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Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of Australian Consumer Law to show a current model...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
The Continuing Professional Development (CPD) program’s learning activities are for real estate and business broking professionals. CPD increases consumer protection and promotes consumer confidence in the real estate industry. All real estate agents, sales representatives and property managers...
Real estate agents and sales representatives
The proactive compliance program assists agents in complying with legislative requirements, identifying and rectifying areas of risk, and providing advice to agents. This is achieved through voluntary agency visits and industry seminars. Proactive compliance visits The visits are designed to...
Real estate agents and sales representatives
The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards

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Announcements

We all know that clean hands are one of the best ways to guard against viruses, so it’s little surprise that hand sanitiser has become a must-have item during the COVID-19 coronavirus pandemic. With many households and schools now using hand sanitiser as part of their daily routines, it’s important to remember these products should be treated with extra caution especially around children. Most...
Consumer Protection
Media release
26 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 June 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, Coles Express and Caltex hiking by between 39 – 40 cpl up to 141...
Consumer Protection
Media release
23 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 26 cents per litre (cpl) to 128.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 38 cpl up to 139.9 cpl; 7-Eleven and BP up to 137.9 cpl;...
Consumer Protection
Media release
16 Jun 2020
A wide variety of investment scams have claimed 65 victims in WA so far this financial year with losses totalling $4,983,000 being reported to WA ScamNet at Consumer Protection. The victims responded to cold callers, emails and enticing advertisements on social media making false claims of low risk and high returns. The bogus investments being offered included shares, foreign exchange, binary...
Consumer Protection
Media release
15 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 126.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 38 cpl up to 137.9 cpl; BP up to 136.9 cpl; Caltex...
Consumer Protection
Media release
09 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 26 cents per litre (cpl) to 124 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 39 cpl up to 135.9 cpl; BP and Caltex up to 131.9 cpl; Caltex...
Consumer Protection
Media release
02 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 120.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 27 May 2020, most branded retailers are hiking their ULP price: Caltex, Caltex Woolworths and Coles Express hiking by between 33-36 cpl up to 129.9...
Consumer Protection
Media release
26 May 2020
The State Government has approved extended trading hours for general retail stores in the Perth metropolitan area for the next two public holidays on Monday 1 June 2020 (Western Australia Day) and Monday 28 September 2020 (Queen’s Birthday). These stores will be allowed to open from 8am to 6pm. Normal trading hours for these public holidays are 11am to 5pm. Retailers holding small shop...
Consumer Protection
Media release
26 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 118.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 127.9 cpl; 7-Eleven up to 126.9 cpl; Caltex,...
Consumer Protection
Media release
19 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 25 cents per litre (cpl) to 115.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 13 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 125.9 cpl; Puma up to 125.7 cpl; Caltex...
Consumer Protection
Media release
12 May 2020

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