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Consultation status: CLOSED Submissions closed 4 April 2022. Please subscribe to the Associations newsletter to keep up to date with the latest association information. The Associations Incorporation Act 2015 is being reviewed to check how well it is working. Background The purpose of this review...
Consultations
Renting or hiring a house or apartment Important electrical and gas safety information you need to know before you rent or hire a property. Renting or hiring a house or apartment fact sheet – Electrical and gas If you rent or hire a home or apartment, your landlord has a duty under electrical and...
Gas installations
Renting or hiring a house or apartment. Important electrical and gas safety information you need to know before you rent or hire a property.
Electrical installations
Who can make a plumbing work complaint? Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be considered in the first instance. If building work is affected by...
Plumbing, building service, and home building contract complaints
The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
Consumer Justice Strategy 2021-25
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Dividing fences
Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act so it is best to approach the owner of the adjoining land first. The Act does not specify the requirements for obtaining quotes, however, having quotes and a clear understanding of...
Dividing fences
In this case you will need to contact the Magistrates Court before building the fence. If you can satisfy the court that you have made reasonable enquiries to locate the owner and have issued the required notification, the court may make an order authorising the owner to construct a fence of a kind...
Dividing fences
Except where there is an agreement or a court order in place, you cannot recover any of the costs from the adjoining land that is vacant for constructing a sufficient fence unless or until the current owner of the adjoining land: has completed a substantial building or structure on the land; has...
Dividing fences

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Publications

This paper represents the second stage of the review of the laws applying to motor vehicle dealers and motor vehicle repairers operating in Western Australia and will pave the way for establishing...
Consumer Protection
Consultations / public comment
10 Mar 2022
Important Please read the Western Australian Treasury Corporation (WATC) Disclaimer, WATC IP Statement and DMIRS Statement below. Introduction The Western Australian Treasury Corporation (WATC)...
Consumer Protection
Reports
02 Aug 2022
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022
The Consultation Report summarises the outcome of public consultation undertaken by Consumer Protection in August 2020. The consultation sought stakeholders’ views about the need for industry reforms...
Consumer Protection
Reports
24 Feb 2022
Important Please note, this discussion paper was amended on 29 March 2022 to rectify an error on page 9 of the paper that stated that 90% of associations fall within the Tier 1 financial reporting...
Consumer Protection
Discussion paper
05 Apr 2022
If you sign a contract to buy a car and need to cancel the agreement, as of 1 January 2022 the maximum amount a motor vehicle dealer may charge is up to five per cent of the total purchase price...
Consumer Protection
Flyers
02 Feb 2022
Button battery mandatory safety standards now apply! Mandatory safety standards now apply for button battery packaging and products including toys. Button batteries are a hidden hazard in your home...
Consumer Protection
Flyers
22 Jun 2022
Building and Energy undertook a snapshot general inspection into waterproofing systems in wet areas in. The outcome of this is presented in GIR6. The objective of GIR6 was to determine if...
Building and Energy
Reports
13 Dec 2021
Operators and residents of residential parks and lifestyle villages Changes are on the way! From 31 January 2022, changes to the Residential Parks legislation take place. This will affect your...
Consumer Protection
Brochure
10 Dec 2021
Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2020-21. This Report is the third annual report on the progress of local governments’ pool inspection programs and is in response to recommendation 7 of the Ombudsman WA report Investigation into ways to prevent or reduce deaths of children by drowning , tabled in Parliament on 23 November 2017.
Building and Energy
Reports
02 Dec 2021

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Announcements

High complaint numbers prompt reminder to research solar installers Issues involve poor quality parts, installers not using due care and skill Some complaints about companies that have gone out of business WA consumers looking to install home solar energy systems are urged to select their installers carefully, following a high number of complaints reported to Consumer Protection. So far this year...
Consumer Protection
Media release
14 Sep 2022
National Public Holiday to honour life and service of Queen Elizabeth II Normal public holiday trading hours will apply for Thursday 22 September Metropolitan Perth trading hours will be 11am to 5pm, in accordance with the Retail Trading Hours Act 1987 (WA) The State Government will apply normal public holiday trading hours for the one-off National Public Holiday to honour Queen Elizabeth II. The...
Consumer Protection
Media release
13 Sep 2022
Vast majority of dealers/repairers inspected found to be complying with the law Inspections carried out in Busselton, Dunsborough and Margaret River areas Three vehicles issued with defect notices and one unlicensed repairer found A sweep of parts of WA’s South West by Consumer Protection automotive officers has recently given the vast majority of motor vehicle dealers and repairers in the area a...
Consumer Protection
Media release
12 Sep 2022
The contents of 131 showbags and 20 stall products inspected for safety A total of 34 items failed to meet product safety standards Most items identified did not comply with new button battery rules Product safety inspections of toys and novelty items being sold in showbags and by stallholders at this year’s Perth Royal Show have resulted in 34 items identified that do not comply with product...
Consumer Protection
Media release
08 Sep 2022
With Consumer Protection recently celebrating its 50 th anniversary in Western Australia, we have been reminded that while many things have changed over the last five decades, there is also so much that has remained the same. Back in the early 1970s, second-hand cars accounted for 40 per cent of the complaints we handled, while travel agents, tenancy and product safety were the other big issues...
Consumer Protection
Media release
07 Sep 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 7 September 2022), Perth’s average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 177.4 cpl. 7-Eleven, Ampol, BP, Caltex Woolworths and Coles Express hiking between 33-41 cpl up to 189.9 cpl;...
Consumer Protection
Media release
06 Sep 2022
Fake social media ads use stolen images of legitimate rental properties Desperate people looking for rentals vulnerable to falling victim $41,000 lost to rental scams already this year, exceeding last year’s total People eager to secure a rental property amid WA’s tight market are falling victim to scammers using social media accounts to post fake ‘to let’ ads. So far this year, WA ScamNet at...
Consumer Protection
Media release
02 Sep 2022
Domain name versions without .com, .net, .org etc. will soon be publicly available Businesses and organisations urged to register the .au only version of their name Failing to register .au versions could result in identity theft and financial loss Businesses and organisations are urged to take urgent action on planned domain name changes to prevent the possibility of their corporate identity...
Consumer Protection
Media release
25 Aug 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 24 August 2022), the average price of regular unleaded petrol (ULP) will increase by 21 cents per...
Consumer Protection
Media release
23 Aug 2022
With their mesmerising patterns, earthy tones and Dreamtime narratives, it’s little wonder that Aboriginal art and crafts are displayed on walls in homes right across the world. While much of the allure of buying your own piece of Aboriginal artwork is knowing it has been created by an Aboriginal person, a new report demonstrates why there’s a good chance this may not be the case. During its...
Consumer Protection
Media release
19 Aug 2022

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