Consumer

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Even if you’re a handy renovator, never carry out electrical or gas fitting work yourself. DIY kills.
Check your gas fitter or electrical contractor is licensed Click here to use the online search
Electrical installations
On 13 December 2023, the National Work Health and Safety ministers unanimously agreed to ban the use, supply and manufacture of all engineered stone which is mainly used to make benchtops. Following this decision: From 1 July 2024 the use, supply and manufacture of engineered stone slabs, panels...
Silica
Liquified Petroleum (LP) gas cylinder adaptors that convert old Type 21 (POL) cylinder valves to new Type 27 (LCC27) banned in Western Australia Following a recent gas related incident resulting in serious injury, the Director of Energy Safety has issued a prohibition order (the Order) which took...
Gas appliances
When buying a recreational vehicle (RV) such as a caravan, camper trailer or camper van, you have different consumer rights depending whether you bought it from a private seller or a dealer. Either way, it’s important to understand there is no ‘cooling-off’ period in WA for RV purchases. This means...
Buying a vehicle or boat
Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions...
Gas appliances
Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. An animated has been produced to provide detailed information on the dispute...
Building complaints
This document provides guidance for the safety requirements of clause 6.3.2 Restriction of stowed appliances of AS/NZS 5601.2:2020 and how it applies to gas cooking appliances installed to external slide out kitchens in caravans and camper trailers (recreational vehicles).
Information for industry
An overview of the number and type of complaints received, average time taken to close and the decisions/outcomes achieved for each month. Annual reports Annual building disputes report 2022-23 2024 January 2024 February 2024 March 2024 April 2024 2023 January 2023 February 2023 March 2023 April...
Building complaints

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Publications

This fact sheet provides guidance on the requirement for building permits for private swimming pools and fences that form part of their safety barrier (pool fences). In Western Australia, private swimming pools with water that is more than 300mm deep must have a compliant safety barrier. Safety barriers help prevent the drowning deaths and injury of young children under the age of five years by restricting their access to the private swimming pool.
Building and Energy
Fact sheet
30 May 2024
An overview of building disputes for the month of April 2024.
Building and Energy
Reports
17 May 2024
Industry Bulletin 162 has been issued to advise the Building Amendment Regulations 2024 were published 17 April 2024 on the WA legislation website and have commenced operation.
Building and Energy
Bulletin
03 May 2024
An overview of building disputes for the month of March 2024.
Building and Energy
Reports
29 Apr 2024
An overview of building disputes for the month of February 2024.
Building and Energy
Reports
08 Apr 2024
An overview of building disputes for the month of January.
Building and Energy
Reports
08 Mar 2024
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
26 Feb 2024
An overview of building disputes for the month of December 2023.
Building and Energy
Reports
22 Jan 2024
An overview of building disputes for the month of November 2023.
Building and Energy
Reports
22 Dec 2023
Section 1: Strategic plan for commissioning community services Background In August 2022, the WA Government released the State Commissioning Strategy for Community Services (Strategy) with the...
Consumer Protection
Reports
21 Dec 2023

Pages

Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 June 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 35 cents per...
Consumer Protection
Media release
11 Jun 2024
The number of consumer complaints relating to studio photography businesses has risen sharply in 2024, prompting Consumer Protection to issue a warning.
Consumer Protection
Media release
11 Jun 2024
If you’ve been waiting for a reason to rent out your empty property, this is it. The State Government will pay you $5,000 to bring your vacant house, apartment, villa or unit to the long-term rental market for West Aussies to lease.
Consumer Protection
Media release
07 Jun 2024
Used car buyers now have more confidence that the vehicles they purchase from dealers are safe and reliable, with new regulations taking effect that tighten-up sales of written-off vehicles.
Consumer Protection
Media release
07 Jun 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 5 June 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents per...
Consumer Protection
Media release
04 Jun 2024
Rent bidding is now banned, tenants have stronger rights to fight back against retaliatory action by landlords and undercover officers from Consumer Protection will be checking to make sure landlords and agents are doing the right thing.
Consumer Protection
Media release
30 May 2024
Consumer Protection is urging Western Australian families to avoid doing business with an au pair placement provider that has allegedly taken $37,219 from unhappy customers.
Consumer Protection
Media release
30 May 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 May 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
28 May 2024
Behind the spotlight of gorgeous glamour shots, tender newborn photos and loving family portraits can be a dark reality. Unfortunately, some studio photography businesses behave like predators waiting to lure customers in with fake prizes, false promotions or “heavily discounted packages” that end up costing thousands. Last year, Consumer Protection received eight complaints about studio...
Consumer Protection
Media release
23 May 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 May 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per litre (...
Consumer Protection
Media release
21 May 2024

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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