Consumer

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A ban on the manufacturing, supply, processing and installation of engineered stone benchtops, panels and slabs will commence throughout Australia from 1 July 2024. Traders must not enter into or continue contracts involving their supply after 30 June 2024. What is engineered stone? Engineered...
Your consumer rights
Even if you’re a handy renovator, never carry out electrical or gas fitting work yourself. DIY kills.
Check your gas fitter or electrical contractor is licensed Click here to use the online search
Electrical installations
The use, supply and manufacture of engineered stone slabs, panels and benchtops of engineered stone is now banned in Western Australia. Under the transition period, work of this nature carried out between 1 July 2024 and 31 December 2024 will be exempt from the prohibition, provided the work falls...
Silica
Here is what you need to know about the WA rent reforms: The next four reforms come into effect as of 29 July 2024. New forms will be available for pet and minor modification applications from 29 July 2024. Information and links for the Commissioner's determination process will be ready from 29...
Consultations
Liquified Petroleum (LP) gas cylinder adaptors that convert old Type 21 (POL) cylinder valves to new Type 27 (LCC27) banned in Western Australia Following a recent gas related incident resulting in serious injury, the Director of Energy Safety has issued a prohibition order (the Order) which took...
Gas appliances
When buying a recreational vehicle (RV) such as a caravan, camper trailer or camper van, you have different consumer rights depending whether you bought it from a private seller or a dealer. Either way, it’s important to understand there is no ‘cooling-off’ period in WA for RV purchases. This means...
Buying a vehicle or boat
Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions...
Gas appliances
Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. An animated has been produced to provide detailed information on the dispute...
Building complaints

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Publications

This publication is a snapshot of Building and Energy's activity for 2023.
Building and Energy
Reports
12 Jul 2024
The State Government is progressing initiatives to improve regulation around the short-term rental accommodation (STRA) sector, including the implementation of a register for STRA properties. These...
Building and Energy
Bulletin
27 Jun 2024
This gas information sheet is essential for builders, manufacturers and installers of blinds, and anyone renovating the alfresco area or using outdoor gas appliances such as barbeques and patio heaters.
Building and Energy
Fact sheet
13 Jun 2024
This fact sheet provides guidance on the requirement for building permits for private swimming pools and fences that form part of their safety barrier (pool fences). In Western Australia, private swimming pools with water that is more than 300mm deep must have a compliant safety barrier. Safety barriers help prevent the drowning deaths and injury of young children under the age of five years by restricting their access to the private swimming pool.
Building and Energy
Fact sheet
30 May 2024
An overview of building disputes for the month of April 2024.
Building and Energy
Reports
17 May 2024
Industry Bulletin 162 has been issued to advise the Building Amendment Regulations 2024 were published 17 April 2024 on the WA legislation website and have commenced operation.
Building and Energy
Bulletin
03 May 2024
An overview of building disputes for the month of March 2024.
Building and Energy
Reports
29 Apr 2024
An overview of building disputes for the month of February 2024.
Building and Energy
Reports
08 Apr 2024
An overview of building disputes for the month of January.
Building and Energy
Reports
08 Mar 2024
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
26 Feb 2024

Pages

Announcements

Buying new furniture can be exciting, but it’s important to install your new item, securely, to prevent it from toppling over and causing serious injury or even death. Furniture, such as chests of drawers, wardrobes, bookcases, cabinets, TV or entertainment units or other tall items, can pose serious risks and potentially tragic outcomes. Young children, especially, can try to climb on, or pull...
Consumer Protection
Media release
19 Jul 2024
A Pinjarra tradesman who took upfront deposits for fencing jobs but failed to carry out the work has been fined by the Armadale Magistrates Court, following action from Consumer Protection.
Consumer Protection
Media release
18 Jul 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 July 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
16 Jul 2024
Our TV screens, in-boxes and devices have been overflowing with End of Financial Year (EOFY) sales pitches – and you might be one of the thousands of people who snapped up a bargain-priced home appliance or some new furniture. But did you also agree to buy an ‘extended warranty’ on your purchase? Extended warranties are often sold to consumers by retailers as an added ‘peace of mind’ to cover...
Consumer Protection
Media release
16 Jul 2024
The Building Services Board has refused to renew the building contractor registration of Atalla Abbas (BC101011, expired), trading as Consbuild Developments , on financial grounds. The Board’s decision follows a similar ruling in March against Mr Abbas’ other building contractor business, Beyond Builders Pty Ltd (BC103289, expired). In both cases, the Board was not satisfied the applicants met...
Building and Energy
Media release
12 Jul 2024
Western Australians are being urged to be vigilant of payment redirection scams with losses this year already exceeding figures from 2023.
Consumer Protection
Media release
11 Jul 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 10 July 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Consumer Protection
Media release
09 Jul 2024
The cooler weather has finally arrived and this usually means staying warm by using products like heaters, wheat/heat packs, hot water bottles and electric blankets, or even sitting near a cosy fire. Consumer Protection is reminding people there are safety risks with many winter products and if not careful, they could pose a fire hazard to your home. Winter is also a time to be aware of mould in...
Consumer Protection
Media release
09 Jul 2024
A zero-tolerance approach continues to be taken towards ticket scalpers ahead of the upcoming Ultimate Fighting Championship (UFC) 305 event, as 16 individuals were fined $2,000 each for re-selling tickets to last November’s Coldplay concerts at illegal mark-ups.
Consumer Protection
Media release
05 Jul 2024
The Building Commissioner is reminding WA consumers that only registered painting contractors can legally carry out paid painting work valued at $1,000 or more. The message follows Building and Energy’s prosecution of a Mandurah tradesman who was fined $3,500 and ordered to pay more than $500 in costs for working without the required painter registration, which he had not held for six years...
Building and Energy
Media release
03 Jul 2024

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Subscribe to Topics

Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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