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Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
The Western Australian Government is seeking your comments on the proposals to modernise Western Australia’s WHS laws. Background On 12 July 2017, the Government’s announcement of the development of a modernised Work Health and Safety Act for Western Australia which is based on the national model...
Work health and safety legislation reform
A compulsory recall of vehicles fitted with defective Takata airbags was announced in February 2018. The below information will help you understand your responsibilities in relation to the recall. [scald=6861:image_medium {"link":" https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-...
Standards, recalls and bans
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Contact information for the resources sector
Contact the department
What is the sharing economy? The sharing economy is an online marketplace run by platform operators that connect consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the platform...
Guarantees and warranties
The Ministerial Advisory Panel (MAP) has decided on its procedures, and will meet fortnightly to develop drafting instructions for a modernised Work Health and Safety (WHS) Act in Western Australia. The National Model WHS Act , of 2016, developed by Safe Work Australia , will be considered in...
Work health and safety legislation reform
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
The BCI Code contains various reporting or notification obligations for building contractors. The requirements are contained in paragraph 20 (Industrial Action), paragraph 25 (Collusive tendering), paragraph 26 (Private Covered Building Work) and paragraph 27 (Breaches of the BCI Code). All reports...
Reporting obligations
The awards recognise outstanding OSH management, solutions and innovation in Western Australian workplaces and are now open for submissions. Department of Mines Industry Regulation and Safety strongly encourages you to submit an entry for a worthy individual, solution or organisation and would...
Work Safety Awards

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Publications

This checklist has been developed to highlight workplace sa fety issues in sports and recreation clubs and provides information on how to best manage those risks to minimise workplace injuries and...
WorkSafe
Checklist
26 Jul 2018
The Western Australian Government is seeking your comments on the proposals to modernise Western Australia’s WHS laws. Background On 12 July 2017, the Government announcemed the development of a...
WorkSafe
Information
17 Jul 2018
June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
WorkSafe is investigating an incident with preliminary evidence indicating an employee, who was fatally injured, may have been struck in the head by a 48 inch pipe wrench spanner. The spanner was...
WorkSafe
Alert
31 May 2018
This fact sheet provides information about lightning and includes duties for employers of outdoor workers and precautions to be taken to reduce the risk of injuries and deaths as a result of...
WorkSafe
Fact sheet
18 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Introduction Using this publication Section 1 answers general questions about trust accounting. Section 2 examines the documents and records that constitute the trust accounting system, which must be...
Consumer Protection
Guide / handbook
22 Mar 2018

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Announcements

The Consumer Protection Kalgoorlie office is moving from its current location on Brookman Street to the department’s West Kalgoorlie office on the corners of Hunter and Broadwood Streets. The Brookman Street office will close on Friday 31 August at 12.30pm and will reopen in the West Kalgoorlie office on Monday 3 September 2018 at 8.30am. There will be no change to the services provided by the...
Consumer Protection
Department News
15 Aug 2018
Making payments online is now a routine part of life for many consumers but we all need to stay vigilant both at home and in the workplace where interception scams continue to be an issue. Many of us are already aware that we should take precautions when paying online for goods but consumers may not realise that payment scams can target anyone exchanging money, including business and property...
Consumer Protection
Media release
07 Aug 2018
Many of us know someone who has signed up to join a gym and then fails to use their membership - but just what are your consumer rights and does the Fitness Industry Code of Practice need to be updated? The fitness industry in Australia is growing and generated an estimated $229.2 million in profits in 2017-2018 alone, with about 450 gyms and fitness centres operating in WA. Attending a gym or...
Consumer Protection
Media release
19 Jul 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 July 2018, most BP, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 22 cpl and 27 cpl). Most 7-Eleven, Caltex and Caltex...
Consumer Protection
Media release
30 Jul 2018
Imported cosmetic eyeliners that contain 84 percent lead are being taken off store shelves throughout Australia with WA shoppers warned to be on the look-out. Consumer Protection said testing by NSW Fair Trading found that Hashmi Surmi Special and Hashmi Kohl Aswad eyeliners had dangerous levels of lead as well as containing other hazardous metals like arsenic, cadmium, chromium and mercury. It...
Consumer Protection
Media release
26 Jul 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 July 2018, most Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 21 cpl and 28 cpl). Most 7-Eleven and Caltex...
Consumer Protection
Media release
23 Jul 2018
WorkSafe has issued a further warning to carefully check High Risk Work Licences after discovering another falsified licence. WorkSafe WA Commissioner Ian Munns said today WorkSafe had recently been alerted to a licence that had been altered to include classes of high risk work for which the licence holder had not been trained. In this latest instance, a licence was presented to WorkSafe in the...
WorkSafe
Media release
23 Jul 2018
With Commissioner for Consumer Protection David Hillyard It is now easier for consumers to know where their food comes from with the introduction of mandatory Country of Origin food labelling which became effective as of 1 July 2018. All businesses, including manufacturers, processors and importers that offer food for retail sale in Australia, must comply with the Country of Origin Food Labelling...
Consumer Protection
Media release
05 Jul 2018
Door to door salespeople who ignore ‘Do Not Knock’ stickers on homes may face prosecution, Consumer Protection has warned. The agency has received several reports from Perth consumers claiming that they were visited by door to door traders despite having a ‘Do Not Knock’ sticker displayed. The Federal Court has previously ruled that the sticker conveyed a clear and unambiguous request for a...
Consumer Protection
Media release
19 Jul 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 July 2018, most 7-Eleven, BP, Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 21 cpl and 24 cpl)...
Consumer Protection
Media release
16 Jul 2018

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Apply to incorporate an association.
Consumer Protection
Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
Register or change a limited partnership.
Consumer Protection
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