Business / company

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Pre-1980 gas appliances

WATCH
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
14 Apr 2015

Project Sunbird

The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
29 Jan 2015

WA ScamNet

Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
29 Jan 2015

Compliance actions

The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . The cases listed below are from 1 July 2014. Previous cases can be found under...
Compliance actions
27 Jan 2015

Blind and curtain cord products and installation

Blind and curtain cords can present a strangulation hazard to children, as they may become entangled in them while trying to use, play with or play around window coverings. Mandatory standards A mandatory standard for the installation services of window coverings commenced on 1 January 2015. Read...
Product safety for business
18 Dec 2014

Sales campaigns for retailers

Stocktake, mid-year, clearance and special occasion sales are a great way to boost revenue and clear out some old stock but you must meet all the consumer guarantees under the Australian Consumer Law. Here are some tips to keep your sales a success and your customers happy. Customer service...
Sales practices
17 Dec 2014

Western Australian Consumer Protection Awards

WATCH
Consumer Protection Awards 2018 Congratulations to the winners and finalists of the 2018 Consumer Protection Awards and many thanks to all the nominees for their dedication to advancing consumer protection and injury prevention for children in Western Australia. Rona Okely Award Finalists: Helen...
Consumer Protection Awards
02 Sep 2014

Infinity brand electric cable safety recall

WATCH
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Energy Safety , Consumer Protection and the Building Commission are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty...
Electrical installations
26 Aug 2014

Problems with a service

When goods fail to meet a guarantee, the consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair, replacement and refund. As a supplier, you must give a remedy when your services are not provided: with due care and skill; in a way that is fit for...
Returns and cancellations
30 May 2014

Media contacts

Authorised contacts within the department for enquiries from media organisations.
Contact the department
27 May 2014

Pages

Publications

Podcast - Discussion Paper - Work Health and Safety Regulations for WA

READLISTEN
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016

Work Health and Safety Regulations Discussion Paper

READ
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016

Going to the State Administrative Tribunal

READ
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016

Training providers

READ
Training marketers and the Australian Consumer Law This factsheet will help training providers and marketers understand their obligations under the Australian Consumer Law. Sections of the law...
Consumer Protection
Brochure
12 Nov 2015

OSH for commercial property owners and property managers

READ
WorkSafe has developed this newsletter to provide information and assistance to commercial property owners, commercial property managers. Persons who have control of workplaces have a duty under the...
WorkSafe
Checklist
03 Nov 2015

Unsolicited selling (formerly known as door-to-door sales)

READ
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017

Training providers offering recognition of prior learning for high risk work

READ
If you are an experienced operator that holds an expired Certificate of Competency, a privately issued forklift ticket or an expired High Risk Work Licence, then you may be eligible to receive...
WorkSafe
Directory
16 Jun 2015

Having gasfitting work done?

READ
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
EnergySafety
Brochure
05 Jun 2015

Operation and maintenance of oil-filled HV combined-fuse switches

READ
In April 2014, Energy Safety published Guidelines for the safe management of high voltage electrical installations. The purpose of the document was to provide advice to ‘responsible persons’ for...
EnergySafety
Fact sheet
30 Apr 2015

Oil-insulated high voltage (HV) combined-fuse switches

READ
Oil-insulated high voltage (HV) combined-fuse switches Order 02-2015 issued to all persons working on and owners and operators of oil-insulated high voltage combined-fuse switches Preliminary...
EnergySafety
Reports
21 Jan 2016

Pages

Announcements

Fremantle builder’s negligence nets fines

Fremantle registered builder D2R Pty Ltd (BC14008) and its sole director and nominated supervisor Andrzej Zubowicz (BP6530), of Hamilton Hill, have been fined $5,000 each by the Building Services Board for negligent conduct. The conduct related to contracts the company entered into in 2015 for the construction of four residential units in Joondanna valued at $1.3 million and a granny flat and...
Building Commission
Media release
10 Jan 2018

Unlicensed motor vehicle repairer fined (Blue Dog Garage Pty Ltd)

A motor vehicle repair company based in Bellevue has been fined $1,000 by the Midland Magistrates Court for operating without a licence. Blue Dog Garage Pty Ltd was also ordered to pay costs of $932.74 when the company pleaded guilty to breaching the Motor Vehicle Repairers Act. The business was informed by Consumer Protection about the requirement to obtain a licence in March 2016 and April 2016...
Consumer Protection
Media release
10 Jan 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 January 2018, most Caltex Woolworths, 7-Eleven, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 25 cpl) and most...
Consumer Protection
Media release
08 Jan 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 January 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 21 and 25 cpl) and most 7-...
Consumer Protection
Media release
01 Jan 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 144.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 December 2017, most Caltex Woolworths, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl). Perth’s...
Consumer Protection
Media release
25 Dec 2017

'David and Goliath' battle for Perth's cheapest fuel site for 2017

A small independent retail site has beaten other major retailers to take out the title of selling the cheapest petrol in the Perth metropolitan area for 2017.
Consumer Protection
Media release
22 Dec 2017

Failure to renew building registration results in fines

A Duncraig building company that continued to contract for and carry out building work after its building contractor registration lapsed has been successfully prosecuted by the Building Commissioner.
Building Commission
Media release
19 Dec 2017

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 146.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 December 2017, all Coles Express sites are increasing their ULP price to 151.9 cpl (an increase of 22 cpl). Most 7-Eleven, Caltex Woolworths, BP, Puma and Caltex sites are...
Consumer Protection
Media release
18 Dec 2017

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 147.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 December 2017, all Caltex Woolworths sites are increasing their ULP price to 151.9 cpl (an increase of 27 cpl). Most 7-Eleven, BP, Caltex, Coles Express and Puma sites are...
Consumer Protection
Media release
04 Dec 2017

Commissioner's Blog: The rights and rules of the sharing economy

With Commissioner for Consumer Protection David Hillyard Consumer Affairs regulators around the country have launched a new campaign to educate consumers and traders about their rights and responsibilities around the sharing economy. The sharing economy refers to platforms where people supply their private goods and services for other consumers to use, including ride sharing, home sharing and...
Consumer Protection
Media release
01 Dec 2017

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