Contact Consumer Protection
Tel: 1300 30 40 54
See all Consumer Protection office locations
insert personal information where required
Date sending correspondence
Name of person you bought pet from or ‘The Manager’
Suburb State Postcode
Complaint: (short description of complaint i.e Purchase of pet with health issues)
(In your own words provide as much detail as possible about when you realised there was a problem and what the problem is.)
Under Australian Consumer Law, pet buyers are protected before, during and after the point of sale. A pet breeder or seller must provide the type of pet requested and paid for. Consumer guarantees also ensure the pet is delivered healthy, free of defects or illness.
My purchase does not meet ACL guarantees and I am including copies of relevant documents in support of my complaint.
To address my complaint I would like you to (explain what you would like want such as full or partial refund, keeping your pet, new pet, payment of vet bills etc.).
I hope this issue can be resolved between us as quickly as possible, however if unable to find a solution in a timely manner, I will refer my complaint to Consumer Protection WA for its intervention.
Please feel free to contact me via phone (insert number) or email (insert address).
Thank you, I hope to hear from you soon.