Consumer

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Building disputes monthly reports

An overview of the number and type of complaints received, average time taken to close and the decisions/outcomes achieved for each month. 2023 January 2023 February 2023 2022 September 2022 October 2022 November 2022 December 2022
Plumbing, building service, and home building contract complaints
14 Mar 2023

Video – Information on the Building and Energy dispute resolution service

Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. These services are provided to parties as a low cost alternative to court...
Plumbing, building service, and home building contract complaints
20 Feb 2023

Human factors: Information sheets

These information sheets provide information on how human factors can contribute to a sequence of events that lead to a major incident and how the inclusion of human factors can assist major hazard facility operations. Case study chemical release This case study is based on the fire and a series of...
Human factors
02 Feb 2023

Lithium-ion batteries

Safe use of lithium-ion batteries While lithium-ion batteries make life easier, they can be dangerous if used, charged or stored incorrectly. Lithium-ion battery-related fires and explosions can cause property damage, house fires, serious injury and even death. As rechargeable batteries have become...
Product safety for consumers
14 Dec 2022

Podcasts

The department has produced a series of podcasts as part of Safe Work Month 2022 – think psychological – think safety. This series cover a wide range of topics such as asbestos safety, psychosocial hazards, silicosis, consultation and agriculture.
Health and safety podcasts
13 Dec 2022

WHS animations

WHS guidance kits are resources that include short animations which can be used at health and safety meetings or toolbox meetings to raise awareness of responsibilities and duties under the Work Health and Safety laws. Introducing WHS laws Guide to WHS resources – Introducing WHS laws [ Youtube...
Work health and safety laws
01 Dec 2022

Short-term rental accommodation reform

The Western Australian Government is progressing initiatives to better manage short-term rental accommodation in Western Australia through changes to the State’s planning system and introduction of a state wide registration scheme. Background In response to the 2019 Parliamentary inquiry Levelling...
Holiday accommodation
17 Nov 2022

Sale of unsafe open flued gas space heaters prohibited

As of the 10 October 2022, the sale of open-flued gas space heaters that don’t have safety shutdown features has been prohibited. This includes the sale of new and second hand heaters. The prohibition took effect on 10 October 2022 . What are the safety concerns? It’s possible for open-flued gas...
Gas appliances
13 Oct 2022

Human factors: Usable procedures

Procedures are agreed safe ways of completing tasks and are an essential part of any safety management system. Usable procedures increase human reliability by providing a consistent and safe means of performing a task. They can also be job aids to assist with reducing skill- based error from slips...
Human factors
01 Sep 2022

Guidelines for the safety of buildings near network operator assets

The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945 . The risks and potential consequences of an electrical incident involving building encroachments too near network operator assets are significant, especially for high...
Information for industry
18 Aug 2022

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Publications

Information for owners of new homes with polybutylene plumbing pipes

READ
Building and Energy is aware that a number of new homes are experiencing issues with a particular brand of polybutylene plumbing pipe. Issues include burst pipes causing serious water damage to homes...
Building and Energy
Fact sheet
29 Mar 2023

Building disputes monthly report – February 2023

READ
An overview of building disputes for the month of February.
Building and Energy
Reports
14 Mar 2023

Building disputes monthly report – January 2023

READ
An overview of building disputes for the month of January.
Building and Energy
Reports
14 Mar 2023

Building disputes monthly report – December 2022

READ
An overview of building disputes for the month of December.
Building and Energy
Reports
14 Mar 2023

Pets campaign poster A3

READWATCH
Click the PDF link above to download your Betty and Barney 'new pet buyers - know your rights' poster today! Free promotional material such as the 'new pet buyers - know your rights' poster or pet...
Consumer Protection
Poster
16 Feb 2023

Competition terms and conditions

Keep baby safe Tommee Tippee Ollie the Owl Sound Machine and Night Light giveaway 1. General 1.1 Instructions on how to enter and other details contained within promotional advertisements for the...
Consumer Protection
Information
22 Mar 2023

Funeral pricing code compliance checklist

READ
This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
Consumer Protection
Checklist
22 Dec 2022

Funeral price list template

READ
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
Consumer Protection
Template
22 Dec 2022

Advice when contacting a pet seller

Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Consumer Protection
Template
14 Dec 2022

