Publications

Showing 1 - 25 of 1653 results
Small business may need to engage an independent contractor to perform tasks on their behalves. There are about 986,000 persons working as independent contractors in Australia (ABS 2013). Engaging...
WorkSafe
Information
22 Oct 2021
The Work Health and Safety Excellence Awards were held at Optus Stadium on 22 October 2021. Find out about the finalist in this prestigious event in the Work Health and Safety Excellence Awards 2021...
WorkSafe
Brochure
22 Oct 2021
Below is a sample complaint letter regarding a residential tenancy issue. Remember in some cases you will need to use a formal notice and follow the proper process for issuing a notice . Your name...
Consumer Protection
Template
22 Oct 2021
This policy provides the criteria the Electrical Licensing Board require to be met for an Electrical Contractor's Licence to be issued.
Building and Energy
Policies
22 Oct 2021
As part of its function, Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship issues in connection with a regulated building services and...
Building and Energy
Fact sheet
22 Oct 2021
Ask Us is a series of education initiatives and publications designed specifically for Aboriginal consumers in Western Australia. If you have a question about your mobile phone contract, about your...
Consumer Protection
Fact sheet
21 Oct 2021
This guide to your rights when shopping answers many common consumer questions and explains your rights under the Australian Consumer Law (ACL). What if a supermarket scanner charges me too much?...
Consumer Protection
Fact sheet
21 Oct 2021
Misleading behaviour Misleading or deceptive behaviour is when a shop owner or trader presents an incorrect view about the price, value or quality of goods or services to you. A shop owner can break...
Consumer Protection
Fact sheet
21 Oct 2021
Estimates and quotes are different ways of putting a price on a job or service before the job is done. What is a quote? A quote is the total amount a tradesperson agrees it will cost to do a job or...
Consumer Protection
Fact sheet
21 Oct 2021
When buying expensive goods, including fridges, washing machines and televisions, there are many options available to help you make these purchases. Saving If you know you’re going to have to come up...
Consumer Protection
Fact sheet
21 Oct 2021
Real Estate and Business Agents (General) Regulations 1979 Schedule 1A - Professional development subjects [r. 4AB] [Heading inserted in Gazette 28 Dec 2007 p. 6407.] Agency agreements Auctions...
Consumer Protection
Information
21 Oct 2021
Publication last updated 21 April 2021 A guide to the correct procedures to dispose of uncollected goods. Though this guide was developed in partnership with the MTA, it is not just for the motor...
Consumer Protection
Guide / handbook
21 Oct 2021
Requirements outlined in this publication are mandatory as of 1 July 2021 The publication on this page addresses requirements of the new Fair Trading (Fitness Industry Code) Regulations 2020 which...
Consumer Protection
Guide / handbook
21 Oct 2021
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
21 Oct 2021
Before you buy a mobile phone or sign up to a contract you should be aware of these 10 things. 1. Shop around Look at many different types of plans, pre-paid, capped and monthly because call costs...
Consumer Protection
Fact sheet
21 Oct 2021
What is book-up? Book-up is short term credit offered by a shop owner that lets you buy goods or services and pay for them later. Some shop owners will charge a fee for allowing you to use book-up...
Consumer Protection
Fact sheet
20 Oct 2021
Door-to-door sales and telephone sales are referred to in the Australian Consumer Law guide as ‘unsolicited consumer agreements’. What are door-to-door sales? Door-to-door sales may include people:...
Consumer Protection
Fact sheet
20 Oct 2021
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
20 Oct 2021
Buying and keeping your car Buying a car is one of the biggest things you will do other than buying a house, but how you get the right car for you isn't always easy. There’s some things you’ll need...
Consumer Protection
Information
20 Oct 2021
Experience tells us rogue traders are deliberately preying on indigenous consumers either door-to-door or over the phone in a telemarketing style. Don’t Come Knocking - The Australian Consumer Law...
Consumer Protection
Promotions
20 Oct 2021
Helpful information about what are the safety considerations when buying or using a portable pool? Don't duck out. Make it safe. A guide for portable pool buyers In Australia, on average one child...
Consumer Protection
Fact sheet
20 Oct 2021
Consumer Protection Division Indigenous Consumers Education Plan - 12 Principles The Commitment What Consumer Protection is doing Principle 1: Consumer Protection will work in consultation and...
Consumer Protection
Policies
20 Oct 2021
A complete list of building industry bulletins published for the building services and plumbing industries.
Building and Energy
Bulletin
19 Oct 2021
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
18 Oct 2021
Real estate and business agents wishing to complete activities towards the Valid Appointment to Act professional development subject (Schedule 1A of the Regulations) can select from the approved...
Consumer Protection
Information
18 Oct 2021

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