Consumer Protection Compliance and Enforcement Policy

This publication is for: 
Consumer

The Consumer Protection Compliance and Enforcement Policy was reviewed and updated in April 2019. This policy replaces the Consumer Protection Enforcement and Prosecution Policy.

Consumer Protection encourages compliance with legislation whenever possible.  However, when serious matters are encountered, or when poor attitudes to compliance are evident, more formal enforcement action will be taken.

The Compliance and Enforcement Policy includes:

  • sources of information about compliance;
  • compliance responses;
  • compliance and enforcement principles; and
  • enforcement methods.

Other Consumer Protection policies are also available.

Section 2 - Enforcement Under the ACL, refers to two schedules:

  • Schedule 1 Dispute Resolution and Compliance & Enforcement Protocol 
  • Schedule 2 Compliance and Enforcement – How regulators enforce the Australian Consumer Law 

Schedule 1 - Dispute Resolution and Compliance and Enforcement Protocol is no longer available, however there is information relating to dispute resolution available in the Schedule 2 and on the ACCC website, along with other guides developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the law. 

Schedule 2 - Compliance and Enforcement – How regulators enforce the Australian Consumer Law, was updated in 2017 and is available on the ACCC website.

 

 

Consumer Protection
Policies
Last updated 24 Dec 2019

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