Consumer

Topics

If you are considering prepaying for a funeral, either for yourself or on behalf of someone else, know your rights under the Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code). The code will start on 1 March 2021. Terms used in the code listed below may be useful if you...
Services
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Mines, Industry Regulation and Safety...
Plumbing complaints
A new mandatory code of practice for Western Australia's prepaid funeral industry will come into effect on March 1, 2021. This code will ensure that the funds from prepaid funeral contracts will be managed within secure investments under the name of the client until they are required. New prepaid...
Business tools
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holidaymakers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
Consultation status: CLOSED Submissions closed at 5pm on 22 September 2020 . We encourage consumers, people involved WA’s accident towing industry and motor vehicle insurers to let us know their views about options for reforming the accident towing industry. Your feedback in response to this...
Consultations
A review of the Fair Trading (Fitness Industry Code of Practice) Regulations 2010 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider: the current and emerging issues in the sector; and whether there is an ongoing need for industry specific...
Decision regulatory impact statements
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. It can...
Servicing, repair and towing

Pages

Publications

This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020
A person may make a complaint to the Plumbing Inspectorate of Building and Energy that may warrant an inspection or investigation for a potential legislative or plumbing standard breach of the...
Building and Energy
Form – application
11 Sep 2020
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020
Consumer Protection completed a review of the Fair Trading (Fitness Industry Code of Practice) Regulations 2010 (the Code). The Code sets out specific standards of conduct for the Western Australia (...
Consumer Protection
Reports
22 Jul 2020
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945. The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
16 Jun 2020
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020

Pages

Announcements

The cooling off period for fitness industry contracts will increase to seven days from the current 48 hours under an updated mandatory Code of Practice that will come into effect on 1 July 2021. The new Code, to be part of the Fair Trading Act, will be expanded to include other fitness service providers apart from traditional gyms, such as personal trainers and group exercise organisers. Clearer...
Consumer Protection
Media release
01 Oct 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 30 September 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 44 cpl up to 147.9 cpl; Caltex up to 145.9 cpl;...
Consumer Protection
Media release
29 Sep 2020
Next stage of grant helps tenants and landlords still affected by COVID-19 Tenants who received grant and are still in hardship can apply again Rent relief of up to $2,000 will be paid directly to landlords Western Australian tenants struggling financially after losing their jobs will have a second chance to claim the State Government's rent relief grant, helping renters and their landlords...
Consumer Protection
Media release
25 Sep 2020
It’s a scenario many of us are familiar with – you’re at home and there’s a knock on the front door, which you open to be greeted by a salesperson wanting to sell you something. This may not be a welcome sight, so it’s worth knowing that there’s a simple way to stop uninvited salespeople showing up on your door-step – by displaying a ‘Do Not Knock' sticker at your front door or gate. Consumer...
Consumer Protection
Media release
24 Sep 2020
Calling all contenders for the 2021 Consumer Protection Awards, we are now open for nominations. Nominations can be for an individual or organisation that has contributed to raising community awareness of consumer rights and safety as an advocate, educator or in another relevant role, including within the media. The 2020 winners were an Executive Director who oversees 28 community legal centres;...
Consumer Protection
Media release
24 Sep 2020
An East Victoria Park real estate agency that failed to lodge 19 tenancy bonds on time was fined $18,000 by the Perth Magistrates Court on 18 September 2020. Verse (Aust) Pty Ltd , trading as Verse Property , pleaded guilty to breaching the Residential Tenancies Act by failing to lodge with the Bond Administrator the 19 bonds from 16 properties it managed as soon as practicable, or in any event,...
Consumer Protection
Media release
23 Sep 2020
The regulator responsible for enforcing swimming pool safety barrier standards has commended the WA community for achieving zero toddler drowning deaths in 2019/2020. The Building and Energy division of the Department of Mines, Industry Regulation and Safety (DMIRS) believes the results featured in the Royal Life Saving’s National Drowning Report show that local government pool barrier...
Building and Energy
Media release
23 Sep 2020
Building and Construction Industry (Security of Payment) Bill 2020 to be introduced into State Parliament Delivering an election commitment to provide a fairer system for those carrying out construction work or supply related goods and services in WA Bill improves security of payment across the WA building and construction industry New laws to bolster the confidence of all participants in Western...
Building and Energy
Media release
23 Sep 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 29 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 23 September 2020, most branded retailers are hiking their ULP price: Caltex hiking by up to 43 cpl up to 145.9 cpl; Caltex Woolworths and Coles...
Consumer Protection
Media release
22 Sep 2020
A Nedlands catering company and its Director have been ordered by the Perth Magistrates Court to pay more than $20,000 in fines, costs and consumer compensation after failing to turn up at a wedding reception and botching a birthday celebration. Eat Street Enterprises Pty Ltd , trading as Ole Paella Catering, and sole Director Bradley John Lamb were fined $3,500 each for breaching the Australian...
Consumer Protection
Media release
18 Sep 2020

Pages

Subscribe to Topics

Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
Subscribe to RSS - Consumer