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Customer service skills (CPD)
This publication is for:
Property industryReal estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below.
Details of approved activities for all professional development subjects are available on the Elective CPD page.
For further information about a particular CPD activity please contact the relevant training provider.
| Course | Training provider | CPD points | Delivery |
|---|---|---|---|
| 2023 Residential Property Outlook | Australian Property Institute | 2 | Face to Face |
| Accelerated Leasing | Real Estate Dynamics Pty Ltd | 3 | Online & Zoom |
| Accelerated Leasing | Real Estate Dynamics Pty Ltd | 3 | Online |
| Achieving Excellence in Customer Service | Morton Learning | 3.5 | Online |
| Attitude for Altitude | ABE Education | 1.5 | Online |
| BDM The Harcourts Way | Academy Real Estate Training | 6 | Face to Face |
| Building and Maintaining Client Relationships | Aspire Performance Training | 3.5 | Online |
| Building Strategies for Resilience | Aspire Performance Training | 3.5 | Online |
| Building Strategies for Resilience | Aspire Performance Training | 3.5 | Face to Face |
| Client Service Workshop | Academy Real Estate Training | 4.5 | Face to Face |
| Complaint Handling Efficiency | My Feng | 2 | Online |
| Complaint Resolution for Real Estate Professionals | My Feng | 7 | Online |
| Conflict Resolution for Real Estate Professionals | REIWA Training | 7 | Face to Face |
| Conflict Resolution for Real Estate Professionals | Morton Learning | 7 | Online |
| Consultative Real Estate Workshop | Academy Real Estate Training | 1.5 | Face to Face |
| Creative Conflict Resolution | Real Estate Dynamics Pty Ltd | 1.5 | Online |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Online |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Face to Face |
| Customer Service | Central Regional TAFE | 7 | Face to Face |
| Dealing with difficult people | West Coast Property Training | 2 | Online |
| Dealing with difficult people | West Coast Property Training | 2 | Face to Face |
| Dealing with Difficult People | West Coast Property Training | 1 | Online |
| Facilitating Client Meetings | Morton Learning | 2 | Online |
| Family and Domestic Violence Community Response Training for Real Estate | REIWA Training | 4 | Face to Face |
| Future ready housing in WA | OurTowns | 1 | Face to Face |
| Harcourts HX Conference 2023 | Academy Real Estate Training | 7 | Face to Face |
| Harcourts HX Conference 2023 – Property Management | Academy Real Estate Training | 3.5 | Face to Face |
| Harcourts HX Conference 2023 Property Managers Day 1 Afternoon Session | Academy Real Estate Training | 3 | Face to Face |
| Kick Start 2023 Property Management Session | Academy Real Estate Training | 2.5 | Face to Face |
| Kick Start 2023 Property Management Session | Academy Real Estate Training | 2.5 | Online |
| Kick Start 2023 Sales Session | Academy Real Estate Training | 2.5 | Online |
| Kick Start 2023 Sales Session | Academy Real Estate Training | 2.5 | Face to Face |
| Legislation Study Group – Ending a Tenancy | Academy Real Estate Training | 3.5 | Online |
| Legislation Study Group - Ending a Tenancy | Academy Real Estate Training | 3.5 | Face to Face |
| Legislation Study Group 8 – Abandoned Premises | Academy Real Estate Training | 3 | Online |
| Managing Difficult Clients | PPM group | 0.5 | Online |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Face to Face |
| Mastering Public Engagement and Correctly Estimating Value of Business Assets and Profit for Business Appraisals | Australian Institute of Business Brokers | 7 | Face to Face and Live Webinar |
| Navigating Tenancy Changes | Real Estate Dynamics Pty Ltd | 1 | Online |
| Negotiating Lease Renewals | Real Estate Dynamics Pty Ltd | 1 | Online |
| Negotiation Workshop | Academy Real Estate Training | 1.5 | Face to Face |
| Next Level Customer Service | Aspire Performance Training | 3.5 | Face to Face |
| Next Level Customer Service | Aspire Performance Training | 3,5 | Online |
| PM - Thriving in 2022 | West Coast Property Training | 7 | Face to Face |
| Property Management Pitfalls | Live PM | 3.5 | Face to Face |
| Real Estate - Professional Edge | Skilling WA | 7 | Face to Face |
| Responding to Bad Reviews | West Coast Property Training | 1.0 | Online |
| Sales - Thriving in 2022 | West Coast Property Training | 7 | Face to Face |
| Sales. The Harcourts Way | Academy Real Estate Training | 7 | Online |
| Sales. The Harcourts Way | Academy Real Estate Training | 7 | Face to face |
| Solving Problems in the Workplace | Morton Learning | 3.5 | Online |
| Stock Management | Academy Real Estate Training | 3.5 | Face to Face |
| Strategies in Physical Intervention and Psychological Safety for Real Estate | REIWA Training | 6 | Face to Face |
| The Law & Customer Value for Real Estate Professionals | West Coast Property Training | 3.5 | Face to Face |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Online |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Face to Face |
| Understanding Cultural Diversity in the Workplace | Morton Learning | 4 | Online |
| Why are you yelling? | Live PM | 3.5 | Face to face |
| Why are you yelling? | Live PM | 3.5 | Online |
Consumer Protection
Information
Last updated 30 May 2023
First published 21 Sep 2018
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