Business / company

Topics

Unfair contract terms

As a supplier, you must ensure your standard form consumer contracts comply with national unfair contract terms laws. These protect consumers against contract terms that: would cause a significant imbalance in the parties' rights and obligations under a contract; are not reasonably necessary to...

Door-to-door and telephone selling

07 Apr 2014

Records of disposal

Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Disposal of Uncollected Goods Act 1970 requires that within seven days of selling or...

Disposing of uncollected goods

07 Apr 2014

When you receive a notice of dispute

There are procedures to follow if your customer gives you a ‘notice of dispute’ within one month of you serving them with a Form 1, Form 2 or Form 4 as set out in the Disposal of Uncollected Goods Regulations 1971 . There is no prescribed notice of dispute in the Regulations but it needs to set out...

Disposing of uncollected goods

07 Apr 2014

Once a Court Order has been obtained

If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...

Disposing of uncollected goods

07 Apr 2014

Disposing uncollected goods

There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...

Disposing of uncollected goods

07 Apr 2014

Service of documents

Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...

Disposing of uncollected goods

07 Apr 2014

Uncollected goods

Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...

Disposing of uncollected goods

07 Apr 2014

Damages and compensation

When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...

Returns and cancellations

07 Apr 2014

Find a gas fitter, electrician or plumber

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Licensing search

28 Mar 2014

Report a gas incident

All fuel gas accidents or incidents that occur in Western Australia should be reported. Gas incidents Regulation 42 of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 requires that all incidents, such as near misses, injury to persons or property damage relating to...

Reporting a gas incident

28 Mar 2014

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Publications

Operation and maintenance of oil-filled HV combined-fuse switches

In April 2014, Guidelines were published for the safe management of high voltage electrical installations. The purpose of the document was to provide advice to ‘responsible persons’ for premises with...

Building and Energy

Fact sheet

13 Aug 2019

Oil-insulated high voltage (HV) combined-fuse switches

Oil-insulated high voltage (HV) combined-fuse switches Order 02-2015 issued to all persons working on and owners and operators of oil-insulated high voltage combined-fuse switches Preliminary...

Building and Energy

Reports

19 Jul 2019

L & C fuse switches Order

L & C fuse switches Order 01-2015 issued to all persons working on and owners and operators of Long and Crawford oil-insulated high voltage combined-fuse switches Preliminary Pursuant to s.18B of...

Building and Energy

Reports

19 Jul 2019

Parkerville bushfire - 12 January 2014

Energy Safety carried out an investigation into the cause of the bushfire in Parkerville and determined that the cause of the fire was a fallen private power pole that ignited ground vegetation. The...

Building and Energy

Reports

16 Dec 2022

Private power poles and lines brochure

Private overhead power poles lines Power poles and overhead lines which transport electricity from your main switchboard and meter to your home or other buildings are private power poles and lines...

Building and Energy

Brochure

16 May 2023

WA Electrical Requirements 2008

An amended version of the requirements was issued in 2014.

Information

05 Jun 2014

Electrical Incident Safety Reports

A summary of statistical information about electrical incidents in Western Australia.

Building and Energy

Reports

19 Jul 2019

Using gas safely in caravans and tents

When was the last time you checked your LP Gas installation to ensure it was safe and complies?

Brochure

30 May 2014

Product safety for business - Publications

A series of product safety publications for businesses.

Consumer Protection

Information

27 May 2014

Better Trading - publication

Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...

Consumer Protection

Newsletter

15 Jan 2020

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Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 169 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 August 2021, most branded retailers are hiking their ULP price: BP hiking by up to 41 cpl up to 179.9 cpl; Coles Express up to 178.9 cpl; Caltex...

Consumer Protection

Media release

03 Aug 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 166.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 28 July 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 42 cpl up to 178.9 cpl; BP up to 177.9 cpl; 7-Eleven...

Consumer Protection

Media release

27 Jul 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 166.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 42 cpl up to 179.9 cpl; Coles Express up to 177.9 cpl; Caltex...

Consumer Protection

Media release

20 Jul 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 14 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 42 cpl up to 178.9 cpl; Caltex Woolworths and Caltex/Ampol up to...

Consumer Protection

Media release

13 Jul 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 165.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 7 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 44 cpl up to 178.9 cpl; 7-Eleven and Caltex Woolworths up to 177.9...

Consumer Protection

Media release

06 Jul 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 164.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 30 June 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Coles Express and BP hiking by between 42-44 cpl up to 175.9 cpl...

Consumer Protection

Media release

29 Jun 2021

Security of Payment Bill passes Parliament – Commerce Minister media statement

The Building and Construction Industry (Security of Payment) Bill 2021 has today passed through Parliament The Bill will improve security of payment across the WA building and construction industry An additional $6.9 million allocated for implementation, training and compliance The McGowan Government's Building and Construction Industry (Security of Payment) Bill 2021 has today passed State...

Building and Energy

Media release

22 Jun 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 160.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 23 June 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl up to 175.9 cpl; 7-Eleven and Caltex Woolworths...

Consumer Protection

Media release

22 Jun 2021

WA tax scam victims suffer losses of $270,000 this financial year

Warning to be aware of bogus calls claiming to be from government agencies Resist threats from scammers to pay a fake debt Hang up on these calls and contact government agency directly to verify A plea from Consumer Protection for people to be aware of the various tax scams has been prompted by figures which show a large increase in losses suffered by WA victims. So far this financial year (1...

Consumer Protection

Media release

17 Jun 2021

Bitumen Bandits resurface in the South-West

Travelling conmen offering to resurface bitumen driveways and car parks Work is usually sub-standard or incomplete and at an inflated price Warning to resist high pressure sales tactics and shop around A warning from Consumer Protection that ‘Bitumen Bandits’ are operating in WA’s South-West following reports that they are approaching local businesses in the area. A Myalup business paid the six...

Consumer Protection

Media release

17 Jun 2021

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