Business / company

Topics

Pre-1980 gas appliances

WATCH
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
14 Apr 2015

Project Sunbird

The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
29 Jan 2015

WA ScamNet

Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
29 Jan 2015

Compliance actions

The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2018 20 September - Perth car dealer prevented from selling on consignment...
Compliance actions
27 Jan 2015

Blind and curtain cord products and installation

Blind and curtain cords can present a strangulation hazard to children, as they may become entangled in them while trying to use, play with or play around window coverings. Mandatory standards A mandatory standard for the installation services of window coverings commenced on 1 January 2015. Read...
Product safety for business
18 Dec 2014

Sales campaigns for retailers

Stocktake, mid-year, clearance and special occasion sales are a great way to boost revenue and clear out some old stock but you must meet all the consumer guarantees under the Australian Consumer Law. Here are some tips to keep your sales a success and your customers happy. Customer service...
Sales practices
17 Dec 2014

Western Australian Consumer Protection Awards

The Consumer Protection Awards 2019 - N​ominate now The Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer...
Consumer Protection Awards
02 Sep 2014

Infinity brand electric cable safety recall

WATCH
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Energy Safety , Consumer Protection and the Building Commission are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty...
Electrical installations
26 Aug 2014

Problems with a service

When goods fail to meet a guarantee, the consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair, replacement and refund. As a supplier, you must give a remedy when your services are not provided: with due care and skill; in a way that is fit for...
Returns and cancellations
30 May 2014

Media contacts

Authorised contacts within the department for enquiries from media organisations.
Contact the department
27 May 2014

Pages

Publications

WA Businesses targeted in ‘middle man’ scams: Settlement agents bulletin issue 59 (August 2016)

19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016

Safety alert 4/2016 - Asbestos in imported building products

READ
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
26 Jul 2018

Podcast - Discussion Paper - Work Health and Safety Regulations for WA

READLISTEN
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016

Work Health and Safety Regulations Discussion Paper

READ
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016

Going to the State Administrative Tribunal

READ
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016

Training providers

READ
Training marketers and the Australian Consumer Law This factsheet will help training providers and marketers understand their obligations under the Australian Consumer Law. Sections of the law...
Consumer Protection
Brochure
12 Nov 2015

OSH for commercial property owners and property managers

READ
WorkSafe has developed this newsletter to provide information and assistance to commercial property owners, commercial property managers. Persons who have control of workplaces have a duty under the...
WorkSafe
Checklist
03 Nov 2015

Unsolicited selling (formerly known as door-to-door sales)

READ
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017

Training providers offering recognition of prior learning for high risk work

READ
If you are an experienced operator that holds an expired Certificate of Competency, a privately issued forklift ticket or an expired High Risk Work Licence, then you may be eligible to receive...
WorkSafe
Directory
16 Jun 2015

Having gasfitting work done?

READ
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
EnergySafety
Brochure
05 Jun 2015

Pages

Announcements

Improving security of payment for subcontractors gets approval

The WA Government has announced a review to improve security of payments for subcontractors in Western Australia's building and construction industry, and the establishment of an Industry Advisory Group (IAG).
Building Commission
Department News
23 Feb 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 February 2018, most 7-Eleven, Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 cpl and 25 cpl...
Consumer Protection
Media release
19 Feb 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 146.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 February 2018, all Coles Express sites are increasing their ULP price to 151.9 cpl (an increase 22 cpl). Most 7-Eleven, Puma, BP, Caltex and Caltex Woolworths are increasing...
Consumer Protection
Media release
12 Feb 2018

Notice of building company in external administration Cooper & Oxley Builders Pty Ltd (BC8529)

Western Australian builder Cooper & Oxley Builders Pty Ltd (BC8529) has today voluntarily entered into external administration. Richard Albarran and Hugh Shaw from Hall Chadwick have been appointed as administrators of the company. Anyone owed money by the builder, including subcontractors and suppliers, should contact Hall Chadwick on (08) 6557 6200 and register as a creditor. The Department...
Building Commission
Media release
08 Feb 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 146.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 February 2018, most 7-Eleven, Puma, BP, Caltex, Caltex Woolworths and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 25 cpl) and...
Consumer Protection
Media release
05 Feb 2018

Notice of building company in external administration – Choiceliving (WA) Pty Ltd

Western Australian builder Choiceliving (WA) Pty Ltd (BC101237 – suspended) has today voluntarily entered into external administration.
Building Commission
Media release
30 Jan 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 January 2018, most 7-Eleven, Puma, Caltex Woolworths, BP, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 25 cpl)...
Consumer Protection
Media release
29 Jan 2018

Question mark over builder’s status results in suspension

Building Commissioner Ken Bowron has suspended Choiceliving (WA) Pty Ltd’s (BC101237) building contractor registration due to concerns about the company’s financial status.
Building Commission
Media release
25 Jan 2018

Builder fined for false information

Westminster man Jeffrey Dean Ramsey (BP102256 – cancelled) has been fined $5,000 and is no longer a registered builder in Western Australia after he provided false or misleading information to the Building Services Board to become registered.
Building Commission
Media release
24 Jan 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 January 2018, most 7-Eleven, Puma, Caltex Woolworths, BP, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl) and...
Consumer Protection
Media release
22 Jan 2018

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