Consumer

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The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
Consumer Justice Strategy 2021-25
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Dividing fences
Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act so it is best to approach the owner of the adjoining land first. The Act does not specify the requirements for obtaining quotes, however, having quotes and a clear understanding of...
Dividing fences
In this case you will need to contact the Magistrates Court before building the fence. If you can satisfy the court that you have made reasonable enquiries to locate the owner and have issued the required notification, the court may make an order authorising the owner to construct a fence of a kind...
Dividing fences
Except where there is an agreement or a court order in place, you cannot recover any of the costs from the adjoining land that is vacant for constructing a sufficient fence unless or until the current owner of the adjoining land: has completed a substantial building or structure on the land; has...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Dividing fences
Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
The following organisations may be able to help you when you have a dispute or complaint. Categories: consumer protection agencies legal services various industry areas While this list highlights selected contacts in each category, there are others available. Consumer protection agencies Consumer...
Complaints
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations

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Publications

Current version of the Notice of cessation – Multiple properties (building work) form.
Building and Energy
Form – application
02 Sep 2021
Print the PDF and keep it in your vehicle so you have it handy when you need it. Get prepared before being involved in a car accident or roadside breakdown situation. The first tow truck doesn’t have...
Consumer Protection
Fact sheet
04 Aug 2021
The current, Australia-wide shortage of building materials and skilled trades is impacting the residential construction industry in Western Australia. Supply of building materials has been affected...
Building and Energy
Fact sheet
23 Jul 2021
Consultation Regulatory Impact Statement 4 (CRIS 4) is the final in a series of four consultation papers on implementing the recommendations made in the Statutory Review of Retirement Villages...
Consumer Protection
Consultations / public comment
23 Sep 2021
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 (the Act) – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
31 May 2021
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021

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Announcements

Gone are the days in Western Australia where if you had your heart set on attending a sold-out event or concert you would have little choice but to fork-out hundreds of dollars more for a ticket than it was originally worth. This is because new ticket scalping laws have taken effect that restricts the resale of tickets to a maximum ten per cent mark-up from the original price. Also outlawed is...
Consumer Protection
Media release
23 Sep 2021
Risk of electric shock from unprotected live parts of some stage lights Prohibition notices and recalls now in place in WA and Victoria Products include AVE tri-flat RGB LED PAR; AVE PAR 64; CR Lite Slim PAR 56 LED A range of portable theatre lights sold in WA have been recalled after the State’s electrical safety regulator found they could put users at risk of electric shock. Building and Energy...
Building and Energy
Media release
22 Sep 2021
UPDATE 25/9/21: Consumer Protection officers attended the AFL Grand Final venue Optus Stadium to assist consumers who turned up to entry gates/box office with fake tickets purchased online and were therefore denied entry. There were five individuals or groups with a total of 12 fake tickets and $6,600 in losses. All were either purchased on Gumtree or eBay. UPDATE 24/9/21: Six people have...
Consumer Protection
Media release
22 Sep 2021
Unedited photos of new-born babies supplied as part of Court outcome Mothers have been waiting for several years to receive the images Result ends a very emotional time for the consumers affected A photographer of new-born babies has today pleaded guilty to consumer charges in the Perth Magistrates Court after handing over photos to Consumer Protection that were not originally supplied to six WA...
Consumer Protection
Media release
21 Sep 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 169.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 September 2021, most branded retailers are hiking their ULP price: BP, Caltex Woolworths and Coles Express hiking by between 39-41 cpl up to 178.9...
Consumer Protection
Media release
21 Sep 2021
Consumer Protection granted supervision order to take over settlement agency Action follows failure to complete recent settlements and disburse funds Transactions involving the agency’s trust account under investigation A supervisor will be appointed to a West Leederville settlement agency to take control of the agency’s bank accounts and its operations after concerns were raised about its...
Consumer Protection
Media release
21 Sep 2021
Less than a week to go to the 2021 Perth Royal Show Western Australians urged to take advantage of 25 per cent discounted ticket price Walk-in COVID-19 vaccination clinic to be open all week at Perth Royal Show 'Roll up for WA' hub to open with free kids' activities, fun giveaways and much more Western Australia's biggest family event will kick-off this Saturday (September 25), with discounted...
Consumer Protection
Media release
20 Sep 2021
Finding reliable and trustworthy tradespeople is at the crux of any home project, no matter whether you’re building, renovating or needing a simple day job done. While most tradies do the right thing, consumers often come to us about the unscrupulous operators who don’t. Issues can arise when consumers accept tradespeople on face value and pay large amounts of money as a deposit – but the work is...
Consumer Protection
Media release
16 Sep 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 22 cents per litre (cpl) to 164.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 September 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by between 36-40 cpl up to 178.9 cpl; 7-Eleven and...
Consumer Protection
Media release
14 Sep 2021
A Koondoola patio installer has been ordered to pay a total of $16,091.15 in fines, costs and compensation by the Perth Magistrates Court after taking deposits from four consumers but failing to carry out any work. Thanh Giang Nguyen , trading as T.A.Y Patios and Outdoors , pleaded guilty to accepting four deposits between July 2016 and July 2017 without commencing any work or providing a refund...
Consumer Protection
Media release
30 Nov 2018

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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