Scammers are smart, crooked and don’t care who they hurt. Lots of people get tricked into handing over their money or personal information to scammers. Scams can be found in many different places for example websites, emails, phone calls, text messages, apps, social media and even a person. In 2020...
The vocational education and training (VET FEE-HELP) scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open and...
Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
Don't feel pressured into buying or signing anything - you can walk away from sales people who make you feel uncomfortable. Take a look at our new song produced and performed by Bryte MC (feat Ms Shea).
It's Ok to walk away, by Bryte MC (feat Ms Shea) Many...
The Aboriginal Consumers Count identifies consumer issues facing Aboriginal Western Australians.
Aboriginal Consumers Count thumbnail , by Consumer Protection
Your voice matters! We want to hear about your experience as a buyer of goods and services – and as a tenant. It only take 10-minutes to have your say. Open to...
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem.
Kimberley Floods 2023, by Consumer Protection
WA ScamNet Alert: Kimberley flood scams Watch out for Kimberley flood scams involving...
‘Indigenous Consumers Count’ are reports examining consumer issues faced by Indigenous Western Australians and whether consumer protection services adequately meet the needs of this diverse...
Empowering Consumers with Disability Forum Tuesday 30 August 2022 9.30am - 3pm RAC Arena, 700 Wellington Street, Perth This is an in-person and invitation only...
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
Door-to-door sales and telephone sales are referred to in the Australian Consumer Law guide as ‘unsolicited consumer agreements’. What are door-to-door sales? Door-to-door sales may include people:...
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
As part of the implementation of the remote Aboriginal communities plumbing scheme, a commitment was given that a review of the scheme would be undertaken once it had been in place for at least...
50 consumers lost over $161,000 to scams in the last 12 months Aboriginal and Torres Strait Islander peoples invited to share their experience with scams, buying goods and services, and renting Survey closes 30 June 2023 with a $200 cost of living gift card up for grabs WA ScamNet has seen an increase in reports of scams affecting Aboriginal and Torres Strait Islander peoples in Western Australia...
Aboriginal and Torres Strait Islander people invited to share their experiences and issues they have had with buying goods and services in Western Australia Data will help to inform campaigns to empower people to know their consumer rights and identify unlawful conduct that needs to be investigated Survey open to people aged 16 years and over, and closes 30 June 2023 The Aboriginal Consumers...
People in flood-affected communities in the Kimberley and generous West Australians wanting to help with donations, are being warned to be on the lookout for opportunistic scammers trying to steal money in the wake of this disaster. Scammers were posing as legitimate registered charity - Leedal Foundation Limited - in Fitzroy Crossing, using a fake Instagram account in their name, asking donors...
Kimberley flood victims being targeted by fake offers of financial relief from scammers Bogus charities popping up on social media to steal funds from intended recipients People urged to be on high alert and not respond impulsively to random messages People in flood-affected communities in the Kimberley are being warned by the McGowan Government to be on high alert as social media scams promising...
Scammers have set up fake Instagram account leedal_foundation_limited The real Leedal Foundation Limited is raising funds for flood victims in Fitzoy Crossing on their Facebook fundraiser page Consumers urged to only donate to licensed charities or official fundraisers and not to respond to private messages Consumer Protection is warning consumers about scammers who are posing as a legitimate...
Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Find a NAIDOC Week event in your local area NAIDOC Week is celebrated by local community events. Please visit the website for local community events in your area. Search for local NAIDOC Week events How you can get involved in NAIDOC Week 2022 Please see the list below of events on Whadjuk Boodjar. To search for more NAIDOC Week events happening in your local area please visit the NAIDOC Week...
naidoc-week-2022-poster.jpg, by NAIDOC Organisation
Please visit the official NAIDOC Week website to download logos and other resources to help celebrate NAIDOC Week. Consumer Protection WA celebrates NAIDOC Week 2022 Consumer Protection WA and Ask Us are proud to support this year’s National NAIDOC Week 2022 . NAIDOC Week celebrates and recognises the history, culture and achievements of Aboriginal and...
Tenancy toolkit uses imagery to assist visual storytelling of complex legal issues The aim is to improve the understanding of tenancy laws and processes Aboriginal and culturally linguistically diverse communities to be targeted A major effort to improve the understanding of renting rights in vulnerable communities has been launched with the release of a specially-designed educational toolkit...
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
