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Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Scams If you receive a letter, email, phone call or contact via social media (or any other method) that you think is suspicious please report it to WA ScamNet . You can subscribe to the WA ScamNet alerts to be up to date on recent scams targeting Western Australians. If you are a victim of a scam,...
Reporting scams and traders
Consumer Protection regularly seeks public opinion on the review and development of both state and national legislation.
Consultations
The Consumer Advisory Committee (CAC) provides advice to the Minister for Commerce and Commissioner for Consumer Protection on the activities and policies of the Department of Mines, Industry Regulation and Safety as they affect consumers; current and emerging consumer issues; research and...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
Search for a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, or debt collector. You can see if your favourite electrician , gasfitter , or plumber is licensed, or contact Building and Energy to find a registered building service provider. Don't...
Licence and registration search
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
You will need to contact Consumer Protection if you wish to make changes to your licence details. Transfer a licence An employment agent’s licence can only be transferred from one person to another when the individual holds the licence on behalf of a firm or body corporate. All transfer...
Transfer, change or suspend licence
All individuals, partnerships or bodies corporate (companies and other incorporated bodies) that carry on business as employment agents must be licensed under the Employment Agents Act 1976 (the Act). This includes traditional employment agencies and employment brokers, as well as booking agencies...
Becoming an agent

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Publications

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
06 Jul 2021
Form last updated 31 March 2021 This form is used to register a Limited Partnership (LP).
Consumer Protection
Form – application
31 Mar 2021
This checklist applies where any inspection, cleaning, repair, maintenance or alteration of plant is carried out or where the function or condition of plant is impaired to the extent that it presents...
WorkSafe
Checklist
25 Jan 2017
Areas for consideration by the second Building Summit in August, 2016.
Building and Energy
Advisory note
01 Nov 2016
Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
The Settlement Agents' Code of Conduct is also available on the Department of Justice's website. Please note: Form 1: Pages 19 to 21 of the Code of Conduct Form 2: Pages 21 to 24 of the Code of...
Consumer Protection
Code of conduct
02 Jul 2018

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 158.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 16 June 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP, Caltex/Ampol, Caltex Woolworths and Coles Express hiking by between 42...
Consumer Protection
Media release
15 Jun 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided feedback during the consultation period of the retirement village reform process. You can view the CRIS 1-4 papers on the Retirement village law reforms 2019 - 2021 website page. You can register via...
Consumer Protection
Media release
09 Jun 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 159 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 9 June 2021, most branded retailers are hiking their ULP price: Caltex/Ampol and Coles Express hiking by between 43-46 cpl up to 171.9 cpl; Caltex...
Consumer Protection
Media release
08 Jun 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 160.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 June 2021, most branded retailers are hiking their ULP price: Coles Express and Caltex/Ampol hiking by between 44-46 cpl up to 171.9 cpl; Caltex...
Consumer Protection
Media release
01 Jun 2021
The State Government has approved four extra hours of trading for general retail shops in metropolitan Perth on each of the upcoming public holidays, Western Australia Day and the Queen’s Birthday. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday 7 June 2021 (Western Australia Day) and Monday, 27 September 2021 (Queen...
Consumer Protection
Media release
01 Jun 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 26 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl to 171.9 cpl; 7-Eleven, Caltex/Ampol and Caltex...
Consumer Protection
Media release
25 May 2021
The Building and Construction Industry (Security of Payment) Bill 2021 to be introduced to Parliament today Improving security of payment across the WA building and construction industry is a priority of the McGowan Government The Bill was introduced in the last Parliament but stalled by the Liberals and Nationals The McGowan Government will introduce the Building and Construction Industry (...
Building and Energy
Media release
25 May 2021
Gary Newcombe returns to Commissioner's role Brings 40 years' experience working in the Commonwealth and State public sectors, and for the Western Australian Parliament Gary Newcombe has taken the baton to become Western Australia's new Commissioner for Consumer Protection. He replaces Lanie Chopping, who has been appointed as interim Director General for the Department of Local Government, Sport...
Consumer Protection
Media release
24 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl to 171.9 cpl; Caltex Woolworths, BP, 7-Eleven...
Consumer Protection
Media release
18 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 43 cpl to 171.9 cpl; 7-Eleven, BP, Caltex/Ampol and Caltex...
Consumer Protection
Media release
11 May 2021

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