Consumer

Topics

Inflatable air lounges

WATCH
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
16 Feb 2017

Tipping hazards in the home

Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
18 Jan 2017

Ethanol burners (Decorative alcohol fuelled burners)

Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
20 Dec 2016

Auction sales review

Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
15 Dec 2016

Six ways to be a smart shopper

Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
13 Dec 2016

Food labelling for consumers

WATCH
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
22 Nov 2016

Credit card chargeback

A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
08 Nov 2016

Improving the interaction between residential tenancy laws and family violence restraining orders

Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
26 Oct 2016

Western Australian Products Symbol Act 1972

WATCH
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
26 Oct 2016

Music festivals and outdoor events

Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
20 Oct 2016

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Publications

Rental issues in a crisis - Information for tenants

READ
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
08 Feb 2018

Storm or flood damaged vehicles

READ
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018

How Consumer Protection can help

READ
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
08 Feb 2018

Gas service logbook

READ
Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
EnergySafety
Information
09 Jan 2018

Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern): Real estate bulletin issue 166 (December 2017)

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017

Pool safety and your rental property: Landlord bulletin issue 16 (November 2017)

24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017

Renewed warning after another loss from WA property sale scam: Settlement agents bulletin issue 75 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018

Renewed warning after another loss from WA property sale scam: Real estate bulletin issue number 162 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017

False billing and unsolicited invoices fact sheet

READ
Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
21 Nov 2017

Australian Consumer Law - Refunds and returns

READ
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
Consumer Protection
Flyers
07 Nov 2017

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Announcements

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 June 2018, most 7-Eleven, BP and Caltex sites are hiking their ULP price to 161.9 cpl (an increase of 24 cpl). Most Caltex Woolworths, Puma and Coles Express sites are...
Consumer Protection
Media release
11 Jun 2018

Advice to Kambo’s and Liebe + Haus customers with stores in administration

Consumer Protection has issued advice to Kambo’s and Liebe + Haus customers who may be affected by the closure of the stores after they were placed into administration on Friday, 8 June 2018. Customers affected include those who: have paid either partly or fully for goods yet to be delivered; have entered into a lay-by agreement and paid a deposit; wish to redeem a gift card; have a store credit...
Consumer Protection
Media release
11 Jun 2018

Leschenault builder fined $5000 for negligence (Agostino Ietto)

A Leschenault builder Agostino Ietto (BP10480) has been ordered to pay a fine of $5,000 to the Building Commissioner for negligence as a result of an East Bunbury house that was not constructed in accordance with the plans that were approved in 2015. The Building Services Board imposed the fine against Agostino Ietto, the nominated supervisor for Ietto West Developments Pty Ltd, due to the...
Building Commission
Media release
07 Jun 2018

Fremantle builder cautioned after carrying out building work without a permit (Barry Douglas Windsor)

The Building Services Board has officially cautioned Fremantle builder Barry Douglas Windsor (BP11375) because he failed to ensure that the correct permit was in place prior to carrying out building extension work at a Fremantle property. This is the second time that Mr Windsor’s conduct has come to the notice of the Building Services Board. In November 2016 the State Administrative Tribunal...
Building Commission
Media release
06 Jun 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 159 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 June 2018, most BP, Caltex and Caltex Woolworths sites are increasing their ULP price to 163.9 cpl (increasing between 25 and 26 cpl). Most 7-Eleven, Coles Express and Puma sites...
Consumer Protection
Media release
04 Jun 2018

Women’s spiritual group identified as an illegal pyramid scheme (A Living Workshop)

A women’s spiritual and support group believed to be operating in WA’s South-West has been identified as having all of the hallmarks of an illegal pyramid scheme with Consumer Protection warning people not to take part. A Living Workshop is recruiting women to join their group offering “a higher quality of life through education, empowerment and feminine collaboration”, but they must first pay a...
Consumer Protection
Media release
03 Jun 2018

Gas safety alert

Do you have a Vulcan Heritage or a Pyrox Heritage gas heater? People with Vulcan Heritage or Pyrox Heritage gas heaters in their homes need to get them checked by a qualified gasfitter immediately. Laboratory tests show that under certain conditions the heaters produce too much carbon monoxide. Particularly if homes have poor ventilation and bathroom exhaust fans or kitchen rangehoods are used at...
EnergySafety
Alert
01 Jun 2018

Six month ban and fine for real estate agent over misuse of trust account (James Ademola Oladejo / Jim’s Realty Pty Ltd)

An Aubin Grove real estate agent has had his licence and triennial certificate suspended for six months and the agency was fined $5,000 by the State Administrative Tribunal (SAT) over the misuse of a trust account. James Ademola Oladejo is the person in bona fide control of Jim’s Realty Pty Ltd . Both the agent and the agency were reprimanded by the SAT. In September 2016, Mr Oladejo dishonestly...
Consumer Protection
Media release
01 Jun 2018

Online tech stores taking consumers’ money but not delivering (Android Enjoyed / Camera Sky / Digital Marketing and Solutions Pty Ltd)

Two online tech and gadget stores operated by the same company have been taking orders but failing to deliver, prompting a public warning from Consumer Protection. Android Enjoyed and Camera Sky , operated by Digital Marketing and Solutions Pty Ltd which is registered in Victoria, have received a high level of complaints from WA consumers. So far this year, Consumer Protection has received 31...
Consumer Protection
Media release
31 May 2018

Map of Bush Fire Prone Areas 2018

The 2018 edition of the Map of Bush Fire Prone Areas (the Map) comes into effect on Friday 1 June 2018. The Map will be available on the Department of Fire and Emergency Services (DFES) website on the afternoon of Thursday 31 May 2018. This edition of the Map will show both ‘new’ bush fire prone areas and those ‘continuing’ from earlier editions of the Map. All bush fire prone areas will be...
Building Commission
Department News
31 May 2018

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