Protect yourself with a property condition report - Tenants bulletin 22
4 September 2020
Why would I need a property condition report?
Property condition reports (PCRs) describe the condition of the property at a point in time and protect you from being held responsible for damage you have not caused. They assist with resolving disputes at the end of your tenancy.
A landlord or property manager needs to prepare a PCR at the start and end of a tenancy. You can find a PCR template on our webpage. Your landlord or property manager can add extra items such as fences and gates, a swimming pool or furniture for a furnished property. Everything that is captured on the PCR must remain at the property. Failure to provide you with a PCR within the prescribed timeframes (see below) is an offence under the Residential Tenancies Act 1987 and may incur a penalty.
- Review your PCR thoroughly and edit it within the allowed timeframe if you need to. Make sure your PCR is clear about:
- items that need maintenance, for example a dripping tap;
- existing damage to the property, for example if you have noticed a burn mark on a kitchen benchtop; and/or
- cleanliness (cobwebs etc)
- If your landlord or property manager do not provided you with a PCR at the start of your tenancy, we recommend completing your own PCR within the first 14 days, including signing and dating it.
- Support anything you add to a PCR with photos:
- make sure they are good enough quality so everyone involved can accurately see the condition of the property; and
- take panoramic as well as close-up images to identify the location of damage or imperfections.
- Request a receipt if your landlord or property manager give you the PCR in person or you return an edited PCR in person.
- Your landlord or property manager may conduct routine property inspections. You have a right to be present – we recommend you attend if possible. Note, you must be given appropriate notice of an intended inspection and inspections may occur on a limited number of occasions and at a reasonable time of day. For further information refer to: privacy and entry rights for rental properties.
- If your landlord or property manager do not complete a final PCR, we recommend you complete a PCR yourself. Use the ingoing PCR to compare the property condition at the start and end of the tenancy.
When should you get a PCR?
How is a PCR provided?
Need some assistance?
Contact 1300 304 054 or email email@example.com.
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