The Australian Consumer Law at the shops

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Know your rights when you go shopping

From 1 January 2011, all Australian shoppers will have the same rights under the Australian Consumer Law. By knowing your rights you can make informed choices and demand quality products and services.

Honesty and fairness

Businesses must not make false, misleading or deceptive claims about a product or service. No product can be advertised if it cannot be supplied. You are entitled not to be harassed or coerced by any retailer, service provider or their agent.


You are entitled to a receipt upon request. You are entitled to pay the lowest price if more than one price is displayed (unless the item is withdrawn from sale). You are entitled to see the total price, inclusive of any additional fees, charges or taxes.

Quality products and services

All products must be safe, durable, free from defects, fit for purpose, acceptable in appearance, match its description and match any sample or demonstration model. All services must be delivered with care and skill. Businesses must honour all guarantees, including express and extended warranties.

Clear contracts

You are entitled to receive a standard form consumer contract that has no unfair terms. You are entitled to a lay-by agreement that is clearly written and easy to read. You also have the right to cancel a lay-by agreement if you wish, which may be subject to a fee.

Further information

For further information and guidance contact Consumer Protection on:

Consumer Protection
Fact sheet
Last updated 02 Nov 2017

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