Contact Consumer Protection
Tel: 1300 30 40 54
See all Consumer Protection office locations
5 August 2020
First it’s important to note, retailers sell gas in Western Australia and gas suppliers provide this gas.
ATCO Gas Australia (ATCO) owns gas meters and is responsible for maintaining meters and the service pipes that brings gas into the premises from gas mains in the street.
A new tenant should open an account with their preferred gas retailer as soon as possible after signing a lease agreement. Once the account has been established the retailer will notify the supplier and action can commence to reinstate the gas supply.
The timeframe for reinstating the gas supply depends upon a number of factors including whether the new tenant’s retailer is the same as that for the previous tenant and the type of disconnection.
A gas supplier will only remove or “lock” the gas supply in response to a customer’s failure to pay their gas bill, at the request of the retailer. Generally the process of locking the gas supply is:
There are a number of things that a property manager can do to make a smooth transition for a new tenant, including:
There are currently three suppliers of gas in Western Australia:
There are nine gas retailers including the following five who predominantly service metropolitan areas:
Be mindful of the manner in which a property is advertised as an incoming tenant would reasonably expect that a gas supply is already connected to the property.
While suppliers take instruction from retailers, ATCO has advised that it is happy to take calls from consumers, including agents or tenants via telephone on 13 13 56.
For further information about the contents of this bulletin contact 1300 304 054 or email email@example.com.
Visit shelterwa.org.au/homelessness-week-2020 for information about events and activities.