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Takata airbag recalls and replacements

WATCH
A compulsory recall of vehicles fitted with defective Takata airbags was announced in February 2018. The below information will help you understand your responsibilities in relation to the recall. [scald=6861:image_medium {"link":" https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-...
Standards, recalls and bans
20 Mar 2018

Consumer guarantee framework 2018

The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
14 Mar 2018

The Sharing Economy for Traders

WATCH
What is the sharing economy? The sharing economy is an online marketplace run by platform operators that connect consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the platform...
Guarantees and warranties
07 Nov 2017

Progress of the Ministerial Advisory Panel

The Ministerial Advisory Panel (MAP) has decided on its procedures, and will meet fortnightly to develop drafting instructions for a modernised Work Health and Safety (WHS) Act in Western Australia. The National Model WHS Act , of 2016, developed by Safe Work Australia , will be considered in...
Work health and safety legislation reform
26 Oct 2017

State-wide cladding audit

The Department of Mines, Industry Regulation and Safety (DMIRS) is coordinating Western Australia’s State-wide Cladding Audit, which is part of an Australia-wide initiative to check the cladding on high-risk buildings following the tragic Grenfell Tower fire in London. In the early hours of 14 June...
Compliance and audit
14 Aug 2017

Ticket scalping and on-selling

WATCH
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
30 Mar 2017

Commissioner for Consumer Protection

WATCH
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
29 Mar 2017

Personal Property Securities Register for business

The Personal Property Securities Register (PPSR) is the single, national online database of security interests in personal property in Australia. Personal property generally includes all form of property other than land, buildings and fixtures. Businesses can check the PPSR to see if the valuable...
Business tools
02 Mar 2017

Responsibilities of a limited partnership

Once registered, a limited partnership have certain ongoing obligations related to conducting business. The partnership must: Display the Certificates of Registration in their registered offices. Include the follwing words/initials next to their business names on all stationery and documents: “...
Limited partnerships
25 Jan 2017

Ending a limited partnership

How to end a limited partnership depends on the type of partnership you are in. Ending a limited partnership There are three ways to end a limited partnership: Change a limited partnership to a general partnership with the agreement of all general and limited partners, which can occur only if all...
Limited partnerships
25 Jan 2017

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Publications

Safety alert 10/2018 Advertisers standing near roadways, roundabouts and in parking areas

READ
Employees standing near traffic along roadways, roundabouts and in parking areas while holding or ‘flapping’ advertising billboards can be exposed to a hazard from moving vehicles. Employees often do...
WorkSafe
Alert
15 Oct 2018

Declaration of no receipt of trust funds - Settlement agents

READ
Who needs to complete this form? Settlement agents who did not receive any trust funds for the audit period may be required to lodge this declaration with Consumer Protection. Why complete this form...
Consumer Protection
Form – notification
21 Jun 2019

Sports and recreation clubs checklist

READ
This checklist has been developed to highlight workplace sa fety issues in sports and recreation clubs and provides information on how to best manage those risks to minimise workplace injuries and...
WorkSafe
Checklist
26 Jul 2018

Modernising work health and safety laws in WA

READ
The Western Australian Government is seeking your comments on the proposals to modernise Western Australia’s WHS laws. Background On 12 July 2017, the Government announcemed the development of a...
WorkSafe
Information
27 Sep 2018

Fitness Industry Code of Practice Review Public Consultation Paper

READ
June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018

Retailers must deal with warranty claims

Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018

Safety alert 04/2018 - Worker fatally injured during maintenance to a rock drilling truck

READ
WorkSafe is investigating an incident with preliminary evidence indicating an employee, who was fatally injured, may have been struck in the head by a 48 inch pipe wrench spanner. The spanner was...
WorkSafe
Alert
31 May 2018

Lightning and outdoor work

READ
This fact sheet provides information about lightning and includes duties for employers of outdoor workers and precautions to be taken to reduce the risk of injuries and deaths as a result of...
WorkSafe
Fact sheet
18 May 2018

Gift Card Expiry Dates

The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018

Pre-paid Funerals Code of Practice review 2018 draft code and summary

READ
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018

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Announcements

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 December 2019, most branded retailers are hiking their ULP price - Coles Express by 30 cpl up to 165.9 cpl, BP to 164.9, Caltex to 163.9 cpl, 7-Eleven and Puma to 163.7 cpl,...
Consumer Protection
Media release
09 Dec 2019

Surge in solar system installations not without consumer issues

The growing rate of WA households installing solar PV systems has been mirrored by a growing rate of complaints to Consumer Protection. In the past 12 months, more than 200 people have reported having issues following the installation of a solar system at their property. Complaints relate to the performance of their solar system, including the panels and inverter, as well as other issues relating...
Consumer Protection
Media release
05 Dec 2019

Office hours – December and January

Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 December 2019, most branded retailers are hiking their ULP price - Caltex hiking by up to 30 cpl up to 165.9 cpl, Coles Express to 164.9 cpl, BP to 163.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
02 Dec 2019

Carpenter ordered to pay $10,000 after taking money for no work (Benjamin McVilly / BDM Carpentry)

A Perth carpenter has been ordered to pay more than $10,000 in fines, compensation and costs by the Midland Magistrates Court after taking deposits from consumers but failing to do the work. Benjamin Dean McVilly , trading as BDM Carpentry of Caversham, was fined a total of $5,000 on three charges of accepting payments for carpentry materials and installation but failing to supply them, in breach...
Consumer Protection
Media release
28 Nov 2019

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 November 2019, most branded retailers are hiking their ULP price - Caltex hiking by 30 cpl to 165.9 cpl, BP and Coles Express to 163.9 cpl, Caltex Woolworths, Puma and 7-...
Consumer Protection
Media release
25 Nov 2019

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 November 2019, most branded retailers are increasing their ULP price - Caltex hiking by 33 cpl to 167.9 cpl, BP to 164.9 cpl, Coles Express to 163.9 cpl and Caltex Woolworths...
Consumer Protection
Media release
18 Nov 2019

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 153.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 November 2019, most branded retailers are increasing their ULP price. BP, Caltex and Coles Express sites are increasing between 29 and 32 cpl to 162.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
11 Nov 2019

Commissioner's Blog: Time to nominate for the Consumer Protection Awards

With Commissioner for Consumer Protection David Hillyard I remember the first time we held the Consumer Protection Awards in 2004 and I’m proud that the annual event has become firmly fixed in the Western Australian calendar as an opportunity to acknowledge community contributions to consumer protection. Many individuals, organisations, businesses and media professionals are involved in helping...
Consumer Protection
Media release
08 Nov 2019

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 151 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 November 2019, most branded retailers are increasing their ULP price – Coles Express hiking by 29 cpl to 162.9 cpl, BP and Caltex to 159.9 cpl, 7-Eleven to 158.7 cpl, Caltex...
Consumer Protection
Media release
04 Nov 2019

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