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Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2020 7 October - False testimonials land solar company in hot water (Suntech...
Compliance actions
Blind and curtain cords can present a strangulation hazard to children, as they may become entangled in them while trying to use, play with or play around window coverings. Mandatory standards A mandatory standard for the installation services of window coverings commenced on 1 January 2015. Read...
Product safety for business
Stocktake, mid-year, clearance and special occasion sales are a great way to boost revenue and clear out some old stock but you must meet all the consumer guarantees under the Australian Consumer Law. Here are some tips to keep your sales a success and your customers happy. Customer service...
Sales practices
2021 Consumer Protection Awards Winners - now open for nominations We've made it even easier to nominate with our brand new online submission portal. You can nominate yourself or others. Before proceeding, check that you meet the eligibility criteria , have read the terms and conditions of entry...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
When goods fail to meet a guarantee, the consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair, replacement and refund. As a supplier, you must give a remedy when your services are not provided: with due care and skill; in a way that is fit for...
Returns and cancellations
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
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Publications

19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
21 Sep 2020
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
25 Jun 2020
Training marketers and the Australian Consumer Law This factsheet will help training providers and marketers understand their obligations under the Australian Consumer Law. Sections of the law...
Consumer Protection
Brochure
12 Nov 2015
WorkSafe has developed this newsletter to provide information and assistance to commercial property owners, commercial property managers. Persons who have control of workplaces have a duty under the...
WorkSafe
Checklist
03 Nov 2015
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by around 10 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Tuesday 4 February 2020, most Coles Express sites are hiking their ULP price by 31 cpl to 161.9 cpl. Many BP sites are hiking their ULP price to 157.9 cpl...
Consumer Protection
Media release
03 Feb 2020
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 32 cpl to 163.9 cpl, Caltex and BP to 159.9 cpl and 7-Eleven to 157.7 cpl. Perth’s...
Consumer Protection
Media release
27 Jan 2020
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 33 cpl to 165.9 cpl, BP to 161.9 cpl, Caltex to 159.9 cpl, 7-Eleven and Puma to 159.7...
Consumer Protection
Media release
20 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 153.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, Caltex to 162.9 cpl, Vibe up to...
Consumer Protection
Media release
13 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 19 cents per litre (cpl) to 153.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, 7-Eleven to 162.7 cpl, Caltex to...
Consumer Protection
Media release
06 Jan 2020
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 December 2019, most branded retailers are hiking their ULP price - Coles Express hiking by up to 31 cpl up to 166.9 cpl, BP and Caltex to 163.9 cpl, 7-Eleven to 161.5 cpl and...
Consumer Protection
Media release
30 Dec 2019
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 151.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 December 2019, most branded retailers are increasing their ULP price - Coles Express hiking by up to 36 cpl up to 165.9 cpl, Caltex to 164.9, BP to 162.9 cpl, 7-Eleven to 161...
Consumer Protection
Media release
23 Dec 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 December 2019, most branded retailers are hiking their ULP price - Coles Express by 30 cpl up to 165.9 cpl, BP to 164.9, Caltex to 163.9 cpl, 7-Eleven and Puma to 163.7 cpl,...
Consumer Protection
Media release
09 Dec 2019
The growing rate of WA households installing solar PV systems has been mirrored by a growing rate of complaints to Consumer Protection. In the past 12 months, more than 200 people have reported having issues following the installation of a solar system at their property. Complaints relate to the performance of their solar system, including the panels and inverter, as well as other issues relating...
Consumer Protection
Media release
05 Dec 2019
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019

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