Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Always choose a licensed motor vehicle repairer, by Consumer Protection
Look for the tick – there’s a lot riding on it! You wouldn’t trust your teeth to a backyard dentist, so don’t trust your car to a backyard repairer. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop...
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). Review purpose The purpose of the review was to assess the Act’s relevance and appropriateness in meeting current and...
Buying a boat can be a costly outlay for most people and is no different to buying a car. Make sure you do as much research as possible before you buy a boat, whether it is through a boat yard or a private seller. The Department of Transport and the Boating Industry Association of WA have some...
A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 was recently completed. Review purpose The key purpose of the review was to assess the effectiveness of the legislation and to ensure it is appropriate and operating in the interests of both consumers...
The Department of Mines, Industry Regulation and Safety is committed to completing regulatory impact assessment processes when amending or developing legislation. Decision Regulatory Impact Statements (DRIS) represent the final step in the process and reflect the outcome of stakeholder consultation...
The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: CLOSED , closed 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2020 South West builder on notice for work without permit – Matthew Dean Jansen WA builder operating without...
You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on LinkedIn Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins
The department's annual report for 2018-2019 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2018/19 Please note: The figure on page 7 of 8.3% for the City of Nedlands should be 0%
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
The Consumer Protection Disclosure Policy was reviewed and updated in September 2019. In the course of its operations, Consumer Protection obtains or has access to a wide range of information. Some...
The Consumer Protection Media Policy was reviewed and updated in January 2019. The Media Policy provides all Consumer Protection officers with guidelines about which officers are authorised to...
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will...
Gift card toolkit for consumer advocacy stakeholders In Australia, approximately 34 million gift cards are sold each year, with an estimated value of $2.5 billion. It is estimated that $70 million of...
The average price of regular unleaded petrol (ULP) is set to increase by around 29 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 23 September 2020, most branded retailers are hiking their ULP price: Caltex hiking by up to 43 cpl up to 145.9 cpl; Caltex Woolworths and Coles...
A Nedlands catering company and its Director have been ordered by the Perth Magistrates Court to pay more than $20,000 in fines, costs and consumer compensation after failing to turn up at a wedding reception and botching a birthday celebration. Eat Street Enterprises Pty Ltd , trading as Ole Paella Catering, and sole Director Bradley John Lamb were fined $3,500 each for breaching the Australian...
A Highgate business has been ordered to pay almost $11,000 in fines, costs and compensation after failing to lodge or return the bond money for three Leederville units. Newblack Nominees Pty Ltd , trading as Verandah Apartments , did not have a representative at Perth Magistrates Court on 4 September 2020 when it was sentenced for three breaches of the Residential Tenancies Act 1987 , which...
If you’ve got a spare room or investment property, you may be considering advertising the space for short-term renting to make some extra money. Or perhaps you’re a local travelling across WA, who’s on the look-out for somewhere to stay that’s different to what’s on offer from traditional accommodation providers. Whatever your motivation, it’s clear that Western Australia’s short-term rental...
The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 131.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 16 September 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, BP and Coles Express hiking by between 40-41 cpl up to 143.9...
The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit for purpose and appropriately authorised for use in plumbing and drainage installations.
Many people worry about leaving their family with a large debt when they depart this world, so the option of paying for your funeral upfront before you need it has become increasingly popular in recent years. So popular in fact, there is currently estimated to be around $170 million in pre-paid funeral funds invested by funeral organisers in Western Australia awaiting the day they’re needed. WA’s...
The average price of regular unleaded petrol (ULP) is set to increase by around 28 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 9 September 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex Woolworths, BP...
With their ornate design and intricate mosaic patterns, it’s hardly surprising that Turkish-style lamps are a popular decorative feature in many Western Australian homes. But just because they are beautiful, it’s important to remember that lamps are an electrical item that can pose a serious safety risk if they haven’t been approved for sale in Australia. Our colleagues at Building and Energy –...
Regional Express Airlines Limited (Rex) has agreed to review its refund policies and procedures to ensure ongoing compliance with the Australian Consumer Law (ACL) when flights are cancelled or delayed, as part of an enforceable undertaking agreed between Consumer Protection and Rex. The airline has agreed to modify some terms and conditions on its website that had the potential to mislead...
