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  1. Resolving complaints and disputes

    During the life of an association there are bound to be times when a person has a concern about the running of the association. This chapter outlines some processes available to the committee and members for dealing with disputes. Key points Disputes do h ...

  2. Sources of disputes

    Concerns about an association may be brought to a committee’s attention by: members of an association; employees of the association; or external clients or organisations.  Grievances arising from within the membership may relate to a range of issues inclu ...

  3. Resolving disputes internally

    Informal communication is the most common method for resolving a problem. However if informal discussions fail, then it may become necessary to use the formal dispute resolution process outlined in the association’s rules. Try to resolve the concern infor ...

  4. Dispute resolution procedures

    In many cases, associations can resolve disputes internally and successful outcomes are usually achieved when the association has a well-publicised and simple procedure. The primary purpose of a dispute resolution process is to set out the steps to be fol ...

  5. Enforcing the rules of an association

    The rules of an incorporated association outline how the organisation will operate and manage its affairs. The rules represent a binding agreement between the association and its members. Members and the committee share the responsibility for ensuring tha ...

  6. Accounts and auditing

    This chapter outlines the requirements under the Act in terms of accounting and auditing procedures.  Key points All incorporated associations must keep accurate and up-to-date financial records and present financial statements at each Annual General Meet ...

  7. Accounting requirements

    All incorporated associations must: keep financial records that correctly record and explain the financial transactions and the financial position of the association in a manner that can be conveniently and properly audited; and submit accounts to the mem ...

  8. Keeping accurate accounts

    How an association organises its accounts, payments and record keeping will vary depending on the size and complexity of its financial situation. A small association may have a voluntary treasurer who 'keeps the books' while an organisation requ ...

  9. Appointing a reviewer or auditor

    The management committee may appoint the auditor or reviewer for the purpose of purpose of meeting the Tier 2 or 3 reporting requirements. Where the auditor or reviewer is appointed by the management committee they will remain in office until their report ...

  10. Resignation of an auditor or reviewer

    An appointed auditor or reviewer may resign at any time by giving written notice to the association. If this occurs the association must lodge notification with Consumer Protection within 14 days. ...

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