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The small business unfair contract terms law will come into effect for Corporations and Sole Traders in most states and territories on 12 November 2016. There are a number of ways small businesses can seek to resolve their own particular concerns about a potentially unfair term. A small business...
Small business
Western Australia’s strategic location on the Indian Ocean, as part of this dynamic region, continues to have national implications.
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Due to the rising number of incidents, the Australian Competition and Consumer Commission (ACCC) and consumer protection agencies around Australia encourage all traders to consider their products and the risk to consumers of toppling furniture. Toppling furniture—understanding the risks Many may be...
Product safety for business
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations and reports
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations and reports
In September 2015 the former Government released a Regulatory Reform Policy Statement with a focus on red tape reduction. Considerable work has been undertaken across the department to address any duplicate or confusing regulations, simplify forms and paperwork, and remove any unnecessary...
Other policies and plans
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations and reports
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations and reports

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Publications

Frequently asked questions about the Western Australian Building and Construction Industry Code of Conduct 2016.
WA Building and Construction Code Monitoring Unit
Fact sheet
07 Aug 2017
The Western Australian Building and Construction Industry Code of Conduct 2016 commenced on 1 January 2017. The code has been developed to ensure that Western Australian government agencies, when...
WA Building and Construction Code Monitoring Unit
Code of conduct
07 Aug 2017
Areas for consideration by the second Building Summit in August, 2016.
Building Commission
Advisory note
01 Nov 2016
Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
The Settlement Agents' Code of Conduct is also available on the Department of Justice's website. Please note: Form 1: Pages 19 to 21 of the Code of Conduct Form 2: Pages 21 to 24 of the Code of...
Consumer Protection
Code of conduct
02 Jul 2018
Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
Consultation Regulatory Impact Statement for the Review of the regulation of the boarding and lodging industry in Western Australia.
Consumer Protection
Consultations / public comment
01 Nov 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016

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Announcements

The average price of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 152.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 September 2018, most Puma sites are increasing their ULP price to 159.9 cpl (an increase of 20 cpl). Most Caltex sites are increasing their ULP price to 157.9 cpl, most...
Consumer Protection
Media release
10 Sep 2018
Are you an individual or organisation that helps consumers or promotes their rights through education and advocacy? If so, you are the type of person who is eligible to nominate for the Consumer Protection Awards 2019 with the chance of receiving a framed certificate and a cash prize. With nominations now open, likely candidates or their nominators are urged to put in their submissions before the...
Consumer Protection
Media release
10 Sep 2018
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 148.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 September 2018, most Caltex sites are increasing their ULP price to 152.9 cpl (an increase of 15 cpl). Most BP sites are increasing their ULP price to 151.9 cpl, and most 7-...
Consumer Protection
Media release
03 Sep 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 149.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 August 2018, all metropolitan Coles Express sites are increasing their ULP price to 159.9 cpl (a hike of 22 cpl). Most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites...
Consumer Protection
Media release
27 Aug 2018
The Consumer Protection Kalgoorlie office is moving from its current location on Brookman Street to the department’s West Kalgoorlie office on the corners of Hunter and Broadwood Streets. The Brookman Street office will close on Friday 31 August at 12.30pm and will reopen in the West Kalgoorlie office on Monday 3 September 2018 at 8.30am. There will be no change to the services provided by the...
Consumer Protection
Department News
15 Aug 2018
Making payments online is now a routine part of life for many consumers but we all need to stay vigilant both at home and in the workplace where interception scams continue to be an issue. Many of us are already aware that we should take precautions when paying online for goods but consumers may not realise that payment scams can target anyone exchanging money, including business and property...
Consumer Protection
Media release
07 Aug 2018
Many of us know someone who has signed up to join a gym and then fails to use their membership - but just what are your consumer rights and does the Fitness Industry Code of Practice need to be updated? The fitness industry in Australia is growing and generated an estimated $229.2 million in profits in 2017-2018 alone, with about 450 gyms and fitness centres operating in WA. Attending a gym or...
Consumer Protection
Media release
19 Jul 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 July 2018, most BP, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 22 cpl and 27 cpl). Most 7-Eleven, Caltex and Caltex...
Consumer Protection
Media release
30 Jul 2018
Imported cosmetic eyeliners that contain 84 percent lead are being taken off store shelves throughout Australia with WA shoppers warned to be on the look-out. Consumer Protection said testing by NSW Fair Trading found that Hashmi Surmi Special and Hashmi Kohl Aswad eyeliners had dangerous levels of lead as well as containing other hazardous metals like arsenic, cadmium, chromium and mercury. It...
Consumer Protection
Media release
26 Jul 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 July 2018, most Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 21 cpl and 28 cpl). Most 7-Eleven and Caltex...
Consumer Protection
Media release
23 Jul 2018

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