Consumer

Topics

Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Mines, Industry Regulation and Safety...
Plumbing, building service, and home building contract complaints
New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code ensures any funds are managed within secure investments under the name of...
Business tools
Consumer Protection staff participate in various events throughout the year. We also manage campaigns targeting common issues such as Romance Scams on Valentines Day. The below calendar is maintained regularly, however many events are not organised by our staff and are subject to change. Find out...
About us
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holiday-makers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
Consultation status: CLOSED Submissions closed at 5pm on 22 September 2020 . We encourage consumers, people involved WA’s accident towing industry and motor vehicle insurers to let us know their views about options for reforming the accident towing industry. Your feedback in response to this...
Consultations
A review of the Fair Trading (Fitness Industry Code of Practice) Regulations 2010 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider: the current and emerging issues in the sector; and whether there is an ongoing need for industry specific...
Decision regulatory impact statements
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. It can...
Servicing, repair and towing

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Publications

The Building and Energy’s Building Compliance (B&E Building Compliance) compliance and enforcement policy: The B&E Building Compliance will effectively monitor and enforce compliance with the building service Acts through risk-based, intelligence-led activities founded on the principles set out in this policy.
Building and Energy
Policies
15 Dec 2020
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. However, gas...
Building and Energy
Brochure
09 Nov 2020
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
Metropolitan area consumers can take advantage of extra shopping hours which start on Sunday, December 5. Metropolitan Perth Christmas trading hours Day Trading hours 2021 Sunday, 5 December 2021 8am...
Consumer Protection
Information
15 Oct 2021
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020
A person may make a complaint to the Plumbing Inspectorate of Building and Energy that may warrant an inspection or investigation for a potential legislative or plumbing standard breach of the...
Building and Energy
Form – application
11 Sep 2020
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020

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Announcements

Consumer Protection granted supervision order to take over settlement agency Action follows failure to complete recent settlements and disburse funds Transactions involving the agency’s trust account under investigation A supervisor will be appointed to a West Leederville settlement agency to take control of the agency’s bank accounts and its operations after concerns were raised about its...
Consumer Protection
Media release
21 Sep 2021
Less than a week to go to the 2021 Perth Royal Show Western Australians urged to take advantage of 25 per cent discounted ticket price Walk-in COVID-19 vaccination clinic to be open all week at Perth Royal Show 'Roll up for WA' hub to open with free kids' activities, fun giveaways and much more Western Australia's biggest family event will kick-off this Saturday (September 25), with discounted...
Consumer Protection
Media release
20 Sep 2021
Finding reliable and trustworthy tradespeople is at the crux of any home project, no matter whether you’re building, renovating or needing a simple day job done. While most tradies do the right thing, consumers often come to us about the unscrupulous operators who don’t. Issues can arise when consumers accept tradespeople on face value and pay large amounts of money as a deposit – but the work is...
Consumer Protection
Media release
16 Sep 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 22 cents per litre (cpl) to 164.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 September 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by between 36-40 cpl up to 178.9 cpl; 7-Eleven and...
Consumer Protection
Media release
14 Sep 2021
A Koondoola patio installer has been ordered to pay a total of $16,091.15 in fines, costs and compensation by the Perth Magistrates Court after taking deposits from four consumers but failing to carry out any work. Thanh Giang Nguyen , trading as T.A.Y Patios and Outdoors , pleaded guilty to accepting four deposits between July 2016 and July 2017 without commencing any work or providing a refund...
Consumer Protection
Media release
30 Nov 2018
Letters advising of new ticket scalping laws sent to seven online re-sellers Action to be taken against individuals and companies who breach the laws Consumers advised to buy tickets only from authorised agents Consumer Protection has put ticket re-sellers on notice as new scalping laws in WA take effect from today. Notices have been sent to seven online re-sellers advising them of the new laws...
Consumer Protection
Media release
10 Sep 2021
One of the most dangerous vehicles on Australian farms is about to become much safer, with the second stage of a mandatory safety standard on the cusp of kicking in. Despite being responsible for the deaths of 14 West Australians in the past decade, quad bikes had never been subject to a safety standard until October last year, when the first stage of new regulations took effect. Under these...
Consumer Protection
Media release
09 Sep 2021
Ticket scalping to be illegal in WA after passing of legislation in Parliament New rules for on-selling of event tickets will limit profit to 10 per cent Heavy penalties for those who break the law Legislation in place in time for WA to host the AFL Grand Final Ticket scalping will be illegal in Western Australia after legislation introduced by the McGowan Government passed State Parliament,...
Consumer Protection
Media release
08 Sep 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 167.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 September 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by between 37-41 cpl up to 178.9 cpl; 7-Eleven up to...
Consumer Protection
Media release
07 Sep 2021
Just when many Western Australians may have thought it was safe to book domestic travel, a series of COVID-19 outbreaks have led to interstate lockdowns and tighter border controls. If your travel plans have been grounded by the latest round of restrictions, then hopefully a refund or credit note was sorted quickly. If not, you’re far from alone. Since COVID-19 started impacting Western Australia...
Consumer Protection
Media release
02 Sep 2021

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