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COVID-19 (Coronavirus) Frequently asked questions

This page contains frequently asked questions on COVID-19. Is social (physical) distancing required at work? Social (also called physical) distancing must be followed at work as far as practicable, based on principles published by the Department of Health . The extent of social distancing will...
COVID 19 - Coronavirus
03 Apr 2020

Vaping - Frequently asked questions

This page contains frequently asked questions about vaping. Is vaping hazardous? Yes, vaping can be hazardous. The nature of the hazard will depend upon factors such as the liquid used in the e-cigarette and the health status of the individual. In 2019, there were 2290 cases of lung injury...
Smoking
14 Feb 2020

Restaurant surcharges

Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
12 Nov 2019

Consumer Protection Policies

Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
17 Oct 2019

Look for the tick – there’s a lot riding on it!

WATCH
Always choose a licensed motor vehicle repairer
Always choose a licensed motor vehicle repairer, by Consumer Protection
Look for the tick – there’s a lot riding on it! You wouldn’t trust your teeth to a backyard dentist, so don’t trust your car to a backyard repairer. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop...
Servicing, repair and towing
18 Sep 2019

Compliance inspections for Home Building Contracts Act providers

Purpose of the compliance inspection Building and Energy carries out a range of building information and education activities, including compliance inspections, in order to reduce consumer harm and avoid disputes and complaints. Non-compliance with legislative requirements often leads to consumer...
Compliance and audit
28 Aug 2019

Review of the Disposal of Uncollected Goods Act 2019

The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: CLOSED , closed 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
Consultations
26 Jun 2019

Develop Work Health and Safety Regulations for Western Australia - Information session

The department is seeking your comments regarding the regulations that will support the proposed Work Health and Safety Act for Western Australia (WHS Act (WA)) . The following videos have been produced to provide information regarding the consultation process: Work Health and Safety Regulations...
Information sessions and workshops
19 Jun 2019

2022 Work Health and Safety Excellence Awards - Terms and conditions of entry

These terms and conditions of entry apply to all entrants in all categories for the Work Health and Safety Excellence Awards, Western Australia. The Department of Mines, Industry Regulation and Safety (the Department) will administer the Work Health and Safety Excellence Awards. Entry for the Work...
Work Safety Awards
13 Mar 2019

2022 Work Health and Safety Excellence Awards

Submissions for the 2022 Work Health and Safety Excellence Awards are now closed. These awards recognise outstanding solutions and innovations to specific workplace health and safety problems in Western Australia. For the purpose of these awards, “innovation” is broadly defined as either a new...
Work Safety Awards
13 Mar 2019

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Publications

High voltage live line working and testing of live working equipment

READ
Order 01-2021 issued to all persons carrying out h igh voltage live line working and testing of live working equipment. Preliminary Pursuant to s.18B of the Energy Coordination Act 1994, this Order...
Building and Energy
Reports
15 Apr 2021

Work health and safety excellence awards 2022 - Nomination submission information

READ
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2022 Work Health and Safety Excellence Awards 2022 Work...
WorkSafe
Information
01 Mar 2022

Safety bulletin - 01/2021 - Hazards associated with the use of e-cigarette devices

READWATCH
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021

Information sheet - Respiratory protective equipment - Fit testing requirements

READWATCH
Employers are required to ensure that where fitted respirators are required to protect health, these are correctly fitted. Examples of fitted respirators (also called respiratory protective equipment...
WorkSafe
Information
15 Jan 2021

Licence Reform program

READ
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

WA's fitness code

READ
There are certain legal requirements for the fitness industry in Western Australia. If you are a fitness supplier you need to follow the code of practice. Code of practice The Fair Trading (Fitness...
Consumer Protection
Guide / handbook
14 Dec 2021

Regional trading hours variations

The following regional local governments have permanent trading variations applying to general retail shops in their localities. City of Albany There are no permanent retail trading extensions...
Consumer Protection
Information
12 Apr 2022

Prepaid funerals checklists

READ
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021

Prepaid funerals frequently asked questions for the funeral industry

The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 commences on 1 March 2021. The below questions should assist both consumers and funeral organisers. ‘Funeral organiser’ is a...
Consumer Protection
Fact sheet
10 Mar 2021

Code of Practice - Prevention of falls from height at workplaces

READ
WorkSafe
Code of practice
21 Aug 2020

Pages

Announcements

Businesses to benefit from COVID-19 assistance sooner

Detailed eligibility criteria updated for Level 1 and 2 small business grant programs Periods of reduced turnover shortened to deliver assistance sooner for Level 1 and Level 2 COVID-19 Business Assistance Packages Applications to open March 10 for the Small Business Rental Relief Package and March 17 for the Small Business Hardship Fund The McGowan Government has worked with industry to bring...
Consumer Protection
Media release
04 Mar 2022

Level 2 COVID-19 Business Assistance Package

Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. $72 million package for businesses most impacted by Level 2 public health measures Tiered grants for small and medium businesses, with a 50 per cent reduction in turnover over four weeks In addition to $67 million Level 1...
Consumer Protection
Media release
02 Mar 2022

Alarm raised over shed business with $347,000 in unfulfilled orders (Eco Sheds and Homes / Brian Trigg)

Eco Sheds and Homes customers paid $382,000 but most received nothing Two concrete pads the only work carried out and one shed partially supplied Concrete sub-contractor claims to be owed $35,000 Consumer Protection has raised the alarm over a business that supplies and installs sheds and patios after WA consumers claim $347,000 worth of goods and services were not supplied, or work not carried...
Building and Energy / Consumer Protection
Media release
02 Mar 2022

Level 1 COVID-19 Business Assistance Package

Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. Additional $67 million in business support for those affected by COVID-19 Eight programs to support businesses subject to public health and social measures New programs in addition to the $77 million Safe Transition Industry...
Consumer Protection
Media release
24 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 February 2022), the average price of regular unleaded petrol (ULP) will increase by over 25...
Consumer Protection
Media release
22 Feb 2022

Association members given chance to modernise WA laws

Review of association laws to look at reducing the red tape burden Advances in information and communications technology to be considered Association managers and members urged to provide their input into law update The McGowan Government is looking for feedback from members of Western Australia's 20,000 associations and not-for-profit groups with the view to modernise the current laws and reduce...
Consumer Protection
Media release
22 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 February 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents...
Consumer Protection
Media release
08 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 January 2022), the average price of regular unleaded petrol (ULP) will increase by 27 cents...
Consumer Protection
Media release
25 Jan 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 January 2022), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
11 Jan 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 December 2021), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
28 Dec 2021

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