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If you sell food in Australia, the new country of origin labelling law may apply to your products. The law applies to food offered for retail sale in Australia, including in stores or markets, online or from a vending machine. The law does not apply to food sold in places like restaurants, cafes,...
Food
Small businesses have similar protections as consumers when it comes to unfair contract terms. A small business operator who believes they have an unfair term in their contract should talk to the provider to see if they can resolve the issue. Speaking to the other party first could save the small...
Small business
Western Australia’s strategic location on the Indian Ocean, as part of this dynamic region, continues to have national implications.
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Due to the rising number of incidents, the Australian Competition and Consumer Commission (ACCC) and consumer protection agencies around Australia encourage all traders to consider their products and the risk to consumers of toppling furniture. Toppling furniture—understanding the risks Many may be...
Product safety for business
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations

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Publications

About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
This form is used to register a Limited Partnership (LP).
Consumer Protection
Form – application
23 Jun 2020
This checklist applies where any inspection, cleaning, repair, maintenance or alteration of plant is carried out or where the function or condition of plant is impaired to the extent that it presents...
WorkSafe
Checklist
25 Jan 2017
Areas for consideration by the second Building Summit in August, 2016.
Building and Energy
Advisory note
01 Nov 2016
Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
The Settlement Agents' Code of Conduct is also available on the Department of Justice's website. Please note: Form 1: Pages 19 to 21 of the Code of Conduct Form 2: Pages 21 to 24 of the Code of...
Consumer Protection
Code of conduct
02 Jul 2018
Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
Consultation Regulatory Impact Statement for the Review of the regulation of the boarding and lodging industry in Western Australia.
Consumer Protection
Consultations / public comment
01 Nov 2016

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Announcements

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 December 2019, most branded retailers are hiking their ULP price - Caltex hiking by up to 30 cpl up to 165.9 cpl, Coles Express to 164.9 cpl, BP to 163.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
02 Dec 2019
A Perth carpenter has been ordered to pay more than $10,000 in fines, compensation and costs by the Midland Magistrates Court after taking deposits from consumers but failing to do the work. Benjamin Dean McVilly , trading as BDM Carpentry of Caversham, was fined a total of $5,000 on three charges of accepting payments for carpentry materials and installation but failing to supply them, in breach...
Consumer Protection
Media release
28 Nov 2019
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 November 2019, most branded retailers are hiking their ULP price - Caltex hiking by 30 cpl to 165.9 cpl, BP and Coles Express to 163.9 cpl, Caltex Woolworths, Puma and 7-...
Consumer Protection
Media release
25 Nov 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 November 2019, most branded retailers are increasing their ULP price - Caltex hiking by 33 cpl to 167.9 cpl, BP to 164.9 cpl, Coles Express to 163.9 cpl and Caltex Woolworths...
Consumer Protection
Media release
18 Nov 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 153.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 November 2019, most branded retailers are increasing their ULP price. BP, Caltex and Coles Express sites are increasing between 29 and 32 cpl to 162.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
11 Nov 2019
With Commissioner for Consumer Protection David Hillyard I remember the first time we held the Consumer Protection Awards in 2004 and I’m proud that the annual event has become firmly fixed in the Western Australian calendar as an opportunity to acknowledge community contributions to consumer protection. Many individuals, organisations, businesses and media professionals are involved in helping...
Consumer Protection
Media release
08 Nov 2019
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 151 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 November 2019, most branded retailers are increasing their ULP price – Coles Express hiking by 29 cpl to 162.9 cpl, BP and Caltex to 159.9 cpl, 7-Eleven to 158.7 cpl, Caltex...
Consumer Protection
Media release
04 Nov 2019
New national gift card laws will come into effect tomorrow (1 November 2019) to help protect consumers from losing an estimated $70 million on gift cards each year. Commissioner for Consumer Protection David Hillyard said the Australian Consumer Law was amended to ensure a consistent approach to gift cards, no matter where in Australia they are purchased. “Gift cards are big money in Australia,...
Consumer Protection
Media release
31 Oct 2019
The average price of unleaded petrol is set to increase by more than 18 cents per litre (cpl) to 152.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 October 2019, many BP and Coles Express sites are increasing their ULP price to 163.9 cpl (hiking by 31 cpl and 29 cpl, respectively). Most 7-Eleven sites are increasing...
Consumer Protection
Media release
28 Oct 2019
Perth shoppers will have more time to buy gifts in the lead up to Christmas and take full advantage of the sales that follow with the McGowan Government extending retail trading hours. Commerce Minister John Quigley has approved an additional 35 hours of trading for general retail shops in the Perth metropolitan area from Saturday, December 7 until New Year's Day. The general shops can choose to...
Consumer Protection
Media release
11 Oct 2019

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