Contact Consumer Protection
Tel: 1300 30 40 54
See all Consumer Protection office locations
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us.
By using or accessing our page, you’re agreeing to Facebook’s terms of service. It should also be noted that Consumer Protection is not responsible for the privacy practices of Facebook, which can be found in the Facebook Data Policy.
We reserve the right to remove anything that breaches these guidelines or that we consider to be inappropriate. We’ll let you know why if we do delete something you’ve posted. Serious or repeat offenders may be blocked.
While we will endeavour to remove any posts that have the potential to offend, page users can also report and/or block anyone who has posted a comment which is perceived as offensive, or is in breach of Facebook’s community standards in any other way.
Posts by our page likers do not necessarily reflect Consumer Protection’s position.
The page is NOT monitored 24/7 and you are NOT guaranteed an immediate response. Generally, the inbox and comments are responded to between the hours of 8am and 6pm Monday to Friday (AWST) and intermittently at weekends.
If we need some time to look into a query, we will let you know and appreciate your patience.
Enquiries, complaints and official feedback
Our contact centre is best placed to respond to consumer enquiries and we recommend emailing firstname.lastname@example.org or calling 1300 30 40 54 during business hours.
For staffing and data protection / cyber security reasons, the Facebook page is not considered our official communication channel for complainants. To lodge a consumer complaint, use the form on the Consumer Protection website and we will speak with you via phone or email.
If you would like to complain about Consumer Protection’s customer service use the form, email addresses or phone numbers on our Departmental complaints and feedback web page.
If you would like to make a submission as part of a public consultation you should use the Consumer Protection website or any associated survey.