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Country of Origin Food Labelling Consultation - Department of Industry and Science 2016

Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations
04 Dec 2015

Free-range egg labelling 2015 - 2018

The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
06 Oct 2015

Returning faulty goods

Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
30 Sep 2015

Country of origin food labelling (Commonweath) 2015

WATCH
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
30 Jun 2015

Product safety recalls

Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Product recalls are published on the Recalls Australia website...
Product safety for consumers
04 Jun 2015

Policies guiding compliance and naming actions

Consumer Protection has a number of policies articulating the principles that underpin our work. The following policies guide our approach to compliance and enforcement, and public naming of traders. Consumer Protection Compliance and Enforcement Policy The Consumer Protection Compliance and...
Compliance actions
02 Jun 2015

Testimonials

What people are saying about the program.
16 Apr 2015

Pre-1980 gas appliances

WATCH
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
14 Apr 2015

Scams and WA ScamNet

WATCH
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. How to spot a scam There are so many types of scams out in the community, it can be very hard to identify what is legitimate and...
Scams
29 Jan 2015

Compliance actions

The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2023 21 November - Tow truck company warned for misleading and unfair conduct...
Compliance actions
27 Jan 2015

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Publications

(Archived) Review Process Summary – Develop Work Health and Safety Regulations for Western Australia

THIS DOCUMENT IS NO LONGER CURRENT AND IS AVAILABLE ON THE WEBSITE FOR HISTORICAL PURPOSES ONLY. The public comment period on the Work Health and Safety Regulations for Western Australia closed on 26...
WorkSafe
Information
12 Nov 2021

Thinking of purchasing a new car? Tips for consumers

READ
Follow these tips to protect yourself: 1. Research Before you buy a new or used car, do some research to determine which car is right for you and what you can afford. 2. Check safety rating Check the...
Consumer Protection
Flyers
27 Sep 2022

Buying or selling motor vehicles? You may need a licence!

READ
Follow these simple steps: Choose the category of licence that is right for you and apply. Pay the correct licensing fees when they're due. Start being a motor vehicle dealer. Learn Attend a relevant...
Consumer Protection
Flyers
11 Dec 2019

Motor vehicle repairers - licence or certificate: what's the difference?

READ
Motor vehicle repair business licence or motor vehicle repairer's certificate: what's the difference? Are you: the owner of a motor vehicle repair business? a self-employed motor vehicle repairer?...
Consumer Protection
Flyers
02 Dec 2019

Motor vehicle repairers - tips for consumers

READ
Does your vehicle need repairs? Follow these tips to protect your asset and your family. 1 Research. Before you book your car in for a service, new tyres or repairs ask for recommendations from your...
Consumer Protection
Flyers
02 Dec 2019

Consumer Protection Public Naming of Traders Policy

READ
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
Consumer Protection
Policies
24 Dec 2019

Better Regulation Unit motor vehicle industry review compliance letter July 2019

READ
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
12 Sep 2019

Decision Regulatory Impact Statement: The Regulation of the Auction Sales Industry in Western Australia (final report) September 2019

READ
The Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). The key...
Consumer Protection
Discussion paper
04 Dec 2023

Fitness Industry Code of Practice Consultation Report September 2019

READ
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
21 Oct 2021

(Archived) Review Process Summary – Develop Work Health and Safety Regulations for Western Australia

READ
Public comment period has now closed regarding the regulations that will support the proposed Work Health and Safety Act for Western Australia (WHS Act (WA)). THIS DOCUMENT IS NO LONGER CURRENT AND...
WorkSafe
Information
27 May 2021

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 June 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per...
Consumer Protection
Media release
31 May 2022

Extended retail trading hours for upcoming public holidays

The State Government has approved four extra hours of trading for general retail shops in the Perth metropolitan area on each of the upcoming public holidays, WA Day and the Queen’s Birthday. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday, 6 June 2022 (WA Day) and Monday, 26 September 2022 (Queen’s Birthday). The...
Consumer Protection
Media release
27 May 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 May 2022), the average price of regular unleaded petrol (ULP) will increase by 28 cents per...
Consumer Protection
Media release
17 May 2022

Some fitness operators not pulling their weight on new consumer code

Action threatened against those who don’t comply with fitness industry rules Most issues relate to membership cancellations and refunds 37 complaints and 111 enquiries received so far this year Consumer Protection will be cracking down on some fitness industry operators that are failing to comply with the new Code of Practice that came into effect on 1 July last year. Of most concern are issues...
Consumer Protection
Media release
17 May 2022

Shipping container scam money lost at sea

Fake websites selling shipping containers ripping off WA consumers Almost $55,000 lost by scam victims in the past four months Others caught by a bogus container leasing investment scheme WA consumers in the market for shipping containers are being scammed by fake websites with losses for 2022 already exceeding the total for the entire year of 2021. Eight victims have reported to WA ScamNet at...
Consumer Protection
Media release
12 May 2022

Unlicensed electrical testing warning following air-con company’s $15,000 fine – Westbury Holdings Pty Ltd (trading as Air Group Australia / CoolBreeze Air Conditioning)

Electrical tests carried out by assembly line staff, not licensed electricians Public at risk if electrical equipment is supplied without expert testing Company pleaded guilty and has changed its testing practices Following the prosecution of a Perth air-conditioning company, Building and Energy is warning WA manufacturers that testing of electrical equipment above a certain voltage must only be...
Building and Energy
Media release
12 May 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 4 May 2022), the average price of regular unleaded petrol (ULP) will increase by 26 cents per...
Consumer Protection
Media release
03 May 2022

Changes to licensing for motor vehicle consignment sales in WA

New licence category proposed for dealers wanting to sell on consignment Character test for licence applicants and their associates to be strengthened Specific dealer training to focus on laws and practices for consignment sales Losses incurred by owners when selling their motor vehicles and caravans on consignment have prompted action by the McGowan Government with a new licence category to be...
Consumer Protection
Media release
29 Apr 2022

Fears flood-damaged vehicles will be dumped on WA market

Real concerns that defective vehicles from flood areas will be sold in WA Potential buyers urged to find out the vehicle’s full history before purchase A number of checks can be carried out to make an informed decision WA consumers are being warned to be vigilant with fears that flood-damaged vehicles from the eastern states will be sold in WA. Consumer Protection urges buyers of second-hand...
Consumer Protection
Media release
28 Apr 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 April 2022), the average price of regular unleaded petrol (ULP) will increase by over 27 cents...
Consumer Protection
Media release
19 Apr 2022

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