Consumer

Topics

Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. It can...
Servicing, repair and towing
Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
You can’t see it or smell it. But while your gas heater is running, carbon monoxide could be spilling into your home. All gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make you seriously sick or kill you. To be sure your gas heater is safe, you should: have...
Gas appliances
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
Building and Energy encourages Western Australians to take simple steps to protect themselves against home fires as more people purchase and use equipment and devices with lithium-ion batteries. The following information will help consumers avoid the fire risk while enjoying the undoubted...
Electrical appliances
The Commissioner for Consumer Protection has issued some advice about your consumer rights during the COVID-19 coronavirus pandemic, with the below frequently asked questions addressing retail, travel, memberships and services issues and how they are covered by legislation. For information...
COVID-19 coronavirus FAQ
Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Quad bikes have a number of design features that create risks for users, particularly when used on uneven or sloped ground. Losing control of a quad bike can cause it to flip or roll over causing death or serious injury. About quad bikes A quad bike (also known as an all-terrain vehicle or ATV) is...
Product safety for consumers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us

Pages

Publications

The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945. The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
16 Jun 2020
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020
Use this PDF version of the complaint form to make a complaint to the department about a regulated building service or a home building work contract if you intend to print and submit a hard copy...
Building and Energy
Form – application
26 May 2020
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020
The quad bike safety standard poster highlights the key requirements of the safety standard. Please download the poster and display in a highly visible location. For more information visit the quad...
Consumer Protection
Poster
12 Mar 2020
Keep this guide handy to answer questions about your housing options as you age. What is a retirement village? These are managed residential complexes providing independent living accommodation for...
Consumer Protection
Guide / handbook
03 Feb 2020
Follow these tips to protect yourself: 1. Research Before you buy a new or used car, do some research to determine which car is right for you and what you can afford. 2. Check safety rating Check the...
Consumer Protection
Flyers
11 Dec 2019
Does your vehicle need repairs? Follow these tips to protect your asset and your family. 1 Research. Before you book your car in for a service, new tyres or repairs ask for recommendations from your...
Consumer Protection
Flyers
02 Dec 2019
The department's annual report for 2018-2019 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019

Pages

Announcements

It’s hard to keep your wits about you following a car accident – you’re often in shock, the traffic behind you starts piling up and all you want is to get the car off the road and away from the scene. Sighting an approaching tow-truck can therefore be a great relief, but there are things you should know before a breakdown or bingle occurs to avoid being stung financially. The first tow truck on...
Consumer Protection
Media release
02 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 28 cents per litre (cpl) to 134.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 1 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; Caltex Woolworths, 7-Eleven,...
Consumer Protection
Media release
30 Jun 2020
The Building Commissioner is warning consumers about a company that is entering into home building contracts without a current and valid home indemnity insurance (HII) policy, putting WA home buyers at risk. Building Commissioner Kristin Berger is investigating claims that registered building contractor Western Australian Construction Pty Ltd (BC102149) , despite its eligibility for HII being...
Building and Energy
Media release
27 Jun 2020
We all know that clean hands are one of the best ways to guard against viruses, so it’s little surprise that hand sanitiser has become a must-have item during the COVID-19 coronavirus pandemic. With many households and schools now using hand sanitiser as part of their daily routines, it’s important to remember these products should be treated with extra caution especially around children. Most...
Consumer Protection
Media release
26 Jun 2020
Greater protections for people living in park homes in Western Australia are one step closer after new laws were passed by State Parliament. Changes to the Residential Parks (Long-stay Tenants) Act 2006 will give tenants who rent a site or a home in a residential park better clarity with contracts and costs as well as set new rules relating to terminations. Long-stay tenancies can involve living...
Consumer Protection
Media release
26 Jun 2020
A security fencing company and its Director have been fined a total of $6,000 by the Rockingham Magistrates Court and ordered to pay compensation and court costs of $5,805.50 after taking a deposit from a consumer but failing to supply. Security Fencing Australia Pty Ltd of Baldivis and the Director, who was granted a spent conviction, were fined $3,000 each on 22 June 2020 for breaching the...
Consumer Protection
Media release
26 Jun 2020
As part of a new service delivery model announced by Building and Energy, most WA home owners who lodge a complaint against a building service provider will no longer have to provide an independent inspection report to prove the defects. WA’s current building complaints process usually requires home owners to arrange and pay for an independent building inspection report, costing up to $4,000,...
Building and Energy
Media release
25 Jun 2020
As interest in new homes and renovations intensifies due to State and Federal stimulus packages, WA’s building regulator is reminding consumers about important considerations before committing to a building contract. “Building a house is an exciting decision and it is understandable to want your plans to progress quickly, particularly with the current grants to boost the building and construction...
Building and Energy
Media release
25 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 June 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, Coles Express and Caltex hiking by between 39 – 40 cpl up to 141...
Consumer Protection
Media release
23 Jun 2020
WA’s energy safety regulator is warning of the potentially fatal dangers of DIY electrical devices after a WA man died while allegedly handling a homemade high-voltage appliance used for wood art. Building and Energy is continuing to investigate the electrocution incident, which occurred in the Great Southern region in March. The electrical device was set up for a technique known as Lichtenberg...
Building and Energy
Media release
23 Jun 2020

Pages

Subscribe to Topics

Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
Subscribe to RSS - Consumer