The below information provides a description of activities which a Western Australia (WA) licensed debt collector is permitted to perform. If you are a WA licensee visiting another state under AMR, you are only allowed to perform the activities listed below.
If you need to apply for a WA licence more information is available on the Applying for a debt collector's licence page.
Licence Identifier: DCL00 – DCL0000
Scope of work
A debt collector collects, requests or demands payment of debts on behalf of another person for remuneration.
- Establish the person being pursued for the debt is liable for the debt.
- Contact the debtor by any available means only to the extent necessary to recover the debt.
- Provide information to the debtor to substantiate the debt.
- Takes possession of mortgaged goods with Court approval or consent from the occupier of the premises.
To get a WA licence
- Must be cleared by the Commissioner of Police
- Must be of person of good character and repute and a fit and proper person to hold a licence
- Must be 21 years of age or more
- Must lodge a bank guarantee or fidelity bond of at least $6,000 with the Commissioner of Consumer Protection or $10,000 for a company licensee
- Must pay an application fee
To keep a WA licence
- Must deposit money received in relation to the collection of a debt into a statutory trust account which must comply with the Debt Collectors Licensing Act 1964.
- Must have appointed auditor and annually audit the trust account.
- Must comply with the regulations with regard to fees charged.
- Must renew the licence as required
Must comply with the Debt Collectors Licensing Act 1964, Debt Collectors Licensing Regulations 1964, Fair Trading Act 2010 and National Credit Code.