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Tel: 1300 304 054
consumer@dmirs.wa.gov.au
Customer service skills (CPD)
This publication is for:
Property industryReal estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below.
Details of approved activities for all professional development subjects are available on the Elective CPD page.
For further information about a particular CPD activity please contact the relevant training provider.
| Course | Training provider | CPD points | Delivery |
|---|---|---|---|
| Achieving Excellence in Customer Service | Morton Learning | 3.5 | Online |
| Achieving Excellence in Customer Service | My Feng | 3.5 | Online |
| Attitude for Altitude | ABE Education | 1.5 | Online |
| Back to Basics – Working with Buyers | Skilling WA | 3.5 | Face to Face |
| Building and Maintaining Client Relationships | Aspire Performance Training | 3.5 | Face to face |
| Building and Maintaining Client Relationships | Aspire Performance Training | 3.5 | Online |
| Building Strategies for Resilience | Aspire Performance Training | 3.5 | Online |
| Complaint Handling Efficiency | My Feng | 2 | Face to face |
| Complaint Handling Efficiency | My Feng | 2 | Online |
| Complaint Resolution for Real Estate Professionals | My Feng | 7 | Online |
| Conflict Resolution for Real Estate Professionals | REIWA Training | 7 | Face to face |
| Conflict Resolution for Real Estate Professionals | Morton Learning | 7 | Online |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Face to face |
| Cultural Intelligence | Aspire Performance Training | 3 | Face to face |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Online |
| Customer Service | Central Regional TAFE | 2 | Face to Face |
| Digital Marketing for the Consumer | Aspire Performance Training | 1 | Face to face |
| Effective Customer Service | Aspire Performance Training | 7 | Face to face |
| Effective Customer Service | Aspire Performance Training | 7 | Online |
| Facilitating Client Meetings | Morton Learning | 2 | Online |
| Facilitating Client Meetings | My Feng | 2 | Online |
| Healthy Property – Happy Owner and Tenant | REIWA Training | 7 | Face to face |
| I Sell, We Sell Real Estate | Live PM | 5.5 | Face to face |
| Introduction to PEXA | CS Legal | 1 | Face to face |
| Introduction to risk management - Online | West Coast Property Training | 1.5 | Online |
| Legislation Study Group – Ending a Tenancy | Academy Real Estate Training | 3.5 | Online |
| Legislation Study Group - Ending a Tenancy | Academy Real Estate Training | 3.5 | Face to Face |
| Legislation Study Group 8 – Abandoned Premises | Academy Real Estate Training | 3 | Face to face |
| Legislation Study Group 8 – Abandoned Premises | Academy Real Estate Training | 3 | Online |
| Managing Conflict and Disputes | Live PM | 3.5 | Face to face |
| Managing Difficult Clients | PPM group | 0.5 | Online |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Face to Face |
| Marketing and Sales 1.0 | REIWA Training | 5.5 | Face to face |
| Mastering Negotiation | Aspire Performance Training | 3.5 | Face to face |
| Offer and Acceptance Best Practice Online | West Coast Property Training | 2.5 | Online |
| On Closer Inspection – 7 Hours | REIWA Training | 7 | Face to face |
| Our Data Journey | Vicinity Centres | 0.5 | Online |
| Pain Points, Processes and Proactive Customer Service | West Coast Property Training | 3.5 | Face to face |
| Perfecting Customer Service | Live PM | 3.5 | Face to face |
| ProActive Property Maintenance | West Coast Property Training | 1 | Online |
| Processes and ProActive Communication | West Coast Property Training | 1.5 | Online |
| Real Estate - Professional Edge | Skilling WA | 7 | Face to Face |
| Retirement Living: Village Management | Property Council of Australia | 7 | Face to Face |
| Sales. The Harcourts Way. | Academy Real Estate Training | 7 | Face to face |
| Seller’s Disclosure Statement | Aspire Performance Training | 1 | Online |
| Sovling Problems in the Workplace | Morton Learning | 3.5 | Online |
| The Law & Customer Value for Real Estate Professionals | West Coast Property Training | 3.5 | Face to Face |
| The Odd and Unusual in Property Management Online | West Coast Property Training | 2 | Online |
| The PM Circus | West Coast Property Training | 2 | Online |
| The State of the Market and its Impact When Appraising Property | West Coast Property Training | 1 | Face to face |
| Understanding and Applying R Codes in Western Australia | Snipa | 1 | Face to face |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Face to face |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Online |
| Understanding Cultural Diversity in the Workplace | Morton Learning | 4 | Online |
| Understanding Properties | Snipa | 1 | Face to face |
| Understanding Strata Titles | West Coast Property Training | 3 | Online |
| Why are you yelling? | Live PM | 3.5 | Face to face |
| Why are you yelling? | Live PM | 3.5 | Online |
Consumer Protection
Information
Last updated 18 Oct 2021
First published 21 Sep 2018
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