Consumer

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Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. When you sign a contract to purchase for a car, caravan, camper trailer or campervan , 4WD, motorbike, truck, or a commercial vehicle, a...
Buying a vehicle
Consumer Protection, a division of the Department of Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia. From the simple act of purchasing the weekly groceries at the supermarket to the complexities of signing a contract to buy a house, we are...
About us
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Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Portable gas appliances are great outdoors, but lethal indoors. Never...
Gas appliances
The vocational education and training (VET FEE-HELP) scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Aboriginal consumers
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations
A review of the regulation of consignment sales under the Motor Vehicle Dealers Act 1973 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider whether the regulation of consignment sales should continue in its current form. Review finding A...
Consultations
If you are considering prepaying for a funeral, either for yourself or on behalf of someone else, know your rights under the Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code). Terms used in the code may help clarify common terms used on this page. What is a prepaid...
Services
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights

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Publications

Before you buy a mobile phone or sign up to a contract you should be aware of these 10 things. 1. Shop around Look at many different types of plans, pre-paid, capped and monthly because call costs...
Consumer Protection
Fact sheet
21 Oct 2021
What is book-up? Book-up is short term credit offered by a shop owner that lets you buy goods or services and pay for them later. Some shop owners will charge a fee for allowing you to use book-up...
Consumer Protection
Fact sheet
20 Oct 2021
Experience tells us rogue traders are deliberately preying on indigenous consumers either door-to-door or over the phone in a telemarketing style. Don’t Come Knocking - The Australian Consumer Law...
Consumer Protection
Promotions
20 Oct 2021
Current version of the Notice of cessation – Multiple properties (building work) form.
Building and Energy
Form – application
02 Sep 2021
Print the PDF and keep it in your vehicle so you have it handy when you need it. Get prepared before being involved in a car accident or roadside breakdown situation. The first tow truck doesn’t have...
Consumer Protection
Fact sheet
04 Aug 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
17 May 2022
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021

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Announcements

Real concerns that defective vehicles from flood areas will be sold in WA Potential buyers urged to find out the vehicle’s full history before purchase A number of checks can be carried out to make an informed decision WA consumers are being warned to be vigilant with fears that flood-damaged vehicles from the eastern states will be sold in WA. Consumer Protection urges buyers of second-hand...
Consumer Protection
Media release
28 Apr 2022
Know your consumer rights before shopping for Mother’s Day gifts Don’t be fooled by ‘was/now’ advertising, make sure discounts are genuine Most gift cards have a minimum three year expiry date Consumer Protection is reminding shoppers of their rights to help them find the best gift for Mother’s Day. Executive Director for Consumer Protection Trish Blake is encouraging online or in-store shoppers...
Consumer Protection
Media release
26 Apr 2022
Keeping your wits about you following a car accident or breakdown is not always easy – you may be in shock, the traffic behind you is probably piling up and your vehicle needs to be moved off the road to somewhere safe. The last thing any motorist needs in a stressful situation like this is to be threatened, misled or harassed by unscrupulous tow-truck drivers looking to get their business. Views...
Consumer Protection
Media release
21 Apr 2022
Product safety recall for various pool gate latches made by Aristo Glass Products The faulty gate latches may not latch properly and pose a drowning risk for children Consumers are reminded that pool safety is an all-year-round issue Building and Energy is alerting consumers about a recall of several faulty latches that may fail to securely shut swimming pool gates, creating a drowning risk for...
Building and Energy
Media release
21 Apr 2022
44 WA consumers have lost almost $90,000 in pet scams so far in 2022 Scammers exploit emotional attachment to their fake images and videos Advice to shop locally and physically inspect the pet before paying Images of cute puppies and kittens are being used by scammers to lure their victims into paying thousands of dollars for a pet that doesn’t exist and the consumer losses are substantial. So...
Consumer Protection
Media release
21 Apr 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 April 2022), the average price of regular unleaded petrol (ULP) will increase by over 27 cents...
Consumer Protection
Media release
19 Apr 2022
Losing a loved-one is a distressing experience, so the last thing vulnerable friends and relatives need at this time is to be confused over the cost of organising a funeral. Unfortunately we’ve been made aware that some unscrupulous funeral service operators have used high-pressure marketing tactics to sell packages that don’t reveal the true cost of individual items, some of which could be...
Consumer Protection
Media release
14 Apr 2022
Unauthorised withdrawal of a $50,000 deposit after business sale settlement Business broker and his company fined a total of $7,000 plus $1,000 in costs Warning that violations of trust account laws will not be tolerated A West Perth business sales agent and his company have been fined by the State Administrative Tribunal after making an unauthorised $50,000 withdrawal from the agency’s trust...
Consumer Protection
Media release
14 Apr 2022
Electric shock risks from Spa Quip 800 and 1200 controllers Flexible socket can allow equipment to be plugged in incorrectly A Perth man died after connecting a pump’s electrical plug upside-down Action by Western Australia’s electrical safety regulator has led to the national recall of hazardous spa components involved in the tragic death of a Perth man. Building and Energy prohibited the sale...
Building and Energy
Media release
13 Apr 2022
Apprentice failed to connect the main neutral conductor to a new switchboard A resident received an electric shock from an energised shower tap Mr Alliston was fined $5,000 for inadequate supervision of the electrical work A Nedlands family was lucky to avoid serious injury after an electrical work error caused the metal pipes at their home to become energised, with one person receiving an...
Building and Energy
Media release
11 Apr 2022

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