Consumer

Topics

Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations
If your electricity has been interrupted, a portable generator can be a convenient way to maintain power to some appliances. However, it can pose serious health and safety risks if not installed or used correctly. To safely use a generator to power your house or office electrical installation you...
Electrical appliances
Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
When you sign a contract to purchase for a car, caravan, camper trailer or campervan , 4WD, motorbike, truck, or a commercial vehicle, a dealer must provide you with a contract. There is no cooling off period on contracts when buying one of the above from a dealer in Western Australia. If you sign...
Buying a vehicle
Consumer Protection, a division of the Department of Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia.From the simple act of purchasing the weekly groceries at the supermarket to the complexities of...
About us
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Gas needs to be treated with extra caution in caravans and used away from tents. Without the correct care,...
Gas appliances
The vocational education and training (VET) FEE-HELP scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Aboriginal consumers
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations

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Publications

The current, Australia-wide shortage of building materials and skilled trades is impacting the residential construction industry in Western Australia. Supply of building materials has been affected...
Building and Energy
Fact sheet
23 Jul 2021
Consultation Regulatory Impact Statement 4 (CRIS 4) is the final in a series of four consultation papers on implementing the recommendations made in the Statutory Review of Retirement Villages...
Consumer Protection
Consultations / public comment
09 Jun 2021
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 (the Act) – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
31 May 2021
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

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Announcements

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 166.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 42 cpl up to 179.9 cpl; Coles Express up to 177.9 cpl; Caltex...
Consumer Protection
Media release
20 Jul 2021
Consumer Protection has issued advice for customers of SFG Relocations Pty Ltd , formerly trading as Wridgways Australia Pty Ltd , who are affected by the liquidation of the company. The company was part of a group that provided logistics, removal and warehousing services to customers within Australia and overseas. Blair Pleash of Hall Chadwick Chartered Accountants was appointed Court Liquidator...
Consumer Protection
Media release
14 Jul 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 14 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 42 cpl up to 178.9 cpl; Caltex Woolworths and Caltex/Ampol up to...
Consumer Protection
Media release
13 Jul 2021
Business operator takes consumer payments but fails to complete or deliver Aircon and trailer businesses promoted on Facebook Mr Feisst refuses to cooperate to resolve a large number of complaints A Perth man who offers air conditioning installations and repairs as well as custom-built vehicle trailers has been taking consumers’ money but fails to complete the work or supply any goods or services...
Consumer Protection
Media release
13 Jul 2021
Roll-out of LCC27 valves and appliance connections for small LPG cylinders Safety features protect against gas leaks and fires Existing appliance connections are compatible and can still be used Users of barbecues and other LPG appliances can expect to see a new type of cylinder valve and appliance connection available as a safer design is phased in over coming months. Cylinders with the current...
Building and Energy
Media release
07 Jul 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 165.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 7 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 44 cpl up to 178.9 cpl; 7-Eleven and Caltex Woolworths up to 177.9...
Consumer Protection
Media release
06 Jul 2021
Cooling off period for fitness industry contracts now seven days Terms and conditions of contracts and pricing made clearer New mandatory Code of Conduct to prevent high pressure sales tactics New rules that cover an expanded fitness industry in WA are now in effect, giving consumers a longer cooling off period, clearer contracts and notice prior to automatic renewals. The updated mandatory Code...
Consumer Protection
Media release
01 Jul 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 164.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 30 June 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Coles Express and BP hiking by between 42-44 cpl up to 175.9 cpl...
Consumer Protection
Media release
29 Jun 2021
A high number of unresolved consumer complaints prompts a public warning Business fails to collect skip bins within the agreed time of up to a week Some angry customers have been waiting for many months for pick-ups A warning from Consumer Protection has been issued about a Perth skip bin supplier that fails to pick up the bins within the promised timeframe and, in one case, has failed to deliver...
Consumer Protection
Media release
25 Jun 2021

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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