Code of conduct for agents and sales representatives

This publication is for: 
Commercial tenancyProperty industry

The rules covered in the code have been redrafted in line with modern legislative requirements and to ensure consistency with the other property industry codes and the Real Estate and Business Agents Act 1978.  It is important to note the duties and responsibilities of agents and sales representatives remain the same.  

Agents and sales representatives must:

  • act in good faith and exercise due skill, care and diligence;
  • act in the best interests of their clients; and
  • be honest in their dealings with all persons involved in a transaction.

FAQs have been developed to assist agents in their compliance with the amended Code.

Guidance note - Client identification verification and real estate fraud prevention.

Real Estate and Business Agents and Sales Representatives Code of Conduct 2016 is also available on the State Law Publisher website. 





Consumer Protection
Code of conduct
Last updated 16 Jul 2019

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