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Consumer Advisory Committee

The Consumer Advisory Committee (CAC) provides advice to the Minister for Commerce and Commissioner for Consumer Protection on the activities and policies of the Department of Energy, Mines, Industry Regulation and Safety as they affect consumers; current and emerging consumer issues; research and...
Committees and boards
18 May 2014

What Consumer Protection does

Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
18 May 2014

Consumer Protection licence and registration search

Note: This page is best viewed in landscape mode when using a mobile device. Search for a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, or debt collector. You can find if an electrician , gasfitter , or plumber is licensed, or contact...
Licence and registration search
30 Apr 2014

Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

26th parallel

Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
25 Apr 2014

Change or transfer an employment agent's licence

You will need to contact Consumer Protection if you wish to make changes to your licence details. Transfer a licence An employment agent’s licence can only be transferred from one person to another when the individual holds the licence on behalf of a firm or body corporate. All transfer...
Transfer, change or suspend licence
24 Apr 2014

Becoming an employment agent

All individuals, partnerships or bodies corporate (companies and other incorporated bodies) that carry on business as employment agents must be licensed under the Employment Agents Act 1976 (the Act). This includes traditional employment agencies and employment brokers, as well as booking agencies...
Becoming an agent
24 Apr 2014

Motor vehicle industry licensing fees and forms

The fees listed below were correct as at 1 July 2022. Fees are subject to annual review and may change without notice. Motor vehicle dealers Fees and forms for dealers, salespeople, yard managers and special permit holders. F orms Motor vehicle dealer forms Fees Licences are issued for a period of...
Motor vehicle licence fees and forms
24 Apr 2014

Retail advertising guide

Consumer Protection's goal is to influence the marketplace to become fairer, more competitive and better informed. All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. The legal principles explained here apply to advertising in all...
Advertising and promotion
23 Apr 2014

Do Not Call Register

The Do Not Call Register is a secure database where you can list your Australian numbers to opt out of receiving most unsolicited telemarketing calls and marketing faxes. You can list your home, personal mobile and/or fax number to reduce telemarketing calls. Registration is free and you can remove...
Door to door and telephone sales
07 Apr 2014

Pages

Publications

Safety alert 04/2018 - Worker fatally injured during maintenance to a rock drilling truck

READ
WorkSafe is investigating an incident with preliminary evidence indicating an employee, who was fatally injured, may have been struck in the head by a 48 inch pipe wrench spanner. The spanner was...
WorkSafe
Alert
31 May 2018

Lightning and outdoor work

READ
This fact sheet provides information about lightning and includes duties for employers of outdoor workers and precautions to be taken to reduce the risk of injuries and deaths as a result of...
WorkSafe
Fact sheet
18 May 2018

Gift Card Expiry Dates

The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018

Pre-paid Funerals Code of Practice review 2018 draft code and summary

READ
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 Prepaid funeral code The prepaid funeral code, which came into effect March 2021, ensures funds...
Consumer Protection
Guidance note
21 Dec 2022

What happens if a complaint is made against your business

READ
What happens if a complaint is made against your business? Consumer Protection provides information to both consumers and traders to assist them in resolving marketplace disputes. Most commonly these...
Consumer Protection
Guidance note
26 Jun 2020

Consignment trust account handbook: Motor vehicle dealers

READWATCH
Introduction Using this publication Section 1 answers general questions about trust accounting. Section 2 examines the documents and records that constitute the trust accounting system, which must be...
Consumer Protection
Guide / handbook
09 Aug 2022

30 month ban for real estate sales rep over unfair and dishonest conduct: Real estate industry bulletin issue 172 (March 2018)

08 March 2018 30 month ban for real estate sales rep over unfair and dishonest conduct (Olivia Murray) A real estate sales representative who purported to work for a Wanneroo real estate agency after...
Consumer Protection
Bulletin
09 Mar 2018

Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern): Real estate bulletin issue 166 (December 2017)

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017

Pool safety and the rental property: Real estate bulletin issue 163 (November 2017)

24 November 2017 As summer approaches it’s time to consider if the pools and spas in rental properties conform to safety requirements. Pools and spas must be appropriately fenced according to the...
Consumer Protection
Bulletin
28 Nov 2017

Renewed warning after another loss from WA property sale scam: Settlement agents bulletin issue 75 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 February 2022), the average price of regular unleaded petrol (ULP) will increase by over 25...
Consumer Protection
Media release
22 Feb 2022

Association members given chance to modernise WA laws

Review of association laws to look at reducing the red tape burden Advances in information and communications technology to be considered Association managers and members urged to provide their input into law update The McGowan Government is looking for feedback from members of Western Australia's 20,000 associations and not-for-profit groups with the view to modernise the current laws and reduce...
Consumer Protection
Media release
22 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 February 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents...
Consumer Protection
Media release
08 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 January 2022), the average price of regular unleaded petrol (ULP) will increase by 27 cents...
Consumer Protection
Media release
25 Jan 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 January 2022), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
11 Jan 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 December 2021), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
28 Dec 2021

Non-membership fuel site in Forrestfield the cheapest in Perth for 2021

An un-staffed Forrestfield petrol station has been named by FuelWatch as the cheapest non-membership petrol outlet in the Perth metropolitan area for 2021. FastFuel 24/7 offered an average price for unleaded petrol (ULP) of 131.8 cents per litre (cpl) during the year with Vibe Morley coming a close second with 132.2 cpl and Liberty Calista third with 134.8 cpl. Costco at Perth Airport is on top...
Consumer Protection
Media release
22 Dec 2021

Making a splash about portable pool safety

Tragically, on average one child dies from portable pool-related drowning each year in Australia and other kids need hospital treatment and may be left with severe brain injuries.
Consumer Protection
Media release
20 Dec 2021

Draft Work Health and Safety regulations (exposure drafts) released

The McGowan Government has released exposure drafts of regulations under the Work Health and Safety Act 2020 ahead of the commencement of major work health and safety (WHS) reforms in March 2022. Releasing the exposure drafts of the supporting regulations provides all participants in Western Australian workplaces the opportunity to prepare themselves to meet the requirements of the new Act and to...
WorkSafe
Alert
20 Dec 2021

Commissioner's blog: New rules for eRideables

Electric scooters and skateboards will likely appear on many Christmas wish-lists this year, given the growing popularity of these eRideable devices and others like them in recent years. To avoid disappointment when shopping for eRideables, it is important to be across the new rules that are now in effect covering how they can be used. One of the key changes implemented by the Road Safety...
Consumer Protection
Media release
16 Dec 2021

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