Business / company

Topics

All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices
Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices
You have accepted the conditions of entry into a store if a notice asking you to display the contents of your shopping bag is: clearly displayed visible before you enter the store. If you say ‘no’ to a bag search, the store manager may: ask you to leave. A store is private property, not a public...
Store policies and sale practices
If you break an item while shopping, a store may ask you to pay for it. The store is effectively making a claim for damages against you because they have lost the opportunity to sell the item at the retail price. This type of situation is not covered by the Australian Consumer Law. If the store has...
Store policies and sale practices
A company may become insolvent if it is unable to pay its debts when they are due. In some circumstances, an insolvent company may continue to trade, for example, under the supervision of an administrator appointed by the company. In other circumstances, the company's financial situation may not...
Your consumer rights
A seller must not accept payment for items if they: do not intend to supply the item; intend to supply something different from what you ordered; or know, or should have known, they would not be able to supply the item in a timely way. A seller that accepts payment for items must supply them:...
Refunds and returns
If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns
No refund’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee : does not exist; may be excluded; or may not have a particular effect. Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this...
Refunds and returns
Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees . For...
Refunds and returns
The type of remedy you can request can depend on whether it is a minor or major problem. Minor problems A minor problem can be fixed within a reasonable time. You must give the store the chance to fix the problem. They choose whether to refund, repair or replace. Major problems If there is a major...
Refunds and returns

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Publications

Proactive Visit Checklist Real Estate Agents
Consumer Protection
Checklist
27 May 2014
Requirements for Agents’ correspondence and documents: Are your details stated correctly?
Consumer Protection
Fact sheet
29 May 2014
The Commissioner for Consumer Protection has approved the following guidelines to assist licensees distinguish between what the Commissioner considers an advertisement that requires a licence number...
Consumer Protection
Guide / handbook
27 May 2014
Use this form to update staff members - Real Estate & Settlement Agents Change of Details Notification
Consumer Protection
Fact sheet
18 Jul 2018
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
Commercial Tenancy (Retail Shops) Agreements Act 1985 Allocation of operating expenses for Non-standard Trading Hours
Consumer Protection
Fact sheet
30 May 2014
Notice: COVID-19 coronavirus pandemic Consumer Protection WA is prioritising complaints received during the COVID-19 coronavirus pandemic, to assist those most in need. Complaints lodged will be...
Consumer Protection
Form – notification
08 May 2020
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
05 Feb 2019
Co-operatives Information Sheet
Consumer Protection
Fact sheet
29 May 2014

Pages

Announcements

The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 138.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 January 2019, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 34 cpl). All 7-Eleven and most BP, Caltex and Caltex Woolworths sites are...
Consumer Protection
Media release
28 Jan 2019
The average price of unleaded petrol is set to increase by 22 cents per litre (cpl) to 137.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 January 2019, most Coles Express sites are increasing their ULP price to 143.9 cpl (hiking by 31 cpl). All 7-Eleven and most Caltex and Caltex Woolworths sites are increasing their...
Consumer Protection
Media release
21 Jan 2019
Two clients of a WA builder have transferred a total of $72,000 to scammers believing they were paying instalments towards the construction of their homes. The two payments of $38,000 and $34,000 were made when the consumers received emails purporting to be from their builder requesting the payments be made to a different bank account. The emails were fake and the consumers are now attempting to...
Building and Energy / Consumer Protection
Media release
17 Jan 2019
The average price of unleaded petrol is set to increase by over 21 cents per litre (cpl) to 135.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 January 2019, all 7-Eleven sites are increasing their ULP price to 142.9 cpl (hiking by 31.6 cpl). Most Coles Express sites are increasing their ULP price to 141.9 cpl, most BP...
Consumer Protection
Media release
14 Jan 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 134.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 January 2019, all Caltex Woolworths and most Coles Express, 7-Eleven and Caltex sites are increasing their ULP price to 139.9 cpl (increasing by between 28.6 cpl and 29 cpl)...
Consumer Protection
Media release
07 Jan 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 135.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 January 2019, most Coles Express sites are increasing their ULP price to 142.9 cpl (increasing by 30 cpl). All 7-Eleven and most BP sites are increasing their ULP price to 139...
Consumer Protection
Media release
31 Dec 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 135.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 December 2018, most Coles Express sites are increasing their ULP price to 143.9 cpl (increasing by 26 cpl). All 7-Eleven, most Caltex and most BP sites are increasing their...
Consumer Protection
Media release
24 Dec 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 31 cpl). All 7-Eleven and most Caltex and BP sites are increasing their ULP...
Consumer Protection
Media release
17 Dec 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 139.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (increasing by 27 cpl). Most Caltex sites are increasing their ULP price to 143.9 cpl, most...
Consumer Protection
Media release
10 Dec 2018
Subcontractors in the building and construction industry will have increased payment protections for Government works projects under changes to be introduced in 2019. The McGowan Labor Government will significantly expand Project Bank Accounts (PBAs). This will come into effect from July 1, 2019. PBAs will apply to a wide range of Government projects where the total value of works exceeds $1.5...
Building and Energy
Media release
04 Dec 2018

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