Public Register - Adjudicators

READ
Adjudicators who are currently registered under the Building and Construction Industry (Security of Payment) Act 2021 to determine adjudication applications in Western Australia.
Building and Energy
Register
08 Aug 2022

Pages

Announcements

Reminder of smoke alarm rules ahead of April Fools

1 April has become a landmark date for checking smoke alarms Activate the test button and check the alarm is not more than 10 years old Useful information and fact sheets at Building and Energy’s website WA’s building and electrical safety regulator wants home owners to look up at their smoke alarms this April Fools’ Day, the landmark date for checking the life-saving devices. Building and Energy...
Building and Energy
Media release
30 Mar 2023

$4 million in bond money waiting to be claimed by tenants and landlords

Appeal to WA tenants and landlords to claim outstanding bond money More than $4 million being held, waiting to be returned to rightful owners Free, quick and easy online process to search for and claim money owed Tenants and landlords in WA are being urged by Consumer Protection to check for unclaimed bond money which currently totals $4.15 million. The funds are being held by the Bond...
Consumer Protection
Media release
30 Mar 2023

Commissioner's Blog: Put the brakes and check for cancellation fees

Consumer Protection is alerting Western Australian car buyers to check vehicle sales contracts before signing for the correct cancellation fees and terms and conditions. Motor vehicle dealers in WA have been caught using incorrect or outdated sales contracts which state a cancellation fee that is higher than what is now legally allowed. Since 1 January 2022, the maximum amount motor dealers can...
Consumer Protection
Media release
29 Mar 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 25 cents per litre...
Consumer Protection
Media release
28 Mar 2023

Driveway firm and director face 30 building charges – Antique Asset Pty Ltd and Sergio Demali

Around $50,000 in fines, compensation and costs for multiple building offences Defective, incomplete and incorrectly contracted concrete services in Scarborough, Caversham, Alkimos, Ellenbrook and Port Kennedy Previous warning issued by Building & Energy and Consumer Protection A Perth driveway company and its director have been ordered to pay almost $50,000 in fines, compensation and costs...
Building and Energy
Media release
27 Mar 2023

Ticket scalpers on notice after first on-the-spot fines issued

Five individuals have become the first to face legal action under the McGowan Government’s new ticket scalping laws Infringement notices relate to the recent sold-out UFC 284 event in Perth, with further cases still under investigation Ticket mark-ups were up to 430 per cent of the original ticket price, exceeding the 10 per cent permitted Footy fans urged to be on the lookout for ticket scalpers...
Consumer Protection
Media release
26 Mar 2023

Commissioner's Blog: Spotlight on hidden fees

Every cent counts during the current cost of living crisis, so it can come as a shock to discover extra fees or charges have been added to a purchase before checkout, or tacked on to the receipt after paying. Hidden fees may come in a number of disguises, so it’s important to know what to look for and understand your rights to avoid spending more than you’d initially planned. Pre-selected extras...
Consumer Protection
Media release
23 Mar 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 March 2023), the average price of regular unleaded petrol (ULP) will increase by 22 cents per litre (cpl)...
Consumer Protection
Media release
21 Mar 2023

New cyber security roadshow to block scammers and identity theft

WA Government has partnered with IDCARE to deliver 20 Cyber Resilience Outreach Clinics, with a focus on remote and regional areas Western Australians lost a record total of almost $16 million to scams in 2022 Report scams and suspicious activity to WA ScamNet to warn the community The McGowan Government has joined forces with Australia and New Zealand's national identity and cyber support...
Consumer Protection
Media release
20 Mar 2023

Commissioner's Blog: Give pet scams paws for thought

Cute photos of puppies and kittens have been used by scammers for years to dupe prospective pet buyers out of their hard-earned money and it’s only getting worse. In Western Australia last year, our WA ScamNet team received 114 reports of pet scams, with 75 victims losing more than $216,000 – a three-fold increase on both the losses and victim numbers reported five years earlier in 2017. Most pet...
Consumer Protection
Media release
16 Mar 2023

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Applications

Apply to run a street collection in Perth
Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
Apply for a charity licence
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative
Register a co-operative.
Consumer Protection
Commercial tenancy
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Renting a property
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Building approval forms
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Unsafe products
Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Report an electrical accident
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Complaint fee
Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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