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In March and April 2022, the Department of Mines, Industry Regulation and Safety, Consumer Protection Division (Consumer Protection) sought funeral industry and consumer feedback about the proposed Funeral Pricing Code.
This paper tells you a summary what we heard and what we did. A detailed paper of policy response to industry feedback is also available.
Consumer Protection thanks all respondents for taking the time to contribute to the consultation.
Consumer Protection will develop regulator guidance material to assist funeral directors on how to comply with the Funeral Pricing Code, including a template example for how pricing can be provided. This guidance material will be available on this website.
The Funeral Pricing Code will require funeral directors to:
This will enable consumers to find funeral information and prices before engaging with a funeral director, and make it easier to compare prices across the funeral industry.
The Funeral Pricing Code was published in November 2022 and will commence operation on 1 May 2023. Funeral directors may start to publish their prices in accordance with the Funeral Pricing Code before this time, however it will not be mandatory until 1 May 2023.