Business / company

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Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online platform, such as eBay, who: lists an ABN or company name in their advertising, has a high...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for the buyer, recipient, and trader to understand the terms and conditions. Gift card checklist Check the expiry date on your gift card carefully, as those supplied before 1 November 2019 are not required to be honoured past the...
Lay-by and gift vouchers
If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees
You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees
All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices
Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices

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Publications

This application form is used where the existing legal entity has not changed and the trading name has changed, or the existing legal entity has changed its name and is maintaining the same Australian Company Number (ACN).
Building and Energy
Form – application
19 Jul 2019
This application form is where the existing legal entity has not changed and the trading name has changed or, the existing legal entity has changed its name and is maintaining the same Australian Company Number (ACN).
Building and Energy
Form – application
19 Jul 2019
This application form is for an electrical contractor's licence and can only be issued to an individual (sole trader), firm (partnership) or body corporate.
Building and Energy
Form – application
28 Oct 2020
Information to assist licensed land valuers in Western Australia to understand and comply with the legislative framework that applies to them. Contents of the brochure: Introduction Preparing for a...
Consumer Protection
Guide / handbook
14 Apr 2021
LAND VALUERS LICENSING ACT 1978 LICENSED VALUERS CODE OF CONDUCT 2016 Laid down by the Commissioner with the approval of the Minister Part 1 - Preliminary 1. Citation This code is the Licensed...
Consumer Protection
Code of conduct
30 Sep 2016
Debt Collectors Licensing Act 1964 - Bank Guarantee
Consumer Protection
Template
18 Feb 2019
A reference manual for debt collectors about trust accounts.
Consumer Protection
Guide / handbook
25 Apr 2014
Commercial Tenancy (Retail Shops) Agreements Act 1985 Section 6(4) Disclosure Statement - FORM 1
Consumer Protection
Form – notification
30 May 2014
Associations Info Issue 8 April 2011
Consumer Protection
Newsletter
29 May 2014
Terms and Conditions of Use for online lodgement using ‘MyAssociations’ with the Department of Mines, Industry Regulation and Safety. These terms and conditions are made between the Department of...
Consumer Protection
Guide / handbook
24 Oct 2019

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 5 August 2020, most branded retailers are hiking their ULP price: Coles Express and Caltex Woolworths hiking by up to 40 cpl up to 143.9 cpl; 7-Eleven up...
Consumer Protection
Media release
04 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 July 2020, most branded retailers are hiking their ULP price: BP hiking by up to 38 cpl up to 144.9 cpl; Caltex Woolworths, Caltex and Coles...
Consumer Protection
Media release
28 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
21 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 29 cents per litre (cpl) to 135.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
14 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by 25 cents per litre (cpl) to 131.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 40 cpl up to 145.9 cpl; Caltex Woolworths and Caltex up to 143.9...
Consumer Protection
Media release
07 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 28 cents per litre (cpl) to 134.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 1 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; Caltex Woolworths, 7-Eleven,...
Consumer Protection
Media release
30 Jun 2020
We all know that clean hands are one of the best ways to guard against viruses, so it’s little surprise that hand sanitiser has become a must-have item during the COVID-19 coronavirus pandemic. With many households and schools now using hand sanitiser as part of their daily routines, it’s important to remember these products should be treated with extra caution especially around children. Most...
Consumer Protection
Media release
26 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 June 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, Coles Express and Caltex hiking by between 39 – 40 cpl up to 141...
Consumer Protection
Media release
23 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 26 cents per litre (cpl) to 128.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 38 cpl up to 139.9 cpl; 7-Eleven and BP up to 137.9 cpl;...
Consumer Protection
Media release
16 Jun 2020
A wide variety of investment scams have claimed 65 victims in WA so far this financial year with losses totalling $4,983,000 being reported to WA ScamNet at Consumer Protection. The victims responded to cold callers, emails and enticing advertisements on social media making false claims of low risk and high returns. The bogus investments being offered included shares, foreign exchange, binary...
Consumer Protection
Media release
15 Jun 2020

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