Consumer

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Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations
If your electricity has been interrupted, a portable generator can be a convenient way to maintain power to some appliances. However, it can pose serious health and safety risks if not installed or used correctly. To safely use a generator to power your house or office electrical installation you...
Electrical appliances
Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
When you sign a contract to purchase for a car, caravan, camper trailer or campervan , 4WD, motorbike, truck, or a commercial vehicle, a dealer must provide you with a contract. There is no cooling off period on contracts when buying one of the above from a dealer in Western Australia. If you sign...
Buying a vehicle
Consumer Protection, a division of the Department of Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia.From the simple act of purchasing the weekly groceries at the supermarket to the complexities of...
About us
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Gas needs to be treated with extra caution in caravans and used away from tents. Without the correct care,...
Gas appliances
The vocational education and training (VET) FEE-HELP scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Aboriginal consumers
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations

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Publications

This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
The Building and Energy’s Building Compliance (B&E Building Compliance) compliance and enforcement policy: The B&E Building Compliance will effectively monitor and enforce compliance with the building service Acts through risk-based, intelligence-led activities founded on the principles set out in this policy.
Building and Energy
Policies
15 Dec 2020
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. However, gas...
Building and Energy
Brochure
09 Nov 2020
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020

Pages

Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl to 171.9 cpl; Caltex Woolworths, BP, 7-Eleven...
Consumer Protection
Media release
18 May 2021
Building and Energy seeking input from property owners with solar systems Focus on safety, compliance and experiences of WA’s solar industry Survey closes on 30 June WA’s electrical safety regulator is seeking feedback from customers who have had solar power systems installed at their properties. Building and Energy’s five-minute survey aims to improve understanding of the community’s experience...
Building and Energy
Media release
17 May 2021
Would you pay for something you’re entitled to get for free? Buying an extended warranty on new whitegoods, electronics or even a car could mean you’re doing exactly that. This is because products are automatically guaranteed in a number of ways under the Australian Consumer Law (ACL), which may apply even after the warranty period has lapsed. In the past two years, Consumer Protection has...
Consumer Protection
Media release
13 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 May 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 43 cpl to 171.9 cpl; 7-Eleven, BP, Caltex/Ampol and Caltex...
Consumer Protection
Media release
11 May 2021
Bedrooms by Aura and Simone Lockett fined $15,000 for failing to deliver Court orders six consumers be paid about $36,000 in compensation Affected consumers from around Australia ordered items online and via Facebook A Perth retailer of luxury designer furniture has been ordered to pay a total of $47,387.91 by the Perth Magistrates Court being a fine, costs and compensation after taking payments...
Consumer Protection
Media release
06 May 2021
Rivervale man fined $4,000 for dealing more than 40 vehicles with no licence Magistrate says licensing important for safety and protection of consumers Consumer Protection urges the community to report any illegal sales A Magistrate has reminded the community that the licensing of motor vehicle dealers in WA is “not just red tape” as he fined a Rivervale man $4,000 for illegal sales while being...
Consumer Protection
Media release
06 May 2021
ASIC has today released an information sheet for providers of debt management services that explains their new regulatory obligations, including the requirement to be licensed. The National Consumer Credit Protection Amendment (Debt Management Services) Regulations 2021 (Regulations), made on 29 April 2021, prescribe certain debt management services as a ‘credit activity’ for the purposes of the...
Consumer Protection
Media release
05 May 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 5 May 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Caltex and Coles Express hiking by 42-44 cpl to 169.9 cpl; BP to 168...
Consumer Protection
Media release
04 May 2021
Bouyden McKenzie takes up position in Consumer Protection’s Kalgoorlie office His experience in supporting and educating the community useful in new role Department’s presence in the region increases ability to deal with local issues Consumer Protection has appointed a new senior regional officer in Kalgoorlie to service the Goldfields region which covers an area as far as Northam, Esperance and...
Consumer Protection
Media release
04 May 2021
Candice Evans to lead the team in Consumer Protection’s Geraldton office Her experience in helping tenants will be useful in new role Consumer Protection’s presence in the region increases ability to deal with local issues Consumer Protection has appointed a new senior regional officer to service the region which covers Geraldton and an area as far as Carnarvon, the northern Wheatbelt around...
Consumer Protection
Media release
04 May 2021

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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