Business / company

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Motor vehicle repair business licence

A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
19 Feb 2014

Classes of motor vehicle repair work

Under the Motor Vehicle Repairers Act, motor vehicle repair businesses are required to hold a business licence but they are no longer required to hold separate or additional licenses for each and every class of motor vehicle repairs. A repair business must ensure repair work is only carried out by...
Motor vehicle repairers
19 Feb 2014

Multiple pricing

Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price published in a catalogue...
Pricing
13 Feb 2014

Rounding

Consumer Protection often receives complaints about incorrect rounding of prices by retail and fast food outlets. There are rules in place for businesses when it comes to dealing with small change transactions and we’d like to hear from customers who believe those rules are being broken. In...
Pricing
13 Feb 2014

Country of origin claims

WATCH
Country of origin labelling is a notice or label on products to let your customers know what country a product came from. In Australia misleading country of origin labelling is prohibited. If you sell food in retail stores in Australia, country of origin food labelling laws apply to your products...
Advertising and promotion
13 Feb 2014

Unconscionable conduct

Unconscionable conduct is a statement or action so unreasonable it defies good conscience. A business must not act unconscionably when: selling or supplying goods and services to a consumer; or supplying or acquiring goods and services to or from a small business. Examples of unconscionable conduct...
Advertising and promotion
13 Feb 2014

False or misleading representation

It is unlawful to make false or misleading representations about goods and services when supplying, offering to supply or promoting those goods or services. For instance, a business must not make false or misleading representations about: the standard, quality, value or grade of goods or services;...
Advertising and promotion
13 Feb 2014

Misleading or deceptive conduct

What is misleading or deceptive conduct? ‘Conduct’ includes actions and statements, such as: advertisements; promotions; quotations; statements; and any representation made by a person. Business conduct is likely to break the law if it creates a misleading overall impression among the intended...
Advertising and promotion
13 Feb 2014

Unfair business practice list

This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms
Advertising and promotion
13 Feb 2014

Correction notices

Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
13 Feb 2014

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Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 17 cents per litre (cpl) to 108.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 April 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Caltex hiking by 33-34 cpl to 119.9 cpl; Vibe up to 118.5...
Consumer Protection
Media release
14 Apr 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 111.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 April 2020, most branded retailers are hiking their ULP price: Caltex hiking by 34 cpl to 123.9 cpl; BP, Caltex Woolworths and 7-Eleven to 119.9...
Consumer Protection
Media release
07 Apr 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 15 cents per litre (cpl) to 115.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 1 April 2020, most branded retailers are hiking their ULP price - Caltex hiking by 33 cpl to 129.9 cpl, BP to 126.9 cpl, 7-Eleven to 125.9 cpl,...
Consumer Protection
Media release
31 Mar 2020

DMIRS planning for impact of COVID-19

While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 13 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 28.8 cpl to 143.7 cpl, Caltex to 141.9 cpl, BP to 139.9 cpl,...
Consumer Protection
Media release
17 Mar 2020

Extra shopping hours to help WA's pensioners and people with disabilities

Vulnerable Western Australians, particularly pensioners, the elderly and people with disabilities, will be able to visit their local Coles and Woolworths stores an hour early from tomorrow, with an extended trading permit to be granted by the Commissioner for Consumer Protection this afternoon. The temporary extension of trading hours is one of the measures included in the McGowan Government's...
Consumer Protection
Media release
17 Mar 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 12 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 29.8 cpl to 149.7 cpl, Caltex to 148.9 cpl, Puma to 147.7 cpl...
Consumer Protection
Media release
10 Mar 2020

Coronavirus - What can be done to reduce risks from a viral outbreak such as COVID 19

Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020

Major company faces $30 million ransom demand in cyber-attack

A major international company with an office in Perth is facing a $30 million ransom demand from cyber criminals who locked its computer system in Australia, resulting in a partial interruption to online trading for a short period of time. A company official has assured Consumer Protection that the personal data of clients has not been compromised and, after a brief system outage, the company is...
Consumer Protection
Media release
10 Mar 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by 11 cents per litre (cpl) to 141.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 March 2020, most branded retailers are hiking their ULP price - Caltex hiking by 26 cpl to 149.9 cpl and Caltex Woolworths, Puma and 7-Eleven to 149.7...
Consumer Protection
Media release
03 Mar 2020

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