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Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods
When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...
Returns and cancellations
<h3>License Search Form</h3> <p>If the search form has not loaded here, please follow <a data-cke-saved-href=&quot; https://occupationallicensing.dmirs.wa.gov.au/onlinelicencesearch/licenc... href=&quot; https://occupationallicensing.dmirs.wa.gov.au/onlinelicencesearch/...
Licensing search
All fuel gas accidents or incidents that occur in Western Australia should be reported. Gas incidents Regulation 42 of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 requires that all incidents, such as near misses, injury to persons or property damage relating to...
Reporting a gas incident
All electrical accidents that occur in Western Australia must be reported. The Electricity (Licensing) Regulations 1991 require that all electrical accidents, irrespective of their seriousness, must be immediately reported to: the employer (if relevant); and the relevant network operator. If the...
Reporting an electrical accident
Having electrical work done? Make sure you use a licensed electrical contractor whenever you have electrical work done. Having electrical work done brochure Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very...
Electrical installations
Consumers have 10 business days to reconsider an unsolicited consumer agreement, during which they can cancel the agreement without penalty. This is called the ‘cooling-off’ period. During the 10 business day cooling-off period, the supplier must not accept any payment or supply any services...
Door-to-door and telephone selling
Are you considering buying a voucher offering goods or services at a discount online? Or have you already bought a voucher online? If so, there are some things you may wish to consider. Websites offering discounts on goods or services where the consumer then receives a voucher to redeem with a...
Buying online
A ‘lay-by’ agreement exists when you: pay for the goods in at least three instalments (when the agreement is not called a ‘lay by’ agreement) or in at least two instalments (when the agreement is called ‘lay-by’); and do not receive the goods until the full price has been paid. Any deposit you pay...
Lay-by and gift vouchers
This page contains links to authorities, regulatory bodies, network suppliers, industry bodies and others.
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Publications

Small Business Self Assessment checklist
Consumer Protection
Checklist
29 May 2014
Dispute with a business? A consumer guide to finding help ACL
Consumer Protection
Brochure
29 May 2014
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? In Western Australia, the law requires that all electrical work is...
Building and Energy
Brochure
30 Jul 2019
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
08 Sep 2017
Section 57 of the Real Estate and Business Agents Act 1978 (the Act) requires developers to register their principal place of business with the Commissioner for Consumer Protection (“the Commissioner...
Consumer Protection
Form – registration
27 May 2014
If you want to trade as a small retail shop you must apply for a certificate. Lodging an application An application can be completed and submitted online or downloaded and lodged by: email :...
Consumer Protection
Form – application
24 Oct 2019
This document was developed to assist in the investigation of slips, trip and falls in the workplace.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklists do not cover all the requirements under workplace safety and health laws, they will give you a better idea of whether your workplace meets basic standards of safety. They will also assist in laying the foundation for a safety and health management system at your workplace.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting chemical or hazardous substances hazards at your workplace. This checklist covers both requirements for hazardous substances under the...
WorkSafe
Checklist
22 May 2014

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Announcements

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 31 cpl). All 7-Eleven and most Caltex and BP sites are increasing their ULP...
Consumer Protection
Media release
17 Dec 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 139.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (increasing by 27 cpl). Most Caltex sites are increasing their ULP price to 143.9 cpl, most...
Consumer Protection
Media release
10 Dec 2018
Subcontractors in the building and construction industry will have increased payment protections for Government works projects under changes to be introduced in 2019. The McGowan Labor Government will significantly expand Project Bank Accounts (PBAs). This will come into effect from July 1, 2019. PBAs will apply to a wide range of Government projects where the total value of works exceeds $1.5...
Building and Energy
Media release
04 Dec 2018
The average cost of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 141.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 December 2018, most Coles Express sites are increasing their ULP price to 149.9 cpl (hiking by 30 cpl). Most BP sites are increasing their ULP price to 145.9 cpl, most Caltex...
Consumer Protection
Media release
03 Dec 2018
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 145.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 November 2018, most Caltex Woolworths, Caltex, 7-Eleven and Coles Express sites are increasing their ULP price to 149.9 cpl (increasing by between 23.4 cpl and 27.6 cpl). Most...
Consumer Protection
Media release
26 Nov 2018
The average price of unleaded petrol is set to increase by over 16 cents per litre (cpl) to 148.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 November 2018, most Caltex sites are increasing their ULP price to 152.7 cpl (hiking by 22.8 cpl). Most BP, Caltex Woolworths and Coles Express sites are increasing their ULP...
Consumer Protection
Media release
19 Nov 2018
The average price of unleaded petrol is set to increase by over 12 cents per litre (cpl) to 153.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 November 2018, most Coles Express sites are increasing their ULP price to 159.9 cpl (hiking by 19.4 cpl). Most 7-Eleven, BP, Caltex and Puma sites are increasing their ULP...
Consumer Protection
Media release
12 Nov 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 159.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 November 2018, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 21 cpl). Most BP and Caltex sites are increasing their ULP price to 161.9...
Consumer Protection
Media release
05 Nov 2018
A Perth bathroom renovation company and two of its officers have been fined $5,000 under WA’s building laws in relation to work at homes in Kalamunda and Gwelup. WA Bathrooms and Tiling Pty Ltd (trading as WA Bathrooms ), formerly based in Osborne Park, was convicted in Perth Magistrates Court last month of four charges brought by the Building Commissioner. The company’s director and general...
Building and Energy
Media release
05 Nov 2018
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 162.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 October 2018, most Coles Express sites are increasing their ULP price to 167.9 cpl (an increase of 19.4 cpl). Most BP and Caltex sites are increasing their ULP price to 165.9...
Consumer Protection
Media release
29 Oct 2018

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