Consumer

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When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators that connect consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the platform...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
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Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
08 Feb 2018
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
08 Feb 2018
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
08 Feb 2018
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
08 Feb 2018
Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
EnergySafety
Information
09 Jan 2018
21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017
24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
21 Nov 2017

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Announcements

Consumer Protection is urging retailers of iTunes gift cards to do more to enforce limits on sales to scam victims, who are mostly elderly, and to erect warning signs at the point of sale. The call comes after a report of yet another huge loss by a Bunbury couple in their 70’s who last week reported purchasing $23,900 in iTunes cards after receiving a call from scammers claiming to be from...
Consumer Protection
Media release
15 Feb 2018
Car owners are being urged to be aware of their rights and car dealers to be aware of their obligations when selling vehicles by consignment. Following a Consumer Protection investigation, charges have been laid against Perth motor vehicle dealer Luxuride Pty Ltd , trading as Luxuride of West Perth, and its Director Nicholas Ngo for allegedly failing to comply with laws relating to selling...
Consumer Protection
Media release
15 Feb 2018
February is often the time of year associated with all things romantic because of Valentine’s Day celebrations so consumer affairs regulators across the country are reminding online daters to be careful with their information while looking for love. Australians lost $20.2 million in dating and romance scams in 2017, with most scammers targeting people on social media, email or websites. This was...
Consumer Protection
Media release
13 Feb 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 146.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 February 2018, all Coles Express sites are increasing their ULP price to 151.9 cpl (an increase 22 cpl). Most 7-Eleven, Puma, BP, Caltex and Caltex Woolworths are increasing...
Consumer Protection
Media release
12 Feb 2018
Consumer Protection will host a series of free workshops throughout the South West to explain the new requirements of the Associations Incorporation Act , which applies to more than 18,000 not-for-profit groups across the State including associations and clubs. The workshops will run from late February to May in various locations. The Western Australian Associations Incorporation Act 2015 became...
Consumer Protection
Media release
12 Feb 2018
Consumers are again being warned to be cautious in their dealings with unregistered builder Mark Edward Straw, who may also be using the alias Mark Edward James and is trading as Complete Ceilings and Renovations Pty Ltd.
Building Commission
Media release
09 Feb 2018
Legal action by US authorities against Western Union could result in compensation being paid to thousands of WA scam victims who made payments via the international money transfer service over a 13 year period. The US Department of Justice (DOJ) has issued a penalty of US$586 million to Western Union for aiding fraud, with the funds being used to refund scam victims throughout the world. This...
Consumer Protection
Media release
08 Feb 2018
The owner of a Mandurah retirement village has been fined $5,000 by the Perth Magistrates Court for failing to provide specific information to prospective residents prior to them signing contracts. Stephen Graeme May of Mosman Park owns the Willow Creek Mews retirement village in Greenfields, near Mandurah. He pleaded guilty on 31 January 2018 and was fined over breaches of the Retirement...
Consumer Protection
Media release
07 Feb 2018
A fencing contractor has been fined $2,000 by the Perth Magistrates Court and ordered to pay compensation of $1,000 to a Gooseberry Hill consumer after taking a deposit but failing to do the work. Samuel Michael Gossage of Thornlie, trading as Sam’s Handyman and Fencing Services (unregistered), was also ordered to pay costs of $2,000 when he pleaded guilty on 2 February 2018 to breaching the...
Consumer Protection
Media release
06 Feb 2018
Valentine’s Day is the traditional time of the year when people express their love for each other but, for many, it can be a disappointing and frustrating experience. Every year, Consumer Protection receives many complaints from people who have ordered flowers online for their loved ones only to find that they turn up late, if at all, or even dead on arrival. In 2017, a total of 42 complaints...
Consumer Protection
Media release
06 Feb 2018

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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