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COVID-19 Residential Tenancies Mandatory Conciliation Service flowchart

Flowchart last updated: 17 September 2020

This flowchart explains how the mandatory conciliation process works. For additional information, including how to apply, see the COVID-19 Residential Tenancies Mandatory Conciliation Service page. 

Does the conciliation service apply to you?

This service is available if you have a dispute listed below that occurred during the COVID-19 coronavirus pandemic emergency period, which is 30 March 2020 to 28 March 2021:

  • rent repayment – within three months of the end of the emergency period
  • termination – within six months of the event date
  • repairs – within six months of the event date
  • attempted rent increase – within six months of the event date
  • modification of terms of agreement (from fixed-term to periodic) – within six months of the event date

Note: while this informal process is in place to help landlords and tenants reach agreement without putting strain on the Magistrates Court and State Administrative Tribunal system, certain matters can go straight to court/tribunal including:

  • undue hardship
  • serious injury/damage to premises
  • termination of perpetrator’s interest in lease due to family and domestic violence
Residential Tenancies Mandatory Conciliation Service animated explainer video, by Consumer Protection

 

Consumer Protection
Fact sheet
Last updated 17 Sep 2020

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