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Status: Reports updated 23 October 2014 The information imbalance that often exists between landlords and tenants in lease negotiations is a common issue raised by retail tenants and tenant organisations. This issue has been the subject of consideration at both the national level by the...
Consultations
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations
Call Consumer Protection Contact Centre on 1300 304 054 for information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation.
Contact Consumer Protection
Updates on the progression of the review and changes are available on the limited partnerships law reform page. Status: Closed 3 February 2014 Consumer Protection was seeking the views of the community in regards to proposed reforms to limited partnership laws. Background The current laws have been...
Consultations
You must have a motor vehicle repair certificate if you carry on the business of motor vehicle repair work as prescribed under the Motor Vehicle Repairers Regulations in Western Australia. A motor vehicle repairer's certificate is a "licence" for individuals who: own a repair business and do repair...
Motor vehicle repairers
Continuous advertising of goods or services at "sale" or "reduced" prices is illegal. For example, if a retailer regularly had a "50% off sale" over a period of time, the 50 per cent price would be considered the retailer's normal or regular selling price. "Clearance", "closing down" and "...
Advertising and promotion
If you offer gifts or prizes as part of an advertising campaign and don't intend to supply the gifts or prizes or intend to supply gifts or prizes different to those advertised, then you would breach the law. If consumers were required to pay more to claim a "free gift" or if you advertise a cash...
Advertising and promotion

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Publications

About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
Who should complete this application This form can be used by motor vehicle dealers, repair businesses, car market operators or holders of an Exemption from the Motor Vehicle Dealers Act. Any...
Consumer Protection
Form – application
14 Jul 2020
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Fact sheet
10 Oct 2017
Publication last updated 21 April 2021 A guide to the correct procedures to dispose of uncollected goods. Though this guide was developed in partnership with the MTA, it is not just for the motor...
Consumer Protection
Guide / handbook
21 Oct 2021
Publication last updated 7 April 2021 If you are buying vacant land, consider these important factors Looking for a home of your own does not necessarily mean buying an established property. Some...
Consumer Protection
Brochure
27 Apr 2021
This guide is intended to help auditors produce high quality reports in the required format. To make the auditing process easier, templates for the main documents to be lodged with the Commissioner...
Consumer Protection
Guide / handbook
28 Jan 2021
Small Business Self Assessment checklist
Consumer Protection
Checklist
29 May 2014
Dispute with a business? A consumer guide to finding help ACL
Consumer Protection
Brochure
29 May 2014
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? In Western Australia, the law requires that all electrical work is...
Building and Energy
Brochure
30 Jul 2019

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 August 2020, branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex and Caltex Woolworths up...
Consumer Protection
Media release
18 Aug 2020
Consumers seeking the services of a patio installer are warned to beware of a man who advertises via Facebook Marketplace. Nicholas (Nick) Kay of Forrestdale, trading as Better Priced Patios (unregistered) , has taken deposits totalling $18,120 from eight people since October 2019 for the construction of seven patios and a carport, but has failed to carry out the work or provide any refunds. The...
Consumer Protection
Media release
13 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 August 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Coles Express hiking by between 40 and 42 cpl up to 143.9...
Consumer Protection
Media release
11 Aug 2020
Consumer Protection has launched a period of community and industry consultation with the view of determining whether the regulation of tow truck businesses and those working in the tow truck industry in WA is required. This consultation is prompted by community concerns about the conduct of some tow truck operators and reports of unscrupulous tactics being used to gain business from consumers...
Consumer Protection
Media release
11 Aug 2020
Live stream scammers have targeted the Western Australian Consumer Protection Awards virtual event on Facebook prompting a warning from the consumer watchdog’s fraud prevention section WA ScamNet. Due to COVID-19, the Consumer Protection Awards March 2020 in-person event was postponed and then cancelled, leading to a virtual Awards ceremony for the first time. Commissioner Lanie Chopping says...
Consumer Protection
Media release
06 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 5 August 2020, most branded retailers are hiking their ULP price: Coles Express and Caltex Woolworths hiking by up to 40 cpl up to 143.9 cpl; 7-Eleven up...
Consumer Protection
Media release
04 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 July 2020, most branded retailers are hiking their ULP price: BP hiking by up to 38 cpl up to 144.9 cpl; Caltex Woolworths, Caltex and Coles...
Consumer Protection
Media release
28 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
21 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 29 cents per litre (cpl) to 135.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
14 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by 25 cents per litre (cpl) to 131.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 40 cpl up to 145.9 cpl; Caltex Woolworths and Caltex up to 143.9...
Consumer Protection
Media release
07 Jul 2020

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