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20 May 2019
Your buyers are ready to make a deposit for the property they’re purchasing. They receive an email from your agency advising of new deposit bank account details and transfer the funds as directed. While they excitedly anticipate owning their new home, the funds disappear into a scammer’s hands.
In this scenario the scammer hacked the real estate agency’s email systems and impersonated an agency representative.
Think this can’t happen to you? Think again.
Sophisticated ‘business email compromise’ scams such as the scenario above cost Australian businesses over $60 million in 2018, according to a report just released by the Australian Competition & Consumer Commission (ACCC).
“There were a number of reports in 2018 indicating business email compromise scammers specifically targeting real estate deals. (…) The real estate sector is particularly attractive for scammers because of these large lump sum transfers between parties without a history of previous interaction.”
Source: Targeting Scams: Report of the ACCC on scams activity 2018
In 2017, sharp property buyers in Mandurah avoided losing more than $200,000 in an email scam targeting the settlement of a local property. The scammers sent an email masquerading as the settlement agent and directed them to deposit funds into a new bank account. Fortunately they noticed that the email address was slightly different than in previous exchanges, so they contacted the settlement agent who confirmed that it was a fake payment request.
On the heels of that incident, Commissioner for Consumer Protection David Hillyard advised, “Whether you are a buyer or seller or real estate/settlement agent, double check email addresses and bank accounts before sending or authorising the transfer of funds and, if in doubt, pick up the phone. It could prevent you from becoming a scam victim and suffering financial loss.”
Any business conducting property transactions should establish secure practices based on the knowledge that criminals are actively trying to intercept communications and financial transactions for their own financial gain.
“Every business should have clear processes for transferring money and a procedure for verifying requests to change bank account details that uses multiple modes of communication,” cautions ACCC Deputy Chair Mick Keogh in a recent Scamwatch advisory.
There are a number of online resources available to help you safeguard your data and processes. The following government sites offer scam alert subscriptions to keep you informed:
If you or your client have been the victim of a financial scam, contact WA ScamNet at firstname.lastname@example.org or call 1300 304 054
WA consumers and businesses are being warned to be alert to tax scams which are usually prevalent in the months before and after the end of the financial year. Read more about current ATO scam alerts.