Building and Energy
Western Australian building services, electrical, gasfitting and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of Building and Energy.
- Licensing and registration and owner-builder approval
  Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.
- Building approvals
  The process for getting building work approved.
- Building and energy consumer information
  Building or renovating your home and consumer safety.
- Industry information
  Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.
- Dispute resolution
  Plumbing, building service, and home building work contract complaints.
- eNotice
  How to register and lodge electrical, gasfitting, plumbing and contractor payment dispute (Security of Payment Act) eNotices.
- Stay informed
  Bulletins, newsletters, subscriptions, events and seminars, videos, and public consultations.
- Contractor Payment Disputes (Construction Contracts Act)
  If your construction contract was entered into BEFORE 1 August 2022.
- Contractor Payment Disputes (Security of Payment Act)
  If your construction contract was entered into ON or AFTER 1 August 2022.
- Swimming pools, dividing fences, RCDs and smoke alarms
  Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.
- Report an accident
  How to report an accident or incident to Building and Energy.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- About Consumer Protection
  What Consumer Protection does, contacts and events.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for consumers including people with a disability, Aboriginal consumers, and multilingual consumers.
- Consumer concerns
  Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- Consultations, compliance and reports
  Compliance actions, public consultations and reports.
Labour Relations
State system employment laws and public sector labour relations.
- DMIRS COVID-19 coronavirus
  Information for employers and employees
- Private sector employers and employees
  Wageline information on WA awards, minimum pay rates, long service leave, annual and personal leave, underpayment issues, COVID-19, and how to contact Wageline and stay informed.
- Government sector labour relations
  Information and resources for agencies on government sector employment and labour relations.
- Public holidays
  Public holiday dates for Western Australia.
- Western Australia's industrial relations system
  Who is in the WA state system, key features of the state system, recent inquiries, reviews, and committees.
- Changes to state employment laws
  Information on 2022 changes to state employment laws in Western Australia.
WorkSafe
Regulation and promotion of workplace health and safety including in general industry and the mining and petroleum industries.
- Report an incident
  Notify the regulator of a death, serious injury/illness or dangerous incident.
- Notify, submit or contact us
  Notify or submit items to WorkSafe.
- Apply for a licence or register plant
  Apply for licence, register an item of plant or learn about construction induction training.
- Mining statutory positions and certificates
  Information about statutory position appointments at mining operations.
- Work health and safety legislation
  Information about WA's work health and safety (WHS) laws.
- Health and safety representatives
  Information about HSRs.
- Health and safety topics
  How do I make my workplace safer?
- Tool box
  Events, statistics and educational resources.
- Consulting with our stakeholders
  Information about consulting with stakeholders.
- Agricultural health and safety
  Provide work health and safety information about the agricultural sector including guidance, checklists, and latest news.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Small business safety
  Your guide to safety and health in small business.
- Historical occupational safety and health law
  Safety and health legislation prior to 2022.
- Historical mines and petroleum guidance
  Safety and health guidance under the legislation prior to 2022.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.

Business / company

Topics

Enforceable undertakings

Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...

Enforceable undertakings

04 Mar 2014

Unsolicited consumer agreements - Door to door sales consultation 2013

Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...

Consultations

04 Mar 2014

Contact Consumer Protection

Call Consumer Protection Contact Centre on 1300 30 40 54 for information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation.

Contact Consumer Protection

04 Mar 2014

Limited partnerships law review 2014

Updates on the progression of the review and changes are available on the limited partnerships law reform page. Status: Closed 3 February 2014 Consumer Protection was seeking the views of the community in regards to proposed reforms to limited partnership laws. Background The current laws have been...

Consultations

04 Mar 2014

Motor vehicle repairer's certificate

You must have a motor vehicle repair certificate if you carry on the business of motor vehicle repair work as prescribed under the Motor Vehicle Repairers Regulations in Western Australia. A motor vehicle repairer's certificate is a "licence" for individuals who: own a repair business and do repair...

Motor vehicle repairers

28 Feb 2014

Non-stop sales

Continuous advertising of goods or services at "sale" or "reduced" prices is illegal. For example, if a retailer regularly had a "50% off sale" over a period of time, the 50 per cent price would be considered the retailer's normal or regular selling price. "Clearance", "closing down" and "...

Advertising and promotion

27 Feb 2014

Gifts or prizes

If you offer gifts or prizes as part of an advertising campaign and don't intend to supply the gifts or prizes or intend to supply gifts or prizes different to those advertised, then you would breach the law. If consumers were required to pay more to claim a "free gift" or if you advertise a cash...

Advertising and promotion

27 Feb 2014

'Free' offers

Offers of additional "free" services, such as installation or fitting, are illegal if such services are normally included in the regular total price. Similarly, if the total price has been increased to include "free fitting", it would promote an impression of saving which was not genuine and...

Advertising and promotion

27 Feb 2014

Fine print exclusions

In monitoring advertising standards, Consumer Protection pays particular attention to "fine print exclusions". The overall impression created by an advertisement is important. Qualifications of claims in a small font print may not correct a misleading impression created by other more prominent...

