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An overview of the number and type of complaints received, average time taken to close and the decisions/outcomes achieved for each month. Annual reports Annual building disputes report 2022-23 2024 January 2024 February 2024 March 2024 April 2024 May 2024 June 2024 July 2024 2023 January 2023...
Building complaints
Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. This video provides detailed information on the dispute resolution process...
Building complaints
These information sheets provide information on how human factors can contribute to a sequence of events that lead to a major incident and how the inclusion of human factors can assist major hazard facility operations. Human factors in the HAZOP process This information sheet provides information...
Human factors
Safe use of lithium-ion batteries While lithium-ion batteries make life easier, they can be dangerous if used, charged or stored incorrectly. Lithium-ion battery-related fires and explosions can cause property damage, house fires, serious injury and even death. As rechargeable batteries have become...
Product safety for consumers
The Short-Term Rental Accommodation (STRA) register is an initiative of the Western Australian (WA) Government through the Short-Term Rental Accommodation Act 2024 to gather information on the STRA sector in WA. This information is needed to ensure that we have a clear, information based, picture...
Holiday accommodation
As of the 10 October 2022, the sale of open-flued gas space heaters that don’t have safety shutdown features has been prohibited. This includes the sale of new and second hand heaters. The prohibition took effect on 10 October 2022 . What are the safety concerns? It’s possible for open-flued gas...
Gas appliances
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945 . The risks and potential consequences of an electrical incident involving building encroachments too near network operator assets are significant, especially for high...
Information for industry
Building or renovating a home can be an exciting and rewarding time. However, you need to be aware that the construction industry in WA, like elsewhere in Australia, is experiencing major shortages of materials and skilled workers due to the COVID-19 pandemic and disruptions to global trade. This...
Building a home in challenging times
If a ‘dangerous incident’ arises through the conduct of a business or undertaking the regulator must be notified immediately. Where the dangerous incident is currently life-threatening, the PCBU should ensure the regulator is notified by calling 1800 678 198 (24 hours). Where the dangerous incident...
Report an incident
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and is happening across the world. A guide to building a home in challenging times Content on this...
Building a home in challenging times

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Publications

An overview of building disputes for the month of February 2024.
Building and Energy
Reports
08 Apr 2024
An overview of building disputes for the month of January.
Building and Energy
Reports
08 Mar 2024
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
26 Feb 2024
An overview of building disputes for the month of December 2023.
Building and Energy
Reports
22 Jan 2024
An overview of building disputes for the month of November 2023.
Building and Energy
Reports
22 Dec 2023
Section 1: Strategic plan for commissioning community services Background In August 2022, the WA Government released the State Commissioning Strategy for Community Services (Strategy) with the...
Consumer Protection
Reports
21 Dec 2023
This Report is the fifth annual report on the progress of local governments’ pool inspection programs and is in response to recommendation 7 of the Ombudsman WA report Investigation into ways to...
Building and Energy
Reports
08 Dec 2023
An overview of building disputes for the month of October 2023.
Building and Energy
Reports
17 Nov 2023
This complaint from is to be lodged on behalf of a person or entity, or during a complaints process where parties select another person to act on their behalf.
Building and Energy
Form – application
26 Oct 2023
An overview of building disputes for the month of September 2023.
Building and Energy
Reports
16 Oct 2023

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Announcements

Consumer Protection is urging Western Australians to exercise caution before signing up for fitness programs or challenges over concerns of misleading and deceptive conduct.
Consumer Protection
Media release
03 Sep 2024
Media statement from Commerce Minister Sue Ellery Outcome reached on industry response between the pipe manufacturer and builders Decision provides way forward for impacted homeowners Cook Government to provide $30 million as part of agreement Legislative changes to be introduced to protect WA homeowners An in-principle agreement has been secured between the Cook Government, Iplex Australia and...
Building and Energy / Consumer Protection
Media release
30 Aug 2024
In 2021, Grandfather Maurice Wayne Matthews died of mechanical asphyxia from being crushed under a car. He had decided to work on his car that morning but was killed due to the jack becoming unstable on a sloped surface, causing the vehicle to shift. Repairing a vehicle at home carries the risk of death. While preventable, incidents continue to occur. Over 100 Australians have died due to DIY car...
Consumer Protection
Media release
29 Aug 2024
The Cook Government is urging Western Australians to be on lookout for scams and to report any suspicious activity this Scams Awareness Week (26-30 August). It follows news of romance scammers stealing more than $1.4 million from two WA victims in recent weeks, prompting a renewed warning to those looking for love online.
Consumer Protection
Media release
28 Aug 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 August 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 36 cents per...
Consumer Protection
Media release
27 Aug 2024
A builder’s failure to take out mandatory home indemnity insurance (HII) left a Dudley Park resident $132,000 out of pocket when a renovation was left incomplete, WA’s building regulator has told Mandurah Magistrates Court. Following prosecution by the Building Commissioner, former registered building contractor Peter John Edmonds (BC8225 expired; BP8225) entered a written guilty plea for...
Building and Energy
Media release
26 Aug 2024
Unless you’re completely self-sufficient, then grocery shopping is an essential part of your life. Cost of living pressures mean consumers are spending more time shopping around for savings on their grocery bill. One way to help you save time and money is to check unit pricing. Unit pricing helps to make sure you get bang for your buck. It not only shows the cost of a product, but also the value...
Consumer Protection
Media release
22 Aug 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 21 August 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 35 cents per...
Consumer Protection
Media release
20 Aug 2024
Ending a tenancy agreement early, or ‘breaking lease’ can be stressful, but renters should find it easier in the current tight rental market given it probably won’t take long to find new tenants. While there are potential costs involved with breaking lease, you cannot be asked to pay the usual end of tenancy expenses such as the final inspection fee that an agent may charge and the landlord...
Consumer Protection
Media release
16 Aug 2024
A Bunbury tradesman has been convicted of eight building offences related to a renovation project that was still incomplete when the elderly client passed away. Gregory Noel John Hall , trading as Longhorn Building Company and Down South Bathroom Renovations , did not attend Bunbury Magistrates Court on 15 July 2024 when he was ordered to pay $6,100 in fines and costs. According to information...
Building and Energy
Media release
16 Aug 2024

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