Consumer

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If you are considering prepaying for a funeral, either for yourself or on behalf of someone else, know your rights under the Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code). The code will start on 1 March 2021. Terms used in the code may help clarify common terms used...
Services
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Mines, Industry Regulation and Safety...
Plumbing complaints
New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code, which comes into effect on 1 March 2021, will ensure any funds are...
Business tools
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holidaymakers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
Consultation status: CLOSED Submissions closed at 5pm on 22 September 2020 . We encourage consumers, people involved WA’s accident towing industry and motor vehicle insurers to let us know their views about options for reforming the accident towing industry. Your feedback in response to this...
Consultations
A review of the Fair Trading (Fitness Industry Code of Practice) Regulations 2010 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider: the current and emerging issues in the sector; and whether there is an ongoing need for industry specific...
Decision regulatory impact statements
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. It can...
Servicing, repair and towing

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Publications

WA consumers can take advantage of the extra shopping hours which start on Saturday, December 5. Non-metropolitan trading hours are available on Regional Christmas trading hours page. Metropolitan...
Consumer Protection
Information
16 Oct 2020
Christmas trading hours for Non-metropolitan area City of Mandurah Day Trading hours Sunday 13 December 2020 8.00am to 6.00pm Monday 14 December 2020 8.00am to 9.00pm Tuesday 15 December 2020 8.00am...
Consumer Protection
Information
15 Oct 2020
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
07 Oct 2020
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020
A person may make a complaint to the Plumbing Inspectorate of Building and Energy that may warrant an inspection or investigation for a potential legislative or plumbing standard breach of the...
Building and Energy
Form – application
11 Sep 2020
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020

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Announcements

While many Western Australian businesses have re-opened and returned to ‘business as usual’, there are fears some will not survive the financial impact of the COVID-19 coronavirus pandemic. When a business closes its doors, consumers often call Consumer Protection with concerns about money paid for goods or services that are yet to be received, or unspent gift vouchers or credit notes. How...
Consumer Protection
Media release
29 Oct 2020
Consumer Protection has issued a Halloween warning about potentially deadly button batteries and other hazards found in some novelty items and trick-or-treat costumes. The agency’s product safety inspectors have been out and about ahead of Halloween and have identified a number of non-compliant products. A zombie face mask and a skull hat were both found to have button batteries that easily fell...
Consumer Protection
Media release
29 Oct 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 30 cents per litre (cpl) to 134.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 28 October 2020, most branded retailers are hiking their ULP price: BP and Coles Express hiking by up to 42 cpl up to 145.9 cpl; 7-Eleven, Caltex...
Consumer Protection
Media release
27 Oct 2020
The Work Health and Safety Bill 2019 was passed by the Legislative Council on 21 October 2020. It is anticipated it will receive royal assent soon after consideration of amendments by the Legislative Assembly in November. The new Work Health and Safety Act (WHS Act) will replace the current Occupational Safety and Health Act 1984, and elements of the Mines Safety and Inspection Act 1994 and the...
WorkSafe
Alert
22 Oct 2020
Gone are the days where a gym is the only destination available for fitness lovers looking for a structured work-out. Nowadays, you can find boot-camps in local parks, employ a personal trainer or even stream ‘virtual’ work-out sessions online from the comfort of home. Whichever exercise method best suits your lifestyle, there’s little doubt Western Australia’s fitness industry has undergone a...
Consumer Protection
Media release
21 Oct 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 October 2020, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 42-43 cpl up to 145.9 cpl;...
Consumer Protection
Media release
20 Oct 2020
WA’s plumbing regulator has issued a reminder that taps, toilets, showerheads and most other plumbing products must have WaterMark certification to show they have passed safety and quality checks to meet specific Australian standards. As National Water Week (19-25 October) gets underway, Building and Energy is joining with the Australian Building Codes Board to highlight the national WaterMark...
Building and Energy
Media release
19 Oct 2020
An extra 36 shopping hours approved from December 5 to New Year's Day Earlier opening and later closing times allowed before and just after Christmas Australia Day public holiday trading also extended by four hours A boost of 36 extra shopping hours over the Christmas period has been approved by the McGowan Government to help stimulate trading for general retail shops in the Perth metropolitan...
Consumer Protection
Media release
16 Oct 2020
Losses are mounting following a spate of phone threats and voicemails from scammers demanding the payment of a fake tax debt or the victim will be arrested. So far this year, WA ScamNet at Consumer Protection has received 97 reports of tax phone scams with 15 victims losing a total of $188,200. The highest loss amount by one victim was $60,000. This compares with 2019 figures when $100,450 was...
Consumer Protection
Media release
16 Oct 2020
Are you a consumer champion or do you know one? If so, then I would urge you to consider nominating for the Consumer Protection Awards 2021. Every day across Western Australia there are many individuals, organisations, businesses and media professionals working tirelessly to advocate for the consumer rights of others, many of whom are considered vulnerable. These unsung heroes often receive...
Consumer Protection
Media release
15 Oct 2020

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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