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Due to the rising number of incidents, the Australian Competition and Consumer Commission (ACCC) and consumer protection agencies around Australia encourage all traders to consider their products and the risk to consumers of toppling furniture. Toppling furniture—understanding the risks Many may be...
Product safety for business
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
Before selecting a licenced asbestos removalist, you may wish to confirm that the material to be removed contains asbestos. Only a competent person who has appropriate training, knowledge and experience can identify asbestos containing material (ACM) and determine if the ACM is friable or non-...
Asbestos licensing
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
Consumer Protection has a number of policies articulating the principles that underpin our work. The following policies guide our approach to compliance and enforcement, and public naming of traders. Consumer Protection Compliance and Enforcement Policy The Consumer Protection Compliance and...
Compliance actions
What people are saying about the program.

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Publications

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017
24 November 2017 As summer approaches it’s time to consider if the pools and spas in rental properties conform to safety requirements. Pools and spas must be appropriately fenced according to the...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
06 Jul 2021
Form last updated 31 March 2021 This form is used to register a Limited Partnership (LP).
Consumer Protection
Form – application
31 Mar 2021
This checklist applies where any inspection, cleaning, repair, maintenance or alteration of plant is carried out or where the function or condition of plant is impaired to the extent that it presents...
WorkSafe
Checklist
25 Jan 2017
Areas for consideration by the second Building Summit in August, 2016.
Building and Energy
Advisory note
01 Nov 2016

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by 30 cents per litre (cpl) to 133.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 November 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 43 cpl up to 145.9 cpl; 7-Eleven, BP, Caltex/Ampol and...
Consumer Protection
Media release
17 Nov 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 132.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 November 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, 7-Eleven, BP, Caltex/Ampol and Coles Express hiking by...
Consumer Protection
Media release
10 Nov 2020
A Mount Lawley real estate agency, its supervising director and two staff members have been reprimanded by the State Administrative Tribunal (SAT) over the failure to lodge three tenancy bonds with the Bond Administrator as well as related irregularities found in the agency’s accounts. Beaufort Nominees Pty Ltd , trading as Michael Johnson & Co and Professionals Michael Johnson & Co at...
Consumer Protection
Media release
05 Nov 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 November 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, BP, Caltex Woolworths and Coles Express hiking by between...
Consumer Protection
Media release
03 Nov 2020
While many Western Australian businesses have re-opened and returned to ‘business as usual’, there are fears some will not survive the financial impact of the COVID-19 coronavirus pandemic. When a business closes its doors, consumers often call Consumer Protection with concerns about money paid for goods or services that are yet to be received, or unspent gift vouchers or credit notes. How...
Consumer Protection
Media release
29 Oct 2020
The Work Health and Safety Bill 2019 was passed by Parliament on 3 November 2020 and is awaiting royal assent. When assented, the WHS Act will not be operational until regulations are complete. Work to develop the regulations is presently underway and will continue in 2021. The new Work Health and Safety Act 2019 (WHS Act) will replace the current Occupational Safety and Health Act 1984, and...
WorkSafe
Alert
22 Oct 2020
Gone are the days where a gym is the only destination available for fitness lovers looking for a structured work-out. Nowadays, you can find boot-camps in local parks, employ a personal trainer or even stream ‘virtual’ work-out sessions online from the comfort of home. Whichever exercise method best suits your lifestyle, there’s little doubt Western Australia’s fitness industry has undergone a...
Consumer Protection
Media release
21 Oct 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 October 2020, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 42-43 cpl up to 145.9 cpl;...
Consumer Protection
Media release
20 Oct 2020
An extra 36 shopping hours approved from December 5 to New Year's Day Earlier opening and later closing times allowed before and just after Christmas Australia Day public holiday trading also extended by four hours A boost of 36 extra shopping hours over the Christmas period has been approved by the McGowan Government to help stimulate trading for general retail shops in the Perth metropolitan...
Consumer Protection
Media release
16 Oct 2020
Are you a consumer champion or do you know one? If so, then I would urge you to consider nominating for the Consumer Protection Awards 2021. Every day across Western Australia there are many individuals, organisations, businesses and media professionals working tirelessly to advocate for the consumer rights of others, many of whom are considered vulnerable. These unsung heroes often receive...
Consumer Protection
Media release
15 Oct 2020

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