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Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Minister for Commerce has responsibility for the Western Australian Products Symbol Act 1972 which is the enabling legislation that authorises the use of a prescribed symbol (the WA Birthmark symbol) to distinguish and promote the sale of products made in Western Australia. Section 5 of the...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights

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Publications

About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017
A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. When to use this form All...
Consumer Protection
Form – notification
06 Oct 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017

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Announcements

A Parkerville man has been prosecuted by the Building Commissioner and fined $5,000 for registration offences his company committed while contracting for and carrying out the fit-out of two commercial buildings in Belmont and Jandakot in 2013.
Building Commission
Media release
08 Jan 2018
As the weather warms up many of us start thinking about taking a refreshing dip in our backyard pools but we all need to be aware of potential hazards and relevant laws to keep children safe around the water all year round. The recently released 2017 Western Australian Ombudsman’s report, titled “Investigation into ways to prevent or reduce deaths of children by drowning”, showed that private...
Consumer Protection
Media release
04 Jan 2018
Home maintenance tradies who have carried out dodgy roofing work without authority are approaching Perth home owners who are warned by Consumer Protection to avoid these itinerant traders. The tradies, who are working for Quality Home Care and Maintenance Pty Ltd and sole Director William Joseph Delaney , are breaking door to door trading laws by ignoring a required cooling off period. Apart from...
Consumer Protection
Media release
04 Jan 2018
A Bennett Springs man who provided false and misleading information in an attempt to become a registered builder has been prosecuted by the Building Commissioner.
Building Commission
Media release
02 Jan 2018
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 January 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 21 and 25 cpl) and most 7-...
Consumer Protection
Media release
01 Jan 2018
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 144.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 December 2017, most Caltex Woolworths, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl). Perth’s...
Consumer Protection
Media release
25 Dec 2017
A small independent retail site has beaten other major retailers to take out the title of selling the cheapest petrol in the Perth metropolitan area for 2017.
Consumer Protection
Media release
22 Dec 2017
Energy Safety has issued a reminder of the importance of understanding the hazards present in roof spaces and how to avoid them. Director of Energy Safety, Ken Bowron, today issued a caution to be mindful during the festive season of the electrical hazards present in roof spaces. “The holiday season is upon us, and while we will be enjoying the usual Christmas and New Year festivities, many will...
EnergySafety
Media release
21 Dec 2017
A property manager has been reprimanded and fined $2,500 by the State Administrative Tribunal after falling victim to a holiday accommodation booking scam which resulted in a $45,000 loss for her employer, a Scarborough real estate agency. Vicki Theresa Redfern had failed to exercise due skill, care and diligence, in breach of the Real Estate and Business Agents’ Code of Conduct, when dealing...
Consumer Protection
Media release
21 Dec 2017
Western Australia’s Building Regulations 2012 require owners of residential dwellings to have compliant smoke alarms installed prior to the sale, transfer of ownership, rent or hire of the dwelling.
Building Commission
Department News
20 Dec 2017

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