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Tel: 1300 30 40 54
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Door-to-door sales and telephone sales are referred to in the Australian Consumer Law guide as ‘unsolicited consumer agreements’.
Door-to-door sales may include people:
A salesperson is allowed to come to your door between:
They cannot come on Sundays or public holidays. However, a supplier or agent may visit you at any time only if you make an appointment over the phone or in writing (not in person) beforehand.
When they come to your door, a salesperson must:
If you say yes to buying something from the salesperson, you will be asked to sign an agreement.
The agreement must:
Remember: If you do not speak English well, it is NOT okay for a salesperson to use your child as an interpreter so that you will sign an agreement. Before you sign anything you should ask for a copy of the agreement in your language.
If you agree to buy goods or services worth more than $100 from a door-to-door salesperson, you have 10 business days to change your mind about the agreement. This is called a ‘cooling-off’ period. If, during this time, you decide the agreement is not right for you, you can cancel the purchase without any cost. Before you agree, the salesperson must let you know that you have this right. If you change your mind during the cooling-off period, a salesperson or supplier is not allowed to:
Somebody comes to your door saying they are from a government department – such as the Australian Taxation Office or Centrelink. They ask you for your banking details or personal information, for example, to pay your tax return or increase your Centrelink payments. They can use these details to steal your money or identity. Remember: Be cautious if somebody comes to your door and claims to be from the government. Always ask for their identification. In most cases government departments will not contact you this way.
You may cancel even if you have received goods during the cooling-off period. These goods must be returned to the supplier within a reasonable time, or you can notify the supplier where they can collect the goods from. If the supplier does not collect them within 30 days of you cancelling the contract, the goods become your property.
If you cancel anytime after the 10-day cooling-off period, you may have to pay for any goods or services you have used. Also, if you have not taken reasonable care of the goods during this time, you may have to pay for any damage or drop in value.
For example: Somebody comes to your door and asks if you want to switch gas or electricity providers
If you think a salesperson is not dealing fairly with you, you should contact Consumer Protection on the numbers below. We have Indigenous officers who can help you make a formal complaint.