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If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns
'No refunds’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee : does not exist; may be excluded; or may not have a particular effect. Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away...
Refunds and returns
Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees . For...
Refunds and returns
The type of remedy you can request can depend on whether it is a minor or major problem. Minor problems A minor problem can be fixed within a reasonable time. You must give the store the chance to fix the problem. They choose whether to refund, repair or replace. Major problems If there is a major...
Refunds and returns
After you buy or use a product, you may identify problems with it, in other words, it does not meet a consumer guarantee. Depending on the type of problem (also known as a failure under the Australian Consumer Law) the seller may have to provide a ‘remedy’, such as: a refund repairs a replacement...
Refunds and returns
You will not be covered by all of the consumer guarantees for goods: bought before 1 January 2011. These are covered by laws that were in force before 1 January 2011 – contact us for more information; bought from one-off sales by private sellers, such as garage sales and fêtes; bought at auctions,...
Your consumer rights
As a supplier, you must ensure your standard form consumer contracts comply with national unfair contract terms laws. These protect consumers against contract terms that: would cause a significant imbalance in the parties' rights and obligations under a contract; are not reasonably necessary to...
Door-to-door and telephone selling
Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Disposal of Uncollected Goods Act 1970 requires that within seven days of selling or...
Disposing of uncollected goods
There are procedures to follow if your customer gives you a ‘notice of dispute’ within one month of you serving them with a Form 1, Form 2 or Form 4 as set out in the Disposal of Uncollected Goods Regulations 1971 . There is no prescribed notice of dispute in the Regulations but it needs to set out...
Disposing of uncollected goods
If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...
Disposing of uncollected goods

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Publications

This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019
In April 2014, Guidelines were published for the safe management of high voltage electrical installations. The purpose of the document was to provide advice to ‘responsible persons’ for premises with...
Building and Energy
Fact sheet
13 Aug 2019
Oil-insulated high voltage (HV) combined-fuse switches Order 02-2015 issued to all persons working on and owners and operators of oil-insulated high voltage combined-fuse switches Preliminary...
Building and Energy
Reports
19 Jul 2019
L & C fuse switches Order 01-2015 issued to all persons working on and owners and operators of Long and Crawford oil-insulated high voltage combined-fuse switches Preliminary Pursuant to s.18B of...
Building and Energy
Reports
19 Jul 2019
Energy Safety carried out an investigation into the cause of the bushfire in Parkerville and determined that the cause of the fire was a fallen private power pole that ignited ground vegetation. The...
Building and Energy
Reports
16 Dec 2022
Private overhead power poles lines Power poles and overhead lines which transport electricity from your main switchboard and meter to your home or other buildings are private power poles and lines...
Building and Energy
Brochure
16 May 2023
An amended version of the requirements was issued in 2014.
Information
05 Jun 2014
A summary of statistical information about electrical incidents in Western Australia.
Building and Energy
Reports
19 Jul 2019
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
Brochure
30 May 2014

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 22 cents per litre (cpl) to 164.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 September 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by between 36-40 cpl up to 178.9 cpl; 7-Eleven and...
Consumer Protection
Media release
14 Sep 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 167.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 September 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by between 37-41 cpl up to 178.9 cpl; 7-Eleven up to...
Consumer Protection
Media release
07 Sep 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 167.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money.
Consumer Protection
Media release
31 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money.
Consumer Protection
Media release
24 Aug 2021
Entrants to Facebook competitions contacted by fake profile imitations Told they won but must provide personal and financial information to claim prize Businesses in WA’s tourism and hospitality industry targeted Entrants in Facebook competitions are being warned that they could be targeted by scammers with the devious aim of stealing personal and financial information. WA ScamNet at Consumer...
Consumer Protection
Media release
19 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 August 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 178.9 cpl; BP up to 177.9 cpl; 7-Eleven...
Consumer Protection
Media release
17 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 August 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by up to 39 cpl up to 178.9 cpl; 7-Eleven up to 177.9...
Consumer Protection
Media release
10 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 169 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 August 2021, most branded retailers are hiking their ULP price: BP hiking by up to 41 cpl up to 179.9 cpl; Coles Express up to 178.9 cpl; Caltex...
Consumer Protection
Media release
03 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 166.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 28 July 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 42 cpl up to 178.9 cpl; BP up to 177.9 cpl; 7-Eleven...
Consumer Protection
Media release
27 Jul 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 166.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 42 cpl up to 179.9 cpl; Coles Express up to 177.9 cpl; Caltex...
Consumer Protection
Media release
20 Jul 2021

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