Consumer

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Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holidaymakers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
Consultation status: CLOSED Submissions closed at 5pm on 22 September 2020 . We encourage consumers, people involved WA’s accident towing industry and motor vehicle insurers to let us know their views about options for reforming the accident towing industry. Your feedback in response to this...
Consultations
A review of the Fair Trading (Fitness Industry Code of Practice) Regulations 2010 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider: the current and emerging issues in the sector; and whether there is an ongoing need for industry specific...
Decision regulatory impact statements
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. It can...
Servicing, repair and towing
Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
You can’t see it or smell it. But while your gas heater is running, carbon monoxide could be spilling into your home. All gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make you seriously sick or kill you. To be sure your gas heater is safe, you should: have...
Gas appliances
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
Building and Energy encourages Western Australians to take simple steps to protect themselves against home fires as more people purchase and use equipment and devices with lithium-ion batteries. The following information will help consumers avoid the fire risk while enjoying the undoubted...
Electrical appliances

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Publications

Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945. The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
16 Jun 2020
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020
Use this PDF version of the complaint form to make a complaint to the department about a regulated building service or a home building work contract if you intend to print and submit a hard copy...
Building and Energy
Form – application
26 May 2020
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020
The quad bike safety standard poster highlights the key requirements of the safety standard. Please download the poster and display in a highly visible location. For more information visit the quad...
Consumer Protection
Poster
12 Mar 2020
Keep this guide handy to answer questions about your housing options as you age. What is a retirement village? These are managed residential complexes providing independent living accommodation for...
Consumer Protection
Guide / handbook
03 Feb 2020

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Announcements

Online classified sites are a popular and convenient way for car-hunters to scour listings of second-hand vehicles, but this also makes them a target for scammers. WA ScamNet has received multiple reports from consumers who have enquired about vehicles being ‘sold’ online at very low prices via Facebook Marketplace and Gumtree, only to receive a convoluted backstory by the supposed seller about...
Consumer Protection
Media release
24 Dec 2020
WA tenants and landlords who are struggling financially due to the COVID-19 coronavirus pandemic have one last chance to apply for a grant of up to $2,000 to go towards paying their rent this Christmas. Phase two of the WA Government’s Residential Rent Relief Grant Scheme (RRRGS) means that tenants who have lost their job as a result of COVID-19 and are suffering financial hardship can apply to...
Consumer Protection
Media release
23 Dec 2020
Consumer Protection is again warning WA home owners about a tradesperson who has allegedly taken payments for fencing and paving services, but failed to carry out the work. Since October 2020, Trevor Potter (who also goes by his middle name ‘James’) of Yanchep, trading as Bluesky Worx (unregistered), has allegedly taken deposits of approximately $16,000 from a number of consumers who are yet to...
Consumer Protection
Media release
23 Dec 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 137 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 23 December 2020, most branded retailers are hiking their ULP price: 7-Eleven hiking by 43 cpl up to 148.9 cpl; Caltex/Ampol, BP, Caltex Woolworths and...
Consumer Protection
Media release
22 Dec 2020
Building and Energy and Consumer Protection have joined forces to warn parents and retailers about the risks and rules when using and selling portable pools this summer. Building and Energy oversees WA’s swimming pool safety barrier standards, which are enforced by local governments, while Consumer Protection regulates product safety. On average, one child a year drowns in a portable pool in...
Building and Energy / Consumer Protection
Media release
21 Dec 2020
Consumers buying e-scooters or e-skateboards as Christmas gifts this year are being urged to consider the safety and road rules relating to these products before purchasing. The growing popularity of what are referred to as ‘personal mobility devices’ is leading to a growing need for these devices to be used safely, especially in the wake of the death of a 24 year old man who fell from an...
Consumer Protection
Media release
18 Dec 2020
The growing number of complaints against a Melbourne-based furniture removalist that operates nationally has sparked concern with a public warning being issued by Consumer Protection. The warning relates to Ajanvi Pty Ltd , trading as My Moovers and operating the website www.mymoovers.com.au , which has attracted complaints from 47 consumers in WA so far this year. The warning relates only to...
Consumer Protection
Media release
18 Dec 2020
Grant funding to be re-purposed to pay 75 per cent of rent arrears to landlords Assistance to prevent evictions at the end of the COVID-19 emergency period To qualify, landlords must offer existing tenants a minimum six month agreement The McGowan Government will expand the Residential Rent Relief Grant Scheme to assist tenants facing financial hardship due to COVID-19 to pay their rent debt when...
Consumer Protection
Media release
17 Dec 2020
When it comes to booking holidays or buying presents online, the terms and conditions (t&cs) matter now more than ever. This is because some businesses may now have extra policies in place as a result of the COVID-19 coronavirus pandemic that could include how they respond to a ‘change of mind’ purchase or booking. Your consumer rights apply if the product or service is faulty or not as...
Consumer Protection
Media release
16 Dec 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 136.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 16 December 2020, most branded retailers are hiking their ULP price: 7-Eleven, Caltex/Ampol, Caltex Woolworths and Coles Express hiking by between 43...
Consumer Protection
Media release
15 Dec 2020

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