Real estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below.
For further information about a particular CPD activity please contact the relevant training provider.
| Course | Training provider | CPD points | Delivery |
|---|---|---|---|
| Achieving Excellence in Customer Service | Morton Learning | 3.5 | Online |
| Achieving Excellence in Customer Service | My Feng | 3.5 | Online |
| Building and Maintaining Client Relationships | Aspire Performance Training | 3.5 | Face to face |
| Building and Maintaining Client Relationships | Aspire Performance Training | 3.5 | Online |
| Building Strategies for Resilience | Aspire Performance Training | 3.5 | Online |
| Complaint Handling Efficiency | My Feng | 2 | Face to face |
| Complaint Handling Efficiency | My Feng | 2 | Online |
| Complaint Resolution for Real Estate Professionals | My Feng | 7 | Online |
| Conflict Resolution for Real Estate Professionals | REIWA Training | 7 | Face to face |
| Conflict Resolution for Real Estate Professionals | Morton Learning | 7 | Online |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Face to face |
| Cultural Intelligence | Aspire Performance Training | 3 | Face to face |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Online |
| Customer Service | Central Regional TAFE | 2 | Face to Face |
| Digital Marketing for the Consumer | Aspire Performance Training | 1 | Face to face |
| Effective Customer Service | Aspire Performance Training | 7 | Face to face |
| Effective Customer Service | Aspire Performance Training | 7 | Online |
| Facilitating Client Meetings | Morton Learning | 2 | Online |
| Facilitating Client Meetings | My Feng | 2 | Online |
| Handling Complaints and Difficult Customers | Aspire Performance Training | 3.5 | Online |
| Healthy Property – Happy Owner and Tenant | REIWA Training | 7 | Face to face |
| I Sell, We Sell Real Estate | Live PM | 5.5 | Face to face |
| Introduction to PEXA | CS Legal | 1 | Face to face |
| Introduction to risk management - Online | West Coast Property Training | 1.5 | Online |
| Introduction to Strata Management | REIWA Training | 7 | Face to face |
| Kick Start 2020 Sales Session | Academy Real Estate Training | 2 | Face to Face |
| Legislation Study Group – Ending a Tenancy | Academy Real Estate Training | 3.5 | Online |
| Legislation Study Group - Ending a Tenancy | Academy Real Estate Training | 3.5 | Face to Face |
| Legislation Study Group 8 – Abandoned Premises | Academy Real Estate Training | 3 | Face to face |
| Legislation Study Group 8 – Abandoned Premises | Academy Real Estate Training | 3 | Online |
| Managing Conflict (online) | Aspire Performance Training | 7 | Online |
| Managing Conflict and Disputes | Live PM | 3.5 | Face to face |
| Managing Difficult Clients | PPM group | 0.5 | Online |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Face to Face |
| Marketing and Sales 1.0 | REIWA Training | 5.5 | Face to face |
| Mastering Negotiation | Aspire Performance Training | 3.5 | Face to face |
| Offer and Acceptance Best Practice Online | West Coast Property Training | 2.5 | Online |
| On Closer Inspection – 7 Hours | REIWA Training | 7 | Face to face |
| Our Data Journey | Vicinity Centres | 0.5 | Online |
| Pain Points, Processes and Proactive Customer Service | West Coast Property Training | 3.5 | Face to face |
| Perfecting Customer Service | Live PM | 3.5 | Face to face |
| PEXA Update 2019 | CS Legal | 0.5 | Face to face |
| ProActive Property Maintenance | West Coast Property Training | 1 | Online |
| Processes and ProActive Communication | West Coast Property Training | 1.5 | Online |
| Retirement Living: Village Management | Property Council of Australia | 7 | Face to Face |
| Risk Management Foundations | Aspire Performance Training | 7 | Online |
| Seller’s Disclosure Statement | Aspire Performance Training | 1 | Online |
| Sovling Problems in the Workplace | Morton Learning | 3.5 | Online |
| The Law & Customer Value for Real Estate Professionals | West Coast Property Training | 3.5 | Face to Face |
| The Odd and Unusual in Property Management Online | West Coast Property Training | 2 | Online |
| The PM Circus | West Coast Property Training | 2 | Online |
| The State of the Market and its Impact When Appraising Property | West Coast Property Training | 1 | Face to face |
| Understanding and Applying R Codes in Western Australia | Snipa | 1 | Face to face |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Face to face |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Online |
| Understanding Cultural Diversity in the Workplace | Morton Learning | 4 | Online |
| Understanding Properties | Snipa | 1 | Face to face |
| Understanding Strata Titles | West Coast Property Training | 3 | Online |
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