Business / company

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Consumer guarantee – title, possession and securities

Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – goods will be fit for purpose

A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – goods will match description or sample

Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – acceptable quality

Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
25 Feb 2014

Consumer guarantees – business rights and responsibilities

Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
25 Feb 2014

Motor vehicle repairers - Infringements

The Motor Vehicle Repairers Act 2003 (the Act) imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repairer exemptions

Every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repair premises

Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repair business licence

A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
19 Feb 2014

Classes of motor vehicle repair work

Under the Motor Vehicle Repairers Act, motor vehicle repair businesses are required to hold a business licence but they are no longer required to hold separate or additional licenses for each and every class of motor vehicle repairs. A repair business must ensure repair work is only carried out by...
Motor vehicle repairers
19 Feb 2014

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Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 131.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 16 September 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, BP and Coles Express hiking by between 40-41 cpl up to 143.9...
Consumer Protection
Media release
15 Sep 2020

Commissioner's blog: New rules to protect your final farewell

Many people worry about leaving their family with a large debt when they depart this world, so the option of paying for your funeral upfront before you need it has become increasingly popular in recent years. So popular in fact, there is currently estimated to be around $170 million in pre-paid funeral funds invested by funeral organisers in Western Australia awaiting the day they’re needed. WA’s...
Consumer Protection
Media release
10 Sep 2020

Commissioner's blog: Shops caught selling dangerous lamps

With their ornate design and intricate mosaic patterns, it’s hardly surprising that Turkish-style lamps are a popular decorative feature in many Western Australian homes. But just because they are beautiful, it’s important to remember that lamps are an electrical item that can pose a serious safety risk if they haven’t been approved for sale in Australia. Our colleagues at Building and Energy –...
Consumer Protection
Media release
03 Sep 2020

Review of refund rights for Rex regional airline passengers in WA

Regional Express Airlines Limited (Rex) has agreed to review its refund policies and procedures to ensure ongoing compliance with the Australian Consumer Law (ACL) when flights are cancelled or delayed, as part of an enforceable undertaking agreed between Consumer Protection and Rex. The airline has agreed to modify some terms and conditions on its website that had the potential to mislead...
Consumer Protection
Media release
03 Sep 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by 29 cents per litre (cpl) to 133.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 September 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Coles Express hiking by 41-43 cpl up to 145.9 cpl; BP up to 144...
Consumer Protection
Media release
01 Sep 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 30 cents per litre (cpl) to 134.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 26 August 2020, most branded retailers are hiking their ULP price: Caltex and Coles Express hiking by 41-42 cpl up to 145.9 cpl; Caltex Woolworths...
Consumer Protection
Media release
25 Aug 2020

Commissioner's blog: Should you buy-now, pay-later?

The way we shop may have changed forever following the COVID-19 coronavirus pandemic. Life in lockdown meant cash transactions plummeted in favour of a number of contactless payment methods, including buy-now, pay-later schemes. Often described as the ‘modern-day lay-by’, buy-now, pay-later arrangements allow you to receive goods and then pay off the amount in instalments further down the track...
Consumer Protection
Media release
20 Aug 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 August 2020, branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex and Caltex Woolworths up...
Consumer Protection
Media release
18 Aug 2020

Patio tradie takes $18,000 in deposits without doing any work (Nicholas Kay / Better Priced Patios)

Consumers seeking the services of a patio installer are warned to beware of a man who advertises via Facebook Marketplace. Nicholas (Nick) Kay of Forrestdale, trading as Better Priced Patios (unregistered) , has taken deposits totalling $18,120 from eight people since October 2019 for the construction of seven patios and a carport, but has failed to carry out the work or provide any refunds. The...
Consumer Protection
Media release
13 Aug 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 August 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Coles Express hiking by between 40 and 42 cpl up to 143.9...
Consumer Protection
Media release
11 Aug 2020

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