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Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
Before selecting a licenced asbestos removalist, you may wish to confirm that the material to be removed contains asbestos. Only a competent person who has appropriate training, knowledge and experience can identify asbestos containing material (ACM) and determine if the ACM is friable or non-...
Asbestos licensing
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
Consumer Protection has a number of policies articulating the principles that underpin our work. The following policies guide our approach to compliance and enforcement, and public naming of traders. Consumer Protection Compliance and Enforcement Policy The Consumer Protection Compliance and...
Compliance actions
What people are saying about the program.
What recipients are saying about the program.

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Publications

This checklist applies where any inspection, cleaning, repair, maintenance or alteration of plant is carried out or where the function or condition of plant is impaired to the extent that it presents...
WorkSafe
Checklist
25 Jan 2017
Areas for consideration by the second Building Summit in August, 2016.
Building and Energy
Advisory note
01 Nov 2016
Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
The Settlement Agents' Code of Conduct is also available on the Department of Justice's website. Please note: Form 1: Pages 19 to 21 of the Code of Conduct Form 2: Pages 21 to 24 of the Code of...
Consumer Protection
Code of conduct
02 Jul 2018
Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
Consultation Regulatory Impact Statement for the Review of the regulation of the boarding and lodging industry in Western Australia.
Consumer Protection
Consultations / public comment
01 Nov 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016

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Announcements

The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 30 cpl). Most BP and Coles Express sites are increasing their ULP price to 156.9 cpl,...
Consumer Protection
Media release
19 Aug 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 28 cpl). Most Coles Express sites are increasing their ULP price to 156.9 cpl, most BP...
Consumer Protection
Media release
12 Aug 2019
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 149.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 August 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 29 cpl). Most Coles Express sites are increasing their ULP price to 158.9 cpl, most Caltex...
Consumer Protection
Media release
05 Aug 2019
People who receive paper bills in the mail should check to see if it is costing them extra, and if it is, look into how to avoid the extra charge. Commissioner for Consumer Protection David Hillyard said consumers may not realise that many bills they receive in the post could cost them an extra fee. “The fee could be a couple of dollars for some service providers but, for those receiving multiple...
Consumer Protection
Media release
25 Jul 2019
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 151.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 July 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (increasing by 29 cpl). Most 7-Eleven sites are increasing their ULP price to 159.7 cpl, many BP and...
Consumer Protection
Media release
22 Jul 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 150.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 July 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 30 cpl). Most Caltex Woolworths and Puma sites are increasing their ULP price to 159.7 cpl,...
Consumer Protection
Media release
15 Jul 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 July 2019, most Caltex Woolworths and Caltex sites are increasing their ULP price to 156.7 cpl (increasing by between 30 cpl and 31 cpl). Most 7-Eleven sites are increasing their...
Consumer Protection
Media release
08 Jul 2019
Four mobile phone businesses in Perth have had their identities stolen as part of a Facebook scam which is claiming many victims around Australia. The logos, ABNs, contacts and other details of the companies are being used in bogus Facebook Marketplace ads which feature mobile phones for sale at heavily discounted prices. Buyers who respond to the ads are directed to a fake Facebook page and then...
Consumer Protection
Media release
04 Jul 2019
With Commissioner for Consumer Protection David Hillard Ever forgotten to pick up your clothes from the dry cleaner? Or maybe you’ve left your camping gear at a site and never bothered to make the trip back to collect it? When consumers leave goods behind there are procedures that must be followed by traders to legally dispose of the items left in their possession. Consumer Protection is...
Consumer Protection
Media release
02 Jul 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 July 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 156.7 cpl, most BP sites...
Consumer Protection
Media release
01 Jul 2019

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