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Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
Before selecting a licenced asbestos removalist, you may wish to confirm that the material to be removed contains asbestos. Only a competent person who has appropriate training, knowledge and experience can identify asbestos containing material (ACM) and determine if the ACM is friable or non-...
Asbestos licensing
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
Consumer Protection has a number of policies articulating the principles that underpin our work. The following policies guide our approach to compliance and enforcement, and public naming of traders. Consumer Protection Compliance and Enforcement Policy The Consumer Protection Compliance and...
Compliance actions
What people are saying about the program.
What recipients are saying about the program.
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams

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Publications

Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
Consultation Regulatory Impact Statement for the Review of the regulation of the boarding and lodging industry in Western Australia.
Consumer Protection
Consultations / public comment
01 Nov 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
26 Jul 2018
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
25 Jun 2020

Pages

Announcements

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 153.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 November 2019, most branded retailers are increasing their ULP price. BP, Caltex and Coles Express sites are increasing between 29 and 32 cpl to 162.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
11 Nov 2019
With Commissioner for Consumer Protection David Hillyard I remember the first time we held the Consumer Protection Awards in 2004 and I’m proud that the annual event has become firmly fixed in the Western Australian calendar as an opportunity to acknowledge community contributions to consumer protection. Many individuals, organisations, businesses and media professionals are involved in helping...
Consumer Protection
Media release
08 Nov 2019
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 151 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 November 2019, most branded retailers are increasing their ULP price – Coles Express hiking by 29 cpl to 162.9 cpl, BP and Caltex to 159.9 cpl, 7-Eleven to 158.7 cpl, Caltex...
Consumer Protection
Media release
04 Nov 2019
New national gift card laws will come into effect tomorrow (1 November 2019) to help protect consumers from losing an estimated $70 million on gift cards each year. Commissioner for Consumer Protection David Hillyard said the Australian Consumer Law was amended to ensure a consistent approach to gift cards, no matter where in Australia they are purchased. “Gift cards are big money in Australia,...
Consumer Protection
Media release
31 Oct 2019
The average price of unleaded petrol is set to increase by more than 18 cents per litre (cpl) to 152.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 October 2019, many BP and Coles Express sites are increasing their ULP price to 163.9 cpl (hiking by 31 cpl and 29 cpl, respectively). Most 7-Eleven sites are increasing...
Consumer Protection
Media release
28 Oct 2019
Perth shoppers will have more time to buy gifts in the lead up to Christmas and take full advantage of the sales that follow with the McGowan Government extending retail trading hours. Commerce Minister John Quigley has approved an additional 35 hours of trading for general retail shops in the Perth metropolitan area from Saturday, December 7 until New Year's Day. The general shops can choose to...
Consumer Protection
Media release
11 Oct 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 154.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 October 2019, many Coles Express sites are increasing their ULP price to 167.9 cpl (hiking by 33 cpl). Many BP sites are increasing their ULP price to 163.9 cpl, most 7-Eleven...
Consumer Protection
Media release
07 Oct 2019
With Commissioner for Consumer Protection Penny Lipscombe Gift cards are big money in Australia, both for their convenience and flexibility. Unfortunately an estimated $70 million is lost each year due to uncertainty about expiry dates. Consumer Protection Western Australia received 116 gift card related complaints in the last year (September 2018–September 2019) with 26% of complaints about...
Consumer Protection
Media release
03 Oct 2019
The average price of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 157.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 September 2019, most Caltex Woolworths sites are increasing their ULP price to 169.9 cpl (hiking by 35.2 cpl). Most Caltex and many Coles Express sites are increasing their...
Consumer Protection
Media release
23 Sep 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 151.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 September 2019, many Coles Express sites are increasing their ULP price to 167.9 cpl (increasing by 36 cpl). Most Caltex sites are increasing their ULP price to 161.9 cpl,...
Consumer Protection
Media release
16 Sep 2019

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