Consumer

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Liquified Petroleum (LP) gas cylinder adaptors that convert old Type 21 (POL) cylinder valves to new Type 27 (LCC27) banned in Western Australia Following a recent gas related incident resulting in serious injury, the Director of Energy Safety has issued a prohibition order (the Order) which took...
Gas appliances
When buying a recreational vehicle (RV) such as a caravan, camper trailer or camper van, you have different consumer rights depending whether you bought it from a private seller or a dealer. Either way, it’s important to understand there is no ‘cooling-off’ period in WA for RV purchases. This means...
Buying a vehicle or boat
Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions...
Gas appliances
Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. An animated has been produced to provide detailed information on the dispute...
Building complaints
This document provides guidance for the safety requirements of clause 6.3.2 Restriction of stowed appliances of AS/NZS 5601.2:2020 and how it applies to gas cooking appliances installed to external slide out kitchens in caravans and camper trailers (recreational vehicles).
Information for industry
An overview of the number and type of complaints received, average time taken to close and the decisions/outcomes achieved for each month. Annual reports Annual building disputes report 2022-23 2024 January 2024 2023 January 2023 February 2023 March 2023 April 2023 May 2023 June 2023 July 2023...
Building complaints
Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. This video provides detailed information on the dispute resolution process...
Building complaints
These information sheets provide information on how human factors can contribute to a sequence of events that lead to a major incident and how the inclusion of human factors can assist major hazard facility operations. Case study chemical release This case study is based on the fire and a series of...
Human factors

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Publications

An overview of building disputes for the month of January.
Building and Energy
Reports
08 Mar 2024
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
26 Feb 2024
An overview of building disputes for the month of December 2023.
Building and Energy
Reports
22 Jan 2024
An overview of building disputes for the month of November 2023.
Building and Energy
Reports
22 Dec 2023
Section 1: Strategic plan for commissioning community services Background In August 2022, the WA Government released the State Commissioning Strategy for Community Services (Strategy) with the...
Consumer Protection
Reports
21 Dec 2023
This Report is the fifth annual report on the progress of local governments’ pool inspection programs and is in response to recommendation 7 of the Ombudsman WA report Investigation into ways to...
Building and Energy
Reports
08 Dec 2023
An overview of building disputes for the month of October 2023.
Building and Energy
Reports
17 Nov 2023
This complaint from is to be lodged on behalf of a person or entity, or during a complaints process where parties select another person to act on their behalf.
Building and Energy
Form – application
26 Oct 2023
An overview of building disputes for the month of September 2023.
Building and Energy
Reports
16 Oct 2023
Important guidance for beginning the building process including tips for choosing a builder and signing your home building work contract. Available in Chinese Simplified (Mandarin), Vietnamese,...
Building and Energy
Fact sheet
07 Nov 2023

Pages

Announcements

Consumer Protection Awards celebrating consumer champions Awards recognise individuals and groups who work to advance consumer rights in Western Australia A project helping keep people with disabilities in their homes and a financial counsellor working with vulnerable Aboriginal communities are among the winners of the 2024 Consumer Protection Awards. The 20th anniversary ceremony, which...
Consumer Protection
Media release
15 Mar 2024
Facebook Marketplace, Gumtree, eBay, garage sales and even swap meets can be brimming with a treasure trove of bargains. However, a bargain you buy today could cost you tomorrow. Buying items through private sellers requires caution to avoid potential issues that may not be covered by Australian Consumer Law (ACL). When you buy goods privately there is a risk they may not work as they should or...
Consumer Protection
Media release
14 Mar 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 13 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
12 Mar 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Consumer Protection
Media release
05 Mar 2024
A lot of us love a bit of online shopping. The convenience and fast delivery times are all part of the lure. Online stores like Temu, Amazon and Shein are great for a bargain but who do you approach to get help when delivery is delayed or even worse… it never arrives? Based on the complaints Consumer Protection receives, we know a lot of people believe they need to take delivery issues up with...
Consumer Protection
Media release
29 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
27 Feb 2024
Deepfake videos and voice impersonations are now a chilling reality. Scammers are weaponising artificial intelligence (AI) to create convincing video and audio of well-known people, work colleagues, family members or even someone you have fallen in love with online. Consumer Protection’s ScamNet is predicting the use of AI voice and video cons to be an emerging scam feature to watch out for this...
Consumer Protection
Media release
21 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 21 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
20 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 14 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
13 Feb 2024
Sending your loved one wilted flowers on Valentine’s Day probably won’t get you the reaction you were hoping for. Before you get a bunch of dead roses thrown in your face, Consumer Protection hopes there’s time to explain you have rights under Australian Consumer Law (ACL). Consumer guarantees kick in on products purchased through Australian-based stores, including online. When a V-Day gift...
Consumer Protection
Media release
12 Feb 2024

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Subscribe to Topics

Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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