Consumer

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The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products

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Publications

The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018
Self-balancing scooters safety standard (hoverboards)
Consumer Protection
Information
26 Apr 2018
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
24 Apr 2018
Portable pool safety fact sheet 1
Consumer Protection
Fact sheet
18 Apr 2018

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Announcements

With warmer weather on the way, West Australians are reminded that pools with water deeper than 30cm must have complying safety barriers to prevent child drownings. This is one of the key messages that the Department of Mines, Industry Regulation and Safety will share at this weekend’s Pool, Spa and Outdoor Living Expo . The department’s Building & Energy and Consumer Protection teams are...
Building Commission / Consumer Protection
Media release
07 Sep 2018
A Morley real estate agency has been fined a total of $5,000 by the Perth Magistrates Court for lodging three tenancy bonds outside the required timeframe. Vision Equity Pty Ltd ACN 101 207 229 , trading as Xceed Real Estate Management , was also ordered to pay costs of $912 after pleading guilty on 31 August 2018. In May, June and July 2017, the agency lodged the three bond payments with the...
Consumer Protection
Media release
05 Sep 2018
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 148.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 September 2018, most Caltex sites are increasing their ULP price to 152.9 cpl (an increase of 15 cpl). Most BP sites are increasing their ULP price to 151.9 cpl, and most 7-...
Consumer Protection
Media release
03 Sep 2018
Perth home owners are being warned about bogus door to door water testers who give the impression that they are from the Government, but are really sellers of water filtration systems. Several reports have been received about the door knockers, some in high-vis vests, who tell householders they are testing water quality in the area and are persistent in requesting access. The tap water in one...
Consumer Protection
Media release
30 Aug 2018
In the wake of a sudden ceiling collapse at a Thornlie property last week, home owners are reminded to act promptly on warning signs of ceiling stress. The Department of Mines, Industry Regulation and Safety has published a handy guide for home owners about signs of instability in interior gypsum plasterboard ceilings and what action can be taken. “A collapsed ceiling can cause serious injury, as...
Building Commission
Media release
29 Aug 2018
Clients of a Perth real estate agency which has now closed had more than $220,000 of their money taken from the agent’s trust account resulting in the company being fined $7,500 by the Perth Magistrates Court and ordered to pay costs of $1,237.50. Austpride Pty Ltd (in liquidation) , formerly trading as Real Estate Masters of Cannington, was convicted on 24 August 2018 of 12 charges related to...
Consumer Protection
Media release
29 Aug 2018
Mandurah Homes Pty Ltd (BC11088) and the company’s co-director and nominated supervisor, Todd Andrew Green (BP101468) , have each been fined $5,000 by the Building Services Board for failing to manage and supervise a building service. The findings relate to a two-storey Halls Head property, built by Mandurah Homes between 2015 and 2016. On a windy night in July 2017, a section of the home’s tin...
Building Commission
Media release
28 Aug 2018
A major investigation by Consumer Protection into an illegal car dealing operation has come to a successful conclusion after a Camillo couple were fined a total of $10,000 by the Perth Magistrates Court for buying and selling vehicles without a licence. The husband Ahmed Mohammed Yas Yas purchased 56 vehicles from private sellers as well as at auction and sold 53 of them, mostly via Gumtree,...
Consumer Protection
Media release
28 Aug 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 149.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 August 2018, all metropolitan Coles Express sites are increasing their ULP price to 159.9 cpl (a hike of 22 cpl). Most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites...
Consumer Protection
Media release
27 Aug 2018
A Broome real estate agent was fined $6,000 by the State Administrative Tribunal (SAT) on 10 August 2018 for failing to properly supervise an employee who had made an unauthorised withdrawal from the agency’s trust account. Anthony J Hutchinson Pty Ltd , trading as Hutchinson Real Estate , was also required to pay $500 in costs after admitting that he failed to exercise due skill, care and...
Consumer Protection
Media release
23 Aug 2018

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