Consumer

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The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
The Department of Mines, Industry Regulation and Safety (DMIRS) is coordinating Western Australia’s State-wide Cladding Audit, which is part of an Australia-wide initiative to check the cladding on high-risk buildings following the tragic Grenfell Tower fire in London. In the early hours of 14 June...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products

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Publications

The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
07 Feb 2019
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018

Pages

Announcements

A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy (formerly Energy Safety ) is urging owners of these gas heaters to stop using them immediately. The safety alert applies to: Regency i31 (purchased after 1 January 2010) supplied by...
EnergySafety
Media release
12 Mar 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 145.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 March 2019, most Caltex and Caltex Woolworths sites are increasing their ULP price to 151.9 cpl (hiking by up to 31 cpl). All 7-Eleven, most BP and most Coles Express sites are...
Consumer Protection
Media release
11 Mar 2019
A security bond is a payment made in advance by a tenant to cover any costs for which the tenant may be liable at the end of the tenancy, such as damage to the property or unpaid water bills or rent. Bond money is held in trust for the duration of a tenancy and must be lodged by the landlord or property manager with the Bond Administrator at Consumer Protection within 14 days of receiving it...
Consumer Protection
Media release
01 Mar 2019
A family in mourning over the death of a child from toppling furniture has won a Consumer Protection Award, along with a consumer advocate, a community support group and an ABC reporter. The winners were announced by Commerce Minister John Quigley during a presentation breakfast at the University Club of WA. Reef Kite was almost two years old when he was killed in October 2015 when a chest of...
Consumer Protection
Media release
06 Mar 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 143.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 March 2019, most Caltex, Coles Express and all Caltex Woolworths sites are increasing their ULP price to 149.9 cpl (hiking by between 26 and 30 cpl). Most Puma sites are...
Consumer Protection
Media release
04 Mar 2019
As more brands turn to social media influencers to promote their product or service, it’s becoming increasingly important for businesses and buyers to understand how the Australian Consumer Law (ACL) applies to sponsored content. Influencers don’t have to disclose any commercial arrangement regarding the products and services they promote and are free to express their opinions, but companies that...
Consumer Protection
Media release
21 Feb 2019
A Herne Hill man has been fined $4,000 and ordered to pay $943.50 in costs by the Perth Magistrates Court on 22 February 2019 after altering a certificate of title which was part of an application for owner-builder approval. Carl Rocco Garreffa had removed his wife’s name from the certificate of title of a property in Herne Hill which was jointly owned by the couple and failed to obtain her...
Building Commission
Media release
27 Feb 2019
The State Government has approved an additional four hours of trading for general retail shops in the Perth metropolitan area on both the Labour Day and Easter Monday public holidays. Larger shops will be able to trade any time between 8am until 6pm on Monday, 4 March 2019 (Labour Day) and Monday, 22 April 2019 (Easter Monday). Normally trading hours for these public holidays are 11am to 5pm. The...
Consumer Protection
Media release
26 Feb 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 143.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 February 2019, most Caltex Woolworths and Coles Express sites are increasing their ULP price to 149.9 cpl (increasing by 30 cpl). Most 7-Eleven and BP sites are increasing...
Consumer Protection
Media release
25 Feb 2019
Whether it’s a dog, cat, bird or fish, buying a pet is generally an exciting purchase, but if you’re buying a pet online, beware of pet sale scams. Scammers have been using animals to get their paws on pet-buyers’ money for years. We’ve received reports of monetary loss from many heartbroken victims of online pet sale scams who paid for animals that never arrived. Scam advertisements for pets are...
Consumer Protection
Media release
14 Feb 2019

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