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Consumer guarantee – repairs and spare parts

Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – title, possession and securities

Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – goods will be fit for purpose

A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – goods will match description or sample

Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – acceptable quality

Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
25 Feb 2014

Consumer guarantees – business rights and responsibilities

Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
25 Feb 2014

Motor vehicle repairers - Infringements

The Motor Vehicle Repairers Act 2003 (the Act) imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repairer exemptions

Every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repair premises

Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repair business licence

A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
19 Feb 2014

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Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 26 cents per litre (cpl) to 128.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 38 cpl up to 139.9 cpl; 7-Eleven and BP up to 137.9 cpl;...
Consumer Protection
Media release
16 Jun 2020

$5 million financial year loss for WA victims of investment scams

A wide variety of investment scams have claimed 65 victims in WA so far this financial year with losses totalling $4,983,000 being reported to WA ScamNet at Consumer Protection. The victims responded to cold callers, emails and enticing advertisements on social media making false claims of low risk and high returns. The bogus investments being offered included shares, foreign exchange, binary...
Consumer Protection
Media release
15 Jun 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 126.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 38 cpl up to 137.9 cpl; BP up to 136.9 cpl; Caltex...
Consumer Protection
Media release
09 Jun 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 26 cents per litre (cpl) to 124 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 39 cpl up to 135.9 cpl; BP and Caltex up to 131.9 cpl; Caltex...
Consumer Protection
Media release
02 Jun 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 120.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 27 May 2020, most branded retailers are hiking their ULP price: Caltex, Caltex Woolworths and Coles Express hiking by between 33-36 cpl up to 129.9...
Consumer Protection
Media release
26 May 2020

Retail trading hours extended for upcoming public holidays

The State Government has approved extended trading hours for general retail stores in the Perth metropolitan area for the next two public holidays on Monday 1 June 2020 (Western Australia Day) and Monday 28 September 2020 (Queen’s Birthday). These stores will be allowed to open from 8am to 6pm. Normal trading hours for these public holidays are 11am to 5pm. Retailers holding small shop...
Consumer Protection
Media release
26 May 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 118.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 127.9 cpl; 7-Eleven up to 126.9 cpl; Caltex,...
Consumer Protection
Media release
19 May 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 25 cents per litre (cpl) to 115.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 13 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 125.9 cpl; Puma up to 125.7 cpl; Caltex...
Consumer Protection
Media release
12 May 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 23 cents per litre (cpl) to 109.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 April 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, BP and Coles Express hiking by 32-36 cpl up to 119.9 cpl;...
Consumer Protection
Media release
28 Apr 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 23 cents per litre (cpl) to 109.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 April 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, Caltex and Coles Express hiking by 34-36 cpl to 119.9 cpl; BP...
Consumer Protection
Media release
21 Apr 2020

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