Consumer

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Non-conforming building products

Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
11 May 2017

Ticket scalping and on-selling

WATCH
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
30 Mar 2017

Commissioner for Consumer Protection

WATCH
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
29 Mar 2017

Building Commission videos

The Building Commission is developing a range of videos for industry and consumers. Below is a list of videos currently available for viewing. Videos and presentations Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the...
BC videos
20 Mar 2017

Inflatable air lounges

WATCH
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
16 Feb 2017

Tipping hazards in the home

Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
18 Jan 2017

Ethanol burners (Decorative alcohol fuelled burners)

Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
20 Dec 2016

Auction sales review

Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
15 Dec 2016

Six ways to be a smart shopper

Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
13 Dec 2016

Food labelling for consumers

WATCH
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
22 Nov 2016

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Publications

Fraud and Corruption Control Plan

READ
The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to the highest possible standards of openness, probity and accountability in all its affairs. The department has zero...
Corporate
Plans
13 Apr 2018

Rental issues in a crisis - Information for landlords

READ
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
27 Feb 2018

Rental issues in a crisis - Information for tenants

READ
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
08 Feb 2018

Storm or flood damaged vehicles

READ
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018

How Consumer Protection can help

READ
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
08 Feb 2018

Gas service logbook

READ
Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
EnergySafety
Information
09 Jan 2018

Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern): Real estate bulletin issue 166 (December 2017)

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017

Pool safety and your rental property: Landlord bulletin issue 16 (November 2017)

24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017

Renewed warning after another loss from WA property sale scam: Settlement agents bulletin issue 75 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018

Renewed warning after another loss from WA property sale scam: Real estate bulletin issue number 162 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017

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Announcements

Commissioner's Blog: How to make a complaint

Consumer Protection regularly reminds consumers in Western Australia about their rights and the regulations in place to protect them, but what happens when you actually need to make a formal complaint about a retailer or business? The first step in the process is always to approach the trader and attempt to get a remedy for the issue. We have a handy checklist on our website to guide you through...
Consumer Protection
Media release
29 Mar 2018

'Bikini Girls Massage' operators permanently restrained

Originally issued Tuesday, 25 January 2011 The Supreme Court of WA has ordered that the operators of ‘Bikini Girls Massage’ be permanently restrained from carrying on any unregistered business in Western Australia and from placing misleading recruitment advertisements in WA. The Commissioner for Consumer Protection launched the legal action to stop Mr Bon Levi and Mr Colin Burton from further...
Consumer Protection
Media release
25 Jan 2011

$17,100 penalty for 'Bikini Girls Massage' operator

Originally issued Thursday, 2 September 2010 An operator of the infamous WA business formerly known as ‘Bikini Girls Massage’ has been fined $12,100 and ordered to pay $5,000 in costs after admitting more than 40 breaches of fair trading and business name laws. Mr Bon Levi appeared at the Magistrates’ Court of Western Australia today for what was due to be the start of a trial but what was...
Consumer Protection
Media release
02 Sep 2010

Maximum fine for operator of 'Bikini Girls Massage'

Originally issued Tuesday, 17 August 2010 The Perth Magistrates Court has imposed the maximum penalty against an operator of the 'Bikini Girls Massage’ business who engaged in misleading advertising. Mr Colin Burton was today fined $6,000 after pleading guilty to 11 offences under the Fair Trading Act, relating to misleading employment advertisements. He was also fined $100 for a further offence...
Consumer Protection
Media release
17 Aug 2010

'Bikini Girls Massage' ordered to stop advertising name

Originally issued Wednesday, 9 June 2010 The Supreme Court of WA has ordered the operators of ‘Bikini Girls Massage’ to cease carrying on any unregistered business and to cease placing misleading recruitment advertisements. The Commissioner for Consumer Protection launched the legal action to restrain Mr Bon Levi and Mr Colin Burton from further contravening the Business Names Act 1962 by...
Consumer Protection
Media release
09 Jun 2010

Ex 'Bikini Girls Massage' worker fined

Originally issued Wednesday, 28 April 2010 A former employee of WA’s infamous Bikini Girls Massage business has been fined $1,500 and ordered to pay $632 in Court costs, after admitting to misleading job seekers. The ex worker, who cannot be named for legal reasons, pleaded guilty to two counts of conduct liable to mislead in relation to employment - a breach of the Fair Trading Act 1987 - during...
Consumer Protection
Media release
28 Apr 2010

Legal action launched against 'Bikini Girls Massage'

Originally issued Sunday, 17 January 2010 The Commissioner for Consumer Protection has launched legal action in two Perth Courts against Bon Levi and Colin Burton, the alleged operators of the Bikini Girls Massage business, and their employee/agent Leigh Currie, alleging misleading advertising in respect of employment and breaches of business registration laws. The separate legal actions involve...
Consumer Protection
Media release
17 Jan 2010

Con man revisits old hunting ground

Originally issued Monday, 25 September 2006 Long standing con man Bon Levi, a.k.a. Roddy Farrow, Ron Frederick, Ron Heelan, Bonaldi Levi, John McCorry and ‘Ron the Con’, is targeting Perth consumers again, apparently in breach of Federal Court orders. Thought to be currently residing on the Gold Coast in Queensland, Ron the Con has been trying to snare WA consumers into his latest racket, auto...
Consumer Protection
Media release
21 Aug 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 August 2018, most Coles Express and Puma sites are increasing their ULP price to 159.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, BP and Caltex sites are...
Consumer Protection
Media release
20 Aug 2018

Kalgoorlie office relocation

The Consumer Protection Kalgoorlie office is moving from its current location on Brookman Street to the department’s West Kalgoorlie office on the corners of Hunter and Broadwood Streets. The Brookman Street office will close on Friday 31 August at 12.30pm and will reopen in the West Kalgoorlie office on Monday 3 September 2018 at 8.30am. There will be no change to the services provided by the...
Consumer Protection
Department News
15 Aug 2018

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