Consumer

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Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Building Commission is developing a range of videos for industry and consumers. Below is a list of videos currently available for viewing. Videos The role of the building surveyor in checking smoke control systems (Part 1) A presentation by Jeff Froster, Froster Engineering on the role of the...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers

Pages

Publications

An audit of contractor and product performance in the construction of fire walls at the new Perth Children’s Hospital.
Building Commission
Reports
23 Oct 2017
The department's final annual report for 2016-2017 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
16 Oct 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017
A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. When to use this form All...
Consumer Protection
Form – notification
06 Oct 2017

Pages

Announcements

The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 140.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 October 2017, most Caltex Woolworths sites are increasing their ULP price by 29 cpl to 144.9 cpl. Most 7-Eleven, BP, Caltex, Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
23 Oct 2017
Westech Surfacing Pty Ltd was fined a total of $4,300 at the Narrogin Magistrates Court on 18 October 2017 with an arrest warrant issued for the company’s sole Director Mr William Orchard who failed to appear. The company was convicted of all charges in their absence for offences relating to the supplying and laying of bitumen for a driveway resurfacing at a property in Beverley in November 2015...
Consumer Protection
Media release
23 Oct 2017
The Building Commission’s supplementary audit of Perth Children’s Hospital (PCH) fire walls has found isolated areas of non-compliance but no systemic issues that pose an ongoing concern for the safety of occupants.
Building Commission
Media release
23 Oct 2017
As the weather warms up householders often start thinking about getting their homes ready for some outdoor entertaining with a new paint job or general tidy up. This is also the time of year that travelling salespeople start approaching householders and businesses. There has been a report of advertising for roof painting being placed around Bunbury, so Consumer Protection is reminding all...
Consumer Protection
Media release
20 Oct 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 138.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 October 2017, most 7-Eleven, Caltex Woolworths, Caltex, BP, Puma and Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of between 24 and 32 cpl)...
Consumer Protection
Media release
16 Oct 2017
Glossy travel brochures with fake scratchies are arriving in the mailboxes of WA residents with at least one of the two cards enclosed declaring a $US190,000 win. Consumer Protection warns residents that the Get It On Holiday travel brochure and scratchie cards are a scam designed to gain personal information from the supposed ‘winners’ who will then be asked to pay fees upfront before receiving...
Consumer Protection
Media release
10 Oct 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 138.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 October 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 142.9 cpl (increasing between 25 cpl and 28 cpl)...
Consumer Protection
Media release
09 Oct 2017
Consumer Protection has made two new appointments to its regional offices which enforce the Department’s commitment to service the needs of all consumers no matter where they live in WA. Tom Chapman has been appointed as senior regional officer in Broome while Annetta Bellingeri has taken up a new position as South West regional coordinator in the Bunbury office. Tom Chapman was a financial...
Consumer Protection
Media release
09 Oct 2017
A butane gas lighter which recently exploded and injured a Donnybrook woman has been recalled from sale. The supplier of the Trio jet lighter in Queensland has voluntarily agreed to withdraw the item from sale with a notice expected to be posted soon on the recalls website www.recalls.gov.au . Consumer Protection is now ensuring retailers that stocked the lighters have removed them from their...
Consumer Protection
Media release
05 Oct 2017
Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building Commission
Media release
02 Oct 2017

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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