Renting or hiring a house or apartment Important electrical and gas safety information you need to know before you rent or hire a property. Renting or hiring a house or apartment fact sheet – Electrical and gas If you rent or hire a home or apartment, your landlord has a duty under electrical and...
Who can make a plumbing work complaint? Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be considered in the first instance. If the rectification of plumbing...
The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act so it is best to approach the owner of the adjoining land first. The Act does not specify the requirements for obtaining quotes, however, having quotes and a clear understanding of...
In this case you will need to contact the Magistrates Court before building the fence. If you can satisfy the court that you have made reasonable enquiries to locate the owner and have issued the required notification, the court may make an order authorising the owner to construct a fence of a kind...
Except where there is an agreement or a court order in place, you cannot recover any of the costs from the adjoining land that is vacant for constructing a sufficient fence unless or until the current owner of the adjoining land: has completed a substantial building or structure on the land; has...
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Click the PDF link above to download your Betty and Barney 'new pet buyers - know your rights' poster today! Free promotional material such as the 'new pet buyers - know your rights' poster or pet...
Keep baby safe Tommee Tippee Ollie the Owl Sound Machine and Night Light giveaway 1. General 1.1 Instructions on how to enter and other details contained within promotional advertisements for the...
This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Adjudicators who are currently registered under the Building and Construction Industry (Security of Payment) Act 2021 to determine adjudication applications in Western Australia.
Empowering Consumers with Disability Forum Tuesday 30 August 2022 9.30am - 3pm RAC Arena, 700 Wellington Street, Perth This is an in-person and invitation only...
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per...
Danger of fans paying too much for resale tickets, or being scammed Consumer Protection investigating 121 individuals suspected of ticket scalping Only buy resale tickets through the authorised ticket seller's resale page Coldplay fans desperate to secure a ticket to sold out concerts at Optus Stadium next month are being warned against buying resale tickets online. As the countdown to the...
Halloween has become increasingly popular in Western Australia, with many people using the occasion to dress up, decorate their homes and go trick-or-treating. To ensure your night doesn’t end with a fright, there are some simple steps you can take to protect yourself and your family from harm. An urgent recall was recently issued for a range of temporary colour hair spray in various colours as...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 25 October 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 34 cents per...
Ask any traveller about their top travel peeves and cancelled or delayed flights are likely to feature highly on the list, given their potential to throw holiday plans and itineraries into turmoil. Flight cancellations and delays are among the most complained about issues to Consumer Protection – in the 2022/23 financial year, we received 530 complaints about flights being cancelled and 47...
Electrician installed chargers near exposed lead-acid battery bank Risk of chargers igniting hydrogen produced by recharging batteries Electrician also submitted incorrect compliance documents A South West electrician has been ordered to pay $11,000 in fines and costs for a dangerous installation that could have caused a hydrogen explosion. Following prosecution by Building and Energy, the...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 October 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 34 cents per...
The Building Services Board has refused to renew the building contractor registration of Boston Keys Pty Ltd (BC103204) on financial grounds. After reviewing Boston Keys’ application for registration renewal, the Board was not satisfied that the company met the financial requirements set out in the Building Services (Registration) Act 2011 . The Board’s decision enables home owners with...
Knowing how much to pay tradespeople up front, before the job begins, starts with knowing your consumer rights around job deposits, estimates and quotes – and knowing who you’re dealing with. Tradespeople provide all kinds of work and services including building, electrical, plumbing and gas, re-roofing, tree lopping, concreting, household repairs and other manual labour work. Most tradespeople...
Explosion and injury risks from portable gas appliances with butane canisters Banned in restaurants, including tabletop cooking, and indoors All portable gas cooking appliances must be approved for use in Western Australia Diners and restaurant owners are reminded that portable gas appliances powered by butane canisters cannot be used for commercial purposes, such as tabletop cooking experiences...
