Consumer

Topics

Caravan and towing

When buying a recreational vehicle (RV) such as a caravan, camper trailer or camper van, you have different consumer rights depending whether you bought it from a private seller or a dealer. Either way, it’s important to understand there is no ‘cooling-off’ period in WA for RV purchases. This means...
Buying a vehicle or boat
29 Sep 2023

Translated captions: Building your new home video

Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
14 Sep 2023

Video – Building your new home

Building your new home is an exciting time but such a big investment can be daunting. This video guidance has been produced to outline the most important things for you consider, ensuring that you’re aware of your rights and responsibilities at each stage of the build. By knowing what to expect and...
Building or renovating your home
22 Aug 2023

Portable gas cooking appliances in restaurants

Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions...
Gas appliances
21 Jul 2023

Translated captions: Building and Energy dispute resolution service video

Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. An animated has been produced to provide detailed information on the dispute...
Building complaints
19 Jun 2023

Restrictions for stowed or covered appliances – Fact sheet

This document provides guidance for the safety requirements of clause 6.3.2 Restriction of stowed appliances of AS/NZS 5601.2:2020 and how it applies to gas cooking appliances installed to external slide out kitchens in caravans and camper trailers (recreational vehicles).
Information for industry
12 May 2023

Building disputes monthly reports

An overview of the number and type of complaints received, average time taken to close and the decisions/outcomes achieved for each month. Annual reports Annual building disputes report 2022-23 2023 January 2023 February 2023 March 2023 April 2023 May 2023 June 2023 July 2023 August 2023 2022...
Building complaints
14 Mar 2023

Video – Information on the Building and Energy dispute resolution service

Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. This video provides detailed information on the dispute resolution process...
Building complaints
20 Feb 2023

Human factors: Information sheets

These information sheets provide information on how human factors can contribute to a sequence of events that lead to a major incident and how the inclusion of human factors can assist major hazard facility operations. Case study chemical release This case study is based on the fire and a series of...
Human factors
02 Feb 2023

Lithium-ion batteries

Safe use of lithium-ion batteries While lithium-ion batteries make life easier, they can be dangerous if used, charged or stored incorrectly. Lithium-ion battery-related fires and explosions can cause property damage, house fires, serious injury and even death. As rechargeable batteries have become...
Product safety for consumers
14 Dec 2022

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Publications

Building disputes monthly report – August 2023

READ
An overview of building disputes for the month of August 2023.
Building and Energy
Reports
28 Sep 2023

Annual building disputes report 2022-23

READ
An overview of building disputes for the financial year of 2022-2023.
Building and Energy
Reports
30 Aug 2023

Building and Energy's Top 10 tips: Choosing a builder and signing a home building contract

READ
Important guidance for beginning the building process including tips for choosing a builder and signing your home building work contract.
Building and Energy
Fact sheet
29 Sep 2023

Building disputes monthly report – July 2023

READ
An overview of building disputes for the month of July 2023.
Building and Energy
Reports
18 Aug 2023

Building disputes monthly report – June 2023

READ
An overview of building disputes for the month of June 2023.
Building and Energy
Reports
24 Jul 2023

Portable gas cooking appliances in restaurants

READ
Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions injuring consumers. This fact sheet is intended to raise awareness by highlighting the 2016 WA prohibition order and the potential effects on restaurant design and patron safety.
Building and Energy
Fact sheet
06 Sep 2023

Energy Safety Business Plan 2022–2023

READ
Building and Energy is Western Australia’s technical and safety regulator for the electricity industry and most of the gas industry as well as the regulator for the building, building surveying,...
Building and Energy
Plans
30 Jun 2023

Energy Safety Business Plan 2023–2024

READ
Building and Energy is Western Australia’s technical and safety regulator for the electricity industry and most of the gas industry as well as the regulator for the building, building surveying,...
Building and Energy
Plans
30 Jun 2023

