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Are you considering buying a voucher offering goods or services at a discount online? Or have you already bought a voucher online? If so, there are some things you may wish to consider. Websites offering discounts on goods or services where the consumer then receives a voucher to redeem with a...
Buying online
A ‘lay-by’ agreement exists when you: pay for the goods in at least three instalments (when the agreement is not called a ‘lay by’ agreement) or in at least two instalments (when the agreement is called ‘lay-by’); and do not receive the goods until the full price has been paid. Any deposit you pay...
Lay-by and gift vouchers
This page contains links to authorities, regulatory bodies, network suppliers, industry bodies and others.
Links
Forms for applying for an electrical licence.
Forms
This information applies to construction contracts entered into before 1 August 2022. For contracts entered into on or after 1 August 2022 see the Building and Construction Industry (Security of Payment) Act 2021 webpages. Below is a list of adjudicators who are currently registered under the...
Find an appointor or adjudicator
An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-by and gift vouchers
When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
You do not have to give a refund when a consumer simply changes their mind about the goods. But you can have a store policy to offer a refund, replacement or credit note when this happens. If so, you must abide by this policy. Also see our cancelling a service page.
Returns and cancellations

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Publications

LAND VALUERS LICENSING ACT 1978 LICENSED VALUERS CODE OF CONDUCT 2016 Laid down by the Commissioner with the approval of the Minister Part 1 - Preliminary 1. Citation This code is the Licensed...
Consumer Protection
Code of conduct
30 Sep 2016
Debt Collectors Licensing Act 1964 - Bank Guarantee
Consumer Protection
Template
18 Feb 2019
A reference manual for debt collectors about trust accounts.
Consumer Protection
Guide / handbook
25 Apr 2014
Commercial Tenancy (Retail Shops) Agreements Act 1985 Section 6(4) Disclosure Statement - FORM 1
Consumer Protection
Form – notification
30 May 2014
Associations Info Issue 8 April 2011
Consumer Protection
Newsletter
29 May 2014
Terms and Conditions of Use for online lodgement using ‘MyAssociations’ with the Department of Energy, Mines, Industry Regulation and Safety. These terms and conditions are made between the...
Consumer Protection
Guide / handbook
04 Dec 2023
Relocation clause prescribed for the purpose of section 14A(1)(a) of the Commercial Tenancy (Retail Shops) Agreements Act 1985 .
Consumer Protection
Information
30 May 2014
Customers expect quality service and a high standard of work at a competitive price. It is important to give customers professional, accurate advice and information, particularly about the cost of...
Consumer Protection
Fact sheet
04 Dec 2023
Refunds policy sign example We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the...
Consumer Protection
Promotions
10 Oct 2017
Retailers encounter many situations where goods are damaged in the store or damaged while being transported to a customer’s house.
Consumer Protection
Fact sheet
29 May 2014

Pages

Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 159 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 9 June 2021, most branded retailers are hiking their ULP price: Caltex/Ampol and Coles Express hiking by between 43-46 cpl up to 171.9 cpl; Caltex...
Consumer Protection
Media release
08 Jun 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 160.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 June 2021, most branded retailers are hiking their ULP price: Coles Express and Caltex/Ampol hiking by between 44-46 cpl up to 171.9 cpl; Caltex...
Consumer Protection
Media release
01 Jun 2021
The State Government has approved four extra hours of trading for general retail shops in metropolitan Perth on each of the upcoming public holidays, Western Australia Day and the Queen’s Birthday. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday 7 June 2021 (Western Australia Day) and Monday, 27 September 2021 (Queen...
Consumer Protection
Media release
01 Jun 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 26 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl to 171.9 cpl; 7-Eleven, Caltex/Ampol and Caltex...
Consumer Protection
Media release
25 May 2021
The Building and Construction Industry (Security of Payment) Bill 2021 to be introduced to Parliament today Improving security of payment across the WA building and construction industry is a priority of the McGowan Government The Bill was introduced in the last Parliament but stalled by the Liberals and Nationals The McGowan Government will introduce the Building and Construction Industry (...
Building and Energy
Media release
25 May 2021
Gary Newcombe returns to Commissioner's role Brings 40 years' experience working in the Commonwealth and State public sectors, and for the Western Australian Parliament Gary Newcombe has taken the baton to become Western Australia's new Commissioner for Consumer Protection. He replaces Lanie Chopping, who has been appointed as interim Director General for the Department of Local Government, Sport...
Consumer Protection
Media release
24 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl to 171.9 cpl; Caltex Woolworths, BP, 7-Eleven...
Consumer Protection
Media release
18 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 43 cpl to 171.9 cpl; 7-Eleven, BP, Caltex/Ampol and Caltex...
Consumer Protection
Media release
11 May 2021
Bedrooms by Aura and Simone Lockett fined $15,000 for failing to deliver Court orders six consumers be paid about $36,000 in compensation Affected consumers from around Australia ordered items online and via Facebook A Perth retailer of luxury designer furniture has been ordered to pay a total of $47,387.91 by the Perth Magistrates Court being a fine, costs and compensation after taking payments...
Consumer Protection
Media release
06 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 5 May 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Caltex and Coles Express hiking by 42-44 cpl to 169.9 cpl; BP to 168...
Consumer Protection
Media release
04 May 2021

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