Advertising and promotion

27 Feb 2014

Bait advertising

Bait advertising is so called because it offers a "bait" to draw customers to the store or business and they can get "caught" as a result. Enticing prospective customers into stores when there are reasonable grounds for believing that the goods will not be in the store or are unlikely to be...

Advertising and promotion

27 Feb 2014

Publications

Consumer guarantees: A guide for businesses and legal practitioners (ACL)

READ

About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...

Consumer Protection

Guide / handbook

27 Apr 2016

Commercial Retail Shops extended Trading Information Sheet November 2010

READ

Commercial Tenancy (Retail Shops) Agreements Act 1985 Allocation of operating expenses for Non-standard Trading Hours

Consumer Protection

Fact sheet

30 May 2014

Consumer complaint form

READ WATCH

Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will...

Consumer Protection

Form – notification

11 Nov 2021

Compliance and enforcement: How regulators enforce the Australian Consumer Law

READ

Consumer Protection

Guide / handbook

05 Feb 2019

Co-operatives Information Sheet

READ

Co-operatives Information Sheet

Consumer Protection

Fact sheet

29 May 2014

Avoiding unfair business practices: A guide for businesses and legal practitioners (ACL)

READ

About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...

Consumer Protection

Guide / handbook

27 Apr 2016

Application to change partners or directors (Motor vehicles)

READ

Who should complete this application This form can be used by motor vehicle dealers, repair businesses, car market operators or holders of an Exemption from the Motor Vehicle Dealers Act. Any...

Consumer Protection

Form – application

22 Dec 2022

Consumer product safety: A guide for businesses and legal practitioners (ACL)

READ

Consumer Protection

Guide / handbook

27 Apr 2016

Unfair contract terms (ACL)

READ

Consumer Protection

Fact sheet

10 Oct 2017

Disposing of uncollected goods

READ

Publication last updated 21 April 2021 A guide to the correct procedures to dispose of uncollected goods. Though this guide was developed in partnership with the MTA, it is not just for the motor...

Consumer Protection

Guide / handbook

21 Oct 2021

Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 132.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 November 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, 7-Eleven, BP, Caltex/Ampol and Coles Express hiking by...

Consumer Protection

Media release

10 Nov 2020

Real estate agency and staff fined over tenancy bond and account failures (Beaufort Nominees Pty Ltd / Michael Johnson & Co / Benjamin Ryder / Sally Dooley / Daniella Sparta)

A Mount Lawley real estate agency, its supervising director and two staff members have been reprimanded by the State Administrative Tribunal (SAT) over the failure to lodge three tenancy bonds with the Bond Administrator as well as related irregularities found in the agency’s accounts. Beaufort Nominees Pty Ltd , trading as Michael Johnson & Co and Professionals Michael Johnson & Co at...

Consumer Protection

Media release

05 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 November 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, BP, Caltex Woolworths and Coles Express hiking by between...

Consumer Protection

Media release

03 Nov 2020

Commissioner's blog: Your rights when a business goes bust

While many Western Australian businesses have re-opened and returned to ‘business as usual’, there are fears some will not survive the financial impact of the COVID-19 coronavirus pandemic. When a business closes its doors, consumers often call Consumer Protection with concerns about money paid for goods or services that are yet to be received, or unspent gift vouchers or credit notes. How...

Consumer Protection

Media release

29 Oct 2020

November 2020 - Work Health and Safety Bill passes Parliament

The Work Health and Safety Bill 2019 was passed by Parliament on 3 November 2020 and is awaiting royal assent. When assented, the WHS Act will not be operational until regulations are complete. Work to develop the regulations is presently underway and will continue in 2021. The new Work Health and Safety Act 2019 (WHS Act) will replace the current Occupational Safety and Health Act 1984, and...

WorkSafe

Alert

22 Oct 2020

Commissioner's blog: New Code gets fitness industry into shape

Gone are the days where a gym is the only destination available for fitness lovers looking for a structured work-out. Nowadays, you can find boot-camps in local parks, employ a personal trainer or even stream ‘virtual’ work-out sessions online from the comfort of home. Whichever exercise method best suits your lifestyle, there’s little doubt Western Australia’s fitness industry has undergone a...

Consumer Protection

Media release

21 Oct 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 October 2020, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 42-43 cpl up to 145.9 cpl;...

Consumer Protection

Media release

20 Oct 2020

Extra Christmas shopping hours to help stimulate retail trading

An extra 36 shopping hours approved from December 5 to New Year's Day Earlier opening and later closing times allowed before and just after Christmas Australia Day public holiday trading also extended by four hours A boost of 36 extra shopping hours over the Christmas period has been approved by the McGowan Government to help stimulate trading for general retail shops in the Perth metropolitan...

Consumer Protection

Media release

16 Oct 2020

Commissioner's blog: Nominate now for Consumer Protection Awards 2021

Are you a consumer champion or do you know one? If so, then I would urge you to consider nominating for the Consumer Protection Awards 2021. Every day across Western Australia there are many individuals, organisations, businesses and media professionals working tirelessly to advocate for the consumer rights of others, many of whom are considered vulnerable. These unsung heroes often receive...

Consumer Protection

Media release

15 Oct 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 135 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 14 October 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl up to 147.9 cpl; Caltex, BP and Caltex...

Consumer Protection

Media release

13 Oct 2020

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