Consumer Protection licensing and Bonds Administration are moving: Settlement agents bulletin issue 58 (July 2016)

This publication is for: 
Property industry

20 July 2016

As of 23 July 2016, some of Consumer Protection's client services will be located at the Mason Bird Building 303 Sevenoaks Street Cannington.

Mason Bird building map

Licensing and bonds services are moving

Licensing and bonds administrattion services are moving to the:

Mason Bird Building
303 Sevenoaks Street Cannington.

The move will relocate Bonds Administration, licensing, trust account monitoring and audits, home buyers assistance account (HBAA) as well as compulsory professional development (CPD).

In preparation for moving over the weekend, the following services will be unavailable on Friday 22 July 2016:

  • Bonds Administration services at Gordon Stephenson House (GSH) will close at 12.00pm.
  • CPD, HBAA and trust and audit services at GSH will close at 2.00pm.
  • Licensing services at the West Centre will close at 3.00pm.

We expect the majority of services to recommence by 10.00am on Monday 25 July 2016 with Bonds Administration recommencing operations by 10.30am that day.

Email enquiries can still be submitted during the closure period to:

The following contact numbers and postal address remains the same:

Contact telephone numbers
Bonds Administration - 1300 85 38 29
Licensing and CPD - 1300 30 40 64
General enquiries - 1300 30 40 54

Postal address
Locked Bag 14

Changes to the Office of State Revenue's online duties

The Office of State Revenue (State Revenue) has recently made changes to its Revenue Online payment and lodgement system. The changes are based on feedback from users and aim to improve the services offered. Information on the changes can be viewed within State Revenue's circular 15.

State Revenue is offering face-to-face training on the changes. Settlement agents who attend one of these sessions are eligible to receive two CPD points.  The sessions have been filling up quick so please check the face-to-face training schedule for latest session times or to register to go on the waitlist.

Instructional videos are available on State Revenue's YouTube channel.  Additional information on online duties is available on State Revenue's website.

Any queries in relation to the changes to Revenue Online should be directed to State Revenue on 9262 1100.

Consumer Protection
Last updated 01 Nov 2016

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