Consumer

Topics

Dangerous incidents are applicable to all duty holders under the jurisidction of the Work Health and Safety Act 2020 . The regulator must be notified of any incident in relation to a workplace that exposes any person to a serious risk resulting from an immediate or imminent exposure to: an...
Report an incident
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and is happening across the world. A guide to building a home in challenging times Content on this...
Building a home in challenging times
The current, Australia-wide shortage of building materials and skilled trades is impacting the residential construction industry in Western Australia. Supply of building materials has been affected by the COVID-19 pandemic and increased building activity following the State and Federal stimulus...
Building a home in challenging times
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 (the Act) – that is, contracts for home building work valued between $7,500 and $500,000. The Act sets out the minimum contract terms and provides circumstances when a builder...
Building a home in challenging times
Funeral Pricing Code A public consultation to seek industry and consumer views on the draft Fair Trading (Funeral Pricing Code of Practice) Regulations 2022 (the Funeral Pricing Code) closed on 21 April 2022. The Funeral Pricing Code was published on 8 November 2022 and will commence on 1 May 2023...
Consultations
Consultation status: CLOSED Submissions closed 4 April 2022. Please subscribe to the Associations newsletter to keep up to date with the latest association information. The Associations Incorporation Act 2015 is being reviewed to check how well it is working. Background The purpose of this review...
Consultations
Renting or hiring a house or apartment Important electrical and gas safety information you need to know before you rent or hire a property. Renting or hiring a house or apartment fact sheet – Electrical and gas If you rent or hire a home or apartment, your landlord has a duty under electrical and...
Gas installations
Renting or hiring a house or apartment. Important electrical and gas safety information you need to know before you rent or hire a property.
Electrical installations
Who can make a plumbing work complaint? Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be considered in the first instance. If building work is affected by...
Plumbing, building service, and home building contract complaints
The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
About us

Pages

Publications

This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
30 Mar 2022
The motor vehicle dealer industry in Western Australia is regulated under the Motor Vehicle Dealers Act 1973 . The Department of Mines, Industry Regulation and Safety is responsible for the...
Consumer Protection
Guide / handbook
15 Mar 2022
This paper represents the second stage of the review of the laws applying to motor vehicle dealers and motor vehicle repairers operating in Western Australia and will pave the way for establishing...
Consumer Protection
Consultations / public comment
10 Mar 2022
Important Please read the Western Australian Treasury Corporation (WATC) Disclaimer, WATC IP Statement and DMIRS Statement below. Introduction The Western Australian Treasury Corporation (WATC)...
Consumer Protection
Reports
02 Aug 2022
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022
The Consultation Report summarises the outcome of public consultation undertaken by Consumer Protection in August 2020. The consultation sought stakeholders’ views about the need for industry reforms...
Consumer Protection
Reports
24 Feb 2022
Important Please note, this discussion paper was amended on 29 March 2022 to rectify an error on page 9 of the paper that stated that 90% of associations fall within the Tier 1 financial reporting...
Consumer Protection
Discussion paper
05 Apr 2022
If you sign a contract to buy a car and need to cancel the agreement, as of 1 January 2022 the maximum amount a motor vehicle dealer may charge is up to five per cent of the total purchase price...
Consumer Protection
Flyers
02 Feb 2022
Button battery mandatory safety standards now apply! Mandatory safety standards now apply for button battery packaging and products including toys. Button batteries are a hidden hazard in your home...
Consumer Protection
Flyers
22 Jun 2022
Building and Energy undertook a snapshot general inspection into waterproofing systems in wet areas in. The outcome of this is presented in GIR6. The objective of GIR6 was to determine if...
Building and Energy
Reports
13 Dec 2021

Pages

Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 26 cents per litre...
Consumer Protection
Media release
17 Jan 2023
Unlicensed motor vehicle dealer to pay $5,000 fine and $638 in costs 36 vehicles were sold between January and November 2021 Consumers urged to report unlicensed motor vehicle dealers A Beechboro man has been fined $5,000 by the Perth Magistrates Court for buying and selling motor vehicles without a valid motor vehicle dealer licence. Van Vinh Tran was also ordered to pay costs of $638 when...
Consumer Protection
Media release
16 Jan 2023
With the season of giving now over, many consumers will be considering returning their unwanted Christmas gifts or putting their new gift card in a drawer to spend later. Under the Australian Consumer Law (ACL), consumers have certain rights when it comes to gifts that are faulty, unsafe, not as described or were not delivered in time. If a gift is faulty, unsafe or not as described, Australian...
Consumer Protection
Media release
12 Jan 2023
Real estate agent and his company fined a total of $6,500 Multiple unauthorised withdrawals from trust account over four months The money of the agency’s clients put at risk by violations of the law A Magistrate has told a former real estate agent that his clients’ money was put at risk by multiple unauthorised withdrawals from his agency’s trust account. Mohammad Samir Merzaie was fined $2,500...
Consumer Protection
Media release
12 Jan 2023
Kimberley residents may face electrical, gas, plumbing and building hazards Electrical and carbon monoxide risks if generators are not used correctly Never attempt any electrical work or repairs yourself Building and Energy is urging Kimberley residents to be aware of potential electrical, gas, plumbing and structural hazards in the wake of the region’s severe flooding. The State Government...
Building and Energy
Media release
11 Jan 2023
Jackeroo J3PR35L three-way portable refrigerators, made in 2010, cannot be sold in WA Risk of dangerous carbon monoxide levels when operated on gas in an enclosed area All portable gas appliances must be used outdoors in the open air Owners of portable fridges are urged to check if their appliance is part of a gas safety sales ban in Western Australia due to carbon monoxide hazards. Jackeroo...
Building and Energy
Media release
11 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 11 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 23 cents per litre...
Consumer Protection
Media release
10 Jan 2023
Kimberley flood donors urged to verify that charities are genuine Scammers may set up fake charities on social media and fundraising sites Advice to only donate to licensed charities and do an online check Generous Western Australians wanting to donate to victims of the Kimberley floods are being warned to watch out for scammers who often exploit these events by setting up fake charities. While...
Consumer Protection
Media release
10 Jan 2023
Strong demand results in 730% increase in complaints over five years Delivery delays for new models and sale of flood-affected used vehicles blamed Consumer Protection recovered $6 million for vehicle buyers in the past two years The number of consumer complaints relating to the sale of defective second-hand motor vehicles in WA has skyrocketed, increasing 730% over the past five years and...
Consumer Protection
Media release
10 Jan 2023
Inflated UFC tickets contravening WA’s anti-ticket scalping laws may be cancelled Risk of refused entry to fans with tickets sold for more than ten per cent mark-up Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is again warning consumers who may have purchased inflated tickets from unauthorised resellers to the upcoming Ultimate Fighting Championship...
Consumer Protection
Media release
09 Jan 2023

Pages

Subscribe to Topics
Subscribe to RSS - Consumer