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Under the Motor Vehicle Repairers Act, motor vehicle repair businesses are required to hold a business licence but they are no longer required to hold separate or additional licenses for each and every class of motor vehicle repairs. A repair business must ensure repair work is only carried out by...
Motor vehicle repairers
Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price published in a catalogue...
Pricing
Consumer Protection often receives complaints about incorrect rounding of prices by retail and fast food outlets. There are rules in place for businesses when it comes to dealing with small change transactions and we’d like to hear from customers who believe those rules are being broken. In...
Pricing
Country of origin labelling is a notice or label on products to let your customers know what country a product came from. In Australia misleading country of origin labelling is prohibited. If you sell food in retail stores in Australia, country of origin food labelling laws apply to your products...
Advertising and promotion
Unconscionable conduct is a statement or action so unreasonable it defies good conscience. A business must not act unconscionably when: selling or supplying goods and services to a consumer; or supplying or acquiring goods and services to or from a small business. Examples of unconscionable conduct...
Advertising and promotion
It is unlawful to make false or misleading representations about goods and services when supplying, offering to supply or promoting those goods or services. For instance, a business must not make false or misleading representations about: the standard, quality, value or grade of goods or services;...
Advertising and promotion
What is misleading or deceptive conduct? ‘Conduct’ includes actions and statements, such as: advertisements; promotions; quotations; statements; and any representation made by a person. Business conduct is likely to break the law if it creates a misleading overall impression among the intended...
Advertising and promotion
This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms
Advertising and promotion
Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement does not need to contain an annual percentage rate for...
Advertising and promotion

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Announcements

Padbury licensed plumbing contractor Lewis Leonard Darby (PL8389) has been fined $1,500 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building and Energy
Media release
20 Nov 2017
Thornlie licensed plumbing contractor Ryan James Crutchley (PL7798) has been fined $2,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building and Energy
Media release
20 Nov 2017
Halls Head licensed plumbing contractor Ian Beckwith (PL6804) has been fined $3,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building and Energy
Media release
20 Nov 2017
The average cost of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 November 2017, most Caltex Woolworths, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 25 cpl and 30 cpl). Most 7-...
Consumer Protection
Media release
13 Nov 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 143.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 November 2017, most Caltex Woolworths sites are increasing their ULP price to 149.9 cpl (an increase of 30 cpl). Most Puma sites are increasing their ULP price to 147.9 cpl,...
Consumer Protection
Media release
06 Nov 2017
McGowan Government approves extra retail trading hours this Christmas Extended trading, same as 2016-17, to begin December 5 until New Year’s Day 2018 Extra trading also approved for Australia Day 2018 public holiday The McGowan Government has approved extended retail trading hours giving Perth shoppers an extra 49 hours to buy gifts and food over the Christmas period. Starting on Tuesday,...
Consumer Protection
Media release
03 Nov 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 141.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 October 2017, most Caltex Woolworths, Puma, Caltex and Coles Express sites are increasing their ULP price to 144.9 cpl (an increase of between 23 and 29 cpl). Most 7-Eleven...
Consumer Protection
Media release
30 Oct 2017
Westech Surfacing Pty Ltd was fined a total of $4,300 at the Narrogin Magistrates Court on 18 October 2017 with an arrest warrant issued for the company’s sole Director Mr William Orchard who failed to appear. The company was convicted of all charges in their absence for offences relating to the supplying and laying of bitumen for a driveway resurfacing at a property in Beverley in November 2015...
Consumer Protection
Media release
23 Oct 2017
As the weather warms up householders often start thinking about getting their homes ready for some outdoor entertaining with a new paint job or general tidy up. This is also the time of year that travelling salespeople start approaching householders and businesses. There has been a report of advertising for roof painting being placed around Bunbury, so Consumer Protection is reminding all...
Consumer Protection
Media release
20 Oct 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 138.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 October 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 142.9 cpl (increasing between 25 cpl and 28 cpl)...
Consumer Protection
Media release
09 Oct 2017

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