Consumer

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Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
When you sign a contract to purchase for a car, caravan, camper trailer or campervan , 4WD, motorbike, truck, or a commercial vehicle, a dealer must provide you with a contract. There is no cooling off period on contracts when buying one of the above from a dealer in Western Australia. If you sign...
Buying a vehicle
Consumer Protection, a division of the Department of Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia.From the simple act of purchasing the weekly groceries at the supermarket to the complexities of...
About us
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Gas needs to be treated with extra caution in caravans and used away from tents. Without the correct care,...
Gas appliances
The vocational education and training (VET) FEE-HELP scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Aboriginal consumers
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations
Consultation status: CLOSED Submissions closed at 5pm on 4 December 2020. We are reviewing the regulation of consignment sales of vehicles under the Motor Vehicle Dealers Act 1973 (WA) and we want to hear from you. Background In 2019 we conducted a review of legislation regulating motor vehicle...
Consultations
If you are considering prepaying for a funeral, either for yourself or on behalf of someone else, know your rights under the Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code). Terms used in the code may help clarify common terms used on this page. What is a prepaid...
Services
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights

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Publications

This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
The Building and Energy’s Building Compliance (B&E Building Compliance) compliance and enforcement policy: The B&E Building Compliance will effectively monitor and enforce compliance with the building service Acts through risk-based, intelligence-led activities founded on the principles set out in this policy.
Building and Energy
Policies
15 Dec 2020
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. However, gas...
Building and Energy
Brochure
09 Nov 2020
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 14 April 2021, most branded retailers are hiking their ULP price: 7-Eleven and Coles Express hiking by 42-46 cpl to 169.9 cpl; Caltex/Ampol, Caltex...
Consumer Protection
Media release
13 Apr 2021
Sales rep failed to act honestly and fairly in land sale at Henderson Benjamin Widdowson breached the real estate industry Code of Conduct Financial interest in the sale not disclosed to all parties A Perth real estate sales representative has been reprimanded and disqualified from holding a registration for 12 months by the State Administrative Tribunal (SAT) for his dishonest involvement during...
Consumer Protection
Media release
09 Apr 2021
Tenants looking for rentals have lost thousands after responding to fake ads Recent victims are mothers who are now homeless and out of pocket People looking for rentals are urged to inspect the property before paying Tenants who are desperate to secure a rental property in the current tight market are being targeted by scammers with many thousands of dollars being lost and Consumer Protection...
Consumer Protection
Media release
09 Apr 2021
With Commissioner for Consumer Protection Lanie Chopping Visiting a farm or a rural property during school holidays can be an exciting experience for many children, but it is important parents are aware of the dangers posed by quad bikes. This popular piece of farm equipment can readily roll over and cause serious injury or death to operators, particularly when used on uneven ground, at high...
Consumer Protection
Media release
08 Apr 2021
$18,000 in fines for consumer law offences and unlicensed repair work. Mr Goodall ordered to pay $2,200 and $800 compensation to two clients. Case follows a Consumer Protection warning last year and a 2012 conviction. A Bayswater panel beater has been fined a total of $18,000 and ordered to pay $3,000 in compensation after pleading guilty to several consumer law breaches and operating without a...
Consumer Protection
Media release
08 Apr 2021
Warning comes after public complaints of disappointment about Bali Fest event Marketing hype should not include false or misleading representations Imagery and statements used must accurately reflect the consumer’s experience Consumer Protection has issued a stern warning to event organisers and promoters to ensure that their advertising is accurate and a true representation of what ticket buyers...
Consumer Protection
Media release
07 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 7 April 2021, most branded retailers are hiking their ULP price: 7-Eleven, Caltex Woolworths and Coles Express hiking by 42-46 cpl to 169.9 cpl; Puma...
Consumer Protection
Media release
06 Apr 2021
The customer lodged a complaint with Consumer Protection following stressful dealings with a roller shutter salesperson The contract did not follow Australian Consumer Law regulations around transparent and clear termination rights Two infringements totalling $13,200 were issued A Perth roller shutter trader has received two infringements totalling more than $13,000 after it was found to have...
Consumer Protection
Media release
01 Apr 2021
Have you had a solar system installed at your property? If so, Building and Energy, would like to hear from you regarding your experience with the solar industry via a short survey. As the Western Australian Electrical Regulator, Building and Energy is undertaking this survey to gain a better understanding of the community’s experience with the solar industry. We would appreciate any feedback you...
Building and Energy
Department News
01 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 158.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 31 March 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by 41-44 cpl to 169.9 cpl; 7-Eleven, Caltex Woolworths...
Consumer Protection
Media release
30 Mar 2021

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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