Business / company

Topics

Receipts and other proof of purchase

A business must give a consumer a 'proof of purchase’ for anything valued $75 or more. A consumer can ask for a receipt for anything under $75.The business must provide it within 7 days. Proof of purchase A proof of purchase is usually a receipt but can also be: GST tax invoice handwritten receipt...
Receipts
26 Feb 2014

New business

Handy links for new business owners Once you have registered your business name with ASIC and you are up and running, Consumer Protection has many resources that may be useful including: Our Refund Policy sign Retail trading hours Small business tips Complaints a guide for businesses What happens...
New business
26 Feb 2014

Fitness businesses

Fitness suppliers and services must follow the WA Fitness Industry Code of Practice. The code ensures there are appropriate standards of service. This encourages and maintains consumer confidence in the fitness industry Fitness suppliers A fitness supplier is a business or individual who provides a...
Business tools
26 Feb 2014

Retail trading hours

The hours a retail shop can be open for trading depends on the type of shop it is and its location. There are also extended trading rules for opening on public holidays and around Christmas. Christmas shopping trading hours WA consumers can take advantage of the extra shopping hours over the...
Trading hours
26 Feb 2014

Examples of unsolicited consumer agreements

Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
26 Feb 2014

Information standards (ACL)

Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
26 Feb 2014

Harassment and coercion

It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
26 Feb 2014

Referral selling

Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
26 Feb 2014

Pyramid schemes

Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
26 Feb 2014

No refunds

WATCH
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
26 Feb 2014

Pages

Publications

Small retail shop application for certificate

READ
If you want to trade as a small retail shop you must apply for a certificate. Lodging an application An application can be completed and submitted online or downloaded and lodged by: email :...
Consumer Protection
Form – application
14 Aug 2024

Investigation Report - Slips, trips and falls

READ
This document was developed to assist in the investigation of slips, trip and falls in the workplace.
WorkSafe
Checklist
04 Sep 2023

Emergency planning checklist

READ
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklist does not cover all the requirements under the work safety and health laws, it will give you a better idea of whether your workplace meets basic standards of health and safety. It will also assist in laying the foundation for a health and safety management system at your workplace.
WorkSafe
Checklist
07 Feb 2024

Checklist for confined space

READ
WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...
WorkSafe
Checklist
22 May 2014

Checklist for chemicals in the workplace

READ
WorkSafe has produced this checklist to assist you in inspecting chemical or hazardous substances hazards at your workplace. This checklist covers both requirements for hazardous substances under the...
WorkSafe
Checklist
22 May 2014

Checklist for chemicals in the workplace

READ
This checklist covers both requirements for hazardous substances under the Occupational Safety and Health Regulations 1996 and general chemical safety.
WorkSafe
Checklist
20 May 2014

Pages

Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 142.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 46 cpl up to 155.9 cpl; Caltex Woolworths up to 153.9 cpl...
Consumer Protection
Media release
19 Jan 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 139.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 13 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 44 cpl up to 151.9 cpl; 7-Eleven, Caltex/Ampol, Caltex...
Consumer Protection
Media release
12 Jan 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 138.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 6 January 2021, most branded retailers are hiking their ULP price: BP and Caltex Woolworths hiking by 44 cpl up to 149.9 cpl; Puma up to 149.7 cpl; 7...
Consumer Protection
Media release
05 Jan 2021

Costco blitzes the field to offer Perth’s cheapest petrol in 2020

Costco’s fuel outlet at Perth Airport offered motorists the cheapest petrol in 2020 with FuelWatch, which is celebrating its 20 th anniversary, releasing its annual list of sites that consistently have bargain prices. On average, the Costco price for ULP was 95.1 cents per litre (cpl) over the year but is only available to members, so FuelWatch has also awarded the number one spot to Liberty at...
Consumer Protection
Media release
04 Jan 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 31 cents per litre (cpl) to 138.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 30 December 2020, most branded retailers are hiking their ULP price: 7-Eleven, Caltex/Ampol, BP, Caltex Woolworths and Coles Express hiking by...
Consumer Protection
Media release
29 Dec 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 137 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 23 December 2020, most branded retailers are hiking their ULP price: 7-Eleven hiking by 43 cpl up to 148.9 cpl; Caltex/Ampol, BP, Caltex Woolworths and...
Consumer Protection
Media release
22 Dec 2020

Commissioner's blog: Are you covered for change of mind?

When it comes to booking holidays or buying presents online, the terms and conditions (t&cs) matter now more than ever. This is because some businesses may now have extra policies in place as a result of the COVID-19 coronavirus pandemic that could include how they respond to a ‘change of mind’ purchase or booking. Your consumer rights apply if the product or service is faulty or not as...
Consumer Protection
Media release
16 Dec 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 135.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 9 December 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 43 cpl up to 147.9 cpl; Caltex Woolworths, 7-Eleven,...
Consumer Protection
Media release
08 Dec 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 134.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 December 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, Caltex Woolworths and Coles Express hiking by between 42-44 cpl up...
Consumer Protection
Media release
01 Dec 2020

Longer retail trading hours for public holidays in 2021

The State Government has approved four extra hours of trading for general retail shops in metropolitan Perth on each of the three public holidays of Labour Day, Easter Monday and the ANZAC Day public holiday next year. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday 1 March 2021 (Labour Day), Monday 5 April 2021 (...
Consumer Protection
Media release
30 Nov 2020

Pages

Subscribe to Topics
Subscribe to RSS - Business / company