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Any reference to AS 3959 is to be taken as Australian Standard AS 3959:2018 – (Incorporating Amendment No. 1) – Construction of buildings in bushfire-prone areas as referenced in National Construction Code (NCC 2019). 1. What are the bush fire building requirements? The Building Act 2011 and...
Building in bush fire prone areas
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations
Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers
It is important to ensure that lift phones or monitored fire alarms that are still connected to the legacy copper network are migrated to an alternative technology (such as a mobile network or the nbn™ network with a mobile network fall-back) before 18 March 2022 to keep them working. As hard...
Plant and machinery
This is the second stage in the review of laws affecting co-operatives in Western Australia. Status : Closed - Monday 29 February 2016 Consumers and business who believe they may be affected by proposals to amend the Co-operatives Regulations 2010 were urged to consider the proposed changes and to...
Consultations
The 2015 Indigenous Consumers Count report presents the findings of research into the perceptions of Indigenous consumers as well as Indigenous corporations, advocates and service providers concerned with the needs of Indigenous Western Australians. The objective of the project was to explore:...
Aboriginal consumers
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations
In Western Australia, building work is required to comply with the performance requirements of the Building Code of Australia (the Building Code), which comprises Volumes One and Two of the National Construction Code Series. The Building Code contains specific bush fire construction requirements...
Building in bush fire prone areas
There are over 3,000 trampoline-related injuries reported each year in Australia, making them some of the most reported product-related injuries to children in Australia. This equates to at least eight people a day being injured on a trampoline. Injuries include bone fractures, superficial...
Product safety for consumers
This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 has been completed. The community’s views were...
Consultations

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Publications

What happens if a complaint is made against your business? Consumer Protection provides information to both consumers and traders to assist them in resolving marketplace disputes. Most commonly these...
Consumer Protection
Guidance note
26 Jun 2020
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018
Self-balancing scooters safety standard (hoverboards)
Consumer Protection
Information
26 Apr 2018
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
18 Jan 2022
The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to the highest possible standards of openness, probity and accountability in all its affairs. The department has zero...
Corporate
Plans
13 Apr 2018
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
14 Apr 2019
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
14 Apr 2019
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
05 Mar 2020

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Announcements

Failed to comply with official order to rectify driveway work and damage $5,000 fine plus $368.50 in costs Magistrate noted need to deter substandard work and encourage confidence A Woodvale concreter who ignored a Building Commissioner’s order to rectify driveway work and damage has been fined $5,000 following a prosecution by Building and Energy. Thomas John Sharkey pleaded guilty to breaching...
Building and Energy
Media release
21 Oct 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 October 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
19 Oct 2021
Dangers lurk in some products used in celebrations of the popular event Button batteries, flammable clothing and cosmetic allergies of concern Tips to stay safe and prevent Halloween nightmares Avoid unwanted frights or serious surprises this Halloween by checking that costumes, decorations and novelties are safe. While many children and their families look forward to the fun celebration of...
Consumer Protection
Media release
19 Oct 2021
44 extra Christmas shopping hours to boost retail sales Shop early and locally to avoid disappointment due to COVID-19 delivery delay Australia Day public holiday trading also extended by four hours The McGowan Government is encouraging WA consumers to shop early and locally this year, with 44 extra hours of trading for general retail shops in Perth approved for the Christmas and New Year period...
Consumer Protection
Media release
15 Oct 2021
Revamped website with new search and mapping features now online Finding the cheapest fuel will be quick and easy A new logo to celebrate the 20th anniversary of FuelWatch A revamped FuelWatch website has been launched with enhanced search and interactive mapping features which will make it quick and easy for WA motorists to find the cheapest fuel sites in their area. The mobile-friendly website...
Consumer Protection
Media release
15 Oct 2021
If you’ve been looking to buy a shipping container for storage, transport or even to live in, it’s important to watch-out for scammers making leaky promises. WA ScamNet at Consumer Protection is aware of ten victims who have lost $35,500 after they responded to online adverts for discounted shipping containers and transferred money to several websites that turned out to be fake. The victims were...
Consumer Protection
Media release
14 Oct 2021
Tickets for major concerts being re-sold in breach of new laws Several online ticket re-selling sites under investigation Consumers advised to buy tickets only from authorised agents Ticket sales for upcoming major concerts to be held in Perth next year are now in Consumer Protection’s sights after reports that tickets are being sold at prices not allowed under WA’s new ticket scalping laws...
Consumer Protection
Media release
14 Oct 2021
Changes to pricing pattern see a disruption to the usual weekly petrol price cycle Indications that major outlets may be creating a fortnightly cycle as others follow FuelWatch monitoring prices to confirm if the new cycle is established long-term FuelWatch reports a disruption to the usual petrol price cycle in Perth with price hikes now appearing to occur fortnightly instead of weekly. For...
Consumer Protection
Media release
12 Oct 2021
Children’s toys that light up and make noise are supposed to be fun, but lurking within many of these devices are a hidden danger – button batteries. If young children gain access to just one button battery and ingest it, they may suffer internal burn injuries, which can result in serious illness and even death. That’s why it’s crucial for button batteries to be properly and adequately secured...
Consumer Protection
Media release
30 Sep 2021
There’s a vast army of people in the Western Australian community dedicating their lives to helping consumers and tenants, and now is a golden opportunity for them to shine. With nominations currently open for the Consumer Protection Awards 2022, I would urge advocates and promoters of consumer rights to step forward and lodge an online application before the closing date. The awards shine a...
Consumer Protection
Media release
07 Oct 2021

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