Consumer

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The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
Consumer Justice Strategy 2021-25
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Dividing fences
Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act so it is best to approach the owner of the adjoining land first. The Act does not specify the requirements for obtaining quotes, however, having quotes and a clear understanding of...
Dividing fences
In this case you will need to contact the Magistrates Court before building the fence. If you can satisfy the court that you have made reasonable enquiries to locate the owner and have issued the required notification, the court may make an order authorising the owner to construct a fence of a kind...
Dividing fences
Except where there is an agreement or a court order in place, you cannot recover any of the costs from the adjoining land that is vacant for constructing a sufficient fence unless or until the current owner of the adjoining land: has completed a substantial building or structure on the land; has...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Dividing fences
Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
The following organisations may be able to help you when you have a dispute or complaint. Categories: consumer protection agencies legal services various industry areas While this list highlights selected contacts in each category, there are others available. Consumer protection agencies Consumer...
Complaints
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations

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Publications

Current version of the Notice of cessation – Multiple properties (building work) form.
Building and Energy
Form – application
02 Sep 2021
Print the PDF and keep it in your vehicle so you have it handy when you need it. Get prepared before being involved in a car accident or roadside breakdown situation. The first tow truck doesn’t have...
Consumer Protection
Fact sheet
04 Aug 2021
The current, Australia-wide shortage of building materials and skilled trades is impacting the residential construction industry in Western Australia. Supply of building materials has been affected...
Building and Energy
Fact sheet
23 Jul 2021
Consultation Regulatory Impact Statement 4 (CRIS 4) is the final in a series of four consultation papers on implementing the recommendations made in the Statutory Review of Retirement Villages...
Consumer Protection
Consultations / public comment
23 Sep 2021
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 (the Act) – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
31 May 2021
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021

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Announcements

44 extra Christmas shopping hours to boost retail sales Shop early and locally to avoid disappointment due to COVID-19 delivery delay Australia Day public holiday trading also extended by four hours The McGowan Government is encouraging WA consumers to shop early and locally this year, with 44 extra hours of trading for general retail shops in Perth approved for the Christmas and New Year period...
Consumer Protection
Media release
15 Oct 2021
Revamped website with new search and mapping features now online Finding the cheapest fuel will be quick and easy A new logo to celebrate the 20th anniversary of FuelWatch A revamped FuelWatch website has been launched with enhanced search and interactive mapping features which will make it quick and easy for WA motorists to find the cheapest fuel sites in their area. The mobile-friendly website...
Consumer Protection
Media release
15 Oct 2021
If you’ve been looking to buy a shipping container for storage, transport or even to live in, it’s important to watch-out for scammers making leaky promises. WA ScamNet at Consumer Protection is aware of ten victims who have lost $35,500 after they responded to online adverts for discounted shipping containers and transferred money to several websites that turned out to be fake. The victims were...
Consumer Protection
Media release
14 Oct 2021
Tickets for major concerts being re-sold in breach of new laws Several online ticket re-selling sites under investigation Consumers advised to buy tickets only from authorised agents Ticket sales for upcoming major concerts to be held in Perth next year are now in Consumer Protection’s sights after reports that tickets are being sold at prices not allowed under WA’s new ticket scalping laws...
Consumer Protection
Media release
14 Oct 2021
Changes to pricing pattern see a disruption to the usual weekly petrol price cycle Indications that major outlets may be creating a fortnightly cycle as others follow FuelWatch monitoring prices to confirm if the new cycle is established long-term FuelWatch reports a disruption to the usual petrol price cycle in Perth with price hikes now appearing to occur fortnightly instead of weekly. For...
Consumer Protection
Media release
12 Oct 2021
Children’s toys that light up and make noise are supposed to be fun, but lurking within many of these devices are a hidden danger – button batteries. If young children gain access to just one button battery and ingest it, they may suffer internal burn injuries, which can result in serious illness and even death. That’s why it’s crucial for button batteries to be properly and adequately secured...
Consumer Protection
Media release
30 Sep 2021
There’s a vast army of people in the Western Australian community dedicating their lives to helping consumers and tenants, and now is a golden opportunity for them to shine. With nominations currently open for the Consumer Protection Awards 2022, I would urge advocates and promoters of consumer rights to step forward and lodge an online application before the closing date. The awards shine a...
Consumer Protection
Media release
07 Oct 2021
Building & Energy and DFES urge home owners to check smoke alarm dates All smoke alarms should be replaced after 10 years Updated fact sheet on smoke alarm laws for selling, leasing and hiring dwellings WA’s building and fire safety authorities have joined forces to remind home owners that all smoke alarms should be replaced when they are 10 years old. Building & Energy and the Department...
Building and Energy
Media release
07 Oct 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 174.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 6 October 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by 45 cpl up to 183.9 cpl; BP and Coles Express up to 181...
Consumer Protection
Media release
05 Oct 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 17 cents per litre (cpl) to 163.0 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 September 2021, some branded retailers are making large hikes to their ULP price: Coles Express hiking by 39 cpl up to 181.9 cpl; 7-Eleven and BP...
Consumer Protection
Media release
28 Sep 2021

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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