Customer service skills (CPD)

This publication is for: 
Property industry

Real estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below. 

Details of approved activities for all professional development subjects are available on the Elective CPD page.
 

For further information about a particular CPD activity please contact the relevant training provider.

Course Training provider CPD points Delivery
Accelerated Leasing Real Estate Dynamics Pty Ltd 3 Online & Zoom
Accelerated Leasing Real Estate Dynamics Pty Ltd 3 Online
Achieving Excellence in Customer Service My Feng 3.5 Online
Achieving Excellence in Customer Service Morton Learning 3.5 Online
Attitude for Altitude ABE Education 1.5 Online
Back to Basics – Working with Buyers Skilling WA 3.5 Face to Face
Back to Basics – Working with Buyers Skilling WA 3.5 Online
BDM The Harcourts Way Academy Real Estate Training 6 Face to Face
Building and Maintaining Client Relationships Aspire Performance Training 3.5 Online
Building and Maintaining Client Relationships Aspire Performance Training 3.5 Face to face
Building Strategies for Resilience Aspire Performance Training 3.5 Online
Complaint Handling Efficiency My Feng 2 Online
Complaint Handling Efficiency My Feng 2 Face to face
Complaint Resolution for Real Estate Professionals My Feng 7 Online
Conflict Resolution for Real Estate Professionals Morton Learning 7 Online
Conflict Resolution for Real Estate Professionals REIWA Training 7 Face to face
Creative Conflict Resolution Real Estate Dynamics Pty Ltd 1.5 Online
Cultural Intelligence Aspire Performance Training 3.5 Online
Cultural Intelligence Aspire Performance Training 3.5 Face to face
Cultural Intelligence Aspire Performance Training 3 Face to face
Customer Service Central Regional TAFE 7 Face to Face
Customer Service in Real Estate Skilling WA 7 Face to Face
Dealing with difficult people West Coast Property Training 2 Online
Dealing with difficult people West Coast Property Training 2 Face to Face
Digital Marketing for the Consumer Aspire Performance Training 1 Face to face
Facilitating Client Meetings My Feng 2 Online
Facilitating Client Meetings Morton Learning 2 Online
Healthy Property – Happy Owner and Tenant REIWA Training 7 Face to face
I Sell, We Sell Real Estate Live PM 5.5 Face to face
Introduction to PEXA CS Legal 1 Face to face
Introduction to risk management - Online West Coast Property Training 1.5 Online
Kick Start 2022 Property Management Session Academy Real Estate Training 3 Face to Face
Kick Start 2022 Property Management Session  Academy Real Estate Training 3 Online
Kick Start 2022 Sales Session Academy Real Estate Training 3 Face to Face
Kick Start 2022 Sales Session Academy Real Estate Training 3 Online
Legislation Study Group  – Ending a Tenancy Academy Real Estate Training 3.5 Online
Legislation Study Group - Ending a Tenancy Academy Real Estate Training 3.5 Face to Face
Legislation Study Group 8 – Abandoned Premises Academy Real Estate Training 3 Online
Legislation Study Group 8 – Abandoned Premises Academy Real Estate Training 3 Face to face
Managing Conflict and Disputes Live PM 3.5 Face to face
Managing Difficult Clients PPM group 0.5 Online
Managing tenancies during COVID-19 REIWA Training 1 Face to Face
Market Knowledge for Market Success Academy Real Estate Training 1.5 Face to Face
Marketing and Sales 1.0 REIWA Training 5.5 Face to face
Mastering Negotiation Aspire Performance Training 3.5 Face to face
Mastering Public Engagement and Correctly Estimating Value of Business Assets and Profit for Business Appraisals Australian Institute of Business Brokers 7 Face to Face and Live Webinar
Next Level Customer Service Aspire Performance Training 3.5 Face to Face
Next Level Customer Service Aspire Performance Training 3,5 Online
Offer and Acceptance Best Practice Online West Coast Property Training 2.5 Online
On Closer Inspection – 7 Hours REIWA Training 7 Face to face
Our Data Journey Vicinity Centres 0.5 Online
Pain Points, Processes and Proactive Customer Service West Coast Property Training 3.5 Face to face
Perfecting Customer Service Live PM 3.5 Face to face
PM - Thriving in 2022 West Coast Property Training 7 Face to Face
ProActive Property Maintenance West Coast Property Training 1 Online
Processes and ProActive Communication West Coast Property Training 1.5 Online
Real Estate - Professional Edge Skilling WA 7 Face to Face
Real Estate – Professional Edge (AM Session) Skilling WA 3.5 Face to Face
Real Estate – Professional Edge (Session 2) Afternoon Skilling WA 3.5 Face to Face
Retirement Living: Village Management Property Council of Australia 7 Face to Face
Sales - Thriving in 2022 West Coast Property Training 7 Face to Face
Sales. The Harcourts Way Academy Real Estate Training 7 Online
Sales. The Harcourts Way. Academy Real Estate Training 7 Face to face
Sovling Problems in the Workplace Morton Learning 3.5 Online
The Law & Customer Value for Real Estate Professionals West Coast Property Training 3.5 Face to Face
The Odd and Unusual in Property Management Online West Coast Property Training 2 Online
The PM Circus West Coast Property Training 2 Online
The State of the Market and its Impact When Appraising Property West Coast Property Training 1 Face to face
Understanding and Applying R Codes in Western Australia OurTowns 1 Face to face
Understanding Conflict Management Aspire Performance Training 3.5 Online
Understanding Conflict Management Aspire Performance Training 3.5 Face to face
Understanding Cultural Diversity in the Workplace Morton Learning 4 Online
Understanding Properties OurTowns 1 Face to face
Understanding Strata Titles West Coast Property Training 3 Online
Why are you yelling? Live PM 3.5 Face to face
Why are you yelling? Live PM 3.5 Online
Consumer Protection
Information
Last updated 30 Jun 2022
First published 21 Sep 2018

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