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Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
Handy links for new business owners Once you have registered your business name with ASIC and you are up and running, Consumer Protection has many resources that may be useful including: Our Refund Policy sign Retail trading hours Small business tips Complaints a guide for businesses What happens...
New business
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year when extended trading may apply such as over the Christmas...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations

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Announcements

The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 154.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 May 2018, most Caltex, Caltex Woolworths and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 26 and 30 cpl). Most Puma sites are...
Consumer Protection
Media release
07 May 2018
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 152.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 May 2018, most BP, Caltex, Caltex Woolworths, Puma and Coles Express sites are hiking their ULP price to 156.9 cpl (an increase of between 23 and 27 cpl). Most 7-Eleven sites...
Consumer Protection
Media release
30 Apr 2018
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 151.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 April 2018, most Caltex Woolworths and Coles Express sites are hiking their ULP price to 156.9 cpl (an increase of between 21 and 27 cpl). Most Caltex and Puma sites are...
Consumer Protection
Media release
23 Apr 2018
The City of Armadale and the former manager of its landfill facility have been fined a total of $59500 plus costs after a member of the public was seriously injured at the landfill site. The City of Armadale pleaded guilty as an employer to failing to ensure the safety and health of a person who was not their employee, and also pleaded guilty to a charge of failing to comply with a Prohibition...
WorkSafe
Media release
20 Apr 2018
The average cost of unleaded petrol is set to increase by 21 cents per litre (cpl) to 149.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 April 2018, most Caltex, Puma, BP and Caltex Woolworths sites are increasing their ULP price to 153.9 cpl (an increase of between 26 and 28 cpl). Most 7-Eleven and Coles Express...
Consumer Protection
Media release
16 Apr 2018
The average cost of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 148.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 April 2018, most Caltex, Puma and Coles Express sites are increasing their ULP price to 153.9 cpl (an increase of between 24 and 28 cpl). Most Caltex Woolworths and BP sites are...
Consumer Protection
Media release
09 Apr 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 147 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 April 2018, most Caltex sites are increasing their ULP price to 153.9 cpl (an increase of 31 cpl). Most Caltex Woolworths sites are increasing their ULP price to 151.9 cpl, and...
Consumer Protection
Media release
02 Apr 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 146.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 March 2018, most Puma sites are increasing their ULP price to 151.9 cpl (an increase of 27 cpl). Most Caltex Woolworths, Caltex, BP and Coles Express sites are increasing...
Consumer Protection
Media release
26 Mar 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 145.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 March 2018, most Caltex Woolworths, Puma, BP, Coles Express and Caltex sites are increasing their ULP price to 149.9 cpl (an increase between 22 cpl and 27 cpl). Also, all 7-...
Consumer Protection
Media release
19 Mar 2018
A Boulder mechanic has been banned from holding a certificate to work in the motor vehicle repair industry in WA for two years by the State Administrative Tribunal (SAT) after failing to inform Consumer Protection about his criminal charges and convictions. Matthew Lawrence Elmer , who was also reprimanded by the SAT, failed to disclose criminal charges in his application for a repairer’s...
Consumer Protection
Media release
14 Mar 2018

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