Consumer

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Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. As a result, ticket on-selling has become a popular way for people to source tickets who miss out on purchasing from an official outlet. Buying a ticket through an unauthorised reseller carries a...
Your consumer rights
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Building Commission is developing a range of videos for industry and consumers. Below is a list of videos currently available for viewing. Videos Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers

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Publications

All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. This form, with a copy of your...
Consumer Protection
Form – notification
08 Aug 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
03 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building Commission
Fact sheet
24 Apr 2017
An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
24 Apr 2017
The Building Commission released an e-letter on 28 November 2016 to remind building industry practitioners about interconnection of smoke alarms and the new Australian Standard for smoke alarms. This...
Building Commission
Bulletin
28 Feb 2017

Pages

Announcements

With Acting Commissioner for Consumer Protection David Hillyard Are you a member of a club or group? If it is a registered Association, do you know if it has lodged its annual information statement? We are compiling a list of associations that may be defunct as they have not been submitting an annual information statement and appear to have been dormant for 12 months or more. The reason...
Consumer Protection
Media release
17 Aug 2017
A Joondalup real estate agency and the person in bona fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with laws relating to the operation of the agency’s trust account. Bridgeline Pty Ltd , trading as Harcourts Alliance , was fined $3,000 and the person in bona fide control of the agency Rhonda Merle Massam was fined $1...
Consumer Protection
Media release
15 Aug 2017
The average cost of unleaded petrol is set to increase by around 24 cents per litre (cpl) to 135.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 August 2017, most Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 30 and 33 cpl). Most Puma and BP sites...
Consumer Protection
Media release
14 Aug 2017
Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017
Consumers are being urged to say no when approached by illegal sellers of electronic equipment that are currently operating from a white van travelling around Perth suburbs. Three recent reports have been received by Consumer Protection from consumers who have been approached in public places such as service stations and shopping centres in East Victoria Park, Kewdale and near Roleystone. One...
Consumer Protection
Media release
11 Aug 2017
Consumers who are affected by the double payment glitch experienced by Woolworths’ supermarkets and their affiliated retailers are being urged to ensure they get a refund for the unauthorised withdrawals and to consider claiming for any consequential costs. The Woolworths’ group of companies, which also includes Big W and the BWS and Dan Murphy liquor outlets, have promised all affected customers...
Consumer Protection
Media release
10 Aug 2017
The average cost of unleaded petrol is set to increase by 16 cents per litre (cpl) to 125.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 August 2017, most Caltex Woolworths, Coles Express, Puma and BP sites are increasing their ULP price to 134.9 cpl (an increase of between 24 and 30 cpl). Most 7-Eleven sites are...
Consumer Protection
Media release
07 Aug 2017
On 2 August 2017 building company Ravlich & Clent Constructions Pty Ltd (reg. BC13924) voluntarily appointed Shaun Boyle of DCS Advisory as the administrator of the company. Home owners who have entered into a home building work contract with Ravlich & Clent Constructions and have unfinished, faulty or unsatisfactory work should be covered by home indemnity insurance (HII). They are...
Building Commission
Department News
04 Aug 2017
Perth registered building contractor PTG Construction and Development Pty Ltd (reg. BC31514) and its director and nominated supervisor Pengtao Wen (BP100575) have been fined a total of $8,000 by the Building Services Board for misleading and negligent conduct.
Building Commission
Media release
03 Aug 2017
A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. The discovery of more grow-houses in Perth has prompted a renewed warning from Consumer Protection for Perth landlords to be extra vigilant when selecting tenants for their homes, with Western Power also concerned about power safety. About 1...
Consumer Protection
Media release
03 Aug 2017

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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