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Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-by and gift vouchers
When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
You do not have to give a refund when a consumer simply changes their mind about the goods. But you can have a store policy to offer a refund, replacement or credit note when this happens. If so, you must abide by this policy. Also see our cancelling a service page.
Returns and cancellations
Whether you have to provide a refund , repair , replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Returns and cancellations
Status: Reports updated 23 October 2014 The information imbalance that often exists between landlords and tenants in lease negotiations is a common issue raised by retail tenants and tenant organisations. This issue has been the subject of consideration at both the national level by the...
Consultations
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations

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Publications

A reference manual for debt collectors about trust accounts.
Consumer Protection
Guide / handbook
25 Apr 2014
Commercial Tenancy (Retail Shops) Agreements Act 1985 Section 6(4) Disclosure Statement - FORM 1
Consumer Protection
Form – notification
30 May 2014
Associations Info Issue 8 April 2011
Consumer Protection
Newsletter
29 May 2014
Terms and Conditions of Use for online lodgement using ‘MyAssociations’ with the Department of Energy, Mines, Industry Regulation and Safety. These terms and conditions are made between the...
Consumer Protection
Guide / handbook
04 Dec 2023
Relocation clause prescribed for the purpose of section 14A(1)(a) of the Commercial Tenancy (Retail Shops) Agreements Act 1985 .
Consumer Protection
Information
30 May 2014
Customers expect quality service and a high standard of work at a competitive price. It is important to give customers professional, accurate advice and information, particularly about the cost of...
Consumer Protection
Fact sheet
04 Dec 2023
Refunds policy sign example We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the...
Consumer Protection
Promotions
10 Oct 2017
Retailers encounter many situations where goods are damaged in the store or damaged while being transported to a customer’s house.
Consumer Protection
Fact sheet
29 May 2014
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
Requirements for Agents’ correspondence and documents: Are your details stated correctly?
Consumer Protection
Fact sheet
29 May 2014

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 43 cpl to 171.9 cpl; 7-Eleven, BP, Caltex/Ampol and Caltex...
Consumer Protection
Media release
11 May 2021
Bedrooms by Aura and Simone Lockett fined $15,000 for failing to deliver Court orders six consumers be paid about $36,000 in compensation Affected consumers from around Australia ordered items online and via Facebook A Perth retailer of luxury designer furniture has been ordered to pay a total of $47,387.91 by the Perth Magistrates Court being a fine, costs and compensation after taking payments...
Consumer Protection
Media release
06 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 5 May 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Caltex and Coles Express hiking by 42-44 cpl to 169.9 cpl; BP to 168...
Consumer Protection
Media release
04 May 2021
Six year old child recovers from ingesting alcohol-based hand sanitiser Consuming sanitiser can cause serious health issues Sanitiser bottles should be kept out of reach of children An urgent safety warning has been issued by Consumer Protection after a six year old child who had consumed hand sanitiser was admitted to a Perth hospital. The child ingested between 30 to 60 millilitres of the...
Consumer Protection
Media release
29 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 28 April 2021, most branded retailers are hiking their ULP price: 7-Eleven and Coles Express hiking by 42-44 cpl to 169.9 cpl; Puma to 169.7 cpl; BP...
Consumer Protection
Media release
27 Apr 2021
Four consumers pay for decorative screens but get nothing in return Full refunds given two years later, just prior to Court appearance Business proprietor fined $5,000 for accepting payments but failing to deliver A producer of custom laser-cut panels, screens and gates who took consumers’ money but failed to deliver has received a $5,000 fine imposed by the Perth Magistrates Court on 16 April...
Consumer Protection
Media release
22 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 157.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 April 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, 7-Eleven, Caltex/Ampol and Coles Express hiking by 42-46 cpl to...
Consumer Protection
Media release
20 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 14 April 2021, most branded retailers are hiking their ULP price: 7-Eleven and Coles Express hiking by 42-46 cpl to 169.9 cpl; Caltex/Ampol, Caltex...
Consumer Protection
Media release
13 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 7 April 2021, most branded retailers are hiking their ULP price: 7-Eleven, Caltex Woolworths and Coles Express hiking by 42-46 cpl to 169.9 cpl; Puma...
Consumer Protection
Media release
06 Apr 2021
Scammers intercept email communications between family and aged care home Grand-daughter organising the transfer gets fake email with different bank details Consumer advice: be suspicious of emails notifying bank account change Scammers have stolen about $375,000 intended to fund the aged care costs of a 102 year old woman, the money being the proceeds from the sale of her Ferndale home. The...
Consumer Protection
Media release
17 Mar 2021

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