Customer service skills (CPD)

This publication is for: 
Property industry

Real estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below. 

Details of approved activities for all professional development subjects are available on the Elective CPD page.
 

For further information about a particular CPD activity please contact the relevant training provider.

Course Training provider CPD points Delivery
2023 Residential Property Outlook Australian Property Institute 2 Face to Face
Accelerated Leasing Real Estate Dynamics Pty Ltd 3 Online
Accelerated Leasing Real Estate Dynamics Pty Ltd 3 Online & Zoom
Attitude for Altitude ABE Education 1.5 Online
BDM The Harcourts Way Academy Real Estate Training 6 Face to Face
Building Strategies for Resilience Aspire Performance Training 3.5 Face to Face
Building Strategies for Resilience Aspire Performance Training 3.5 Online
Client Service Workshop Academy Real Estate Training 4.5 Face to Face
Client Service Workshop Academy Real Estate Training 4.5 Online
Client Service Workshop Academy Real Estate Training 4.5 Face to Face
Client Service Workshop Academy Real Estate Training 4.5 Online
Commercial CTA West Coast Property Training 3 Online
Commercial CTA West Coast Property Training 3 Online
Conflict Resolution - Face to Face (Name change: Previously approved 'Conflict Resolution for Real Estate Professionals' - REIWA765) REIWA Training 7 Face to Face
Conflict Resolution - Face to Face (Name change: Previously approved 'Conflict Resolution for Real Estate Professionals' - REIWA765) REIWA Training 7 Face to Face
Consultative Real Estate Workshop Academy Real Estate Training 1.5 Face to Face
Consultative Real Estate Workshop Academy Real Estate Training 1.5 Online
Consultative Real Estate Workshop Academy Real Estate Training 1.5 Online
Cracking the Code of Human Behaviour with DISC Academy Real Estate Training 2.5 Face to Face
Creative Conflict Resolution Real Estate Dynamics Pty Ltd 1.5 Online
Cultural Intelligence Aspire Performance Training 3.5 Face to Face
Cultural Intelligence Aspire Performance Training 3.5 Online
Customer Service Central Regional TAFE 7 Face to Face
Dealing with difficult people West Coast Property Training 2 Face to Face
Dealing with difficult people West Coast Property Training 2 Online
Dealing with Difficult People West Coast Property Training 1 Online
Future ready housing in WA OurTowns 1 Face to Face
Future Ready Housing in WA OurTowns 1.5 Online
Future Ready Housing in WA OurTowns 1.5 Online
Harcourts HX Conference 2023 Academy Real Estate Training 7 Face to Face
Harcourts HX Conference 2023 – Property Management Academy Real Estate Training 3.5 Face to Face
Harcourts HX Conference 2023 Property Managers Day 1 Afternoon Session Academy Real Estate Training 3 Face to Face
Kick Start 2023 Property Management Session  Academy Real Estate Training 2.5 Face to Face
Kick Start 2023 Property Management Session  Academy Real Estate Training 2.5 Online
Kick Start 2023 Sales Session Academy Real Estate Training 2.5 Face to Face
Kick Start 2023 Sales Session Academy Real Estate Training 2.5 Online
Kick Start 2024 Property Management Session Academy Real Estate Training 3 Face to Face
Kick Start 2024 Property Management Session Academy Real Estate Training 3 Face to Face
Kick Start 2024 Sales Session Academy Real Estate Training 3 Face to Face
Kick Start 2024 Sales Session Academy Real Estate Training 3 Face to Face
Managing Difficult Clients PPM group 1 Online
Managing Difficult Clients PPM group 1 Online
Market Knowledge for Market Success Academy Real Estate Training 1.5 Face to Face
Market Knowledge for Market Success Academy Real Estate Training 1.5 Online
Market Knowledge for Market Success Academy Real Estate Training 1.5 Face to Face
Market Knowledge for Market Success Academy Real Estate Training 1.5 Online
Mastering Public Engagement and Correctly Estimating Value of Business Assets and Profit for Business Appraisals Australian Institute of Business Brokers 7 Face to Face and Live Webinar
Navigating Tenancy Changes Real Estate Dynamics Pty Ltd 1 Online
Negotiating Lease Renewals Real Estate Dynamics Pty Ltd 1 Online
Negotiation Workshop Academy Real Estate Training 1.5 Face to Face
Negotiation Workshop Academy Real Estate Training 1.5 Online
Negotiation Workshop Academy Real Estate Training 1.5 Online
Next Level Customer Service Aspire Performance Training 3.5 Face to Face
Next Level Customer Service Aspire Performance Training 3,5 Online
Office Market Report – 1 February 2024 Property Council of Australia 1.5 Face to Face
PM - Nuts & Bolts West Coast Property Training  3.5 Face to Face
PM - Thriving in 2022 West Coast Property Training 7 Face to Face
Property Management Pitfalls Live PM 3.5 Face to Face
Real Estate - Professional Edge Skilling WA 7 Face to Face
Responding to Bad Reviews West Coast Property Training 1.0 Online
Sales - Thriving in 2022 West Coast Property Training 7 Face to Face
Sales. The Harcourts Way Academy Real Estate Training 7 Face to face
Sales. The Harcourts Way Academy Real Estate Training 7 Online
Sales. The Harcourts Way 3 Day Programme Academy Real Estate Training 7 Face to Face
Service for Sellers Academy Real Estate Training 1.5 Face to Face
Service for Sellers Academy Real Estate Training 1.5 Online
Stock Management Academy Real Estate Training 3.5 Face to Face
Strategies in Physical Intervention and Psychological Safety for Real Estate REIWA Training 6 Face to Face
Understanding Conflict Management Aspire Performance Training 3.5 Face to Face
Understanding Cultural Diversity in the Workplace  Morton Learning 4 Online
WA Regional Conference Australian Property Institute 3 Face to Face
Why are you Yelling  Live PM 3.5 Face to Face
Why are you Yelling  Live PM 3.5 Face to Face
Why are you yelling? Live PM 3.5 Face to face
Why are you yelling? Live PM 3.5 Online
Consumer Protection
Information
Last updated 28 Feb 2024

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