Consumer

Topics

The current, Australia-wide shortage of building materials and skilled trades is impacting the residential construction industry in Western Australia. Supply of building materials has been affected by the COVID-19 pandemic and increased building activity following the State and Federal stimulus...
What should I do if my building work is unfinished?
A review of the regulation of consignment sales under the Motor Vehicle Dealers Act 1973 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider whether the regulation of consignment sales should continue in its current form. Review finding A...
Consumer rights
Draft Funeral Pricing Code Consumer Protection is seeking industry and consumer views on the draft Funeral Pricing Code (the Code). Status: CLOSED, 21 April 2022 Background Recent investigations into the funeral industry have found a lack of price transparency on funeral goods and services (...
Consultations
Consultation status: CLOSED Submissions closed 4 April 2022. Please subscribe to the Associations newsletter to keep up to date with the latest association information. The Associations Incorporation Act 2015 is being reviewed to check how well it is working. Background The purpose of this review...
Consultations
Renting or hiring a house or apartment Important electrical and gas safety information you need to know before you rent or hire a property. Renting or hiring a house or apartment fact sheet – Electrical and gas If you rent or hire a home or apartment, your landlord has a duty under electrical and...
Gas installations
Renting or hiring a house or apartment. Important electrical and gas safety information you need to know before you rent or hire a property.
Electrical installations
Who can make a plumbing work complaint? Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be considered in the first instance. If building work is affected by...
Plumbing, building service, and home building contract complaints
The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
Consumer Justice Strategy 2021-25
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Dividing fences
Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Dividing fences

Pages

Publications

Posters
Scam posters in different languages
Scam posters in different languages, by Consumer Protection
Scam posters in different languages, by Consumer Protection Look out for scams If you get a message that says: Police will arrest you for not paying your...
Consumer Protection
Poster
11 Apr 2022
Proposals for Reform of the Regulation of Motor Vehicle Consignment Sales Decision Regulatory Impact Statement (DRIS) The review under the Motor Vehicle Dealers Act 1973 (WA) (MVDA) has been...
Consumer Protection
Reports
29 Apr 2022
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
30 Mar 2022
A consumer advisory organisation, CHOICE and Australian Competition and Consumer Commission recent investigations into the funeral industry found a lack of price transparency on funeral goods and...
Consumer Protection
Code of practice
17 Mar 2022
The motor vehicle dealer industry in Western Australia is regulated under the Motor Vehicle Dealers Act 1973 . The Department of Mines, Industry Regulation and Safety is responsible for the...
Consumer Protection
Guide / handbook
15 Mar 2022
This paper represents the second stage of the review of the laws applying to motor vehicle dealers and motor vehicle repairers operating in Western Australia and will pave the way for establishing...
Consumer Protection
Consultations / public comment
10 Mar 2022
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022
The Consultation Report summarises the outcome of public consultation undertaken by Consumer Protection in August 2020. The consultation sought stakeholders’ views about the need for industry reforms...
Consumer Protection
Reports
24 Feb 2022
Important Please note, this discussion paper was amended on 29 March 2022 to rectify an error on page 9 of the paper that stated that 90% of associations fall within the Tier 1 financial reporting...
Consumer Protection
Discussion paper
05 Apr 2022
If you sign a contract to buy a car and need to cancel the agreement, as of 1 January 2022 the maximum amount a motor vehicle dealer may charge is up to five per cent of the total purchase price...
Consumer Protection
Flyers
02 Feb 2022

Pages

Announcements

Fire risk from several models of LG home energy storage batteries 450 of the recalled batteries are estimated to have been installed in WA Affected consumers should switch off the battery and contact LG or SolaX WA’s electrical and product safety regulators are alerting consumers about a national recall of some LG-branded home energy storage batteries, which may overheat and ignite. Building...
Building and Energy / Consumer Protection
Media release
20 May 2022
When it comes time to move on a car or caravan, some people may lack the time or confidence to negotiate a private sale themselves. Engaging a dealer to sell the vehicle on their behalf can therefore be a viable option, but selling on consignment does come with some risk. Given the dealer can keep any money they receive from the sale in excess of the amount they agree to pay the owner, this has...
Consumer Protection
Media release
19 May 2022
174 vehicles bought and 147 sold without a licence in about 12 months Backyard operators robbing consumers of their rights Public urged to report illegal operators to stamp out the practice A sole director and his company have been fined a total of $40,000 for illegally buying and selling a high number of motor vehicles from his Stirling home without having a dealer’s licence. Jacob Hamilton was...
Consumer Protection
Media release
19 May 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 May 2022), the average price of regular unleaded petrol (ULP) will increase by 28 cents per...
Consumer Protection
Media release
17 May 2022
Action threatened against those who don’t comply with fitness industry rules Most issues relate to membership cancellations and refunds 37 complaints and 111 enquiries received so far this year Consumer Protection will be cracking down on some fitness industry operators that are failing to comply with the new Code of Practice that came into effect on 1 July last year. Of most concern are issues...
Consumer Protection
Media release
17 May 2022
The floodwaters may have subsided in Eastern Australia, but consumers in Western Australia are being warned to brace for the tsunami of flood-damaged cars headed our way. With as many as 20,000 vehicles damaged in the Queensland and northern New South Wales’ flood events earlier this year, there are fears many of these compromised vehicles will be transported across to WA and sold to unsuspecting...
Consumer Protection
Media release
12 May 2022
Fake websites selling shipping containers ripping off WA consumers Almost $55,000 lost by scam victims in the past four months Others caught by a bogus container leasing investment scheme WA consumers in the market for shipping containers are being scammed by fake websites with losses for 2022 already exceeding the total for the entire year of 2021. Eight victims have reported to WA ScamNet at...
Consumer Protection
Media release
12 May 2022
Notices of completion not provided for gasfitting work at five Perth properties Notices are compulsory for safety, compliance and inspections Mr Mohammadiah was convicted of the same offence in 2012 A Rivervale licensed gas fitter has been fined $3,000 and ordered to pay $500 in costs for not lodging compulsory notices with WA’s energy safety regulator – 10 years after being convicted for the...
Building and Energy
Media release
11 May 2022
Perth tradeswoman contracted for home renovation and painting work without the required registrations Deposits over the legal limit of 6.5 per cent were taken from the home owners Mandatory contract notices were not given to home owners A Perth tradeswoman has been fined a total of $7,400 after pleading guilty to seven offences including contracting for building and painting work without the...
Building and Energy
Media release
09 May 2022
Mother’s Day is on its way, so no matter whether you’re looking for a gift online or in-store, remember that you have the same consumer rights if things go wrong. The Australian Consumer Law protects you if the gift is faulty, breaks down, doesn’t work as it should or is not what you ordered, and the trader should take steps to help fix the issue. However, refunds aren’t always an automatic right...
Consumer Protection
Media release
05 May 2022

Pages

Subscribe to Topics

Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
Subscribe to RSS - Consumer