Smart choice - a consumer guide for Western Australians 55+

Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information.  Full contact details for particular services can be found on Contact Consumer Protection.


  • Your consumer rights
  • Refunds and returns
  • Store policies and sale practices
  • Warranties and guarantees
  • Lay-by and gift vouchers
  • Buying online
  • Food



  • Buying a vehicle
    • Car buyer’s checklist
    • Buying a new car
    • Buying a used car
  • Servicing, repair and towing
  • Selling a vehicle
  • FuelWatch


Complaints and Conciliation

  • Consumer complaint checklist
  • How to lodge a formal complaints
  • Reporting unlicensed traders


Consumer Protection
Guide / handbook
Last updated 13 Dec 2023

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