Aboriginal

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National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations and reports
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
Don't feel pressured into buying or signing anything - you can walk away from sales people who make you feel uncomfortable. Take a look at our new song produced and performed by Bryte MC (feat Ms Shea).
It's Ok to walk away, by Bryte MC (feat Ms Shea) Many...
Aboriginal consumers
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
The 2015 Indigenous Consumers Count report presents the findings of research into the perceptions of Indigenous consumers as well as Indigenous corporations, advocates and service providers concerned with the needs of Indigenous Western Australians. The objective of the project was to explore:...
Aboriginal consumers
The Department of Commerce acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal and Torres Strait Islander communities and their culture. Kangaroo Paw (Kurulbrang...
Supporting reconciliation and Indigenous Australians
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2018 7 December - Tree lopper fined $6,000 for denying customers a cooling off...
Compliance actions

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Publications

This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
This template form can serve as a record of authorised emergency plumbing work in remote aboriginal communities as required under Part 4A of the Plumbers Licensing and Plumbing Standards Regulations...
Building Commission
Template
04 Oct 2017
This Decision Paper has been prepared in compliance with the Western Australian Government’s requirement for a regulatory impact assessment and provides details of proposed reforms to the Plumbers...
Building Commission
Discussion paper
17 Aug 2016
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
A simple guide to help you understand your rights as a consumer.
Consumer Protection
Brochure
08 Nov 2018
A blueprint for conducting our business in ways which promote our relationships with Aboriginal and Torres Strait Islander people.
Corporate
Plans
27 May 2014
Ask Us is a series of education initiatives and publications designed specifically for Aboriginal consumers in Western Australia.
Consumer Protection
Fact sheet
11 Jun 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015

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Announcements

The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
Funding to provide family violence rental law education for tenant advocates After the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018 passed the Lower House in June 2018, $50,000 from the State Government’s Consumer Credit Account is being granted to Tenancy WA to train community workers ahead of the tenancy law changes. Tenancy WA in conjunction with the Women’s Council...
Consumer Protection
Media release
24 Jul 2018
The posting of racist signs in Pinjin in the Goldfields is resoundingly condemned by the Department of Mines, Industry Regulation and Safety (DMIRS).
Building Commission / Consumer Protection / EnergySafety / Labour Relations / WA Building and Construction Code Monitoring Unit / WorkSafe / Corporate
Media release
03 Jul 2018
Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017
The Minister for Commerce has approved amendments being made to the Plumbers Licensing and Plumbing Standards Regulations 2000 (the Plumbing Regulations) to help improve health and living conditions in Western Australia’s remote Aboriginal communities. The changes will allow a suitably qualified environmental health worker based in or close to communities where ready access to a licensed plumber...
Building Commission
Department News
05 Dec 2016
Aboriginal consumers, who are regarded as vulnerable targets for unscrupulous salespeople, are being advised ‘it’s ok to walk away’ as part of an education campaign by Consumer Protection. Acting Commissioner for Consumer Protection David Hillyard said one aim of the campaign is to make Aboriginal consumers aware of their consumer rights and have the confidence to say no. “We hope to embolden...
Consumer Protection
Media release
10 Nov 2016
The Building Commission has released a decision paper on reforms that will allow a specified range of basic emergency plumbing repairs to be carried out by trained Environmental Health Workers in 205 of Western Australia’s remote Aboriginal communities.
Building Commission
Department News
17 Aug 2016
Consumer Protection WA welcomes legal action by the Australian Competition and Consumer Commission against a training provider that allegedly offered free laptops or iPads to vulnerable people in order to sign them up for supposedly Government-funded courses, which would in reality leave the person with a significant student debt. Following an investigation into the conduct of private colleges,...
Consumer Protection
Media release
26 Nov 2015
With Acting Consumer Protection Commissioner Gary Newcombe... You may have seen or heard adverts about ways to pay for your funeral in advance to take the pressure off your family when the time comes. A funeral could cost thousands of dollars depending on the kind of service you want, which means planning ahead is a good idea. However, paying for funeral cover can be expensive and complex. One of...
Consumer Protection
Department News
16 Oct 2015

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