Exceptional circumstances – Framework

This publication is for: 
Home buyer / ownerPermit authority


This framework document has been devised to set out what might be considered ‘exceptional circumstances’ with reference to Regulation 16(3) of the Building Services (Complaint Resolution and Administration) Regulations 2011, which states:

16. Refund of levy


  1. The Building Commissioner may refund all or part of an amount of building services levy that has been paid in a particular case if the Building Commissioner is satisfied that exceptional circumstances warrant the refund being given in that case.

It should be noted that any application for a refund made for Building Services Levy (BSL) under this Regulation will be considered on a case by case basis and on the individual merits presented.

Building and Energy
Guidance note
Last updated 24 Jul 2018

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