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  1. Seeking external assistance

    Most grievances and disputes can be resolved using internal procedures. Occasionally, these processes fail and help from an external party may be required. Professional dispute resolution services An association can make use of professional mediation and ...

  2. Important information for members and committees

    As a suggestion when working to resolve a complaint or dispute within an association (whether informally or using the dispute resolution process), committees and members should be mindful of the following: For members The committee should be given an oppo ...