Consumer

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A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
You can’t see it or smell it. But while your gas heater is running, carbon monoxide could be spilling into your home. All gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make you seriously sick or kill you. To be sure your gas heater is safe, you should: have...
Gas appliances
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
Building and Energy encourages Western Australians to take simple steps to protect themselves against home fires as more people purchase and use equipment and devices with lithium-ion batteries. The following information will help consumers avoid the fire risk while enjoying the undoubted...
Electrical appliances
The Commissioner for Consumer Protection has issued some advice about your consumer rights during the COVID-19 coronavirus pandemic, with the below frequently asked questions addressing retail, travel, memberships and services issues and how they are covered by legislation. For information...
COVID-19 coronavirus FAQ
Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Quad bikes have a number of design features that create risks for users, particularly when used on uneven or sloped ground. Losing control of a quad bike can cause it to flip or roll over causing death or serious injury. About quad bikes A quad bike (also known as an all-terrain vehicle or ATV) is...
Product safety for consumers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will help you avoid losing vital personal information and money. See our Scam Spotting fact sheet below for...
Scams
Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations

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Publications

The quad bike safety standard poster highlights the key requirements of the safety standard. Please download the poster and display in a highly visible location. For more information visit the quad...
Consumer Protection
Poster
12 Mar 2020
Keep this guide handy to answer questions about your housing options as you age. What is a retirement village? These are managed residential complexes providing independent living accommodation for...
Consumer Protection
Guide / handbook
03 Feb 2020
Follow these tips to protect yourself: 1. Research Before you buy a new or used car, do some research to determine which car is right for you and what you can afford. 2. Check safety rating Check the...
Consumer Protection
Flyers
11 Dec 2019
Does your vehicle need repairs? Follow these tips to protect your asset and your family. 1 Research. Before you book your car in for a service, new tyres or repairs ask for recommendations from your...
Consumer Protection
Flyers
02 Dec 2019
The department's annual report for 2018-2019 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2018/19 Please note: The figure on page 7 of 8.3% for the City of Nedlands should be 0%
Building and Energy
Reports
21 Oct 2019
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Disclosure Policy was reviewed and updated in September 2019. In the course of its operations, Consumer Protection obtains or has access to a wide range of information. Some...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Media Policy was reviewed and updated in January 2019. The Media Policy provides all Consumer Protection officers with guidelines about which officers are authorised to...
Consumer Protection
Policies
24 Dec 2019
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will...
Consumer Protection
Information
19 Feb 2020

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Announcements

Prepaid funeral funds to be placed in secure investments Code provides greater transparency and disclosures in contracts A 30 day cooling off period will now apply A new mandatory code of practice is now in force for WA’s prepaid funeral industry which aims to safeguard the estimated $170 million being held to pay for future funerals. The new code which began on 1 March 2021 will ensure that the...
Consumer Protection
Media release
08 Mar 2021
Buying a car can be a big expense, so it’s worth knowing that after signing on the dotted line there are costs you could be liable to pay if you change your mind or are unable to go through with the deal. Under the Motor Vehicle Dealers Act, a dealer is allowed to charge up to a maximum of 15 per cent of the contract’s value as ‘pre-estimated liquidated damages’. The actual amount should...
Consumer Protection
Media release
04 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 154.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, Caltex Woolworths and Coles Express hiking by between 44-45...
Consumer Protection
Media release
02 Mar 2021
Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling financially Applications are open under the Residential Rent Relief Grant Scheme to help tenants who are struggling financially meet rent payments. Renters who are facing a significant rent increase they are unable to afford can apply. However,...
Consumer Protection
Media release
02 Mar 2021
More than $650,000 lost by WA online shoppers last year 952 WA scam victims reported losing a total of $11.8 million in 2020 More victims but less money lost when comparing 2020 to 2019 figures An increase in online shopping activity during the COVID-19 pandemic has resulted in a huge 500 per cent increase in losses to scams for that category in 2020 statistics compiled by WA ScamNet at Consumer...
Consumer Protection
Media release
26 Feb 2021
While there are many success stories of people falling in love after meeting online, there are also some very sad tales involving victims of romance scams. Australians reported losing more than $38 million to romance scammers in 2020, the majority of which was lost through social media platforms like Facebook, Instagram and Snapchat. In WA last year, 72 victims reported losing $2.17 million – an...
Consumer Protection
Media release
25 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 151.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 February 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by up to 46 cpl to 163.9 cpl; 7-Eleven, Caltex/Ampol...
Consumer Protection
Media release
23 Feb 2021
A South West building surveying company and its supervisor have been fined a total of $3,500 for negligence after their certification of a Roleystone building project failed to meet the required standards. The Building Services Board found that Eaton-based building surveying contractor Jescar Pty Ltd (BSC14) and building surveying practitioner Richard Ruhen (BSP279) were negligent in carrying out...
Building and Energy
Media release
19 Feb 2021
The Building Services Board has fined a building surveyor $1,000 for misleading the Shire of Toodyay by knowingly signing a certificate with the wrong building classification. Daniel Ross Smee (BSP293) provided a certificate of building compliance (CBC) in March 2019 for additions and alterations to a Julimar property, including a bedroom, games room and sunroom. The Board was told that Mr Smee’s...
Building and Energy
Media release
18 Feb 2021
The average price of ULP is set to increase by over 33 cents per litre (cpl) to 150.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 February 2021 , most branded retailers are hiking their ULP price: 7-Eleven, Caltex/Ampol, Caltex Woolworths and Coles Express hiking by up to 44 cpl to 159.9 cpl; Puma to...
Consumer Protection
Media release
16 Feb 2021

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