Consumer

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Who can make a plumbing work complaint? Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be considered in the first instance. If building work is affected by...
Plumbing, building service, and home building contract complaints
The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
Consumer Justice Strategy 2021-25
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Dividing fences
Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act so it is best to approach the owner of the adjoining land first. The Act does not specify the requirements for obtaining quotes, however, having quotes and a clear understanding of...
Dividing fences
In this case you will need to contact the Magistrates Court before building the fence. If you can satisfy the court that you have made reasonable enquiries to locate the owner and have issued the required notification, the court may make an order authorising the owner to construct a fence of a kind...
Dividing fences
Except where there is an agreement or a court order in place, you cannot recover any of the costs from the adjoining land that is vacant for constructing a sufficient fence unless or until the current owner of the adjoining land: has completed a substantial building or structure on the land; has...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Dividing fences
Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
The following organisations may be able to help you when you have a dispute or complaint. Categories: consumer protection agencies legal services various industry areas While this list highlights selected contacts in each category, there are others available. Consumer protection agencies Consumer...
Complaints

Pages

Publications

Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2020-21. This Report is the third annual report on the progress of local governments’ pool inspection programs and is in response to recommendation 7 of the Ombudsman WA report Investigation into ways to prevent or reduce deaths of children by drowning , tabled in Parliament on 23 November 2017.
Building and Energy
Reports
03 Nov 2021
As part of its function, Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship issues in connection with a regulated building services and...
Building and Energy
Fact sheet
22 Oct 2021
This guide to your rights when shopping answers many common consumer questions and explains your rights under the Australian Consumer Law (ACL). What if a supermarket scanner charges me too much?...
Consumer Protection
Fact sheet
21 Oct 2021
Misleading behaviour Misleading or deceptive behaviour is when a shop owner or trader presents an incorrect view about the price, value or quality of goods or services to you. A shop owner can break...
Consumer Protection
Fact sheet
21 Oct 2021
Estimates and quotes are different ways of putting a price on a job or service before the job is done. What is a quote? A quote is the total amount a tradesperson agrees it will cost to do a job or...
Consumer Protection
Fact sheet
21 Oct 2021
When buying expensive goods, including fridges, washing machines and televisions, there are many options available to help you make these purchases. Saving If you know you’re going to have to come up...
Consumer Protection
Fact sheet
21 Oct 2021
Before you buy a mobile phone or sign up to a contract you should be aware of these 10 things. 1. Shop around Look at many different types of plans, pre-paid, capped and monthly because call costs...
Consumer Protection
Fact sheet
21 Oct 2021
What is book-up? Book-up is short term credit offered by a shop owner that lets you buy goods or services and pay for them later. Some shop owners will charge a fee for allowing you to use book-up...
Consumer Protection
Fact sheet
20 Oct 2021
Experience tells us rogue traders are deliberately preying on indigenous consumers either door-to-door or over the phone in a telemarketing style. Don’t Come Knocking - The Australian Consumer Law...
Consumer Protection
Promotions
20 Oct 2021
Current version of the Notice of cessation – Multiple properties (building work) form.
Building and Energy
Form – application
02 Sep 2021

Pages

Announcements

Christmas may be a time for giving, but there’s one type of person you wouldn’t want to reward with a free gift this festive season – a scammer. Unfortunately that has been the outcome for about 200 Western Australians so far in 2021, who reported to WA ScamNet that they had been tricked out of almost $700,000 while shopping online. The fake websites and social media pages have pretended to sell...
Consumer Protection
Media release
25 Nov 2021
Reports of landlords and agents flouting laws with unannounced visits Warning for owners and agents to follow the legal procedures for visits Tenants urged to lodge complaints against offending landlords and agents Consumer Protection is concerned about reports of private landlords and property managers carrying out surprise visits on their tenants, calling on them to comply with their legal...
Consumer Protection
Media release
25 Nov 2021
With the busy shopping season upon us, there’s no doubt that gift cards or vouchers can be an easy present idea for those hard-to-please friends and family members. While we believe that gifting cash is ultimately a safer option, if you are planning to buy a gift card this festive season, don’t forget that the national rules have changed to give the recipient at least three years to use it. The...
Consumer Protection
Media release
18 Nov 2021
Gift cards must be valid for at least three years from date of purchase Recommendation that cards are redeemed quickly to minimise risks Risks include business closures and lost or stolen cards Consumers either buying or receiving gift cards are reminded that national laws provide for a minimum three year expiry period, but there may still be risks involved. The risks, warns Consumer Protection,...
Consumer Protection
Media release
17 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
16 Nov 2021
With fuel prices recently hitting record-highs and Perth’s petrol price cycle changing from weekly to fortnightly, it’s a particularly important time for consumers to have the information they need to save money at the bowser. That’s where our free FuelWatch service can help, with a revamped website containing interactive mapping features that makes it quick and easy for WA motorists to find the...
Consumer Protection
Media release
11 Nov 2021
WA online shoppers fall victim to fake websites and social media pages 200 WA victims lose almost $700,000 to online shopping scams in 2021 Popular consumer items offered at very low prices as bait to trap consumers Fake websites and social media pages are tricking online shoppers into buying products that they will never receive and Consumer Protection is warning Western Australians not to...
Consumer Protection
Media release
11 Nov 2021
When a service you’ve received isn’t up to scratch, or a product you’ve bought doesn’t work as it should, you may wish to seek a remedy from the business that supplied it. Before contacting Consumer Protection for help, it is always important to try to resolve the matter yourself. This is because in most cases an issue with a business or trader can be resolved pretty quickly just by explaining...
Consumer Protection
Media release
04 Nov 2021
Removalist fined $3,000 for falsely claiming membership of industry association Association’s logo and statement appeared on two identical business websites False affiliation claims detrimental to consumers and the industry representative A $3,000 fine has been handed to a Brabham removalist by the Perth Magistrates Court for making a false claim that his business was affiliated with a...
Consumer Protection
Media release
04 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
02 Nov 2021

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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