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  1. Lodging a complaint with Consumer Protection

    Consumer Protection’s role is to ensure associations comply with the Associations Incorporation Act 2015.  If there has been a breach of the Act, a formal complaint can be made to Consumer Protection.  For example, if the association fails to present annu ...

  2. Meeting procedures and the rules

    The Act requires an association to make provision for the following matters, related to meetings, in its rules: the quorum and procedure at meetings of the committee. the making and keeping records of the proceedings at committee meetings of the. the quor ...

  3. Reports

    Tabling reports at a meeting is an efficient way of facilitating discussion and decision-making. Reports are often submitted to management committee meetings by sub-committees or individuals to provide: information (eg demographics of the local area); res ...

  4. Minutes

    Although not a general requirement under the Act, it is essential to keep accurate minutes of all association meetings. Minutes provide a record of what transpires at a meeting including who attended, the decisions made and resolutions passed. It is impor ...

  5. Record keeping and the rules

    keeping, in the rules: the register of members of the association. the custody of books and securities of ...

  6. Codes of conduct

    Associations often develop a code of conduct for the committee, management, staff and volunteers. A code of conduct defines the expected behaviour of people involved in the association’s activities. A code of conduct for committee members might include: c ...

  7. Duty of care and risk management

    Incorporated associations have a duty of care to ensure the activities of the association do not cause harm, damage or injury to any participant or recipient of services, or any other person who is reasonably likely to be affected. If an injury is a fores ...

  8. Copyright

    Material that is produced and published by an incorporated association may be protected by copyright. Copyright is a type of legal protection under the Commonwealth Copyright Act 1968 for people who express ideas or information in certain forms, such as t ...

  9. Seeking external assistance

    Most grievances and disputes can be resolved using internal procedures. Occasionally, these processes fail and help from an external party may be required. Professional dispute resolution services An association can make use of professional mediation and ...

  10. Important information for members and committees

    As a suggestion when working to resolve a complaint or dispute within an association (whether informally or using the dispute resolution process), committees and members should be mindful of the following: For members The committee should be given an oppo ...

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