Business / company

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Takata airbag recalls and replacements

WATCH
A compulsory recall of vehicles fitted with defective Takata airbags was announced in February 2018. The below information will help you understand your responsibilities in relation to the recall. [scald=6861:image_medium {"link":" https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-...
Standards, recalls and bans
20 Mar 2018

Consumer guarantee framework

The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
14 Mar 2018

Contacts for the Resources Sector

Contact information for the resources sector
Contact the department
02 Mar 2018

The Sharing Economy for Traders

What is the sharing economy? The sharing economy is an online marketplace run by platform operators that connect consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the platform...
Guarantees and warranties
07 Nov 2017

Progress of the Ministerial Advisory Panel

The Ministerial Advisory Panel (MAP) has decided on its procedures, and will meet fortnightly to develop drafting instructions for a modernised Work Health and Safety (WHS) Act in Western Australia. The National Model WHS Act , of 2016, developed by Safe Work Australia , will be considered in...
Work health and safety legislation reform
26 Oct 2017

State-wide cladding audit

In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
14 Aug 2017

Reporting obligations

The BCI Code contains various reporting or notification obligations for building contractors. The requirements are contained in paragraph 20 (Industrial Action), paragraph 25 (Collusive tendering), paragraph 26 (Private Covered Building Work) and paragraph 27 (Breaches of the BCI Code). All reports...
Reporting obligations
12 Apr 2017

Work Safety Awards WA 2017

READ
The awards recognise outstanding OSH management, solutions and innovation in Western Australian workplaces and are now open for submissions. WorkSafe strongly encourages you to submit an entry for a worthy individual, solution or organisation and would appreciate you informing your colleagues and...
Work Safety Awards
03 Apr 2017

Ticket scalping and on-selling

WATCH
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
30 Mar 2017

Commissioner for Consumer Protection

WATCH
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
29 Mar 2017

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Publications

What happens if a complaint is made against your business

READ
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018

Choosing the right mental health training for your organisation - Guide

READ
This guide is designed to help any workplace, regardless of industry, identify effective mental health training for specific occupational groups within an organisation. Training should be implemented...
WorkSafe
Guide / handbook
19 Apr 2018

Consignment trust account handbook: Motor vehicle dealers

READWATCH
Introduction Using this publication Section 1 answers general questions about trust accounting. Section 2 examines the documents and records that constitute the trust accounting system, which must be...
Consumer Protection
Guide / handbook
22 Mar 2018

30 month ban for real estate sales rep over unfair and dishonest conduct: Real estate industry bulletin issue 172 (March 2018)

08 March 2018 30 month ban for real estate sales rep over unfair and dishonest conduct (Olivia Murray) A real estate sales representative who purported to work for a Wanneroo real estate agency after...
Consumer Protection
Bulletin
09 Mar 2018

Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern): Real estate bulletin issue 166 (December 2017)

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017

Pool safety and the rental property: Real estate bulletin issue 163 (November 2017)

24 November 2017 As summer approaches it’s time to consider if the pools and spas in rental properties conform to safety requirements. Pools and spas must be appropriately fenced according to the...
Consumer Protection
Bulletin
28 Nov 2017

Renewed warning after another loss from WA property sale scam: Settlement agents bulletin issue 75 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018

Renewed warning after another loss from WA property sale scam: Real estate bulletin issue number 162 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017

Dispute with a business? A consumer guide to finding help ACL

READ
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017

The Australian Consumer Law and your business

READ
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017

Pages

Announcements

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 151.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 April 2018, most Caltex Woolworths and Coles Express sites are hiking their ULP price to 156.9 cpl (an increase of between 21 and 27 cpl). Most Caltex and Puma sites are...
Consumer Protection
Media release
23 Apr 2018

Fines total $59500 over safety breaches causing serious injury at City of Armadale landfill site

The City of Armadale and the former manager of its landfill facility have been fined a total of $59500 plus costs after a member of the public was seriously injured at the landfill site. The City of Armadale pleaded guilty as an employer to failing to ensure the safety and health of a person who was not their employee, and also pleaded guilty to a charge of failing to comply with a Prohibition...
WorkSafe
Media release
20 Apr 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by 21 cents per litre (cpl) to 149.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 April 2018, most Caltex, Puma, BP and Caltex Woolworths sites are increasing their ULP price to 153.9 cpl (an increase of between 26 and 28 cpl). Most 7-Eleven and Coles Express...
Consumer Protection
Media release
16 Apr 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 148.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 April 2018, most Caltex, Puma and Coles Express sites are increasing their ULP price to 153.9 cpl (an increase of between 24 and 28 cpl). Most Caltex Woolworths and BP sites are...
Consumer Protection
Media release
09 Apr 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 147 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 April 2018, most Caltex sites are increasing their ULP price to 153.9 cpl (an increase of 31 cpl). Most Caltex Woolworths sites are increasing their ULP price to 151.9 cpl, and...
Consumer Protection
Media release
02 Apr 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 146.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 March 2018, most Puma sites are increasing their ULP price to 151.9 cpl (an increase of 27 cpl). Most Caltex Woolworths, Caltex, BP and Coles Express sites are increasing...
Consumer Protection
Media release
26 Mar 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 145.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 March 2018, most Caltex Woolworths, Puma, BP, Coles Express and Caltex sites are increasing their ULP price to 149.9 cpl (an increase between 22 cpl and 27 cpl). Also, all 7-...
Consumer Protection
Media release
19 Mar 2018

Boulder mechanic banned for two years for hiding criminal convictions (Matthew Elmer)

A Boulder mechanic has been banned from holding a certificate to work in the motor vehicle repair industry in WA for two years by the State Administrative Tribunal (SAT) after failing to inform Consumer Protection about his criminal charges and convictions. Matthew Lawrence Elmer , who was also reprimanded by the SAT, failed to disclose criminal charges in his application for a repairer’s...
Consumer Protection
Media release
14 Mar 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by 20 cents per litre (cpl) to 145.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 March 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase between 23 cpl and 27 cpl). Also, all 7-Eleven...
Consumer Protection
Media release
12 Mar 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 145.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 February 2018, most 7-Eleven, Caltex Woolworths, BP, Puma and Caltex sites are increasing their ULP price to 149.9 cpl (an increase between 23 cpl and 25 cpl). Also, all Coles...
Consumer Protection
Media release
26 Feb 2018

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Apply to incorporate an association.
Consumer Protection
Apply to run a street collection in Perth
Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
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Register or change a limited partnership.
Consumer Protection
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