Tel: 1300 307 877
24 hour serious incident and fatality reporting line
Freecall: 1800 678 198
Mason Bird Building
303 Sevenoaks St
Cannington WA 6107
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Challenging behaviour is any behaviour that causes significant distress or danger to the person of concern or others. It can include an outburst of aggression, or resistant type behaviour by clients.
Challenging behaviours are difficult for everyone involved. Whilst managing these behaviours may be part of the job, it is not acceptable for workers to be hurt.
Report early signs of challenging behaviours. Talk about your concerns with your supervisor or at team meetings. Early reporting enables management to take action.
Any situation or feeling can act as a trigger for challenging behaviour. This is frequently unpredictable. However the approach made towards the person is very important.
Avoid harsh aggressive or abrupt statements. Don’t say things such as “You must….”, “Don’t…..”, “Stop…….”. Use alternatives and “I’ language like “I would like you to…” It would help me if……”, “ I feel scared when…….”.
Employers have a duty of care to do all things possible to prevent or minimise any harm that may occur as a result of challenging behaviours. This includes providing a means of communication for emergencies, an emergency response system and procedures.
Workers must follow reasonable instructions in managing challenging behaviour and protect the safety and health of themselves and others.
Code of practice: Violence, aggression and bullying at work.
Handbook for workplaces: Prevention and management of aggression in health services. June 2017