Draft Funeral Pricing Code

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Business / companyConsumer

A consumer advisory organisation, CHOICE and Australian Competition and Consumer Commission recent investigations into the funeral industry found a lack of price transparency on funeral goods and services. To address this, the State Government will be introducing a new code of practice for the funeral industry under the Fair Trading Act 2010 (WA) to improve how prices are provided to consumers. 

The new Code will require funeral directors to be more transparent and upfront for all funeral goods and services at their place of business and on their website (if they have one). This will help consumers compare prices of various funeral goods and services without having to engage with a funeral director. This will assist consumers to make more informed decisions about purchasing funeral goods and services.

To make regulatory requirements the same for businesses operating nationally, the draft Funeral Pricing Code has been made consistent with the New South Wales’ (NSW) Funeral information standard.

What will the proposed new Code do?

The new Code will require funeral directors to provide prices for all funeral goods and services at their place of business and on their website (if they have one) to enable consumers to compare prices of various funeral goods and services without being required to engage with a funeral director.

Funeral directors will also be required to provide the following information to the person before entering into an agreement with a person for the supply of goods and services for a funeral:

  • the price of each of the particular goods and services that will be supplied to the person under the agreement;
  • the cost of any disbursements that will be payable by the person under the agreement;
  • the total amount payable under the agreement.

This will assist consumers to make more informed decisions about purchasing funeral goods and services.

Who will the proposed new Code apply to?

The Funeral Pricing Code will apply to any funeral director who supplies funeral goods and services in WA. The pricing requirements will apply to both pre-paid funerals and ‘at need funerals’.  Funeral Directors who provide pre-paid funerals will also have to comply with the Prepaid Funerals Code of Practice.

Why are we seeking your feedback on the proposed new Code?

We are seeking feedback on the draft Funeral Pricing Code to obtain industry and consumer views on the proposed draft Code. Links to the surveys are how you can provide feedback are available on the Funeral Pricing Code Consultation page.  Feedback will close on 21 April 2022.

What happens next?

Following the consultation, feedback will be considered by the Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection).  A final version of the draft Funeral Pricing Code will then be provided to the Minister for approval. Consumer Protection expects the new Code to be published in mid-2022.

There will be a transition period to allow industry to make changes to their businesses to ensure compliance with the Funeral Pricing Code. Commencement of the Code will be after this transition period which will be determined following the feedback provided during the consultation. If you will be impacted by the introduction of the new code, it is important that you give us your feedback on this.

Have your say

Please provide us your feedback by completing one of our short three (3) minute surveys about the draft Funeral Pricing Code.

Funeral industry survey  Consumers survey

Consumer Protection
Code of practice
Last updated 17 Mar 2022

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