Trust account management reminders - Real estate industry bulletin 204

This publication is for: 
Property industryLicence holders

12 September 2019

Trust account management reminders

This year there have been a number of prosecutions in the real estate industry resulting in significant fines due to the mismanagement of trust accounts. We thought we would take this opportunity to review some key trust accounting obligations that may help you avoid any of these problems yourselves.

Incorrect entries

A trust account must be used exclusively for funds received or held on behalf of clients in relation to a real estate transaction. A trust account must not hold funds for any other purpose. You may have one trust account for all money received or have separate trust accounts for sales, rental, business and strata transactions.

All funds paid to you in trust, related to a real estate or business transaction, must be deposited into and held in your trust account with an authorised financial institution.

Late deposits

All trust money must be deposited in the trust account by close of business the next working day after it is received.

Unauthorised withdrawals

Never pay general operating expenses or personal expenses directly from a trust account. Transfer any fee entitlement gained from a real estate transaction from the trust account to the agency’s general account before using it to pay for general operating expenses. As best practice, you should transfer fees to the general account at least weekly, but only after you are entitled to draw them.

The removal of money from a trust account for reasons other than a lawful purpose is a criminal offence.

Overdrawn accounts

A trust account or ledger should never be overdrawn. To avoid a shortfall in the trust account if a deposit is dishonoured, ensure deposited funds have cleared before drawing against them.

Whenever a trust account is overdrawn you must notify the Commissioner in writing immediately, regardless of the amount or whether it’s the result of a bank error. The notification should include the date the trust account was overdrawn, the amount involved, the reason it occurred and full details of any action taken to correct it.

Balancing at month end

You must complete a trust account reconciliation at the end of each month. It is considered best practice to complete the monthly reconciliation within 10 days after the end of each month.  If the agent is a corporation, the person in bona fide control is responsible for checking the reconciliation.

Regular monitoring of trust account transactions and account balances may help prevent a successful fraudulent transfer of money from a trust account.

Buffer accounts

Under no circumstances should agents maintain a surplus amount within the trust account to absorb any inadvertent deficiencies that may arise from dishonoured bank cheques or bank charges.

A buffer fund cannot be used to offset bank fees or for any other reason.  Agents should regularly clear their commission or account fees to their general account. The Commissioner strongly recommends against the practice of retaining commissions and management fees in the trust account for an extended period of time.

For further information regarding trust accounts and auditing requirements, please refer to the Department’s publication Real Estate Agents’ Trust Account Handbook.

Related disciplinary actions

Fine for real estate sales agency after trust account breach (Port City Real Estate)

Property manager to pay $10,000 for trust account mistakes (TM Residential and Executive Leasing)

Real estate agency fined over property management and trust account breaches (Real Estate Property Shop Network Pty Ltd / James Samuel Henneberry)

Late bonds lodgement costs a Busselton real estate agency $3,500 (LJ Hooker Geographe Bay)

Permanent ban for real estate sales rep who stole trust funds (Kylie Chiplin)

Consumer Protection
Last updated 12 Sep 2019

Last modified: