Consumer

Announcements

With Acting Consumer Protection Commissioner Gary Newcombe Technology that allows us to ‘tap and go’ or pay with a wave of a card can be convenient and of benefit to people who don’t want to carry cash. However, when contactless transactions become paperless, as is often the case, there can be issues for consumers who later want specific breakdowns of what they paid or to challenge a business...
Consumer Protection
Department News
08 Oct 2015
Travel buying tips to avoid holiday hell The recent collapse of a travel agent business in WA and similar instances over East should send a warning to Australians looking to buy airfares and/or holiday accommodation. Consumers who had paid cash, in person or by direct bank transfer, for travel services lost their money when the agent failed to pass funds on to suppliers or cancelled booked travel...
Consumer Protection
Department News
01 Oct 2015
Consumer Protection and WorkSafe would like to remind the community and travel industry about the importance of having an alert driver on express coach or bus services going from Western Australia to Victoria for the AFL Grand Final. Acting Commissioner for Consumer Protection Gary Newcombe said footy fans from Perth, heading across the Nullarbor, should seek assurances from coach or bus charter...
Consumer Protection
Alert
29 Sep 2015
Consumer Protection is warning businesses not to deal with ‘bitumen bandits’ who offer to lay driveways on-the-spot with material supposedly leftover from another job. A report received by Consumer Protection suggests that a British man is approaching business owners in the Willetton area with the offer of immediate start, drive-way laying services, using asphalt in his truck, leftover from...
Consumer Protection
Alert
25 Sep 2015
With Acting Consumer Protection Commissioner Gary Newcombe The Syrian refugee crisis has prompted an outpouring of public support for those in need of aid. Consumer Protection would like to remind Western Australians, who try to make a difference through charitable donations, to choose an established humanitarian charity. Charities in Western Australia need to be licensed and you can check...
Consumer Protection
Department News
25 Sep 2015
With Acting Commissioner for Consumer Protection Gary Newcombe Puppy scammers are getting their claws into the money of pet-buyers in Western Australia. WA ScamNet – the area of Consumer Protection that deals with consumer fraud – received four reports of monetary loss to puppy sale scams recently. All of the victims had been buying online but there were slight differences in their stories: One...
Consumer Protection
Department News
04 Sep 2015
Page last updated 5 October 2015 What models are affected? They are all top loaders and the numbers are: SW75V9WIP/XSA; SW65V9WIP/XSA; SW70SPWIP/XSA; SW80SPWIP/XSA; WA85GWGIP/XSA and WA85GWWIP/XSA. I had my machine repaired as part of the recall – do I need to do anything? We understand there has been at least one fire in WA involving a ‘reworked’ machine and there have been at least 17 fire...
Consumer Protection
Alert
02 Sep 2015
UPDATE: New advice to seek a refund or replacement has been issued since this blog was published. Please read the latest media statement: www.commerce.wa.gov.au/announcements/urgent-advice-owners-recalled-samsu... With Acting Consumer Protection Commissioner Gary Newcombe It has been more than two years since Samsung Australia recalled six models of top loading washing machines because they pose...
Consumer Protection
Department News
25 Aug 2015
With Commissioner for Consumer Protection Anne Driscoll In July 2014 Consumer Protection saw a growth in mould issues, raised mostly by tenants but also by landlords and property managers in WA. The seasonal spike, also seen in 2013, can be attributed to cooler, wetter weather and means we’re expecting similar figures around now and in the months up to October. Mould is a fungus that thrives on...
Consumer Protection
Department News
11 Aug 2015
With Commissioner for Consumer Protection Anne Driscoll... In the last 15 years at least 14 children under nine years old have died from domestic furniture falling on them in Australia. Anyone who has been around small children will know that they like to climb on furniture, however if freestanding items such as bookcases, drawers or wardrobes fall, they can trap, crush or suffocate a child...
Consumer Protection
Department News
24 Jul 2015

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