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Contact information for the resources sector
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When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights

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Publications

Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018
Self-balancing scooters safety standard (hoverboards)
Consumer Protection
Information
26 Apr 2018
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
24 Apr 2018

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Announcements

A Bunbury motor vehicle dealership and its Director have been fined a total of $6,700 by the Bunbury Magistrates Court on 17 January 2019 and ordered to pay $2,000 compensation to a consumer over an illegal consignment sale. Bunbury Autos Pty Ltd was fined $5,500 after pleading guilty to entering into a consignment sale arrangement without the permission of the Commissioner for Consumer...
Consumer Protection
Media release
21 Jan 2019
Two clients of a WA builder have transferred a total of $72,000 to scammers believing they were paying instalments towards the construction of their homes. The two payments of $38,000 and $34,000 were made when the consumers received emails purporting to be from their builder requesting the payments be made to a different bank account. The emails were fake and the consumers are now attempting to...
Building Commission / Consumer Protection
Media release
17 Jan 2019
Building and Energy is alerting owners and occupiers of properties with swimming or spa pools about the significant risks of propping open a pool gate. Statistics show that drowning is the leading cause of accidental death in children under five years of age, with many such tragedies occurring in domestic pools. Building laws in Western Australia require swimming and spa pools with water more...
Building Commission
Media release
17 Jan 2019
The State Administrative Tribunal (SAT) has imposed a $20,000 fine and ordered further training after a father-and-son building partnership breached WA’s building laws in relation to defects at three new homes. The disciplinary allegations against the partnership between Jason Zachariah Burns and his father, Richard Burns (BP4649), trading as Jason Burns Homes (BC13540, expired), were referred to...
Building Commission
Media release
16 Jan 2019
The average price of unleaded petrol is set to increase by over 21 cents per litre (cpl) to 135.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 January 2019, all 7-Eleven sites are increasing their ULP price to 142.9 cpl (hiking by 31.6 cpl). Most Coles Express sites are increasing their ULP price to 141.9 cpl, most BP...
Consumer Protection
Media release
14 Jan 2019
Western Australians are well known for their generosity but donors need to ensure that they are dealing with a licensed organisation to ensure their money reaches the intended recipients. Always ask for identification from door-to-door charity collectors and, if you do donate to them, get a receipt. Times for door-to-door collections for a charitable purpose are between 9am and 6pm Monday to...
Consumer Protection
Media release
27 Dec 2018
As some of us get older, some of our housing needs are likely to change to suit our lifestyle but there is what appears to be a confusing array of housing options now available for retirees. Working out what is the best choice for you can be tricky and it is important to weigh up the positives and negatives. The Seniors Housing Advisory Centre (SHAC) operating out of Consumer Protection provides...
Consumer Protection
Media release
20 Dec 2018
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 134.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 January 2019, all Caltex Woolworths and most Coles Express, 7-Eleven and Caltex sites are increasing their ULP price to 139.9 cpl (increasing by between 28.6 cpl and 29 cpl)...
Consumer Protection
Media release
07 Jan 2019
For many of us, summer is the season to relax and unwind but this is also the time of year when travelling tradespeople start approaching householders and businesses with ‘cheap’ deals on jobs like roof painting and bitumen laying. Travelling salespeople often use high pressure tactics to make their deal and can charge exorbitant rates for sometimes sub-standard work, so we are reminding...
Consumer Protection
Media release
13 Dec 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 135.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 January 2019, most Coles Express sites are increasing their ULP price to 142.9 cpl (increasing by 30 cpl). All 7-Eleven and most BP sites are increasing their ULP price to 139...
Consumer Protection
Media release
31 Dec 2018

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