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Takata airbag recalls and replacements

WATCH
A compulsory recall of vehicles fitted with defective Takata airbags was announced in February 2018. The below information will help you understand your responsibilities in relation to the recall. [scald=6861:image_medium {"link":" https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-...
Standards, recalls and bans
20 Mar 2018

Consumer guarantee framework

The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
14 Mar 2018

Contacts for the Resources Sector

Contact information for the resources sector
Contact the department
02 Mar 2018

The Sharing Economy for Traders

What is the sharing economy? The sharing economy is an online marketplace run by platform operators that connect consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the platform...
Guarantees and warranties
07 Nov 2017

Progress of the Ministerial Advisory Panel

The Ministerial Advisory Panel (MAP) has decided on its procedures, and will meet fortnightly to develop drafting instructions for a modernised Work Health and Safety (WHS) Act in Western Australia. The National Model WHS Act , of 2016, developed by Safe Work Australia , will be considered in...
Work health and safety legislation reform
26 Oct 2017

State-wide cladding audit

In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
14 Aug 2017

Reporting obligations

The BCI Code contains various reporting or notification obligations for building contractors. The requirements are contained in paragraph 20 (Industrial Action), paragraph 25 (Collusive tendering), paragraph 26 (Private Covered Building Work) and paragraph 27 (Breaches of the BCI Code). All reports...
Reporting obligations
12 Apr 2017

Work Safety Awards WA 2018

The awards recognise outstanding OSH management, solutions and innovation in Western Australian workplaces and are now open for submissions. Department of Mines Industry Regulation and Safety strongly encourages you to submit an entry for a worthy individual, solution or organisation and would...
Work Safety Awards
03 Apr 2017

Ticket scalping and on-selling

WATCH
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
30 Mar 2017

Commissioner for Consumer Protection

WATCH
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
29 Mar 2017

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Publications

Retailers must deal with warranty claims

Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018

Safety alert 04/2018 - Worker fatally injured during maintenance to a rock drilling truck

READ
WorkSafe is investigating an incident with preliminary evidence indicating an employee, who was fatally injured, may have been struck in the head by a 48 inch pipe wrench spanner. The spanner was...
WorkSafe
Alert
31 May 2018

Lightning and outdoor work

READ
This fact sheet provides information about lightning and includes duties for employers of outdoor workers and precautions to be taken to reduce the risk of injuries and deaths as a result of...
WorkSafe
Fact sheet
18 May 2018

Gift Card Expiry Dates

The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018

Pre-paid Funerals Code of Practice review 2018 draft code and summary

READ
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018

What happens if a complaint is made against your business

READ
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018

Choosing the right mental health training for your organisation - Guide

READ
This guide is designed to help any workplace, regardless of industry, identify effective mental health training for specific occupational groups within an organisation. Training should be implemented...
WorkSafe
Guide / handbook
19 Apr 2018

Consignment trust account handbook: Motor vehicle dealers

READWATCH
Introduction Using this publication Section 1 answers general questions about trust accounting. Section 2 examines the documents and records that constitute the trust accounting system, which must be...
Consumer Protection
Guide / handbook
22 Mar 2018

30 month ban for real estate sales rep over unfair and dishonest conduct: Real estate industry bulletin issue 172 (March 2018)

08 March 2018 30 month ban for real estate sales rep over unfair and dishonest conduct (Olivia Murray) A real estate sales representative who purported to work for a Wanneroo real estate agency after...
Consumer Protection
Bulletin
09 Mar 2018

Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern): Real estate bulletin issue 166 (December 2017)

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017

Pages

Announcements

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 156.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 June 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 20 cpl and 25 cpl). All 7-...
Consumer Protection
Media release
18 Jun 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 June 2018, most 7-Eleven, BP and Caltex sites are hiking their ULP price to 161.9 cpl (an increase of 24 cpl). Most Caltex Woolworths, Puma and Coles Express sites are...
Consumer Protection
Media release
11 Jun 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 159 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 June 2018, most BP, Caltex and Caltex Woolworths sites are increasing their ULP price to 163.9 cpl (increasing between 25 and 26 cpl). Most 7-Eleven, Coles Express and Puma sites...
Consumer Protection
Media release
04 Jun 2018

Serious chemical burns result in $47,900 penalty for principal employer Rand Transport

Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by 20 cents per litre (cpl) to 159.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 May 2018, most BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 163.9 cpl (increasing between 23 and 27 cpl). All 7-Eleven sites are...
Consumer Protection
Media release
28 May 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 May 2018, most Puma sites are increasing their ULP price to 163.9 cpl (an increase of 27 cpl). Most BP, Caltex, Caltex Woolworths and Coles Express sites are increasing their...
Consumer Protection
Media release
21 May 2018

FGS Contracting and Company Director fined total of $327,500 over serious injuries to 17 year old worker

FGS Contracting Pty Ltd and the Director Ryan Wayne Franceschi, were fined today in the Perth Magistrate Court in relation to serious injuries caused to a 17 year old worker in Esperance. FGS Contracting Pty Ltd was fined $225,000 for failure to meet their duty to provide a safe workplace and for failing to ensure the correct high-risk work license. Additionally, Franceschi as the Director was...
WorkSafe
Media release
18 May 2018

Conman alert: Victorian ‘landscaper’ ripping off consumers in WA (Raymond El-Safadi aka Mohammad Hussein)

Consumer Protection is warning home owners and tradies in WA to be on alert for a known Victorian conman who is masquerading as a landscaper and has already ripped off two consumers and a sub-contractor for large amounts of money. 49 year old Raymond El-Safadi (aka Mohammed Hussein ), who operates under ABN 71 802 749 742 and two business names Elite Gardening and Tree Lopping Services and Lawn...
Consumer Protection
Media release
14 May 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 153.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 May 2018, most Puma, 7-Eleven, Caltex, Caltex Woolworths and Coles Express sites are hiking their ULP price to 159.9 cpl (an increase of between 22 and 27 cpl). Most Vibe...
Consumer Protection
Media release
14 May 2018

Reminder of electrical hazards when working in roof spaces

Building and Energy (formerly EnergySafety) and WorkSafe have issued a reminder on the importance of understanding and avoiding the electrical hazards in roof spaces, with new regulations coming into effect on Monday (14 May 2018). Director of Energy Safety Ken Bowron today cautioned homeowners to be mindful of the electrical hazards in roof spaces. “Homeowners may need to access the roof space...
WorkSafe
Media release
11 May 2018

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Consumer Protection
Apply to run a street collection in Perth
Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
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Register or change a limited partnership.
Consumer Protection
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