Consumer

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The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: CLOSED , closed 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
Consultations
Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents
The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2020 South West builder on notice for work without permit – Matthew Dean Jansen WA builder operating without...
Disciplinary and prosecution media releases
You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on LinkedIn Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins
Online resources
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
When you book travel, tours, tickets and a ccommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). The following links provide important tips and information for visitors to Western Australia about: shopping; renting a hire car; buying a car; booking...
Travel
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations
Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations

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Publications

Building and Energy's investigation into the cause of the electric shock is summarised in this report.
Building and Energy
Reports
27 Sep 2019
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019
This industry bulletin has been issued to provide information on new deemed-to-satisfy (DTS) provisions for fire sprinkler systems. The DTS provisions have been included in the 2019 National...
Building and Energy
Bulletin
13 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
17 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
12 Sep 2019
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). The key purpose of...
Consumer Protection
Discussion paper
16 Sep 2019
The Fitness Industry Code of Practice Review 2018 – Public consultation paper was released in June 2018. Submissions to the paper closed on 27 August 2018. Stakeholders were invited to submit...
Consumer Protection
Reports
24 Sep 2019
Reforms to the building approval process for single residential buildings in Western Australia – Consultation Regulatory Impact Statement seeks comment on three options for reforming the building...
Building and Energy
Consultations / public comment
12 Sep 2019
Background to the review The Department of Mines Industry Regulation and Safety recently completed a combined review of legislation regulating motor vehicle dealers and repairers. Cabinet has...
Consumer Protection
Reports
12 Sep 2019
As part of the implementation of the remote Aboriginal communities plumbing scheme, a commitment was given that a review of the scheme would be undertaken once it had been in place for at least...
Building and Energy
Consultations / public comment
01 Aug 2019

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
21 Jul 2020
Major reforms are now in force which lift the red tape burden on WA charities, reducing their administration costs and resulting in more money being made available to charity recipients. The changes to WA’s Charitable Collections Act simplify the application process and reporting requirements while removing duplication of compliance for charities. Charity licences do not have an expiry date now,...
Consumer Protection
Media release
20 Jul 2020
Toppled trees and fallen branches are a regular sight around Perth following high winds and thunderstorms, meaning winter is usually a busy time for the arborist industry. Hiring a tree-lopper or a tradesperson for any job should be a hassle-free experience, which is why consumers should exercise caution and research the businesses before engaging their services. Consumer Protection received 55...
Consumer Protection
Media release
16 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 29 cents per litre (cpl) to 135.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
14 Jul 2020
A North Perth electrician has been ordered to pay more than $27,000 in fines and costs for a potentially lethal wiring error that caused two tradesmen to receive electric shocks at a building site near Rockingham. A criminal trial concluded at Perth Magistrates Court on 10 June 2020 when Santo Sgroi (EW105860) was found guilty of breaching WA’s electricity licensing regulations following a...
Building and Energy
Media release
13 Jul 2020
There’s very little you can’t buy with a discount voucher these days, with group buying websites offering massive discounts on everything from restaurant meals and holidays, to groceries and car services. While everyone loves getting a bargain, it pays to be cautious before buying vouchers online, especially in these tough times. As the economy gets back on its feet post COVID-19, some businesses...
Consumer Protection
Media release
09 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by 25 cents per litre (cpl) to 131.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 40 cpl up to 145.9 cpl; Caltex Woolworths and Caltex up to 143.9...
Consumer Protection
Media release
07 Jul 2020
Puppy scam losses in Western Australia totalling more than $28,000 were reported in June, prompting Consumer Protection to issue a new warning for consumers to be cautious when responding to advertisements on websites, trading sites and social media. A total of 18 puppy scam reports were received last month, with individual losses ranging from $150 to more than $5,000. Commissioner for Consumer...
Consumer Protection
Media release
07 Jul 2020
It’s hard to keep your wits about you following a car accident – you’re often in shock, the traffic behind you starts piling up and all you want is to get the car off the road and away from the scene. Sighting an approaching tow-truck can therefore be a great relief, but there are things you should know before a breakdown or bingle occurs to avoid being stung financially. The first tow truck on...
Consumer Protection
Media release
02 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 28 cents per litre (cpl) to 134.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 1 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; Caltex Woolworths, 7-Eleven,...
Consumer Protection
Media release
30 Jun 2020

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