Consumer

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If you are considering prepaying for a funeral, either for yourself or on behalf of someone else, know your rights under the Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code). Terms used in the code may help clarify common terms used on this page. What is a prepaid...
Services
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Mines, Industry Regulation and Safety...
Plumbing complaints
New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code ensures any funds are managed within secure investments under the name of...
Business tools
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holidaymakers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
Consultation status: CLOSED Submissions closed at 5pm on 22 September 2020 . We encourage consumers, people involved WA’s accident towing industry and motor vehicle insurers to let us know their views about options for reforming the accident towing industry. Your feedback in response to this...
Consultations
A review of the Fair Trading (Fitness Industry Code of Practice) Regulations 2010 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider: the current and emerging issues in the sector; and whether there is an ongoing need for industry specific...
Decision regulatory impact statements
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. It can...
Servicing, repair and towing

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Publications

A person may make a complaint to the Plumbing Inspectorate of Building and Energy that may warrant an inspection or investigation for a potential legislative or plumbing standard breach of the...
Building and Energy
Form – application
11 Sep 2020
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945. The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
16 Jun 2020
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020
Use this PDF version of the complaint form to make a complaint to the department about a regulated building service or a home building work contract if you intend to print and submit a hard copy...
Building and Energy
Form – application
26 May 2020
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020

Pages

Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 7 April 2021, most branded retailers are hiking their ULP price: 7-Eleven, Caltex Woolworths and Coles Express hiking by 42-46 cpl to 169.9 cpl; Puma...
Consumer Protection
Media release
06 Apr 2021
The customer lodged a complaint with Consumer Protection following stressful dealings with a roller shutter salesperson The contract did not follow Australian Consumer Law regulations around transparent and clear termination rights Two infringements totalling $13,200 were issued A Perth roller shutter trader has received two infringements totalling more than $13,000 after it was found to have...
Consumer Protection
Media release
01 Apr 2021
Have you had a solar system installed at your property? If so, Building and Energy, would like to hear from you regarding your experience with the solar industry via a short survey. As the Western Australian Electrical Regulator, Building and Energy is undertaking this survey to gain a better understanding of the community’s experience with the solar industry. We would appreciate any feedback you...
Building and Energy
Department News
01 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 158.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 31 March 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by 41-44 cpl to 169.9 cpl; 7-Eleven, Caltex Woolworths...
Consumer Protection
Media release
30 Mar 2021
Australia’s vaccine roll-out will hopefully spell the beginning of the end of the coronavirus crisis, but we can’t afford to become complacent when it comes to avoiding COVID-19 related scams. Scams where COVID-19 was mentioned have so far stolen $8.4 million from Australians since the start of the pandemic, while 20 victims in Western Australia have reported losing almost $144,000 to WA ScamNet...
Consumer Protection
Media release
25 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 158.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by 42-46 cpl to 169.9 cpl; Caltex Woolworths...
Consumer Protection
Media release
23 Mar 2021
If you have a bad experience with a business, sharing your story on social media and elsewhere online might seem like a good way to warn others to steer clear, but it may not be the most effective way to have your voice heard. Consumer laws in WA give us the authority to receive and investigate complaints against traders, before taking the appropriate action – such as an attempt at conciliation,...
Consumer Protection
Media release
19 Mar 2021
Consumer Protection intelligence prompts warnings about rogue tree-loppers Home owners are urged to be cautious and know their rights Recent prosecutions and warnings are helping to protect consumers Consumer Protection is urging home owners to carefully choose their tree-loppers following reports of unscrupulous operators offering their services in Perth. During the 2019-20 financial year,...
Building and Energy / Consumer Protection
Media release
18 Mar 2021
Scammers intercept email communications between family and aged care home Grand-daughter organising the transfer gets fake email with different bank details Consumer advice: be suspicious of emails notifying bank account change Scammers have stolen about $375,000 intended to fund the aged care costs of a 102 year old woman, the money being the proceeds from the sale of her Ferndale home. The...
Consumer Protection
Media release
17 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 157.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 46 cpl to 169.9 cpl; Coles Express and Caltex Woolworths to...
Consumer Protection
Media release
16 Mar 2021

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