30 June 2021

Increase to licensing fees

From 1 July 2021 some of Consumer Protection’s licence and registration fees will be increasing. Information about the different fees is available on our licence fees and forms page. Applications received from 1 July 2021 will be charged at the relevant new fee rate.

Delays in obtaining national police checks affect your application

Consumer Protection is aware delays in obtaining a national police check from third-party providers have affected the ability of some industry members to submit a complete application, resulting in existing licences lapsing.

It’s important that applicants plan ahead with their renewal applications.

You should allow sufficient time for us to process your complete application before your licence expires. This will ensure you always have a valid certificate under which to operate.

We suggest allowing at least between six to eight weeks to obtain a police check from third-party providers. Remember, these police checks are valid for up to three months. So you can start the process of obtaining a police check at least two months before submitting your complete licensing application.

To help reduce any potential delays in processing your licensing application, use one of the 26 approved providers to obtain your check. The list of approved providers and check types are available on our website.

Changes to your contact details

As a courtesy, we send licensing renewal reminders via text message and email, using the contact information that you have registered with us. If your registered details are not current, you will not receive these reminders. You can notify the Commissioner for Consumer Protection of changes to your contact details by updating them online or by email.

Change of employment

Remember to send any changes of your employment details to the Commissioner by email.

More information

If you have any queries regarding the fees or changes to your details, contact Consumer Protection’s licensing branch on 1300 304 064 or by email.