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Suppliers and manufacturers often make extra promises (sometimes called ‘express warranties’) about such things as the quality, state, condition, performance or characteristics of goods or services. These promises are not necessarily about what will happen if the product or services fail but rather...
Guarantees and warranties
Warranties and consumer guarantees Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer. Key points about warranties and consumer guarantees You must: fix a problem when goods fail to meet a consumer guarantee, even if the...
Guarantees and warranties
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that: cost up to $40,000 (or any other amount set by the Australian Consumer Law in future), regardless of purpose or use; cost...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties

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Announcements

The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 165.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 October 2018, most Caltex sites are increasing their ULP price to 169.9 cpl (a hike of 18 cpl). Most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Oct 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 163.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 October 2018, all Coles Express and most Caltex sites are increasing their ULP price to 167.9 cpl (an increase of between 18 and 19 cpl). Most Puma, BP and Caltex Woolworths...
Consumer Protection
Media release
08 Oct 2018
The McGowan Government has introduced building regulations to restrict the use of combustible material on building facades of high-risk buildings. The new building regulations prevent the use of performance solutions by restricting the use of combustible cladding to those that can demonstrate compliance under the Building Code of Australia’s (BCA) new verification method. This method also...
Building and Energy
Media release
06 Oct 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 160.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 October 2018, all Coles Express sites are hiking their ULP price to 165.9 cpl (an increase of 20 cpl). Most Caltex sites are hiking their ULP price to 163.9 cpl, most Puma...
Consumer Protection
Media release
01 Oct 2018
A Perth motor vehicle dealership has lost $65,000 after being stung by a ‘man in the middle’ scam involving the payment of an invoice to a bank account that had been changed. The dealership recently made a purchase from a supplier and received an invoice with correct bank details. A week later an email request, sent by scammers, was received asking to direct the funds to a new bank account. The...
Consumer Protection
Media release
27 Sep 2018
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 September 2018, all Coles Express sites are increasing their ULP price to 163.9 cpl (an increase of 20 cpl). Most Caltex Woolworths, Puma, BP and Caltex sites are increasing...
Consumer Protection
Media release
24 Sep 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 156.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 September 2018, most Caltex sites are increasing their ULP price to 161.9 cpl (an increase of 16 cpl). Most Coles Express sites are increasing their ULP price to 160.9 cpl,...
Consumer Protection
Media release
17 Sep 2018
The average price of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 152.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 September 2018, most Puma sites are increasing their ULP price to 159.9 cpl (an increase of 20 cpl). Most Caltex sites are increasing their ULP price to 157.9 cpl, most...
Consumer Protection
Media release
10 Sep 2018
Are you an individual or organisation that helps consumers or promotes their rights through education and advocacy? If so, you are the type of person who is eligible to nominate for the Consumer Protection Awards 2019 with the chance of receiving a framed certificate and a cash prize. With nominations now open, likely candidates or their nominators are urged to put in their submissions before the...
Consumer Protection
Media release
10 Sep 2018
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 148.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 September 2018, most Caltex sites are increasing their ULP price to 152.9 cpl (an increase of 15 cpl). Most BP sites are increasing their ULP price to 151.9 cpl, and most 7-...
Consumer Protection
Media release
03 Sep 2018

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