Customer service skills (CPD)

This publication is for: 
Property industry

Real estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below. 

Details of approved activities for all professional development subjects are available on the Elective CPD page.
 

For further information about a particular CPD activity please contact the relevant training provider.

Course Training provider CPD points Delivery
Achieving Excellence in Customer Service Morton Learning 3.5 Online
Achieving Excellence in Customer Service My Feng 3.5 Online
Building and Maintaining Client Relationships Aspire Performance Training 3.5 Face to face
Building and Maintaining Client Relationships Aspire Performance Training 3.5 Online
Building Strategies for Resilience Aspire Performance Training 3.5 Online
Complaint Handling Efficiency My Feng 2 Face to face
Complaint Handling Efficiency My Feng 2 Online
Complaint Resolution for Real Estate Professionals My Feng 7 Online
Conflict Resolution for Real Estate Professionals REIWA Training 7 Face to face
Conflict Resolution for Real Estate Professionals Morton Learning 7 Online
Cultural Intelligence Aspire Performance Training 3.5 Face to face
Cultural Intelligence Aspire Performance Training 3 Face to face
Cultural Intelligence Aspire Performance Training 3.5 Online
Customer Service Central Regional TAFE 2 Face to Face
Digital Marketing for the Consumer Aspire Performance Training 1 Face to face
Effective Customer Service Aspire Performance Training 7 Face to face
Effective Customer Service Aspire Performance Training 7 Online
Facilitating Client Meetings Morton Learning 2 Online
Facilitating Client Meetings My Feng 2 Online
Handling Complaints and Difficult Customers Aspire Performance Training 3.5 Online
Healthy Property – Happy Owner and Tenant REIWA Training 7 Face to face
I Sell, We Sell Real Estate Live PM 5.5 Face to face
Introduction to PEXA CS Legal 1 Face to face
Introduction to risk management - Online West Coast Property Training 1.5 Online
Introduction to Strata Management REIWA Training 7 Face to face
Kick Start 2020 Sales Session Academy Real Estate Training 2 Face to Face
Legislation Study Group  – Ending a Tenancy Academy Real Estate Training 3.5 Online
Legislation Study Group - Ending a Tenancy Academy Real Estate Training 3.5 Face to Face
Legislation Study Group 8 – Abandoned Premises Academy Real Estate Training 3 Face to face
Legislation Study Group 8 – Abandoned Premises Academy Real Estate Training 3 Online
Managing Conflict (online) Aspire Performance Training 7 Online
Managing Conflict and Disputes Live PM 3.5 Face to face
Managing Difficult Clients PPM group 0.5 Online
Market Knowledge for Market Success Academy Real Estate Training 1.5 Face to Face
Marketing and Sales 1.0 REIWA Training 5.5 Face to face
Mastering Negotiation Aspire Performance Training 3.5 Face to face
Offer and Acceptance Best Practice Online West Coast Property Training 2.5 Online
On Closer Inspection – 7 Hours REIWA Training 7 Face to face
Our Data Journey Vicinity Centres 0.5 Online
Pain Points, Processes and Proactive Customer Service West Coast Property Training 3.5 Face to face
Perfecting Customer Service Live PM 3.5 Face to face
PEXA Update 2019 CS Legal 0.5 Face to face
ProActive Property Maintenance West Coast Property Training 1 Online
Processes and ProActive Communication West Coast Property Training 1.5 Online
Retirement Living: Village Management Property Council of Australia 7 Face to Face
Risk Management Foundations Aspire Performance Training 7 Online
Seller’s Disclosure Statement Aspire Performance Training 1 Online
Sovling Problems in the Workplace Morton Learning 3.5 Online
The Law & Customer Value for Real Estate Professionals West Coast Property Training 3.5 Face to Face
The Odd and Unusual in Property Management Online West Coast Property Training 2 Online
The PM Circus West Coast Property Training 2 Online
The State of the Market and its Impact When Appraising Property West Coast Property Training 1 Face to face
Understanding and Applying R Codes in Western Australia Snipa 1 Face to face
Understanding Conflict Management Aspire Performance Training 3.5 Face to face
Understanding Conflict Management Aspire Performance Training 3.5 Online
Understanding Cultural Diversity in the Workplace Morton Learning 4 Online
Understanding Properties Snipa 1 Face to face
Understanding Strata Titles West Coast Property Training 3 Online
Consumer Protection
Information
Last updated 24 Aug 2020

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