Building and Energy
Western Australian building services, electrical, gasfitting and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of Building and Energy.
- Licensing and registration and owner-builder approval
  Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.
- Building approvals
  The process for getting building work approved.
- Building and energy consumer information
  Building or renovating your home and consumer safety.
- Industry information
  Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.
- Dispute resolution
  Plumbing, building service, and home building work contract complaints.
- eNotice
  How to register and lodge electrical, gasfitting, plumbing and contractor payment dispute (Security of Payment Act) eNotices.
- Stay informed
  Bulletins, newsletters, subscriptions, events and seminars, videos, and public consultations.
- Contractor Payment Disputes (Construction Contracts Act)
  If your construction contract was entered into BEFORE 1 August 2022.
- Contractor Payment Disputes (Security of Payment Act)
  If your construction contract was entered into ON or AFTER 1 August 2022.
- Swimming pools, dividing fences, RCDs and smoke alarms
  Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.
- Report an accident
  How to report an accident or incident to Building and Energy.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- About Consumer Protection
  What Consumer Protection does, contacts and events.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for consumers including people with a disability, Aboriginal consumers, and multilingual consumers.
- Consumer concerns
  Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- Consultations, compliance and reports
  Compliance actions, public consultations and reports.
Labour Relations
State system employment laws and public sector labour relations.
- Private sector employers and employees
  Wageline information on WA awards, minimum pay rates, long service leave, annual and personal leave, underpayment issues, and how to contact Wageline and stay informed.
- Public holidays
  Public holiday dates for Western Australia.
- Western Australia's industrial relations system
  Information about the WA industrial relations system and its coverage, including inquiries and reviews undertaken.
- Government sector labour relations
  Information and resources for agencies on government sector employment and labour relations.
- Supplier wage audit
  Information on proactive audits undertaken by Private Sector Labour Relations on suppliers to State Government.
- Building and Construction Consultative Committee
  Information on the Western Australian Building and Construction Consultative Committee.
WorkSafe
Regulation and promotion of workplace health and safety including in general industry and the mining and petroleum industries.
- Report an incident
  Notify the regulator of a death, serious injury/illness or dangerous incident.
- Notify, submit or contact us
  Notify or submit items to WorkSafe.
- Apply for a licence or register plant
  Apply for licence, register an item of plant or learn about construction induction training.
- Mining statutory positions and certificates
  Information about statutory position appointments at mining operations.
- Work health and safety legislation
  Information about WA's work health and safety (WHS) laws.
- Health and safety representatives
  Information about HSRs.
- Health and safety topics
  How do I make my workplace safer?
- Petroleum and geothermal energy operations
  Information for operators of petroleum operations.
- Publications, resources and events
  Events, WorkSafe plan, statistics and education resources.
- Consulting with our stakeholders
  Information about consulting with stakeholders.
- Agricultural health and safety
  Provide work health and safety information about the agricultural sector including guidance, checklists, and latest news.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Small business safety
  Your guide to safety and health in small business.
- Historical safety and health law
  Safety and health legislation prior to 2022.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.

Business / company

Topics

Receipts and proof of purchases

A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...

Receipts

26 Feb 2014

Itemised bills for services

Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...

Receipts

26 Feb 2014

New business

Handy links for new business owners Once you have registered your business name with ASIC and you are up and running, Consumer Protection has many resources that may be useful including: Our Refund Policy sign Retail trading hours Small business tips Complaints a guide for businesses What happens...

New business

26 Feb 2014

Fitness suppliers and services

The WA Fitness Industry Code of Practice applies to all fitness providers and fitness services to: ensure there are appropriate standards of service in the fitness industry encourage and maintain consumer confidence in the fitness industry support and promote the fitness industry. The Fitness Code...

Business tools

26 Feb 2014

Retail trading hours

Retail trading hours provide times when retailers in Western Australia can open for business. Extended trading may also apply over the Christmas period or on some public holidays. In some cases the location and type of business can dictate the hours which the business can be open to customers...

Trading hours

26 Feb 2014

Examples of unsolicited consumer agreements

Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...

Door-to-door and telephone selling

26 Feb 2014

Information standards (ACL)

Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...

Information standards

26 Feb 2014

Harassment and coercion

It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...

Sales practices

26 Feb 2014

Referral selling

Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...