Building disputes monthly report – May 2023

READ
An overview of building disputes for the month of May 2023.
Building and Energy
Reports
16 Jun 2023

Button battery flyers - Indian Oceans and Territories

READWATCH
Button batteries can be a deadly hazard. If swallowed, button batteries can cause internal burns, severe bleeding and even death. Items containing button batteries include: toys TV and car key...
Consumer Protection
Flyers
22 Jun 2023

Pages

Announcements

Commissioner's Blog: Supporting a level playing field

Have you ever walked away from a business transaction and felt it was unfair or you questioned how you were treated? Whether you are a consumer or owner of a small business, you may have felt that it didn't feel like a level playing field. These types of business behaviours are referred to as unfair trading practices and the Australian Government is looking into how these behaviours might be...
Consumer Protection
Media release
04 Oct 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 4 October 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 30 cents per...
Consumer Protection
Media release
03 Oct 2023

Barbecue safety reminder ahead of Grand Final

WA’s gas safety regulator is urging AFL and NRL fans to stay off the injury list by using barbecues safely this Grand Final weekend. Building and Energy’s premier advice for safe grilling with gas includes: Follow the manufacturer’s instructions, read the barbecue’s safety warnings and look for an approval badge to certify that it is authorised for sale in Australia. Check the gas cylinder for...
Building and Energy
Media release
28 Sep 2023

Commissioner's Blog: Quad bikes are not children’s toys

As school holidays approach, a reminder that quad bikes and kids are a dangerous, and potentially deadly, mix. Since 2020, nine West Australians have been killed on quad bikes - two of them this year, including a girl aged under 10. Nationally, quad bikes are a leading cause of serious injury and death on Australian farming properties with 71 people killed, including 11 children, since 2017...
Consumer Protection
Media release
28 Sep 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 27 September 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 29 cents per...
Consumer Protection
Media release
26 Sep 2023

Commissioner's Blog: Nominate a community champion for Consumer Protection Award

The search is on for outstanding WA individuals, organisations and groups who are strong advocates for consumer rights, with nominations open for the prestigious 20th anniversary Consumer Protection Awards. The awards shine a spotlight on the great work being carried out in the community, such as offering advice, assistance and education; lobbying for change; creating greater understanding of...
Consumer Protection
Media release
21 Sep 2023

Safety warning for parents ahead of Perth Royal Show

Be alert to toys and novelty items with dangerous button batteries Eight infringements handed out last year for unsafe products Infringement notices will be issued if non-compliant products are identified during the Show The Perth Royal Show is a fun day out for families but parents are being warned to be alert to potentially unsafe novelty items and toys. In 2022, Consumer Protection product...
Consumer Protection
Media release
20 Sep 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 September 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 30 cents per...
Consumer Protection
Media release
19 Sep 2023

Building Services Board refuses registration renewal – FTD Construction Pty Ltd

On 12 September 2023, the Building Services Board (the Board) determined to refuse to renew the building contractor registration of FTD Construction Pty Ltd (BC101942). After receiving advice from Building and Energy following its investigation into FTD (also known as Fulfill The Dream), the Board was not satisfied that the company met the financial requirements for registration or that it had...
Building and Energy
Media release
19 Sep 2023

‘Bitumen bandits’ named in organised scam operation

Travelling conmen target WA consumers as part of international based scam Thirty-one reports in nine months totalling payments of over $264,000 Commissioner for Consumer Protection says avoid these scam con artists who leave you with dodgy work Consumer Protection is warning WA home and business owners to avoid dealing with at least eight road construction companies currently travelling around...
Consumer Protection
Media release
19 Sep 2023

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Applications

Apply to run a street collection in Perth
Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
Apply for a charity licence
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative
Register a co-operative.
Consumer Protection
Commercial tenancy
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Renting a property
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Building approval forms
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Unsafe products
Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Report an electrical accident
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Complaint fee
Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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