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The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2022 1 June - Fine for Marangaroo unlicensed vehicle seller (Hussain Al...
Compliance actions
Consumer Protection and other agencies have produced publications and resources you may find useful. Campaigns Consumer Protection aims to help Aboriginal and Torres Strait Islander consumers make smart choices when renting or shopping. The following communication campaigns focus on common issues...
Aboriginal consumers
CP Awards - no year
CP Awards - no year , by Consumer Protection
2022 Consumer Protection Awards event - new date The winners of the 2022 Consumer Protection Awards will be announced at a presentation ceremony to be held in Perth on 2 August 2022. Stay tuned to see who will be our 2022 winners. For more information about the...
Consumer Protection Awards
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Roger Cook MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for Mines and...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
The National Indigenous Consumer Strategy (NICS) promotes effective engagement and partnerships between consumer protection agencies, Indigenous organisations, business and other government agencies to improve consumer outcomes for Indigenous people. NICS is guided by a national committee, with...
Aboriginal consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us

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Publications

A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
This template form can serve as a record of authorised emergency plumbing work in remote aboriginal communities as required under Part 4A of the Plumbers Licensing and Plumbing Standards Regulations...
Building and Energy
Template
04 Oct 2017
This Decision Paper has been prepared in compliance with the Western Australian Government’s requirement for a regulatory impact assessment and provides details of proposed reforms to the Plumbers...
Building and Energy
Discussion paper
17 Aug 2016
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
A simple guide to help you understand your rights as a consumer.
Consumer Protection
Brochure
11 Apr 2022
A blueprint for conducting our business in ways which promote our relationships with Aboriginal and Torres Strait Islander people.
Corporate
Plans
27 May 2014
Ask Us is a series of education initiatives and publications designed specifically for Aboriginal consumers in Western Australia. If you have a question about your mobile phone contract, about your...
Consumer Protection
Fact sheet
21 Oct 2021
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
Buying and keeping your car Buying a car is one of the biggest things you will do other than buying a house, but how you get the right car for you isn't always easy. There’s some things you’ll need...
Consumer Protection
Information
28 Oct 2021

Pages

Announcements

Funding to provide family violence rental law education for tenant advocates After the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018 passed the Lower House in June 2018, $50,000 from the State Government’s Consumer Credit Account is being granted to Tenancy WA to train community workers ahead of the tenancy law changes. Tenancy WA in conjunction with the Women’s Council...
Consumer Protection
Media release
24 Jul 2018
The posting of racist signs in Pinjin in the Goldfields is resoundingly condemned by the Department of Mines, Industry Regulation and Safety (DMIRS).
Building and Energy / Consumer Protection / Labour Relations / WorkSafe / Corporate
Media release
03 Jul 2018
Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017
The Minister for Commerce has approved amendments being made to the Plumbers Licensing and Plumbing Standards Regulations 2000 (the Plumbing Regulations) to help improve health and living conditions in Western Australia’s remote Aboriginal communities. The changes will allow a suitably qualified environmental health worker based in or close to communities where ready access to a licensed plumber...
Building and Energy
Department News
05 Dec 2016
Aboriginal consumers, who are regarded as vulnerable targets for unscrupulous salespeople, are being advised ‘it’s ok to walk away’ as part of an education campaign by Consumer Protection. Acting Commissioner for Consumer Protection David Hillyard said one aim of the campaign is to make Aboriginal consumers aware of their consumer rights and have the confidence to say no. “We hope to embolden...
Consumer Protection
Media release
10 Nov 2016
The Building Commission has released a decision paper on reforms that will allow a specified range of basic emergency plumbing repairs to be carried out by trained Environmental Health Workers in 205 of Western Australia’s remote Aboriginal communities.
Building and Energy
Department News
17 Aug 2016
With Acting Consumer Protection Commissioner Gary Newcombe... You may have seen or heard adverts about ways to pay for your funeral in advance to take the pressure off your family when the time comes. A funeral could cost thousands of dollars depending on the kind of service you want, which means planning ahead is a good idea. However, paying for funeral cover can be expensive and complex. One of...
Consumer Protection
Department News
16 Oct 2015
Consumer Protection is warning Western Australians not to deal with Gerardus (Gerry) Hermanus Jorissen who has sent at least $200,000 of other people’s money to overseas criminals under the guise of an investment scheme. Mr Jorissen who lives in Moora, came to the attention of authorities in 2013 as a possible fraud victim identified by Project Sunbird – an anti-fraud initiative run...
Consumer Protection
Media release
23 Jun 2015

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