Be in the know before you need a tow

This publication is for: 

Print the PDF and keep it in your vehicle so you have it handy when you need it. 

Get prepared before being involved in a car accident or roadside breakdown situation.

  • The first tow truck doesn’t have the automatic right to tow your vehicle.
  • It is up to you to instruct the towing operator to take your vehicle home, to a licensed repairer, a location specified by your insurer or not to tow your vehicle at all.
  • Make sure the total cost and location are included on the ‘Authority to Tow’ form before you sign and agree to it.
  • Contact your insurer to see what your policy covers.

For more information visit our page on vehicle towing after an accident.

Main Roads towing service

If your vehicle is obstructing traffic or in a hazardous location, Main Roads may relocate it to a safer location at no cost. However, you will be responsible for any further towing services needed to move your vehicle to a preferred location. To report an incident on the Main Roads network, please call 138 138.

Consumer Protection
Fact sheet
Last updated 04 Aug 2021

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