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Customer service skills (CPD)
This publication is for:
Property industryReal estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below.
Details of approved activities for all professional development subjects are available on the Elective CPD page.
For further information about a particular CPD activity please contact the relevant training provider.
| Course | Training provider | CPD points | Delivery |
|---|---|---|---|
| 2022 API Commercial Property Outlook | Australian Property Institute | 2 | Face to Face |
| Accelerated Leasing | Real Estate Dynamics Pty Ltd | 3 | Online & Zoom |
| Accelerated Leasing | Real Estate Dynamics Pty Ltd | 3 | Online |
| Achieving Excellence in Customer Service | My Feng | 3.5 | Online |
| Achieving Excellence in Customer Service | Morton Learning | 3.5 | Online |
| Attitude for Altitude | ABE Education | 1.5 | Online |
| Back to Basics – Working with Buyers | Skilling WA | 3.5 | Face to Face |
| Back to Basics – Working with Buyers | Skilling WA | 3.5 | Online |
| BDM The Harcourts Way | Academy Real Estate Training | 6 | Face to Face |
| Building and Maintaining Client Relationships | Aspire Performance Training | 3.5 | Online |
| Building and Maintaining Client Relationships | Aspire Performance Training | 3.5 | Face to face |
| Building Strategies for Resilience | Aspire Performance Training | 3.5 | Online |
| Communicating in Real Estate with Emotional Intelligence | Skilling WA | 7 | Face to Face |
| Communicating in Real Estate with Emotional Intelligence | Skilling WA | 3.5 | Face to Face |
| Complaint Handling Efficiency | My Feng | 2 | Online |
| Complaint Handling Efficiency | My Feng | 2 | Face to face |
| Complaint Resolution for Real Estate Professionals | My Feng | 7 | Online |
| Conflict Resolution for Real Estate Professionals | Morton Learning | 7 | Online |
| Conflict Resolution for Real Estate Professionals | REIWA Training | 7 | Face to face |
| Creative Conflict Resolution | Real Estate Dynamics Pty Ltd | 1.5 | Online |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Online |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Face to face |
| Cultural Intelligence | Aspire Performance Training | 3 | Face to face |
| Customer Service | Central Regional TAFE | 7 | Face to Face |
| Customer Service in Real Estate | Skilling WA | 7 | Face to Face |
| Dealing with difficult people | West Coast Property Training | 2 | Online |
| Dealing with difficult people | West Coast Property Training | 2 | Face to Face |
| Dealing with Difficult People | West Coast Property Training | 1 | Online |
| Digital Marketing for the Consumer | Aspire Performance Training | 1 | Face to face |
| Facilitating Client Meetings | My Feng | 2 | Online |
| Facilitating Client Meetings | Morton Learning | 2 | Online |
| Family and Domestic Violence Community Response Training for Real Estate | REIWA Training | 4 | Face to Face |
| Healthy Property – Happy Owner and Tenant | REIWA Training | 7 | Face to face |
| I Sell, We Sell Real Estate | Live PM | 5.5 | Face to face |
| Introduction to PEXA | CS Legal | 1 | Face to face |
| Introduction to risk management - Online | West Coast Property Training | 1.5 | Online |
| Kick Start 2022 Property Management Session | Academy Real Estate Training | 3 | Face to Face |
| Kick Start 2022 Property Management Session | Academy Real Estate Training | 3 | Online |
| Kick Start 2022 Sales Session | Academy Real Estate Training | 3 | Face to Face |
| Kick Start 2022 Sales Session | Academy Real Estate Training | 3 | Online |
| Legislation Study Group – Ending a Tenancy | Academy Real Estate Training | 3.5 | Online |
| Legislation Study Group - Ending a Tenancy | Academy Real Estate Training | 3.5 | Face to Face |
| Legislation Study Group 8 – Abandoned Premises | Academy Real Estate Training | 3 | Online |
| Legislation Study Group 8 – Abandoned Premises | Academy Real Estate Training | 3 | Face to face |
| Managing Conflict and Disputes | Live PM | 3.5 | Face to face |
| Managing Difficult Clients | PPM group | 0.5 | Online |
| Managing tenancies during COVID-19 | REIWA Training | 1 | Face to Face |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Face to Face |
| Marketing and Sales 1.0 | REIWA Training | 5.5 | Face to face |
| Mastering Negotiation | Aspire Performance Training | 3.5 | Face to face |
| Mastering Public Engagement and Correctly Estimating Value of Business Assets and Profit for Business Appraisals | Australian Institute of Business Brokers | 7 | Face to Face and Live Webinar |
| Navigating Tenancy Changes | Real Estate Dynamics Pty Ltd | 1 | Online |
| Negotiating Lease Renewals | Real Estate Dynamics Pty Ltd | 1 | Online |
| Next Level Customer Service | Aspire Performance Training | 3.5 | Face to Face |
| Next Level Customer Service | Aspire Performance Training | 3,5 | Online |
| Offer and Acceptance Best Practice Online | West Coast Property Training | 2.5 | Online |
| On Closer Inspection – 7 Hours | REIWA Training | 7 | Face to face |
| Our Data Journey | Vicinity Centres | 0.5 | Online |
| Pain Points, Processes and Proactive Customer Service | West Coast Property Training | 3.5 | Face to face |
| Perfecting Customer Service | Live PM | 3.5 | Face to face |
| PM - Thriving in 2022 | West Coast Property Training | 7 | Face to Face |
| ProActive Property Maintenance | West Coast Property Training | 1 | Online |
| Processes and ProActive Communication | West Coast Property Training | 1.5 | Online |
| Property Management Pitfalls | Live PM | 3.5 | Face to Face |
| Real Estate - Professional Edge | Skilling WA | 7 | Face to Face |
| Real Estate – Professional Edge (AM Session) | Skilling WA | 3.5 | Face to Face |
| Real Estate – Professional Edge (Session 2) Afternoon | Skilling WA | 3.5 | Face to Face |
| Realmark Evoke Conference – All Team Member Staff Conference | Realmark | 1.5 | Face to Face |
| Responding to Bad Reviews | West Coast Property Training | 1.0 | Online |
| Retirement Living: Village Management | Property Council of Australia | 7 | Face to Face |
| RTA Review - the future of residential tenancy laws | REIWA Training | 1 | Face to Face |
| Sales - Thriving in 2022 | West Coast Property Training | 7 | Face to Face |
| Sales. The Harcourts Way | Academy Real Estate Training | 7 | Online |
| Sales. The Harcourts Way. | Academy Real Estate Training | 7 | Face to face |
| Sovling Problems in the Workplace | Morton Learning | 3.5 | Online |
| Strategies in Physical Intervention and Psychological Safety for Real Estate | REIWA Training | 6 | Face to Face |
| The Law & Customer Value for Real Estate Professionals | West Coast Property Training | 3.5 | Face to Face |
| The Odd and Unusual in Property Management Online | West Coast Property Training | 2 | Online |
| The PM Circus | West Coast Property Training | 2 | Online |
| The State of the Market and its Impact When Appraising Property | West Coast Property Training | 1 | Face to face |
| Understanding and Applying R Codes in Western Australia | OurTowns | 1 | Face to face |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Online |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Face to face |
| Understanding Cultural Diversity in the Workplace | Morton Learning | 4 | Online |
| Understanding Properties | OurTowns | 1 | Face to face |
| Understanding Strata Titles | West Coast Property Training | 3 | Online |
| Why are you yelling? | Live PM | 3.5 | Face to face |
| Why are you yelling? | Live PM | 3.5 | Online |
Consumer Protection
Information
Last updated 01 Dec 2022
First published 21 Sep 2018
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