Consumer

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Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
Industry Advisory Group on security of payment reform
Construction Contracts Act
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights

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Publications

Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
16 May 2018
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018

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Announcements

An Ellenbrook man has been fined $700 by the Midland Magistrates Court for advertising his motor vehicle repairer services while not having a licence. Victor James Wright had advertised his mechanical repairs and servicing business on a website ( www.ellenbrookauto.com.au ) under the name of Ellenbrook Auto Services since October 2016. This business name was registered between July 2014 and...
Consumer Protection
Media release
08 Nov 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 159.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 November 2018, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 21 cpl). Most BP and Caltex sites are increasing their ULP price to 161.9...
Consumer Protection
Media release
05 Nov 2018
A Perth bathroom renovation company and two of its officers have been fined $5,000 under WA’s building laws in relation to work at homes in Kalamunda and Gwelup. WA Bathrooms and Tiling Pty Ltd (trading as WA Bathrooms ), formerly based in Osborne Park, was convicted in Perth Magistrates Court last month of four charges brought by the Building Commissioner. The company’s director and general...
Building Commission
Media release
05 Nov 2018
Baby bath aids such as plastic recliners, cradles or seats, have become increasingly popular with parents as they provide support for babies and young children in the bath. But it is important to remember that they are not safety devices or a substitute for adult supervision and support. Children have drowned while using a bath aid as they can easily slip off and become submerged under water, tip...
Consumer Protection
Media release
11 Oct 2018
These days, it pays to be extra vigilant on social media. Like-harvesting, or like-farming as it is also called, is a scam perpetuated throughout Facebook and features bogus pages designed to do nothing more than “harvest” your likes. The content pulls at your heartstrings or offers big prizes leading you to like, share and comment. Recently, a fake Virgin Australia page offering a trip to Hawaii...
Consumer Protection
Media release
25 Oct 2018
A fraudster has used stolen social media images to pose as a ship captain in a romance scam that duped a Wheatbelt woman out of more than $10,000. Consumer Protection is warning that false identities featuring the same man’s photos continue to appear on dating and social media platforms. Claiming to be called ‘Captain Thomas Steve’, the scammer initially connected with the woman on Instagram...
Consumer Protection
Media release
01 Nov 2018
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 162.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 October 2018, most Coles Express sites are increasing their ULP price to 167.9 cpl (an increase of 19.4 cpl). Most BP and Caltex sites are increasing their ULP price to 165.9...
Consumer Protection
Media release
29 Oct 2018
A Noranda real estate agent has been fined $800 and ordered to pay costs of $900 by the Perth Magistrates Court for making unauthorised withdrawals from the agency’s trust account and failing to have the account audited. The agent, who was granted a spent conviction order, made two unauthorised withdrawals from the trust account – $450 in October 2016 and $1,350 in November 2016 – to pay a...
Consumer Protection
Media release
25 Oct 2018
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
A backyard motor vehicle dealer in Rivervale has been fined $8,000 and ordered to pay costs of $756 after pleading guilty in the Perth Magistrates Court on 19 October 2018 to buying and selling vehicles without a licence. John Salehi had purchased 13 vehicles and sold 12 of them from August 2016 to August 2017 in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David...
Consumer Protection
Media release
23 Oct 2018

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