Consumer

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If your electricity has been interrupted, a portable generator can be a convenient way to maintain power to some appliances. However, it can pose serious health and safety risks if not installed or used correctly. To safely use a generator to power your house or office electrical installation you...
Electrical appliances
Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
When you sign a contract to purchase for a car, caravan, camper trailer or campervan , 4WD, motorbike, truck, or a commercial vehicle, a dealer must provide you with a contract. There is no cooling off period on contracts when buying one of the above from a dealer in Western Australia. If you sign...
Buying a vehicle
Consumer Protection, a division of the Department of Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia. From the simple act of purchasing the weekly groceries at the supermarket to the complexities of signing a contract to buy a house, we are...
About us
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Gas needs to be treated with extra caution in caravans and used away from tents. Without the correct care,...
Gas appliances
The vocational education and training (VET FEE-HELP) scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Aboriginal consumers
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations
Consultation status: CLOSED Submissions closed at 5pm on 4 December 2020. We are reviewing the regulation of consignment sales of vehicles under the Motor Vehicle Dealers Act 1973 (WA) and we want to hear from you. Background In 2019 we conducted a review of legislation regulating motor vehicle...
Consultations
If you are considering prepaying for a funeral, either for yourself or on behalf of someone else, know your rights under the Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code). Terms used in the code may help clarify common terms used on this page. What is a prepaid...
Services

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Publications

The current, Australia-wide shortage of building materials and skilled trades is impacting the residential construction industry in Western Australia. Supply of building materials has been affected...
Building and Energy
Fact sheet
23 Jul 2021
Consultation Regulatory Impact Statement 4 (CRIS 4) is the final in a series of four consultation papers on implementing the recommendations made in the Statutory Review of Retirement Villages...
Consumer Protection
Consultations / public comment
23 Sep 2021
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 (the Act) – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
31 May 2021
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

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Announcements

Children’s toys that light up and make noise are supposed to be fun, but lurking within many of these devices are a hidden danger – button batteries. If young children gain access to just one button battery and ingest it, they may suffer internal burn injuries, which can result in serious illness and even death. That’s why it’s crucial for button batteries to be properly and adequately secured...
Consumer Protection
Media release
30 Sep 2021
There’s a vast army of people in the Western Australian community dedicating their lives to helping consumers and tenants, and now is a golden opportunity for them to shine. With nominations currently open for the Consumer Protection Awards 2022, I would urge advocates and promoters of consumer rights to step forward and lodge an online application before the closing date. The awards shine a...
Consumer Protection
Media release
07 Oct 2021
Building & Energy and DFES urge home owners to check smoke alarm dates All smoke alarms should be replaced after 10 years Updated fact sheet on smoke alarm laws for selling, leasing and hiring dwellings WA’s building and fire safety authorities have joined forces to remind home owners that all smoke alarms should be replaced when they are 10 years old. Building & Energy and the Department...
Building and Energy
Media release
07 Oct 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 174.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 6 October 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by 45 cpl up to 183.9 cpl; BP and Coles Express up to 181...
Consumer Protection
Media release
05 Oct 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 17 cents per litre (cpl) to 163.0 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 September 2021, some branded retailers are making large hikes to their ULP price: Coles Express hiking by 39 cpl up to 181.9 cpl; 7-Eleven and BP...
Consumer Protection
Media release
28 Sep 2021
Gone are the days in Western Australia where if you had your heart set on attending a sold-out event or concert you would have little choice but to fork-out hundreds of dollars more for a ticket than it was originally worth. This is because new ticket scalping laws have taken effect that restricts the resale of tickets to a maximum ten per cent mark-up from the original price. Also outlawed is...
Consumer Protection
Media release
23 Sep 2021
Risk of electric shock from unprotected live parts of some stage lights Prohibition notices and recalls now in place in WA and Victoria Products include AVE tri-flat RGB LED PAR; AVE PAR 64; CR Lite Slim PAR 56 LED A range of portable theatre lights sold in WA have been recalled after the State’s electrical safety regulator found they could put users at risk of electric shock. Building and Energy...
Building and Energy
Media release
22 Sep 2021
UPDATE 25/9/21: Consumer Protection officers attended the AFL Grand Final venue Optus Stadium to assist consumers who turned up to entry gates/box office with fake tickets purchased online and were therefore denied entry. There were five individuals or groups with a total of 12 fake tickets and $6,600 in losses. All were either purchased on Gumtree or eBay. UPDATE 24/9/21: Six people have...
Consumer Protection
Media release
22 Sep 2021
Unedited photos of new-born babies supplied as part of Court outcome Mothers have been waiting for several years to receive the images Result ends a very emotional time for the consumers affected A photographer of new-born babies has today pleaded guilty to consumer charges in the Perth Magistrates Court after handing over photos to Consumer Protection that were not originally supplied to six WA...
Consumer Protection
Media release
21 Sep 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 169.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 September 2021, most branded retailers are hiking their ULP price: BP, Caltex Woolworths and Coles Express hiking by between 39-41 cpl up to 178.9...
Consumer Protection
Media release
21 Sep 2021

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