Sales practices

26 Feb 2014

Pyramid schemes

Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...

Sales practices

26 Feb 2014

Publications

Developer registration of principal place of business

READ

Section 57 of the Real Estate and Business Agents Act 1978 (the Act) requires developers to register their principal place of business with the Commissioner for Consumer Protection (“the Commissioner...

Consumer Protection

Form – registration

27 May 2014

Small retail shop application for certificate

READ

If you want to trade as a small retail shop you must apply for a certificate. Lodging an application An application can be completed and submitted online or downloaded and lodged by: email :...

Consumer Protection

Form – application

04 Dec 2023

Investigation Report - Slips, trips and falls

READ

This document was developed to assist in the investigation of slips, trip and falls in the workplace.

WorkSafe

Checklist

04 Sep 2023

Emergency planning checklist

READ

WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklist does not cover all the requirements under the work safety and health laws, it will give you a better idea of whether your workplace meets basic standards of health and safety. It will also assist in laying the foundation for a health and safety management system at your workplace.

WorkSafe

Checklist

07 Feb 2024

Checklist for confined space

READ

WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...

WorkSafe

Checklist

22 May 2014

Checklist for chemicals in the workplace

READ

WorkSafe has produced this checklist to assist you in inspecting chemical or hazardous substances hazards at your workplace. This checklist covers both requirements for hazardous substances under the...

WorkSafe

Checklist

22 May 2014

Checklist for chemicals in the workplace

READ

This checklist covers both requirements for hazardous substances under the Occupational Safety and Health Regulations 1996 and general chemical safety.

WorkSafe

Checklist

20 May 2014

Announcements

Commissioner's blog: Are you covered for change of mind?

When it comes to booking holidays or buying presents online, the terms and conditions (t&cs) matter now more than ever. This is because some businesses may now have extra policies in place as a result of the COVID-19 coronavirus pandemic that could include how they respond to a ‘change of mind’ purchase or booking. Your consumer rights apply if the product or service is faulty or not as...

Consumer Protection

Media release

16 Dec 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 135.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 9 December 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 43 cpl up to 147.9 cpl; Caltex Woolworths, 7-Eleven,...

Consumer Protection

Media release

08 Dec 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 134.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 December 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, Caltex Woolworths and Coles Express hiking by between 42-44 cpl up...

Consumer Protection

Media release

01 Dec 2020

Longer retail trading hours for public holidays in 2021

The State Government has approved four extra hours of trading for general retail shops in metropolitan Perth on each of the three public holidays of Labour Day, Easter Monday and the ANZAC Day public holiday next year. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday 1 March 2021 (Labour Day), Monday 5 April 2021 (...

Consumer Protection

Media release

30 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 25 November 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, Caltex Woolworths, 7-Eleven, BP and Coles Express hiking by...

Consumer Protection

Media release

24 Nov 2020

Commissioner's blog: Solar future is bright, but do your research

Our sunny skies have paved the way for a booming solar panel industry in Western Australia, as many households look for ways to cut their power bills while also reducing their carbon footprint. Rooftop solar has become so popular in fact, it’s estimated that 300,000 WA households already have panels installed, accounting for one-fifth of the electricity produced in our main network. Even though...

Consumer Protection

Media release

19 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by 30 cents per litre (cpl) to 133.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 November 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 43 cpl up to 145.9 cpl; 7-Eleven, BP, Caltex/Ampol and...

Consumer Protection

Media release

17 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 132.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 November 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, 7-Eleven, BP, Caltex/Ampol and Coles Express hiking by...

Consumer Protection

Media release

10 Nov 2020

Real estate agency and staff fined over tenancy bond and account failures (Beaufort Nominees Pty Ltd / Michael Johnson & Co / Benjamin Ryder / Sally Dooley / Daniella Sparta)

A Mount Lawley real estate agency, its supervising director and two staff members have been reprimanded by the State Administrative Tribunal (SAT) over the failure to lodge three tenancy bonds with the Bond Administrator as well as related irregularities found in the agency’s accounts. Beaufort Nominees Pty Ltd , trading as Michael Johnson & Co and Professionals Michael Johnson & Co at...

Consumer Protection

Media release

05 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 November 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, BP, Caltex Woolworths and Coles Express hiking by between...

Consumer Protection

Media release

03 Nov 2020

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